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Valutata 5 stelle su 5

Reliable, good email support, good quality glasses at very fair prices, great range of styles, timely delivery, quality as expected and the website is very easy to use. The glasses fitted well withou... Leggi di più

Valutata 5 stelle su 5

I'm delighted with my glasses! I learned the hard way thou an got two long distance glasses, when I really wanted one long distance and one reading! take your time filling in the appropriate boxes whe... Leggi di più

Valutata 5 stelle su 5

Delighted with my new glasses. they are far superior quality than I have ever bought from other retailers. Will be getting another pair soon.

Valutata 5 stelle su 5

i am delighted with my glasses.I made a mistake picking frames that weren't big enough for varifocal lenses and tue customer service could not have been better.My account was credited with the amount... Leggi di più

Dettagli dell'azienda

  1. Grossista di occhiali
  2. anche in
  3. Negozio di accessori di moda
  4. Negozio di occhiali da sole

Scritti dall'azienda

Firmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.


Informazioni di contatto

4,7

Eccellente

TrustScore 4.5 su 5

880 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,7

Tutte le recensioni

(880)

437 recensioni negli ultimi 12 mesi

Scrivi una recensione
Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Can’t recommend Firmoo enough

Can’t recommend Firmoo enough. I wasn’t happy with my glasses that I got last year from my regular optician. I got retested with another optician who found my eyesight hadn’t changed.
I sent the new prescription to Firmoo and I’m absolutely delighted with my glasses from them.
Fantastic value, quick delivery and excellent quality. I bought two pairs first including varifocals and photochromic lenses, cost me less than a quarter of what I usually pay. Two weeks later I ordered two more pairs.
Now I can change my glasses to suit my outfit. I have been wearing glasses for decades and I’ve never been as happy with any as I am now.
Firmoo is the way to go!

18 aprile 2026
Non scritta su invito
Valutata 5 stelle su 5

Great experience

Great experience. Would recommend Firmoo. I initially bought 3 pairs of glasses and 1 pair of polarized sunglasses. Unfortunately in two of the glasses (same frames, in two different colours) my prescription did not sit right for me. I have quite a high astigmatism (-2.50) so this does sometimes happen even when I buy glasses in person in high street stores. Firmoo were very helpful, the advised to donate the unusable glasses to charity and gave me a credit to order more. The replacement glasses worked out perfectly. So I now have two glasses with ultra clear/anti glare lenses and two prescription polarized sunglasses, all for less than €100, and the quality is every bit as good as buying in store in an opticians. Shipping tool roughly two weeks each time. I will order from Firmoo again.

2 giugno 2026
Non scritta su invito
Valutata 5 stelle su 5

I have been raving about Firmoo to…

I have been raving about Firmoo to everyone I know. I was a bit wary about trying them as had no idea if the glasses would be a good standard - especially because I wear varifocals. But the prices are so much cheaper than what I normally pay I decided to try them and I can't get over the quality (for such a good price). And the customer service is excellent. I got 4 pairs of glasses - 2 varifocals and 2 reading glasses. I had tried them all on before using their software but when one set arrived they were too big for me and I got a voucher to enable me to buy another pair instead. The delivery was swift - but it's the quality and level of customer care I am so happy about. Would highly recommend them

24 giugno 2026
Non scritta su invito
Valutata 5 stelle su 5

Great shop

Great shop! The instructions on the website are very helpful in terms on sizes and how to measure whats necessary to buy your glasses. I'm very happy with my purchase, they were just as I expected!

10 giugno 2026
Non scritta su invito
Valutata 1 stelle su 5

Hope you're not in a hurry

Ordered glasses from Firmoo and a competitor on the same day. Both ship from China, but whereas the glasses from the competitor arrived a week ago, Firmoo just sent an email advising me of a delay and asking for my patience for a few more days. By the time the glasses get here I'll have left on my holidays, which was the reason I ordered them.

