Very enjoyable! We would thoroughly recommend a visit to the store. Zen, the manager, is a very personable, knowledgeable chap, for whom nothing was too much trouble. He went to great lengths to advis... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Chris Griffiths from the Edinburgh Store was really friendly and extremely helpful, making the otherwise complicated business of buying a table tennis table online very easy and indeed pleasant! He wa... Leggi di più
L'azienda ha risposto
I was looking to purchase a nordic track treadmill and having searched online came across Fitshop which had the model i wanted at a very good price. I used the online chat facility and spoke with Ph... Leggi di più
L'azienda ha risposto
Dorian was super helpful and is the reason I made a significant purchase. I was on the fence on purchasing some Nike kettlebells and left them in my basket overnight. The next day I recieved an email... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di attrezzature sportive
- Grossista di attrezzature sportive
- Ciclismo indoor
- Negozio di articoli sportivi
- Negozio di forniture per il ping pong
Informazioni su Fitshop UK
Scritti dall'azienda
WE LIVE FITNESS
At Fitshop we live fitness, which is why we have made it our mission to promote the benefits of health, fitness and wellbeing to everyone. Whether you are a beginner or an elite level athlete, we have equipment that can help you achieve your goals.
As the largest fitness equipment retailer in Europe and with over 40 years of experience, we offer an incredible variety of solutions for every workout space. Boasting over 80 premier fitness equipment brands, our commitment to excellence in both product range and service has positioned us as the undisputed leader in home fitness throughout Europe.
Don't know where to start? Why not visit one of our 10 UK stores nationwide or speak to our team of fitness experts on 0141 737 2250 who are always happy to offer advice on product selection.
Informazioni di contatto
3 Rutherglen Links, G73 1DF, Glasgow, Regno Unito
- 0141 737 2249
- feedback@fitshop.co.uk
- fitshop.co.uk
4,6
Eccellente
12K recensioni
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Ha risposto al 87% delle recensioni negative ricevute
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Great customer service
Great customer service, greeted warmly and shown around. Good range on offer as well
8 agosto 2026
Non scritta su invito
Risposta di Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
Kind regards
Fitshop Team
Went in the manchester store
Went in the manchester store, ben was very helpful, i came out with exactly was i required.
8 agosto 2026
Non scritta su invito
Risposta di Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Rob and Leon were highly knowledgeable…
Rob and Leon were highly knowledgeable about the products and my fitness needs, very approachable whilst being professional.
8 agosto 2026
Non scritta su invito
Risposta di Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Experience was really good customer…
Experience was really good customer service was brilliant and was very helpful with all my questions.
7 agosto 2026
Non scritta su invito
Risposta di Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Leslie and Garth were very…
Leslie and Garth were very knowledgeable and helpful. They took the time to understand what we were needing and guide us to what will work us! Great customer service!
7 agosto 2026
Non scritta su invito
Risposta di Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Manchester store is brilliant
Manchester store is brilliant, lots on display and loads of knowledge 👏
7 agosto 2026
Non scritta su invito
Risposta di Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Friendly environment
Manchester Location itself was a hard find but once we’d arrived service was excellent really broke down everything I needed leaving me with no questions.
Will get some measurements done then get myself kitted out
6 agosto 2026
Non scritta su invito
Risposta di Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
I had a fantastic experience at…
I had a fantastic experience at Manchester Fitshop, thanks to Gemma. She was friendly, knowledgeable, and took the time to understand exactly what I was looking for. She explained the different options clearly without any pressure, making the whole experience relaxed and enjoyable.
Gemma's excellent customer service and product knowledge really stood out, and she went above and beyond to make sure I found the right equipment. It's refreshing to receive such genuine, professional service. I would highly recommend Manchester Fitshop, and if you get the chance to be helped by Gemma, you're in great hands!
7 agosto 2026
Non scritta su invito
Risposta di Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Great service!
Staff member was really helpful, and ordered an item in for me that was out of stock. Great service!
7 agosto 2026
Non scritta su invito
Risposta di Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Great service today from Ben at Fitshop…
Great service today from Ben at Fitshop Mcr, fixed me up with exactly what I wanted.
