Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

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Valutata 5 stelle su 5

Glasses are great quality, and very affordable. Customer service is second to none, so buying online and not being able to try frames before purchase doesn't feel like a risk.

Valutata 5 stelle su 5

Reliable, good email support, good quality glasses at very fair prices, great range of styles, timely delivery, quality as expected and the website is very easy to use. The glasses fitted well withou... Leggi di più

Valutata 5 stelle su 5

I'm delighted with my glasses! I learned the hard way thou an got two long distance glasses, when I really wanted one long distance and one reading! take your time filling in the appropriate boxes whe... Leggi di più

Valutata 5 stelle su 5

Delighted with my new glasses. they are far superior quality than I have ever bought from other retailers. Will be getting another pair soon.

Dettagli dell'azienda

  1. Grossista di occhiali
  2. anche in
  3. Negozio di accessori di moda
  4. Negozio di occhiali da sole

Scritti dall'azienda

Firmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.


Informazioni di contatto

4,7

Eccellente

TrustScore 4.5 su 5

882 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,7

Tutte le recensioni

(882)

437 recensioni negli ultimi 12 mesi

Scrivi una recensione
Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Excellent price and service. 10/10

Really liked the 2 pairs of glasses. Both are the clip on sunglasses. Amazing price for my lenses, and i like the frames. The glasses i had chosen where unavailable so i was contacted by a member of staff to pick another frame. The staff were very easy to deal with. Will order more.

3 giugno 2026
Non scritta su invito
Valutata 5 stelle su 5

Firmoo glasses

I like that the team paid extra attention to the details and contacted me to confirm my prescription information.
I bought one pair of glasses locally and ordered another pair from this website. The pair I ordered online was much cheaper, more comfortable, and looked nicer.
I also used the virtual try-on feature with my selfie to see how the glasses would look on me before ordering. In reality, they looked even better than I expected, and I've received lots of compliments on them. I'm very happy with my purchase.

12 maggio 2026
Non scritta su invito
Valutata 5 stelle su 5

Placing an order was easy and fast

Placing an order was easy and fast, the selection of frames was wide, the lenses matched my prescription exactly, the delivery was faster than promised, packaged properly, I am very satisfied with the glasses, I ordered two pairs and will definitely order from them in the future

29 aprile 2026
Non scritta su invito
Valutata 3 stelle su 5

initial 50% off

initial 50% off: i didn't understand it applied to frames + lenses - would have spent more.
Very happy with service.

29 gennaio 2026
Non scritta su invito
Logo di Firmoo

Risposta di Firmoo

Hi Joe,

Thank you for your feedback. We're glad to hear you're happy with our service. We appreciate your comments regarding the promotion and will continue working to make our offers and discount information as clear as possible.

Kind regards,
Firmoo Customer Support Team

Valutata 5 stelle su 5

First time not purchasing my glasses…

First time not purchasing my glasses from Specsavers. This company is fantastic. Absolutely great quality glasses. Honestly can't reccomend enough. Ohh received my glasses in less that 2 weeks. Brilliant service. I ordered Varifocals. Ordering process is very easy. Make sure your PD is on you prescription. I had to call Specsavers as it wasn't on it.

16 maggio 2026
Non scritta su invito
Valutata 5 stelle su 5

Beautiful prescription sun glasses !

Beautiful prescription sun glasses ! Easy prescription upload and range of glasses frames fantastic. I ordered bifocal sunglasses and they are perfect l. Delighted with them and got them for a fraction of the price I was quoted in opticians. Highly recommend.

25 maggio 2026
Non scritta su invito
Valutata 1 stelle su 5

Firmoo Review 2026: Missing Packages, GoFo Shipping Problems, Three Month Delays & Worst Online Glasses Experience

I wish I had seen more recent customer experiences before ordering from Firmoo because my experience was an absolute disaster. The cheap prices are not worth it when there’s a real chance you may never receive your glasses.

My order took over three months and still never arrived. The issue was their last-mile shipping company, GoFo, which has been under investigation in multiple states over package handling complaints. My shipment was accepted for delivery and then completely disappeared in their system. I even filed complaints in two states after weeks of no movement or answers.

Firmoo reshipped the order, but despite me specifically asking them NOT to use GoFo again, they ignored the request and used the exact same carrier a second time. Customer support assured me they would “resolve it” if there was an issue. The replacement package vanished the exact same way.

After months of waiting, endless emails, and two missing shipments, the only compensation they offered was a free glasses bag, ceramic nose pads, or a cleaning cloth on a future order. Imagine asking someone to place another order after failing twice to deliver the first one.

Eventually they refunded me with a generic apology for the “inconvenience,” but I was left without glasses after more than three months of wasted time. People reading older positive reviews should know that this company’s shipping and customer service situation appears to have seriously declined.

21 maggio 2026
Non scritta su invito
Logo di Firmoo

Risposta di Firmoo

Hello Bella,

Thank you for sharing your experience with us. We’re truly sorry to hear about the frustration caused by the shipping delays and delivery issues you encountered.

International shipments may occasionally experience unexpected delays, limited tracking updates, or delivery interruptions during the transit and local delivery process. We understand how disappointing this situation was, especially after waiting such a long time for prescription glasses.

We also understand your concerns regarding the shipping carrier selection. Our support team continuously reviews shipping performance and customer feedback to further improve the delivery experience and aftersales support process.

As we were unable to locate your order with the information available here, if there is still any unresolved issue, please feel free to contact us anytime via our 24/7 Live Chat or by email at service@firmoo.com so our team can further assist you.

Kind regards,
Firmoo Customer Support Team

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