I purchased some hush puppies boots through Freeman Willis and Hardy in October. Unfortunately one of the boot soles has collapsed - letting in water. Freeman Willis and Hardy we were quick to reply t... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Very fast delivery however needed to change size as were too small, even though normal size however they don’t do exchanges. So you have to return, then re order again so too much hassle so will order... Leggi di più
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Fantastic products with support services to match. Our slight product issue could not have been better resolved. In a world where customer service is at best second rate, this is a company that really... Leggi di più
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Order processed and despatched quickly. Unable to comment in quality of the boots yet as Purchased for a Christmas present so unused or worn yet and dispatched by a third party not direct from Toms... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
Freeman Hardy & Willis is a British footwear company. Formed in 1875 being named after three of the original directors of the company, the Russian shoe maker William Freeman, Arthur Hardy and Frederick Willis. By the early 1990's stores totalled 540 branches in the United Kingdom. However, Freeman Hardy & Willis now operates exclusively online, stocking a huge range of brands such as Skechers, Hunter and Clarks. At Freeman Hardy & Willis there is something for all of the family with a variety of Women's, Men's & Kids'. Be spoilt for choice with the selection of products ranging from Trainers, Boots & Sandals to Bags, Sunglasses & Clothing. Shop now at fhwbrands.com and receive 15% off your first order when you sign up to emails as well as free saver delivery on orders over £50.
Informazioni di contatto
Units F-G, GL2 4PH, Gloucestershire, Regno Unito
- 01452 886210
- info@fhwbrands.com
- fhwbrands.com
4,0
Molto buono
177 recensioni
Ha risposto al 47% delle recensioni negative ricevute
Solitamente risponde entro 1 mese
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Tried to change order…
Ordered wrong size by mistake emailed straight away to change wasn’t able to change even though wasn’t dispatched till next day
26 marzo 2025
Risposta di Freeman Hardy and Willis
Dear Tracy,
Thank you for your feedback, and we're sorry to hear about the issue with your order.
Your order was placed outside of our customer service hours and had already entered the fulfilment process by the time we saw your email. We always aim to process and dispatch orders as quickly as possible, which sometimes means changes or cancellations aren't possible once an order is in progress.
Thanks for your understanding.
Team Freeman Hardy & Willis
I ordered a size 4
I ordered a size 4, but it turned out to be a 37 not a 36. I then had to return the item.
25 marzo 2025
Risposta di Freeman Hardy and Willis
Dear Morag,
Thanks for reaching out—we are so sorry to hear that you have been sent the incorrect size.
Please get in touch with our customer service team, and they’ll provide a free returns label to get this sorted for you. Mistakes like this are rare, but we’ll make it right.
If you need anything else in the meantime, just let us know!
Team Freeman Hardy & Willis
Got what I was looking for
Got what I was looking for, easy to order, delivery within two days
will definitely use them again
25 marzo 2025
Risposta di Freeman Hardy and Willis
Dear Penny,
Thank you so much for this 5-star review!
We can't wait to serve you again.
Team Freeman Hardy & Willis
I omitted to send my return details…
I omitted to send my return details with the shoes I returned (too big). Communication with FHW was easy and quick. The problem that I had caused got sorted remarkably quickly.
25 marzo 2025
Non scritta su invito
Risposta di Freeman Hardy and Willis
Dear Helen,
Thanks so much for the kind words! So glad to hear everything was sorted quickly for you.
We hope to serve you again in the future!
Team Freeman Hardy & Willis
Risposta di Freeman Hardy and Willis
Hi there,
Thanks so much for taking the time to leave a review! We're so glad to hear you had such a brilliant experience.
Team Freeman Hardy & Willis
Ordered online and shoes arrived in…
Ordered online and shoes arrived in less than 24 hours .V pleased
26 febbraio 2025
Risposta di Freeman Hardy and Willis
Dear Julie,
Thank you so much for your review! We're thrilled to hear you're happy with your order.
Enjoy your new shoes!
Team Freeman Hardy & Willis
Incredible service
Incredible service - and prompt and friendly too.
There was a fault with my boots and it was dealt with straight away.
I intend to buy from the exemplary Freeman Hardy and Willis again.
5 marzo 2025
Non scritta su invito
Risposta di Freeman Hardy and Willis
Dear Jacki,
Thank you so much for your kind words! We're really glad to hear the issue was resolved quickly and that you had a positive experience with our service.
We truly appreciate your support and look forward to welcoming you back to Freeman Hardy and Willis soon!
Team Freeman Hardy & Willis
Great customer service when a refund…
Great customer service when a refund was required for faulty product
Thanks again
5 marzo 2025
Non scritta su invito
Risposta di Freeman Hardy and Willis
Dear Jodie,
Thank you for your 5-star review! We're so glad we could help resolve things quickly for you.
We hope to serve you again in the future!
Team Freeman Hardy & Willis
Risposta di Freeman Hardy and Willis
Dear Robin,
Thanks so much for your positive feedback! We're so happy to hear you're loving your new purchase.
We can't wait to serve you again in the future!
Team Freeman Hardy & Willis
Fast efficient delivery.
25 febbraio 2025
Risposta di Freeman Hardy and Willis
Dear Eileen,
Thanks for taking the time to leave this 5-star review! We're happy to hear you are happy with your recent order.
