Finest Retreats Recensioni 

All of my dealings with Finest Retreats were professional and considerate. Questions were replied to promptly and helpfully. Thank you. We will gladly use you again if we find a property under your control.

Communication was good. They were polite and helpful. The house we rented was in excellent condition and very well equipped.

Very professional to deal with and high quality properties.

Good clean well equipped accommodation, I would say affordable luxury. The furnishings were modern clean and comfortable. All linen and towels provided. Good clear instructions before arrival. Friendly helpful cleaning staff. Situated in the centre of Filey , minutes away from all the action. Extra bonus private off street parking.

Stayed in Maldon, josua house. Great location. Excellent communication and good range and quantity of essentials provided- including plenty of tea bags/toilet paper/dishwasher tablets and washing machine pods. The standard of cleanliness of the bathrooms was excellent. A lovely holiday

We had a great three generation family holiday at Felin Ship in Dolgellau. Lovely house and location perfect. Everything about the booking system and communication from the company was excellent. Will definitely book with them again.

We stayed 6 nights recently at The Rectory Nook Annexe, Saint Teath, North Cornwall near Port Issac, Tintagel and Padstow. This is a beautiful 1 bedroom apartment with own front door, separate large shower room and toilet and also ample parking on the drive and outdoor seating area. The Apartment has a large double bed, beautiful soft furnishings, small fridge, tea making facilities etc. Quiet location with rolling hills view, The White Hart Pub 200m away in the middle of the village serving great food as we ate their 3 times! and also a local cafe, ate their twice that's not open Sun/Mon. Our hosts were an amazing couple that make you truly welcome. Definitely a 5***** stay.

My father booked a family holiday at Oasis 41 in Norfolk hosted by Finest Retreats, and my family and I thought it was a deeply distressing experience. We will never book through this agency again.

Upon arrival, we felt the lodge was in an unacceptable state of cleanliness, with cobwebs and dead flies in every room. We also found an active flying ant infestation in the bathroom, rendering it completely unusable, with ants also trying to enter the bedrooms. Despite reporting this immediately on day one, no one arrived to help that day, forcing us to clear the ants ourselves.

Finest Retreats sent an odd-job-man on day two and a cleaner on day three to clear the ants—long after we had informed them that we had already been forced to clear them. The odd-job-man discovered the ants were entering through a hole in the bathroom wall but, four weeks after our departure, we were told that repairs were still "being scheduled."

We thought the property fell far short of basic standards:

Furniture and Cleanliness: The accommodation looked to us to be poorly maintained. Notably, the swinging chair downstairs was unusable, being filthy and with the stuffing in the cushions falling out.
Appliances: The dishwasher failed to operate, and Finest Retreats' repair attempts failed. The oven appeared to us not to have been properly cleaned for months and looked deeply unhygienic. The waste disposal unit initially failed to work, and there was an active leak under the sink for our entire stay.
Electrical Safety: Some appliances displayed electrical safety testing stickers showing the last tests were in 2019. During our stay, all the fuses blew, cutting off power totally. Finest Retreats simply instructed my elderly father to turn the fuses back on without investigating the root cause. He refused due to safety concerns. While we were out, someone entered the lodge and restored power, but we were never given an explanation or any confirmation that the electrics were safe. In my opinion, this demonstrated a casual attitude toward basic health and safety regulations.

Finest Retreats made no offer to move us to another lodge and due to our particular circumstances it was not practical to try to find another holiday at short notice. My father was due to have more treatment for cancer the following week and I had returned early from a work assignment in the USA for that week’s holiday.

After we left, my father requested a reimbursement of costs incurred. An offer was made that my father thought was inadequate and it explicitly said payment would be after he had removed his negative review on Trustpilot. He rightly refused. It is my honest opinion that this practice of incentivising the removal of negative reviews may be a reason why this agency appears to have so few low ratings online.

My father is now pursuing this matter through the small claims court to recover his money, but the agency has refused to disclose all the property owner's details.

Save yourself the stress and book elsewhere. Don't expect good customer service from Finest Retreats or a transparent refund process if things go wrong.

(Extensive vidoes and photographs have been taken to reflect everything stated in this review.)

