Fitshop UK Recensioni 

Great service from zen and advice

I ordered a treadmill in January which had exceeded my expectations, a great but if kit.

Unfortunately over a week ago it suddenly stopped working. I called Fitshop asking for advice and was told to email pictures and a short explanation on what had gone wrong which i did. I was also asked to send a video which i could not do as the file was too big and explained this in my email. I received no response to my email, so chased a second time. Nothing. I then called and left two messages - still no response.

Third time calling, managed to speak to someone who sent me a we transfer link - send videos straight away. No acknowledgement email saying they had received my videos. Chased via the phone and was told rudely you will have to wait 72 hours! exactly what i was told last week and that the diagnostics team will need to look at the video. Again something i was told over a week ago.

I run a business and would not dream of treating my customers like an inconvenience which is exactly how i have been made to feel. Overall very disappointed.

Placed an order 2 weeks ago. After a week I emailed to chase the delivery but was given a very scripted response, ‘Please allow 3-5 days for delivery’.
Several communications since, again all scripted, unpersonal and disinterested. Now at two weeks, DX still have no record of the tracking number provided.
Avoid.

These guys are the best

I walked in just to look around and the gym equipment was fantastic with friendly staff

Top guys top shop 💪💪

helpful in choosing the right machine

Phil was super helpful, they had exactly what I was looking for!

I had been looking at getting a home gym setup for quite a while and had done a lot of research online, but I could never quite get an answer I was happy with or find a setup that I was confident would work for what I wanted.

I came across Fitshop Manchester and decided I really needed to go and see some of the equipment in person. I contacted Ben, who was brilliant from the start and arranged for me to come into the store and go through the different options with him.

I was really impressed with the store. They had several of the all-in-one gym setups I had been looking at online actually built and on display, so I could properly look around them, try them out and compare them. Ben talked me through each of the different options and we eventually settled on the Taurus MS35, which I was really impressed with.

I'd even turned up with a ChatGPT diagram of the garden room I was having built, along with all the dimensions 😂, so Ben knew exactly what space we had to work with and could help me plan the setup properly.

I was originally debating between adding a lateral raise machine or a 4-in-1 leg machine. I initially went away thinking I'd have the lateral raise machine, but after thinking about it I contacted Ben and said that I could replicate that exercise using the cables on the MS35, whereas the leg machine would give me something I couldn't really replicate as well. Ben was more than happy to change things around for me.

I eventually went for pretty much the full setup – Taurus MS35, Taurus 4-in-1 leg machine, dumbbells and rack, rubber flooring, Olympic bar and weight plates.

Ben was incredibly patient throughout the whole process. I was waiting for the builders to start and finish the garden room, sorting funds and, to be fair, changing my mind a few times about exactly what I wanted! There was never any pressure from him. He even offered for me to order everything and have Fitshop store it for me until the room was ready, then arrange delivery when I gave him the go-ahead.

Now that everything is installed, I honestly couldn't be happier with the setup. It works brilliantly for me and I can effectively train every muscle group from the comfort of my own home.

Ben was exceptional from start to finish – really friendly, knowledgeable, helpful and, most importantly with me, very patient! 😂 He also looked after me on the price where he could with some of the attachments and even threw in a few freebies and a yoga mat, which was massively appreciated.

If you're looking at building a home gym or you're unsure what equipment would work best for the space you have, I would highly recommend going into Fitshop Manchester and asking for Ben. Being able to actually see and try the equipment while having someone knowledgeable talk you through everything made a massive difference compared with trying to work it all out online.

Thank you very much, Ben. Absolutely over the moon with it! 💪

Very helpful and friendly

Excellent service from Zen and friendly

Great range of equipment, friendly helpful staff, thanks Dillon for the help

Top class service

2nd time visiting the Nottingham store and both times I have had a good experience. Staff are friendly and knowledgeable with the products. Def recommend to anyone looking to buy gym equipment

Phil was very helpful

Great deals and excellent service highly recommend

Chris Griffiths from the Edinburgh Store was really friendly and extremely helpful, making the otherwise complicated business of buying a table tennis table online very easy and indeed pleasant! He was able to answer all my questions, take the order over the phone, and even to offer some saving measures. He followed up quickly by email, too. Everything arrived in good shape and on time. I am very grateful!

Great help from Phil and a great layout with heaps of equipment!

Dillon was very helpful and helped me purchase what I needed. He was friendly , knowledgeable and professional.

Useful and convenient, dyaln was helpful