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Valutata 5 stelle su 5

Glasses are great quality, and very affordable. Customer service is second to none, so buying online and not being able to try frames before purchase doesn't feel like a risk.

Valutata 5 stelle su 5

Reliable, good email support, good quality glasses at very fair prices, great range of styles, timely delivery, quality as expected and the website is very easy to use. The glasses fitted well withou... Leggi di più

Valutata 5 stelle su 5

I'm delighted with my glasses! I learned the hard way thou an got two long distance glasses, when I really wanted one long distance and one reading! take your time filling in the appropriate boxes whe... Leggi di più

Valutata 5 stelle su 5

Delighted with my new glasses. they are far superior quality than I have ever bought from other retailers. Will be getting another pair soon.

Dettagli dell'azienda

  1. Grossista di occhiali
  2. anche in
  3. Negozio di accessori di moda
  4. Negozio di occhiali da sole

Scritti dall'azienda

Firmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.


Informazioni di contatto

4,7

Eccellente

TrustScore 4.5 su 5

882 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,7

Tutte le recensioni

(882)

437 recensioni negli ultimi 12 mesi

Scrivi una recensione
Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

I ordered some glasses from firmoo

I ordered some glasses from firmoo, was so excited when they arrived, lovely colour frame, but I can't see through them properly, just seem off. I requested a return but it's like pulling teeth, I've had questions after questions about what's wrong with them. I told them I can't see through them as I have to bring my tablet really close to my face to see. Another email arrived with loads more questions! I paid 31e and 7e shipping. I'm just going to give up, it's just not worth all the stress and hassle.

5 maggio 2026
Non scritta su invito
Logo di Firmoo

Risposta di Firmoo

Hello Daisy

Thank you for sharing your experience with us. We’re sorry to hear that the glasses did not provide the visual comfort you expected and that the aftersales process felt frustrating for you.

Please understand that, for prescription-related concerns, our team may need to ask several questions in order to better identify whether the issue may be related to prescription details, adaptation, lens parameters, or viewing habits. This helps us provide the most suitable solution possible for each customer.

As we were unable to locate your order with the information available here, please feel free to contact our customer service team via service@firmoo.ie or through our 24/7 Live Chat so we can further review your case and assist you accordingly.

Kind regards,
Firmoo Customer Support Team

Valutata 4 stelle su 5

Highly recommend if you need prescription with NEAR Ad. 0.75 and above

I really liked the range of frames, price options, easiness of navigation on the site, delivery time frame, and customer service experience.

I only wish they would have prescription options for NEAR AD. that were below 0.75.

19 maggio 2026
Non scritta su invito
Logo di Firmoo

Risposta di Firmoo

Hello Mara,

Thank you very much for sharing your experience with us! We’re happy to hear that you enjoyed the frame selection, pricing, website navigation, delivery timeframe, and customer service experience.

We also appreciate your suggestion regarding NEAR ADD values below +0.75. In some cases, customers may alternatively enter the value within the SPH (Sphere) field depending on the prescription and lens requirements. If you are unsure about the correct input method, please feel free to contact our customer service team via Live Chat or by email at service@firmoo.ie and we’ll be happy to assist you further.

Thank you again for your valuable feedback and support!

Kind regards,
Firmoo Customer Support Team

Valutata 4 stelle su 5

Fantastic service

Fantastic service, huge range of good quality frames, prescription as accurate
as expected 5*****,in fact,also great value for money,order delivery very promptly delivered
Highly recommend, I will certainly reorder
when I need to In the future

9 maggio 2026
Non scritta su invito
Valutata 5 stelle su 5

Amazing!

I went for this company because I heard great reviews and I'll definitely be ordering again. There's a huge selection to pick from, the prices are fantastic and the glasses are great quality. I got two beautiful pairs for very cheap and I'm delighted with them, would highly recommend!

22 aprile 2026
Non scritta su invito
Valutata 5 stelle su 5

Always very helpful

Always very helpful, kept in contact if something needed to be amended, great price, delivery fantastic, would highly recommend and will be telling all my family and friends

7 maggio 2026
Non scritta su invito
Valutata 5 stelle su 5

I was very tentative about ordering…

I was very tentative about ordering glasses online but I have to say that I was very pleasantly surprised with the whole experience . Im 64 and have been wearing glasses since I was a teen, I wear varifocals and was concerned as to whether they would get the prescription right but in fairness the glasses were spot on ,I am very happy with the service and would recommend highly.

1 maggio 2026
Non scritta su invito
Valutata 5 stelle su 5

Addictive!!

I loved choosing my new glasses frames. It is addictive. The part of using a photo of yourself to help you chose was great. It was very easy to provide all the information required. The price was brilliant. It didn't take long for them to arrive. Love them and thinking of getting more. Might be more daring for my next pair!!

15 aprile 2026
Non scritta su invito
Valutata 5 stelle su 5

Took a chance and wow

this randomly came up as an advertisement, I was very hesitant at first seeing the low prices and not one who’s had great experiences with taking chances with companies that are advertised and most reviews found were mainly sponsored (which I don’t tend to trust sponsor reviewers unless they’ve reviewed before getting sponsored)However took a chance and ordered one pair just to see, (just before I paid 560 for one pair of glasses in my local opticians) this pair was only 50 with discount and even added many extras to the glass quality as I have astigmatism and many other issues with my eyes. They arrived earlier then delivery date (local ones still haven’t arrived and ordered same day over a month ago) and are absolutely amazing, got a metal frame and it is not cheap material, i could not recommend this company enough and have ordered already again. Have ordered sunglasses and different styles now so will review again.

16 aprile 2026
Non scritta su invito
Valutata 1 stelle su 5

Would not recommend altogether got 2…

Would not recommend altogether got 2 pairs and can’t see with either pair

25 marzo 2026
Non scritta su invito
Logo di Firmoo

Risposta di Firmoo

Hello Amanda,

Thank you for sharing your feedback with us. We’re truly sorry to hear that you’re unable to see clearly with your glasses.

We understand how important clear vision is, and this is not the experience we want you to have. Please rest assured that we have created a follow-up ticket for your case so our team can review this carefully.

Our team has located your order and is currently reviewing the details. We’ll get back to you as soon as possible with an update.

You will receive a response from our agent within 24–48 hours. Kindly check your inbox, including your spam/junk folder, to make sure you don’t miss our message.

Thank you for bringing this to our attention.

Kind regards,
Firmoo Customer Support Team

Valutata 5 stelle su 5

Everything was great

Everything was great, very fast shipping, they even reachced out to double check the details of my order as I have a very strange prescription. Will definetly be ordering again!

28 aprile 2026
Non scritta su invito

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