Reuben at the Chessington branch was excellent. Listened carefully to my needs and limitations and recommended two different bikes and helped me choose the right one. Everything he said was clear and... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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Very enjoyable! We would thoroughly recommend a visit to the store. Zen, the manager, is a very personable, knowledgeable chap, for whom nothing was too much trouble. He went to great lengths to advis... Leggi di più
L'azienda ha risposto
Senti did a fabulous job helping me put a heavier kettlebell than I use to in the car for me as well as recommending me to buy lower weights to achieve my goals. I am satisfied with the customer s... Leggi di più
Chris Griffiths from the Edinburgh Store was really friendly and extremely helpful, making the otherwise complicated business of buying a table tennis table online very easy and indeed pleasant! He wa... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di attrezzature sportive
- Grossista di attrezzature sportive
- Ciclismo indoor
- Negozio di articoli sportivi
- Negozio di forniture per il ping pong
Informazioni su Fitshop UK
Scritti dall'azienda
WE LIVE FITNESS
At Fitshop we live fitness, which is why we have made it our mission to promote the benefits of health, fitness and wellbeing to everyone. Whether you are a beginner or an elite level athlete, we have equipment that can help you achieve your goals.
As the largest fitness equipment retailer in Europe and with over 40 years of experience, we offer an incredible variety of solutions for every workout space. Boasting over 80 premier fitness equipment brands, our commitment to excellence in both product range and service has positioned us as the undisputed leader in home fitness throughout Europe.
Don't know where to start? Why not visit one of our 10 UK stores nationwide or speak to our team of fitness experts on 0141 737 2250 who are always happy to offer advice on product selection.
Informazioni di contatto
3 Rutherglen Links, G73 1DF, Glasgow, Regno Unito
- 0141 737 2249
- feedback@fitshop.co.uk
- fitshop.co.uk
4,6
Eccellente
12K recensioni
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Ha risposto al 87% delle recensioni negative ricevute
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Great service from Dale at Leeds
3 agosto 2026
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Risposta di Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Dom was very knowledgeable and helpful
Dom was very knowledgeable and helpful, even running of to get a tape measure so we could compare sizes of our old treadmill to the one we bought. No pressure, very straightforward, understood what we needed.
Thanks again Dom!
1 agosto 2026
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Risposta di Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Friendly staff always happy to help
3 agosto 2026
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Risposta di Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
If I could give this company No stars I…
For The tenth time its very simple please read this slowly
The instructions provided with pictures sent to you show ALL parts have a part number the box of bits you supplied me had NONE no part numbers what so ever, Not one piece was identified , just thrown in the box , It took days to assemble as it had to be taken apart where easy mistakes were made . Then on Page 27 Pictures sent to you it again it show 2 X 650mm weights need to be installed in the frame work where every house in Great Britain does not have the ceiling height , again it had to be taken to bits, The instruction should state this on page 1 Not 27
I do hope you can make sense of this
2 agosto 2026
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Risposta di Fitshop UK
Dear Customer,
We are disappointed to see that you have chosen to leave a second review regarding the same issue. As this relates to the same matter, the points made in our previous response remain applicable.
For clarity, we would also like to correct the suggestion that we delayed responding. We contacted you within our published customer service response times requesting the additional information needed to investigate your concerns. We have not yet received all of the information required.
Unfortunately, the information has been provided in small amounts over multiple emails, meaning we have had to repeatedly request further details before we can properly investigate. This inevitably extends the time taken to resolve the matter, as we are unable to identify the precise issue or determine the appropriate solution until we have the necessary information.
We remain committed to resolving your concerns and are happy to do so as soon as we receive the outstanding information we have requested. Once this is provided, we will investigate fully and work with you towards a resolution.
Our aim is always to resolve customer issues as quickly and fairly as possible, and we remain ready to assist.