7 agosto 2026
Non scritta su invito
Risposta di Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Great store service (Aberdeen store)…
Dorian in the Aberdeen store was more than helpful, I felt welcome and free to bourse for as long as I wanted. Dorian answered all my questions suitably and helped me to make the right decisions for my home gym requirements. What more could I ask for?
7 agosto 2026
Non scritta su invito
Risposta di Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Delivery Disaster
I bought a piece of equipment on Monday, it was with the courier on Tuesday, it is now Friday and nothing delivered. I called customer service who informed me the Courier had tried to deliver but we weren't in, which is false. Upon further questioning I was told that the courier had to book us in before delivering, I have never been called so why would they try and deliver. I now have to wait until Monday to receive my item, what is frustrating is that my address is only 25 minutes away from Fitshop's Warehouse. I'm sure the product will be great but I'm extremely unhappy with the service.
7 agosto 2026
Non scritta su invito
Customer Service hung up on me this…
Customer Service hung up on me this morning due to me wanting to cancel my order- as I had not heard following it being placed a week ago. Called back- they picked up and hung up again. Disgusting customer service- awaiting deposit so I can go elsewhere ASAP.
7 agosto 2026
Non scritta su invito
Risposta di Fitshop UK
Dear Customer,
Thank you for your review. We’re sorry to hear you were disappointed with your experience, however, we would like to clarify a few points.
Your order was placed on 4th August for Force USA products that are currently available on pre-order. Each of these products is clearly marked as a pre-order on our website, along with the expected timeframe for stock to arrive. The current estimated lead times for the items on your order range from 3 to 11 weeks. As your order was placed only three days before you contacted us to cancel, an update would not ordinarily have been expected at that stage.
We are also sorry to hear that you felt your calls were ended intentionally. We would never hang up on a customer simply because they wished to cancel an order. While it is possible that there was a connection issue during the second call, we have no record or reason to believe that a member of our team deliberately disconnected your calls.
Importantly, your cancellation request has been actioned. Our case notes confirm that the order was cancelled and the request was passed to our Accounts team to cancel the associated finance application. This would not have been possible had we simply refused to assist or intentionally ended the call.
We understand that pre-ordering is not suitable for everyone, and we are sorry that the expected lead time did not meet your requirements. We have nevertheless processed your cancellation and are working to ensure the associated finance application is cancelled accordingly.
Kind regards
Fitshop Team
The Fitshop website seems to me to be…
The Fitshop website seems to me to be attuned primarily to people familiar with gyms. As a result, I found it difficult to work out precisely what I needed from the many choices and 'bundles' on offer. Having sought advice and an 'interpreter', the ordering process was quick and easy. Delivery was speedy and efficient and the product is of industrial quality. Now in operation, it is doing exactly what I wanted.
One the whole, the experience was very good, but a little more attention could be given to the non expert.
7 agosto 2026
Risposta di Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
Kind regards
Fitshop Team
Amazing selection of equipment and Phil…
Amazing selection of equipment and Phil was very helpful today!
6 agosto 2026
Non scritta su invito
Risposta di Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Risposta di Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Exceptional customer service
Excellent customer service! I recently bought an exercise bench from Fitshop, and after contacting them about their Price Promise, they honoured it without any hassle. A special thank you to Alisha, who was friendly, professional, and very helpful throughout the process. She kept me informed and arranged for my partial refund to be passed to the accounts team for processing. It's refreshing to deal with a company that stands by its promises and values its customers. Based on my experience so far, I would happily recommend Fitshop to anyone looking for fitness equipment.
6 agosto 2026
Non scritta su invito
Risposta di Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Brilliant service really helpful bought…
Brilliant service really helpful bought numerous equipment from company always good service
6 agosto 2026
Non scritta su invito
Risposta di Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Great help finding what I need by Lewis…
Great help finding what I need by Lewis ! Amazing store . Highly recommend. Brilliant to be able to go into a store to try the equipment that I want to buy !
6 agosto 2026
Non scritta su invito
Risposta di Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Visited to buy a rowing machine
Visited Glasgow store to buy a rowing machine. Staff were knowledgeable and friendly.
4 agosto 2026
Non scritta su invito
Risposta di Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
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