I purchased some hush puppies boots through Freeman Willis and Hardy in October. Unfortunately one of the boot soles has collapsed - letting in water. Freeman Willis and Hardy we were quick to reply t... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Very fast delivery however needed to change size as were too small, even though normal size however they don’t do exchanges. So you have to return, then re order again so too much hassle so will order... Leggi di più
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Fantastic products with support services to match. Our slight product issue could not have been better resolved. In a world where customer service is at best second rate, this is a company that really... Leggi di più
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Order processed and despatched quickly. Unable to comment in quality of the boots yet as Purchased for a Christmas present so unused or worn yet and dispatched by a third party not direct from Toms... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
Freeman Hardy & Willis is a British footwear company. Formed in 1875 being named after three of the original directors of the company, the Russian shoe maker William Freeman, Arthur Hardy and Frederick Willis. By the early 1990's stores totalled 540 branches in the United Kingdom. However, Freeman Hardy & Willis now operates exclusively online, stocking a huge range of brands such as Skechers, Hunter and Clarks. At Freeman Hardy & Willis there is something for all of the family with a variety of Women's, Men's & Kids'. Be spoilt for choice with the selection of products ranging from Trainers, Boots & Sandals to Bags, Sunglasses & Clothing. Shop now at fhwbrands.com and receive 15% off your first order when you sign up to emails as well as free saver delivery on orders over £50.
Informazioni di contatto
Units F-G, GL2 4PH, Gloucestershire, Regno Unito
- 01452 886210
- info@fhwbrands.com
- fhwbrands.com
4,0
Molto buono
177 recensioni
Ha risposto al 47% delle recensioni negative ricevute
Solitamente risponde entro 1 mese
Come questa azienda usa Trustpilot
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Risposta di Freeman Hardy and Willis
Hi there,
Thank you for your 5-star review!
We’re delighted to hear how happy you are with your order. Your feedback means a lot to us.
Enjoy your new shoes, and we look forward to serving you again!
Team Freeman Hardy & Willis
Risposta di Freeman Hardy and Willis
Hi there,
Thank you for the 5-star review!
We're so pleased to hear how happy you are with the delivery and prices.
Thanks for choosing us, and we look forward to serving you again!
Team Freeman Hardy & Willis
My Rambler black shoes are…
My Rambler black shoes are Perfect.delivered on time and great looking and good fit.so well done.
22 luglio 2024
Risposta di Freeman Hardy and Willis
Dear David,
Thank you so much for your kind words!
We’re thrilled to hear that your shoes are a great fit and arrived promptly. It’s always great to know our customers are happy with their purchase.
Enjoy your new shoes, and thanks again for your feedback!
Team Freeman Hardy & Willis
Shocking!!
Shocking!!! Do not buy from this company. Sent me fake shoes, terrible service, unwilling to help in anyway. Reporting to trading standards. Avoid!!!
29 luglio 2024
Non scritta su invito
Excellent company
Excellent product and price. I was kept updated with my order which was delivered on time. First class company
21 giugno 2024
Risposta di Freeman Hardy and Willis
Dear Richard,
We're so happy to hear you had a great experience! It's wonderful to hear that you were satisfied with everything from the product to the delivery updates.
We look forward to serving you again!
Team Freeman Hardy and Willis
I saved £22 on the price advertised…
I saved £22 on the price advertised in my local shoe shop. I received my shoes very speedily and I am very happy with my purchase.
23 maggio 2024
Risposta di Freeman Hardy and Willis
Hi Carol,
Thanks for the great feedback! We're so happy you found a good deal and received your shoes fast.
Enjoy wearing them!
Team Freeman Hardy and Willis
Good experience
Good purchase experience and quick delivery.
Nice to see an old brand I remember from the 70s!
Sadly footwear not a good fit this time but I will look again...
22 maggio 2024
Risposta di Freeman Hardy and Willis
Hi Deborah,
Thanks for taking the time to leave us such a fabulous review!
We're sorry to hear your order wasn't the perfect match this time, however we look forward to serving you again!