We stayed at Torino Lodge in Newbridge South Wales. Upon arrival, we were delighted with property. It was very well appointed and spotlessly clean. For our short stay mixture of work/pleasure, it was absolutely perfect. The property owner was very helpful and it was a nice secluded location at the end of a residential road with a lovely view across the valley. The booking process and communication was excellent.

Great experience. Roxy was very efficient at replying and answered all our questions very promptly. The property was great and overall a great experience

I stayed The Apartment Selsey. A stunning apartment, beautiful decor & everything needed if you want self catering. The beds so comfy! And loved the balcony off of tge bedroom for morning tea in the sun! The apartment situated just off of Selsey High St & walking distance to beach, shops, restaurants etc I will be returning! Dealing with Finest Retreats was so efficient, every person I spoke to or emailed replied promptly & gave all the info I needed.

Great stay in Filey. Accommodation was lovely as was the location (as was the weather).

We stayed a week in Filey in a ground floor apartment. Booking was simple with excellent communication throughout.
The apartment was right in the centre of Filey with everything a short walk away.
The apartment was modern clean and well equipped , we had an allocated parking space at the rear of the building.
Enjoyed staying at Belle apartments and will be returning.

Great location in Pwllheli, close to the beach, lovely apartment in a quiet location with private parking. Apartment itself is nicely decorated & with all the facilities you would require for an extended stay. Walking distance to the centre with a few nice restaurants/pubs serving good food. Pet friendly too which was a must for us. Fantastic Vet close by if your pet needs a health check prior to travelling abroad.. would highly recommend & would stay again.

Such a lovely place. Nothing has been missed in providing everything you need for a perfect stay and very central location. You couldn't ask for more.

Excellent information prior to booking then lots of valuable follow up information once booking was confirmed.

The property itself was very comfortable and well furnished. Ideal location overlooking Market Place in Ripon

Private parking was also a bonus

We had such a lovely stay at the house . It’s very well equipped and decorated to a high standard.
Location is perfect and would definitely stay and and recommend it . Dogs are welcome which our golden retriever Hudson loved.

I want to warn holiday let owners about this company. Their surface is very professional, but underneath is a cesspit of underhandedness and dishonesty. Their housekeepers are terrible, stealing things or as they put it, "not returning" things. They defend these housekeepers. Their assurances mean nothing. I was once assured that Julia Chapman was going to meet my housekeeper and take the keys and linen off of her for her last changeover, and in the end, not only did the housekeeper not turn up at all for the last changeover, the linen was dropped off to the*current guests* by the housekeeper's dad (yes, really, and he didn't work for the company), assuring me the keys were thrown in the linen bag- and they were never found.

Hayley Mason is the ultimate two faced specialist. I was taken in by her at first, but the minute I started to question things like my linen hire company not receiving their own linen for months she went stony quiet. Skilled in her ability to minimise very serious things , and invested in defending her "friend" as it turned out the housekeeper was.

I have never quite had any experience with a professional company with the level of base interest as I had with Finest Retreats. My advice? Don't go near them.

Another important thing to note is they contract you to honour all bookings made before your contract ends, and will take commission and a full yearly service fee regardless of when it ends for that year, but once the contract ends they refuse to provide any service or assistance to the people they booked through their company for that year - whilst still taking commission and fees. Basically after your contract ends you are tied to honour their bookings even though you receive none of the contracted guarantees, and have to deal with any issues at your own expense, whilst still paying them.

We had an absolutely amazing time at the Glamping Site (with Rescoria Retreats, Poldark).
The tent was comfortable and, even though there was no electricity, there were romantic battery lights on a string, a chandelier with battery candles, and a handy torch.
A barbeque was provided, with wood, around which we were able to cook whilst viewing the stunning sunset.
Each tent had it's own, private toilet with adjoining shower room.
The owners visited the site every day, and were extremely friendly and accommodating.

Location was perfect with sea views of Widemouth Bay. It felt secluded and private. They called the property Manderley. Everything very clean and up to date. Helpful in supplying our request for a sun umbrella. Great access to coastal walks and good restaurants. Beach five minutes away.