Great service from Fix Auto West Hampstead. The two women at reception were friendly, efficient, and genuinely helpful from start to finish. Manager Jordan was excellent — clear, honest, and transpar... Leggi di più
L'azienda ha risposto
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Amazing service from start to finish. The team did a fantastic job fixing my car and kept me updated throughout the whole process. The repair work was done to a really high standard and the car ca... Leggi di più
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Mel is outstanding, and the support team is great too. Mel is the main reason for the high rating. The repair took an inordinate amount of time (waiting on the parts to arrive took 3 months) which was... Leggi di più
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After my car accident my car was collected very promptly by Fix Auto. Then l was away. When l returned, the customer advisor Mel was excellent at keeping me updated about progress and at answering all... Leggi di più
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Dettagli dell'azienda
- Officina di autoriparazioni
- Carrozzeria
- Servizio di rimozione delle ammaccature
- Riparazione e manutenzione auto
- Servizio auto
Scritti dall'azienda
Fix Auto UK have a nationwide network of over 130 repair centres and are experts in car body repair for all types of vehicles. Our bodyshop group across the UK and Northern Ireland guarantee our repair for life and are trusted by over 20,000 customers as seen on Trustpilot. When an accident occurs and you visit a Fix Auto UK bodyshop our experts quickly set in motion a complete repair service that only ends when we deliver a flawless vehicle back to you. Fix Auto UK bodyshops are equipped to carry out a full range of repairs, ranging from paintless dent removal to restoration work resulting from a major impact. All of the Fix Auto UK car body shops are certified by the British Standard – BS 10125, which means all of our locations repair vehicles to the highest standard to ensure our customers are kept safe on the road.
Keeping You Driving Forward
Scritti dall'azienda
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Informazioni di contatto
52 Iverson Road, NW6 2QX, West Hampstead, London, Regno Unito
- 0207 372 2222
4,7
Eccellente
301 recensioni
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Very good experience with Fix Auto
Very good experience with Fix Auto. My car was repaired earlier than the estimated time. Happy with the quality of the repair and clean state in which it was returned. Very friendly and courteous team -- special thanks to Maurice for his help and clear communication.
5 marzo 2025
Risposta di Fix Auto UK - Fix Auto West Hampstead
Dear Leyla, thank you for your kind words and 5-star review. We're thrilled to hear you were happy with the quality of the repair and the friendly service you received. We appreciate your feedback and are glad you had a positive experience. I will pass your comments on to Maurice and the rest of the team.
Have a great weekend from all the team at West Hampstead.
Great Workshop 5*
Just had some insurance repairs done through Fix Auto very professional and quick turn around. Even when to the trouble of having an MOT done for me in a local garage to them and the. Done a service for me at a great price overall excellent experience overall
Special Mention to Kelly extremely lovely and helpful through out the process made it very easy for us
27 febbraio 2025
Non scritta su invito
Risposta di Fix Auto UK - Fix Auto West Hampstead
Dear Jake, thank you for your kind words. We are thrilled to hear you had a positive experience with our team. We appreciate you highlighting Kelly's exceptional help and the convenience of our services. We strive to provide a high level of service and we're glad you were impressed with our professionalism and turnaround time. I will pass your comments on to the team and especially Kelly. Have a great day from all the team at West Hampstead.
Stolen item.
My personal item was taken from the glove compartment of my vehicle upon completion of the repairs. I reported to the owner, who to me, didn't take the matter seriously. He said he would investigate the matter and get back to me later that same day. He failed to contact me.
22 febbraio 2025
Risposta di Fix Auto UK - Fix Auto West Hampstead
We understand your frustration about the missing item from your vehicle. We take all customer concerns seriously and are committed to providing a safe and secure environment for our customers. We apologize that the owner did not follow up with you as promised. We will investigate this matter further to ensure that appropriate action is taken.
A very smooth and professional…
A very smooth and professional experience with very helpful and polite staff.
Would definitely recommend to anyone who needs their car repaired.