Team Freeman Hardy & Willis
Happy shopper
Order was well priced, got regular updates on tracking and came within 3 days. Never ordered from this company before, highly recommend and would deffineatly buy from them again
23 febbraio 2025
Risposta di Freeman Hardy and Willis
Hi there,
Thank you so much for the fantastic feedback! We're thrilled that your first experience with us was such a positive one.
We hope you're loving your new shoes and can't wait to welcome you back again soon!
Team Freeman Hardy & Willis
Risposta di Freeman Hardy and Willis
Dear Heather,
Thank you so much for your review! We hope you're loving your new boots.
Team Freeman Hardy & Willis
WATCH FOR HIGH RETURN COSTS
WATCH FOR HIGH RETURN COSTS - no free returns
Wellies £80 didn't fit even though I had had same size and style before - these were tight !
to send back cost near to £10 to include insurance
where other companies have free returns
Wont get caught again!!
27 gennaio 2025
Risposta di Freeman Hardy and Willis
Dear Thelma,
Thank you for your feedback, and we're sorry to hear that the wellies didn’t fit as expected.
As stated on our website, we do not offer free returns, and we always recommend checking our size guide before purchasing, as fit can sometimes vary slightly. However, if you believe there was a fault with the sizing, we always encourage reaching out to our customer service team before returning. If we determine there is a fault, we can provide a free returns label.
We understand that return costs can be frustrating, and we truly appreciate your feedback.
If there’s anything else we can do to help, please don’t hesitate to contact our customer service team.
Team Freeman Hardy & Willis
Excellent price & speedy delivery!
27 gennaio 2025
Risposta di Freeman Hardy and Willis
Dear Louise,
Thank you for your 5-star review! We truly appreciate your support and are delighted to hear you had a great experience.
We look forward to serving you again in the future!
Team Freeman Hardy & Willis
All round excellent product and service
Brand sandals at an amazing price, ordered on a sunday delivered on Monday. 1st class service - hassle free all round 5* experience. Will shop here again.
26 gennaio 2025
Risposta di Freeman Hardy and Willis
Dear Margaret,
Thank you for your fantastic review! We're thrilled to hear you got a great deal on your sandals and that your order arrived so quickly.
We truly appreciate your support and look forward to serving you again soon!
Team Freeman Hardy & Willis
Excellent Customer Service!
I ordered some trainers but sadly they didn’t fit. I returned them and received excellent customer service from Lydia who responded to me regularly updating me on my return and refund.
She was so personable and I have to say 10/10 for the service I received.
I would definitely order from them again.
Thank you Mary
17 gennaio 2025
Non scritta su invito
Risposta di Freeman Hardy and Willis
Dear Mary,
Thank you for your wonderful 5-star review!
We're sorry the trainers didn’t fit, but we're delighted to hear that Lydia provided excellent customer service and kept you updated throughout the process. We'll be sure to pass on your kind words to her!
We truly appreciate your support and look forward to welcoming you back for another order in the future.
Team Freeman Hardy & Willis
Fantastic customer service
Had an issue with a some school shoes I bought a few months ago from the FHW website. I emailed FHW, explaining the issue and also attached some photos. They responded very promptly and acknowledged it was a manufacturing fault and immediately issued a refund and apologized for any inconvenience caused. It makes a change to deal with such an honest company with excellent customer service levels!
20 gennaio 2025
Non scritta su invito
Risposta di Freeman Hardy and Willis
Dear Jon,
Thank you for your kind words and 5-star review!
We're sorry you experienced an issue with your school shoes, but we're glad our team could resolve it quickly for you.
We truly appreciate your support and are always here to help if you ever need us again.
Team Freeman Hardy & Willis
Fast delivery.
Ordered some Muck Ice Wellington Boots and arrived 2 days after ordering. Excellent service and the boots are brilliant in the ice cold snow. 5* service.
11 gennaio 2025
Non scritta su invito
Risposta di Freeman Hardy and Willis
Dear Tony,
Thank you for your fantastic review!
We're delighted to hear that your order arriving quickly and are keeping you warm in the snow.
We truly appreciate your support and look forward to serving you again in the future. Enjoy your boots!
Team Freeman Hardy & Willis
Easy to use website,product arrived on…
Easy to use website,product arrived on time ,good quality socks .
Many thanks
27 dicembre 2024
Risposta di Freeman Hardy and Willis
Dear Richard,
Thank you for your great review! We're so pleased to hear you found our website easy to use and that your socks arrived on time.
Enjoy your purchase, and we hope to see you again soon!
Team Freeman Hardy & Willis
Website clear and easy to navigate
Website clear and easy to navigate. The boots were delivered very promptly as indicated. Note in regard to sizing, I had to go up to a size 7 for the Hunter Chelsea boot, my longer regular length Hunter wellies are a 6.
27 dicembre 2024
Risposta di Freeman Hardy and Willis
Hi there,
Thank you for your review! We're glad to hear you found our website easy to navigate and that your boots arrived promptly.
We appreciate you sharing your sizing experience with the Hunter Chelsea boots—it’s helpful for other shoppers!
Enjoy your new boots, and we hope to see you again soon.
Team Freeman Hardy & Willis
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