Absolutely terrible
The bus never showed up leaving us to scramble last minute.

First charter bus did not pick up phone calls and the bus company that they contracted did not either

It’s was an absolute shitshow and irresponsible

The rental process was crazy easy - that was the best. The driver, however, showed up late EVERY time, went grocery shopping between trips (not a huge deal, but kind of weird when we're paying for her time), and then was evidently more than 30 minutes away when we called at 5pm to ask if she could come at 5:30 instead of 5:45. We're paying for this whole day! You shouldn't be more than 10 minutes away. Good grief!

Awesome, the Gentleman was very helpful and courteous...

Thanks a lot Sir... Please pass our taken our appreciation to the Gentleman and we'll be highly obliged...

Great driver. Early to pick up. Clean bus. Safety
Talk to passengers. She terrific.

The bus was late to the initial pick up so we had to change plans at the last minute and transport 80 people by Uber to our event. The event was on a boat which had a firm departure time so being late was not an option for us. I called 9 times over the period of an hour trying to determine where exactly the bus was and see if we could possibly still make it work. As I had allowed 45 minutes to go 1.5 miles in downtown Chicago to Navy Pier but ultimately 15 minutes before we needed to be on the boat the bus was reportedly to far too reach us in time. When I attempted to call back and confirm our cancellation they did not answer the phone and the voicemail was full so I could not leave a message. Hopefully I can get through to someone today to get a refund.

We ordered and paid for two busses. They only sent one.

It was very good service and the driver was very nice!

On time. Kids loved having music. Perfect.

We had a wonderful experience with First Charter Bus Rental. They arrived on time and were flexible with our pick up time. The driver was polite and navigated the city really well.

Very good communication and easy to work with. Will use again!

The school bus driver was very helpful and on time to pick us up..Great service

We had a great experience with First Student Charter.

Brook our bus driver was on time and very good with our seniors.

Not great service
2 buses were late to the pickup in the morning.
For the pickup at our destination (to go back to school) one bus did not show up.
It took several calls to get a bus there, and the students waited 50 minutes.

We have always had nothing but great customer service!

Wedding Rental

We had a bus for 3 hours for my wedding. The driver showed up early which was great! There was only a minor issue and they were a half hour late to the last stop, still not really sure what happened, so we had some guests arriving late.

Driver was on time, knew where they were going and got to drop off location early even after in traffic. great service.