25 febbraio 2025
Risposta di Fix Auto UK - Fix Auto West Hampstead
Dear Jude, thank you for your kind words! We are delighted to hear that you had a positive experience with us. Providing excellent service is always our top priority, and we are glad you found our staff helpful and polite. Have a great day from all the team at West Hampstead.
Car still with them after 2 months
Car still with them after 2 months. 7 false estimated completion dates from mid January. Receptionist (male) can be off but he did apologise saying mis communication. Will see what repair is like but I’ve had enough.
UPDATE 17/2/25 another 2 failed estimated completion dates and 5 call backs not made to date always have to chase them. Further update 17/2/25 - Told many times all parts in, now exhaust mount bracket missing, could not give an estimated completion date.
17 febbraio 2025
Non scritta su invito
Risposta di Fix Auto UK - Fix Auto West Hampstead
Dear Anthony, we understand your frustration with the delays and especially the communication issues you've experienced. We strive to provide timely and transparent service, and it's clear we haven't met your expectations in this instance. We did have various parts issues throughout from delayed supply incorrect parts or not included. We appreciate your feedback and will use it to improve our processes. I believe your car is now complete and hand over has been arranged. Once you have had the chance to see your car I am more than happy to call you to discuss the various issues you have experienced with our team.
Professional company in every way.
On time. Polite and efficient service. Van fully cleaned prior to return.
12 febbraio 2025
Risposta di Fix Auto UK - Fix Auto West Hampstead
Dear Mike, we appreciate your kind words and are glad to hear you had a positive experience. I will pass your comments on to the team. Have a great day from all the team at West Hampstead.
Good service
Flat tyre with courtesy car, but dealt with very well by Kelly on reception.
13 febbraio 2025
Risposta di Fix Auto UK - Fix Auto West Hampstead
Dear Ben, we appreciate your feedback and are glad to hear that Kelly provided excellent service during your visit. We strive to provide a positive experience for all our customers. Have a great day from all the team at West Hampstead
Competent service
Competent service, good communication, staff approachable and efficient. Thank you.
20 dicembre 2024
Risposta di Fix Auto UK - Fix Auto West Hampstead
Dear Naomi, thank you for your kind words! We appreciate your feedback and are glad you found our service competent, our communication good, and our staff approachable and efficient. I will pass your comments on to the team. Have a great day from all the team at West Hampstead.
Got my perfume stolen
The work was completed efficiently and to a good standard. I would have been entirely satisfied if not for two issues: the replacement car I was given was absolutely terrible, and my perfume went missing from my vehicle.
7 febbraio 2025
Risposta di Fix Auto UK - Fix Auto West Hampstead
Dear Natallie, we're pleased to hear that the work was completed efficiently and to a good standard, but we're truly sorry for the issues you’ve raised.
Regarding the replacement car, we understand how important it is to have a reliable and comfortable vehicle while yours is being worked on. Under our agreement with your insurance company we are to supply a Group A manual car at our cost. In this instance we supplied a brand new Hyundai I-10 Automatic with under 1500 miles. This car is a group B car. I appreciate it is very different to your own vehicle and sincerely apologise that the car did not meet your expectations.
We are also deeply concerned about the missing perfume from your vehicle. We take the safety and care of our customers’ belongings seriously, and this should not have happened. We do state on our Vehicle Check Sheet that was signed that all personal effects should be removed. That being said we will be looking into this further and check the images etc and storage areas. will conduct a thorough review of our procedures to ensure that all personal items are properly respected and returned. If you haven’t already, please contact us directly so we can discuss.
We value your feedback and appreciate the opportunity to improve. Thank you for bringing these concerns to our attention and wish you a great day from all the team at West Hampstead.
I was very pleased with the speed they…
I was very pleased with the speed they repaired the car. And they kept me informed all the way through. Kelly and maurice were both excellent.
3 febbraio 2025
Risposta di Fix Auto UK - Fix Auto West Hampstead
Dear Paul, we appreciate your kind words about your recent experience. We're glad to hear you were pleased with the speed of the repair and the communication you received. We strive to provide excellent service and are happy to hear that Kelly and Maurice exceeded your expectations. I will pass your comments on to the team. Have a great day from all the team at West Hampstead.
