Freeman Hardy and Willis Recensioni 177

Fantastic products with support services to match. Our slight product issue could not have been better resolved. In a world where customer service is at best second rate, this is a company that really does put the customer first.

Easy to order, great price, arrived promptly

Brilliant price on these boots. Super fast delivery. Would definitely recommend 👌

Customer service is awful ! Do not recommend this company ! Seems to be a scam !
Haven’t received my shoes but taken my money , emailed several times with no success , ignore my requests for a refund !

Wrong sizes sent but I had to pay for the return. Won’t be shopping at FHW again.

Still waiting to hear regarding the sandals that are faulty!!!!!

I'd been looking for a specific item, found them at FHW, cheaper than anywhere and arrived within 2 days! Faultless purchase experience, fabulous, thank you. I'll be back!

Great price on my Josef Seibel shoes and very prompt delivery.

Super quick delivery. Competitive price. Straightforward transaction.

Delivered quickly and price was good value!

Easy to order, kept up to date with delivery and arrived sooner than estimated timeframe. Very pleased with service.

The boots were a good price from FHW and the ordering was easy. I was surprised how quick the delivery was! The boots are superb.

I made an order for Dune Shoes which were reduced from £120 to £67 at 11.55. I paid for speedy delivery - THEY WERE DELIVERED BEFORE MIDDAY - less than 12 hours later!!!

Good price on the shoes my wife chose and quick delivery too.

Believe they are scammers making money off of the interest of everyone's orders that are sent out in the wrong size purposely it seems. Do not offer free returns so with wasted delivery and then paying to send them back is a further £5. You pay for no shoes and disgusting customer service. So basically you're paying them to cause yourself upset and stress. It doesnt take over 2 weeks ro return money. Will not use them again and will make sure noone I know uses them either.

I ordered a pair of Crocs in UK size 7 from Freemans because the colour I wanted was out of stock on the official Crocs site. I own many pairs, so I’m very familiar with their sizing. Unfortunately, Freemans sent me a UK size 8 instead.

After several emails, they finally agreed to a return and promised to send the correct size. A week after I received confirmation that they’d got the return, I had to chase them for an update—only to be told they would simply refund me instead.

The customer service was slow and unhelpful, and it seems I’m not the only one to have issues with their Crocs sizing. wish I’d checked the reviews first. I would not recommend ordering from Freemans.

I ordered from this site because they offered the best value for money for the shoes I wanted.
That was with free postage for spending over £50.
The shoes arrived quickly via their standard delivery but were too small so had to be returned.
Only at this point did I read the returns policy - my mistake.
All returns are at the purchasers expense with tracked delivery recommended.
I paid over £5 to return the shoes by Royal Mail 24 hour tracked delivery.
The item appeared to be stuck at a Royal Mail delivery hub for 2 weeks so I had to start their complaints process.
Turned out the shoes had been received by FHW but with no acknowledgement from them of the receipt I wasn’t aware of this until they confirmed the refund would be issued and could take up to 10 days to arrived in my account.
Poor show by Royal Mail and all responsibility for returns lies with the customer. All far too stressful so no thanks I’ll shop somewhere that allows free returns in future!