16 luglio 2026
Non scritta su invito
Logo di Firmoo

Risposta di Firmoo

Dear Chris M.,

Thank you for taking the time to share your feedback.

We're sorry to hear that your order has not arrived within your expected timeframe, especially since you were hoping to receive it before your holiday.

Based on the information available to us, we're unable to locate your order. Please contact our customer support team via our 24/7 Live Chat or by email at service@firmoo.ie, and provide your order number or the email address used to place your order. This will allow us to carefully review your order and provide the appropriate assistance.

We appreciate your patience and look forward to hearing from you.

Kind regards,
Firmoo Customer Support Team

Valutata 1 stelle su 5

This service is BEYOND slow

This service is BEYOND slow. You will need a new prescription by the time your order arrives. In my case, the sunglasses wont be needed as they won't arrive until winter! Customer service is dreadful & refuse to give delivery dates. It seems that someone is walking from China to Europe with my order.

15 luglio 2026
Non scritta su invito
Logo di Firmoo

Risposta di Firmoo

Dear Joseph P.,

Thank you for taking the time to share your feedback.

We're sorry to hear that you're disappointed with the delivery experience and understand your concerns.

Based on the information available to us, we're unable to locate your order. Please contact our customer support team via our 24/7 Live Chat or by email at service@firmoo.ie, and provide your order number or the email address used to place your order. This will allow us to carefully review your order and provide the appropriate assistance.

You can also find more information about our shipping process here:

https://www.firmoo.ie/help-p-18.shtml

We appreciate your feedback and look forward to hearing from you.

Kind regards,
Firmoo Customer Support Team

Valutata 2 stelle su 5

Disappointed with the sunglasses attachment

Delighted with the varifocal glasses they are perfect but the magnetic attachment sun glasses are not magnetic they clip on which is fiddly and very flimsy not sure how long they will last. I can see the clips when wearing the glasses which is not giving me clear vision I’m very conscious of them.

11 luglio 2026
Non scritta su invito
Logo di Firmoo

Risposta di Firmoo

Hello,

Thank you for taking the time to share your feedback. We're sorry to hear that the sunglasses attachment did not meet your expectations.

Based on the information available in your review, we were unable to locate your order. Please contact our customer support team via our 24/7 Live Chat or by email at service@firmoo.co.uk, and provide your order number or the email address used to place your order. This will allow us to review your case carefully and provide the appropriate assistance.

If your purchase is within our 60-day Return & Exchange period, you may also submit a Return & Exchange request directly through your Account Center. You can find the step-by-step guide here:

https://www.firmoo.co.uk/help-p-257.shtml

We appreciate your feedback and look forward to helping you resolve this matter.

Kind regards,
Firmoo Customer Support Team

Valutata 5 stelle su 5

Ordered 2 pairs of glasses with the…

Ordered 2 pairs of glasses with the magnetic sunglasses attachments. I ordered a pair for distance and a pair for reading. My distance pair were perfect. The frames were light and comfortable to wear. My reading glasses arrived without any magnification. I used the chat service and was in contact with an agent after about 1 minute of a wait. The error was on my behalf and the error was rectified. I would advise people to be familiar with their prescriptions prior to ordering. Embarrassingly I made yet another error and misplaced a decimal point. Despite me being mortified,the customer service I received was very courteous and patient with me. I will definitely be a return customer.

18 giugno 2026
Non scritta su invito
Valutata 5 stelle su 5

Ordered Glasses

Ordered Glasses. input the wrong prescription. The glasses were replaced free of charge
The only downside they come from India and take time to come

16 giugno 2026
Non scritta su invito
Valutata 5 stelle su 5

Easy to follow instructions on sizing…

Easy to follow instructions on sizing during the ordering process, arrived as expected and was kept informed on transit status. Follow up to see if everything went well from the company was a nice touch. The quality is great.

26 giugno 2026
Non scritta su invito

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