Courteous service
Courteous service
Timely communication
I can’t even where my car was damaged !
20 gennaio 2025
Risposta di Fix Auto UK - Fix Auto West Hampstead
Dear Gibson, we appreciate your kind words about our service and communication. We are also pleased to hear that you can't see the repairs. We aim to please and is great to get such a positive feed back. I will pass your comments on to the team. Have a great weekend from all at West Hampstead.
Risposta di Fix Auto UK - Fix Auto West Hampstead
Dear Anthony, thank you for your kind words. We appreciate your positive feedback and are glad you found our service polite, communicative, and efficient. I will pass your comments on to the team. Have a great day from all the team at West Hampstead.
Very good!!
15 gennaio 2025
Risposta di Fix Auto UK - Fix Auto West Hampstead
Dear Richard, Thank you for taking the time to review us. We appreciate your 5 star review as it is always great to hear we are doing things well. Have a great day from the team at West Hampstead.
A good and efficient company
A good and efficient company, they would have got 5 stars but took quite a long time to get the vehicle booked in for repairs. Good communication and good work done. All employees were helpful and most polite.
20 gennaio 2025
Risposta di Fix Auto UK - Fix Auto West Hampstead
Dear Jeffrey, we appreciate you taking the time and your kind words about our employees and the quality of our work. We understand that waiting for repairs can be frustrating, and we strive to make the process as smooth as possible. We'll take your feedback into consideration as we continue to improve our service. I will pass your comments on to the team. Have a great day from all at West Hampstead.
very good service.
20 gennaio 2025
Risposta di Fix Auto UK - Fix Auto West Hampstead
Dear Subhajit, thank you for taking the time to respond. We are so pleased to hear that you received a very good service. I will pass your comments on to the team. Have a great day from all at west Hampstead.
Very helpful staff and excellent repair.
Very helpful staff and excellent repair. Car came back cleaned and hoovered. It was MOTd as well. Would use again. Nice courtesy 🚗 car. Automatic as requested brand new.
17 gennaio 2025
Risposta di Fix Auto UK - Fix Auto West Hampstead
Dear Mr Ames, thank you for your wonderful 5-star review! We're thrilled you had such a positive experience with us. We appreciate you highlighting the helpfulness of our staff, the quality of the repair, and the added touches like the clean car and MOT. We're also glad you found the courtesy car to your liking. We value your business and hope to see you again in the future. Your comments will be passed onto the team. Have a great day from all at West Hampstead.
Took longer than expected but service
Took longer than expected but service, communication and final results were all great.
8 gennaio 2025
Risposta di Fix Auto UK - Fix Auto West Hampstead
Dear Elad, we're thrilled you had a positive experience, despite the longer-than-expected timeframe. We appreciate your understanding and are glad our service, communication, and the final results met your expectations. We value your feedback and will continue striving to improve our efficiency. Thank you for choosing us! I will pass your comments on to the team. Have a great day from all the team at West Hampstead.
The best service
The personal was so kind with me and helpful. No stress, no problem, very easy to work with your company, Thank you and Merry Christmas to every one
19 dicembre 2024
Risposta di Fix Auto UK - Fix Auto West Hampstead
Dear Georgi, We appreciate your kind words and are delighted to hear about your positive experience. We strive to provide excellent customer service and are glad you found our team helpful and easy to work with. I will pass your comments on to the team and We wish you a Merry Christmas as well!
Risposta di Fix Auto UK - Fix Auto West Hampstead
Dear Nick, Thank you for your kind words and 5-star rating! We're delighted to hear you were happy with the quality of our repairs and service. I will pass your comments on to the team. Have a great day and a lovely Christmas from all the team at West Hampstead.
Insurance Repair
Great communication and fantastic customer service. Even cleaned my car inside and out!
13 dicembre 2024
Risposta di Fix Auto UK - Fix Auto West Hampstead
Dear Haider, We appreciate your kind words. We're glad to hear you were happy with the communication, customer service, and the extra care taken with your car. I will pass your comments on to the team. Have a great day from all the team at West Hampstead.
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