Team Freeman Hardy and Willis
My first purchase from them and I will…
My first purchase from them and I will do so again if they have what I want.
24 maggio 2024
Risposta di Freeman Hardy and Willis
Hi Anne
Thanks for taking the time to leave this 5-star review! We're delighted to hear that you're happy with your first purchase from us.
We look forward to serving you again in the future!
Team Freeman Hardy and Willis
Mistakes happen and it’s the resolution that’s important
To be fair FHW have offered a 10% discount which I have accepted. To acknowledge a mistake is refreshing and of course none of us are prefect.
Thank you
If there was a minus rating for customer care?
Bought on line used my new address which my credit card is also registered to.
Goods went to my old address, finally spoke to customer care and it’s my fault apparently?
24 maggio 2024
Risposta di Freeman Hardy and Willis
Dear Chris,
Thank you for taking the time to provide your feedback, and I apologise for the inconvenience you've experienced.
Upon reviewing your case, we can see that you contacted us via email to inform us of the incorrect address shortly after placing your order. Unfortunately, due to a high volume of queries as mentioned on the contact form and in the automatic reply to your email, there was a delay in our response. By the time we processed your email, your order had already been dispatched. This is because soon after your order is placed, it immediately goes into the fulfilment process, and adjustments or cancellations may not be possible. I understand that our recommendation to ring our customer service number immediately may not have been clear, and for that, I apologise.
I understand how frustrating it must be to experience a delay in our response, especially after taking the proactive step to notify us promptly. Our team is dedicated to addressing customer concerns efficiently, but regrettably, the high volume of queries sometimes leads to delays in response times.
To try and make things right after the inconvenience you've experienced, I have reached out to you separately, so please keep an eye on your inbox.
Team Freeman Hardy and Willis
Disappointed
The delivery was quick but unfortunately one shoe was damaged. I emailed with pictures showing the damaged shoe but did not get a response. I have posted the shoes back, at a cost to me of £4.59 postage.
I then emailed customer support with a copy of the postage as I feel that I should not be out of pocket if the goods were faulty, I received a response saying it will take 14 days to process and a further 5-7 days to receive a refund for the shoes. No mention of sorry for the inconvenience or acknowledgement for the receipt of postage to be refunded as a goodwill gesture.
24 maggio 2024
Risposta di Freeman Hardy and Willis
Dear Jules,
Thank you for your feedback, and I'm very sorry to hear about your experience. I understand how frustrating it must have been to receive a damaged shoe, and I apologise for the inconvenience this has caused.
Although it is advised to bear with us due to a high volume of queries, we did respond to your email the following day, but I understand if it felt like a long wait. Regarding the return postage for faulty items, our policy states that customers should contact us before returning any faulty items. This is so we can supply you with a free returns label.
As previously mentioned, we did reply to you the following day, but you had already returned your parcel at this point, so unfortunately, there was nothing we could do as we are unable to refund the return postage costs that you have paid for.
Although we are unable to refund your return postage costs, we have contacted you separately to try to make things right, so please look out for an email from us in your inbox.
We appreciate your patience and understanding in this matter.
Best regards,
Team Freeman Hardy and Willis
Risposta di Freeman Hardy and Willis
Hi there,
Thanks for taking the time to leave this positive review!
Team Freeman Hardy and Willis
Risposta di Freeman Hardy and Willis
Hi Dawn
We're thrilled to hear how happy you are with our service!
We look forward to serving you again in the future.
Team Freeman Hardy and Willis
Risposta di Freeman Hardy and Willis
Hi Sian
Thanks for taking the time to leave this 5-star review!
Team Freeman Hardy and Willis
Fitflops sandals were gorgeous
Fitflops sandals were gorgeous, great price and extremely fast delivery 👌
9 maggio 2024
Non scritta su invito
Risposta di Freeman Hardy and Willis
Hi Jacqueline,
Thank you so much for taking the time to leave this 5-star review!
I'm thrilled to hear that you're loving your new Fitflops sandals! It's fantastic to know that you found them at a great price and that our delivery was speedy for you.
Enjoy every step in your new Fitflops!
