Finest Retreats Recensioni 

Rooms were super comfortable and well appointed. House was unique and beautiful. The team was responsive to all my questions.

**Extremely disappointing – would not recommend**

We paid around £3,000 for a five\-night stay and, after travelling 3\.5 hours with our 18\-month\-old daughter, left on the first night\.

The property was not as advertised\. There was a strong cannabis smell around the entrance, loud shouting and swearing outside, noticeable damp/musty smells inside, and the accommodation was not clean to the standard we expected\. The terrace was also advertised as a feature but was unavailable on arrival due to a health and safety notice\.

We raised our concerns with Finest Retreats that same evening, yet they refused any refund or meaningful compensation\. Their response was to offer 10% off a future booking — despite the fact that, following this experience, we have absolutely no intention of booking with them again\.

The most disappointing part has been the handling of the complaint\. After spending £3,000 on a holiday we could not stay for, we expected considerably better customer care\. Currently seeking legal advice

**We would not stay at this property again and would not recommend Finest Retreats\.**

Lovely company kept us up to date and were very quick to answer our questions. I can say had zero negatives in our dealings so far.

The friendly help and support from booking through to completion was exceptional. I would recommend Finest Retreats without reservation.

Great location,easy to reach shops and restaurants
Well equipped kitchen
Good communication
Tastefully refurbished

A great property in the heart of Filey town, 5 mins to the beach. Apartment has everything we needed and was clean and tidy. Big thanks to April for great communication. We will definitely be back.

When we arrived for check in - staying for 2 nights, it became apparent that the houseboat we had booked for our family was double booked as another couple were already in the property staying for 1 evening. We rang Finest Retreats a number of times but could not get through to anyone, which I do appreciate was on a Sunday, so not a normal week day.
We continued to try and make contact with the owner directly, who eventually managed to speak to us and seemed genuinely apologetic for the double booking. The owner offered us a hotel for the night, but we had food & drink in the car, and were a family of 6, so knew a hotel room would not suffice for our purposes. The owner managed to relocate us onto another boat for the evening.
Whilst we greatly appreciated being relocated, we could not access the new accommodation until 8:30pm, which meant we had to spend money on food & drink whilst waiting, had spoilt food in the car, did not have the exact accommodation we'd booked - the new boat didn't have a top deck for us all to sit out together, and we had to repack the next day and move our stuff.
The owner said he would notify Finest Retreats of the matter on Monday morning.
At no point did Finest Retreats contact us.
I attempted to call multiple times after our stay, and only eventually managed tp speak to someone after they sent me a review link.
I explained how disappointed we were and they offered a £50 discount on my next booking.
I explained this was not proportionate and asked for 1 nights refund as we did not get to stay in the accommodation we'd booked and we were greatly inconvenienced.
I chased multiple times and received no response to my request or email comms. I updated the owner and received no further response from them either.
The company do not show empathy or understanding, and lack basic customer service skills to respond to email communication. I would not recommend booking with them in the future.

Update**
I have now been in contact with someone at the company and the matter has been resolved and a full refund issued, which was processed extremely quickly. I appreciate this final conclusion, but do wish this had been resolved upon my initial comms.

We had a lovely stay at a beautiful terraced house in Ffestiniog. Very comfortable furniture and beds. Lovely John Lewis bedding. Everything was clean and tidy. We were greeted with milk and some yummy Welsh treats which were very welcome after a long drive. We thoroughly enjoyed our stay. Would not hesitate to stay there again.

Nice place helped towards a good trip away - lots of comfy space it’s close to shops and a easy scenic walk into town - many things provided within the property that made it stress free showed me that the staff know what they are doing - many thanks

We stayed for 7 nights at the tucked away Harbour Haven in Whitby and had the most amazing time!
When we first walked in, it seemed quite dark but, on further exploration, the views from the sitting room and main bedroom revealed themselves and boy were they special - directly onto the harbour, with the piers beyond!
The accommodation was comfortable and easily accommodated three of us. We had everything we needed and more.
Booking through Finest Retreats was a smooth and straightforward process. Communication was excellent, with all details arriving as promised. Any queries were dealt with promptly, professionally and in a helpful manner.
We'd love to stay again and would recommend the property and Finest Retreats.

Beautiful stay at little roost Lyme Regis, Duncan was so helpful and cottage was perfect, walk into Lyme Regis was easy and beautiful views, would stay again for sure

Belle house at Filey managed by finest retreats is a fantastic place
The cleanliness is exceptional
Beds comfortable
Very spacious
Would definitely recommend a visit it this beautiful place in lovely Filey

This is our second summer holiday at The Cuddy. It is a fantastic house in a perfect location. In 2023 the weather was bad but we were a much smaller party.

This year in 2026 we were a full house of 12 and the weather was excellent. Every meal could be eaten outside, which was just as well - as the kitchen and dining area are not large enough to seat more than 6 people comfortably.

The wobbly wooden outdoor dining table and 5 wooden chairs are rather ancient and should be replaced. The table itself only seats 6, but we had brought two more picnic tables of our own with us , and found plenty of plastic chairs in the shed.

So, if the outdoor dining furniture can be upgraded to accommodate 12 for next season, the Cuddy would earn a 5 star review.

Tod Merson

The house was decorated very nicely, very clean. Location was great, close to beach and town centre. The staff at finest retreat were also very helpful. One thing that topped it off was having access to body boarding and surf boards and that amazing carry bag, slogging boards to the beach was a breeze. Quite place also, no issues with noise from the pub down the path or neighbours. Having the outdoor space was also great. Drying clothes and boards.The parking was big enough for my Tiguan.

Our visit to Little Roost in Uplyme was exceptional. The cottage was perfect for us and had everything we needed for a comfortable stay. Comfy, clean, lots of little touches that made it feel extra special. Would 100% recommend.

Very clean and comfortable, the owners are extremely communicative and getting in and out of the apartment was easy. Great location for walking around and exploring the city

A lovely stay and great communication from the team when I had a few questions about Clavering Hall. Would recommend and hope to book with them again!

We stayed for a week at cawsand cottage in cawsand cornwall. The cottage was perfect & the attention to detail was fantastic. Dealing with finest retreats was a joy as they made things very easy & their communication was brilliant. I will return to cawsand at sometime & will certainly use finest retreats for our accomodation.

We absolutely loved our stay at Driftwood in Widemouth Bay - outstanding location, super relaxing vibe. We would certainly book again.

Highly recommend, everything was clean, homely and spacious. We had a great time switching off and enjoying the hot tub. Sarah was super friendly and helpful!