Kind regards
Fitshop Team
Risposta di Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
great service team and business! THANKS NATHAN!
i just spoke with nathan regarding an amendment to a recent order. he was polite, helpful and solved the issue. also, the item i purchased that was incorrect for me was happily and easily swapped out and he very kindly didnt charge me the extra few pounds for the correct item as a goodwill gesture just for being a customer and getting in touch. brilliant service and company, let me know my full order will be dispatched tomorrow- amazing fast service and seemingly amazing company with friendly helpful staff. highly recommend, thanks again nathan!
2 agosto 2026
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Risposta di Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Really great staff
Really great staff. Took the time to go through the rowing equipment I wanted and made sure it met my needs rather than getting a quick sale.
It's well place in great western road near to cowcaddens.
1 agosto 2026
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Risposta di Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Brilliant service from Leon at the…
Brilliant service from Leon at the Leeds store.
1 agosto 2026
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Risposta di Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Had great service from Phil who went to…
Had great service from Phil who went to extra lengths to help me make this purchase. Everything went very smoothly and just waiting for my delivery this coming Wednesday. Well done Phil for a credit to your organisation 👍
29 luglio 2026
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Risposta di Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Max great service as always very…
Max great service as always very reliable shop
31 luglio 2026
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Risposta di Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Great friendly service
Great friendly service - good range of equipment, sensible prices 👍🏼
31 luglio 2026
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Risposta di Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Popped in today to purchase a kettle…
Popped in today to purchase a kettle bell set. Was assisted by Garth, great colleague 10/10 for service highly recommended coming here, I will be back!
31 luglio 2026
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Risposta di Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Risposta di Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Great staff
30 luglio 2026
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Risposta di Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Still no refund – 4 weeks and counting
I bought a Taurus IC70 exercise bike which arrived faulty. Getting Fitshop to actually deal with it took three separate chase-ups before they agreed to a collection and refund, only after I formally exercised my short-term right to reject under the Consumer Rights Act 2015.
That should have been the end of it, but it's been the start of a much longer ordeal. Since the bike was collected, I've had to chase multiple times just to get any update. It is now 5 weeks since delivery and nearly 3 weeks of chasing since collection, and I still have not received my refund.
A faulty product can happen to anyone, but a company should be able to process a straightforward refund without this level of chasing and silence. Based on this experience, I'd think twice before ordering from Fitshop, particularly if you might need to return something.
30 luglio 2026
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Risposta di Fitshop UK
Dear Customer,
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and sincerely apologise for the delays you encountered throughout the returns and refund process.
We completely understand how frustrating it must have been to repeatedly chase for updates, particularly after receiving a faulty product and arranging its collection. This is not the level of service we aim to provide, and we appreciate you bringing this to our attention.
We can confirm that your refund has now been processed. We apologise for the time it took to reach this point and for the inconvenience this caused.
Your feedback has been shared with the relevant teams as we work to improve our communication and the efficiency of our after-sales service. We appreciate your patience and regret that we did not provide the experience you rightly expected.
Kind regards
Fitshop Team
Excellent help in store from Zen
Excellent help in store from Zen. Will be back for more.
30 luglio 2026
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Risposta di Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Great service
The team were very friendly on entering the shop. Luke was really helpful in choosing some gloves especially as I am a beginner and not sure what I was looking for. Thanks for a great service!
30 luglio 2026
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Risposta di Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Very welcoming and nice staff members
Very welcoming and nice staff members, I’ve been helped by Max, that was attentive and helpful
I would definitely come back when I need to purchase anything else
30 luglio 2026
Non scritta su invito
Risposta di Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Great store and team
We’ve visited the Fitshop in Birstall a few times over the past week. Leon, Dale and another team member have been nothing but very accommodating and knowledgable in helping us decide on the machine to get. This definitely won’t be our last purchase with them
25 luglio 2026
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Risposta di Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Great helpful advice
Great helpful advice. Tried the parts prior to purchasing which was ideal for making the right choice.
26 luglio 2026
Non scritta su invito
Risposta di Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
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