Team Freeman Hardy and Willis
Fast delivery and easy ordering.
23 aprile 2024
Risposta di Freeman Hardy and Willis
Hi Carolyn,
Thanks for taking the time to leave us this 5-star review!
We're thrilled that you were happy with our service, and we look forward to seeing you again in the future.
Team Freeman Hardy & Willis
Skechers Trainers
The goods were the best price we could find online and arrived quickly.
22 aprile 2024
Risposta di Freeman Hardy and Willis
Hi Terry,
Thanks for sharing your experience!
We're thrilled to hear that you found the best price with us and that your order arrived promptly.
We look forward to serving you again soon!
Team Freeman Hardy & Willis
Very fast delivery however needed to…
Very fast delivery however needed to change size as were too small, even though normal size however they don’t do exchanges. So you have to return, then re order again so too much hassle so will order from another supplier. Pay for first delivery then to return then on new order too of re order from them.
21 aprile 2024
Risposta di Freeman Hardy and Willis
Hi Mark,
Thanks for taking the time to leave a review.
I'm glad to hear that you found the delivery fast, but I'm sorry to learn that our return policy caused you extra hassle. I understand how frustrating it can be to return and then reorder, especially with the additional shipping costs.
We've processed your refund, including the delivery fee, to ensure you're not out of pocket. For future orders, remember we offer free saver delivery on purchases over £50, which might help reduce shipping costs.
Thank you for your patience and understanding.
Team Freeman Hardy & Willis
Superb company
Superb company! They had the Skechers trainers in the right sizes that I was searching for for my two daughters at a very competitive price. I ordered them on Monday afternoon and they have arrived on Wednesday afternoon. Shipping is fairly pricey although that’s probably out of their control. Overall I am very happy - thank you FH&W!
1 maggio 2024
Non scritta su invito
Risposta di Freeman Hardy and Willis
Hi there,
Thank you so much for your fantastic review! We're happy to hear that you found the Skechers trainers in the sizes you needed for your daughters at a competitive price. It's great to know that your order arrived quickly and that you're happy with your purchase.
We understand that shipping costs can sometimes be high, and we appreciate your understanding. For orders over £50, we do offer free saver delivery as a way to help with those costs.
Thank you for choosing us and we look forward to serving you again!
Team Freeman Hardy & Willis
Refund process very slow
I have updated this review to fairly reflect that the customer service team have taken the time to resolve my issues.
I ordered three things including an item which was subsequently found to be out of stock locally- the money for this was not refunded to me for 12 working days post contact to inform me that the item was out of stock despite being assured it would reach me in 5-7 working days. This was obviously very frustrating (as was no fault of my own). However the money has now been refunded and I was satisfied with the other two items which had arrived promptly. Overall be aware money may be slow to be refunded but if this is not an issue for you then the rest of the service was fine.
22 aprile 2024
Non scritta su invito
Risposta di Freeman Hardy and Willis
Hi there,
Thank you for reaching out. I’m really sorry to hear about your frustrating experience with our service. It sounds like we really dropped the ball, and I completely understand why you're upset. Your feedback helps us improve, so I appreciate you bringing this to our attention. We're committed to making things right for you.
After investigating, it seems we couldn't cancel the order because it was already in the process of being dispatched when you requested the cancellation. Regarding the refund, it typically takes 5-7 days to reflect on your bank statement due to processing times. I’m sorry for any confusion and inconvenience this delay has caused you.
I believe I've located your original order details, so I've reached out to you privately to resolve this issue. Please check your inbox for our message. We value you as a customer and want to restore your trust in us.
Thank you for your patience, and once again, I’m sorry for the trouble this has caused.
Team Freeman Hardy & Willis
Good service
First time I have ordered from this company. Very good service my boots were well packed and received within a few days. Would definitely recommend this company.
27 marzo 2024
Risposta di Freeman Hardy and Willis
Hi Lorraine,
Thank you for choosing us for your first order! We're thrilled to hear that you had a such positive experience.
Your recommendation means a lot to us and we look forward to serving you again in the future!
Team Freeman Hardy & Willis
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