Female Friendly Finance Recensioni 

483
TrustScore 5 su 5

5,0

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Valutata 5 stelle su 5

My Search Advisor was a Danielle who couldn’t have done anymore for me. At all times she was friendly, professional & understanding. Danielle gave excellent customer service at all times. I had dealin... Leggi di più

Valutata 5 stelle su 5

Ive had the pleasure of working with Simon who did everything possible and more to help me find my dream car!! Even contacting and responding to my messages outside of working hours!!! He found me su... Leggi di più

Valutata 5 stelle su 5

I just recently got my new car and Chris at Female Friendly Finance was such an amazing help! He made the process so stress free from start to finish, I didn’t make it the easiest as I didn’t really... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Recently had experience with this company and had the wonderful pleasure of help and assistance from Chris who was nothing short of amazing. Polite, efficient and professional and did everything in hi... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Azienda di servizi finanziari e prestiti per automobili
  2. Concessionario BMW
  3. Dipartimento di finanza
  4. Broker finanziario
  5. Concessionario Mercedes-Benz
  6. Rivenditore di veicoli a motore

Scritti dall'azienda

We are a broker with a difference. We run a comparison to find you the best deals available. A team of female customer service members who will deal with your application from start to finish for those who prefer to deal with females in a male dominated industry. We focus on customer service as a top priority. Our sales team are some of the best in the country. We work with over 30 plus lenders. We are experts in our sector. With us you are giving yourself the best chance of getting approved and purchasing your new vehicle. We have access to thousands of vehicles via our group stock of dealers and suppliers. This will give you piece of mind that whatever car you desire we have the availability of 99% of vehicles.


Informazioni di contatto

5,0

Eccellente

TrustScore 5 su 5

483 recensioni

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5,0

Tutte le recensioni

(483)

104 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 2 stelle su 5

Unhelpful/Unresolved and most of all not female friendly”

I’m reviewing this company after just under three months of using the car they sourced for me. I always feel it’s important to give a balanced view…
Pro’s are it’s convenient and can be quick using their WhatsApp communication to buy a car, they also do their utmost to source finance for you no matter your credit rating. Even late at night and on weekends.

Cons - Which far outweigh the convenience of a third party company sourcing your car in my experience…
I really wasn’t ever sure of who I was dealing with in terms of human interaction, I’m also now stuck with a car that has multiple issues and the only communication is through Whattsapp. They haven’t called me, or responded formally to my email.
I would warn anyone to be mindful that you’ll need to sign your finance agreement before you pick up your car or even test drive it. For example I didn’t realise my car would have particularly noisy indicators until I picked the car up. When I picked the car up the dealership also found their communications with FFF to be less than professional- one line emails for example and slow replies.
The location could be a good hour or even many hours away from your own location. So if repairs are needed expect the dealership that female friendly finance use to make you go back to them; even though the finance company they used told me female friendly finance would sort it so a local garage closer to me could fix the problems. Female Friendly Finance did not offer to assist or ensure I’m not spending my own cash to get said repairs done. The most that was offered was a courtesy car. That didn’t help me getting to the dealership in the first place though and would have involved me paying the fuel there and back and childcare costs as there was no guarantee of the car being repaired within the time frame of school pick up.
Customer service, originally helpful and happy to search and search for a suitable car. However the minute you raise an issue it’s put back on you as the customer and pointed out that you signed documentation.
They don’t go beyond what is basic in terms of after sales support, they are argumentative and need chasing up for responses.
I’m now left to sort out a faulty car that I bought through this company less than three months ago. All at my own cost as I can’t travel to the dealership that they sourced for me to purchase the car from. It’s interesting that they call themselves “Female Friendly” given they’re happy for a single mother to foot childcare costs, extensive fuel costs just to get a car repaired that they sourced.
Be prepared to be told repeatedly that you signed paperwork and for no accountability to be taken from this company in terms of actual tangible help. I really regret using this company as I’m now left with a faulty car after less than three months of signing the agreement with them, and with another 57 months worths of
payments to make. I would really recommend avoiding them at all costs. No doubt you’ll see a contentious reply to this review, which I would consider a huge red flag in and of itself.

26 febbraio 2025
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Risposta di Female Friendly Finance

Thank you for your review Stephanie. So sorry you feel you have not received the service you expected. Just to clarify when we initially made contact with you as you rightly mentioned, part of our service we provide is to reach out to all of our customers regardless whether out of hours or including weekends and days off. This service is beyond what any other company would offer hence our reputation and hard work from our search advisors inc helping to source our customers a vehicle should they wish which is a totally free service we offer. You mentioned you had no contact with us other than whatsapp however, we conducted a full very detailed recorded handover call before you picked the vehicle up with Hanna and also continuous exchanges via email, text and whatsapp. During the call made to you we went through thorough information concerning data protection, circumstances, the dealership you purchased the vehicle from, detailed information concerning lender, apr and also we made it clear concerning carrying a full inspection on the vehicle before you drove away and dealer paid. Any issues we asked that you let us know which you have and we responded immediately and consistently inc out of hours to get resolved. You also received emails and text messages from us throughout the process with our full contact information on. Your search advisor has also kept you updated at all times and responded straight away liaising BOTH with yourself and the dealership who have been extremely helpful with us and the dealership have been more than happy with our service. As you are aware you purchased the vehicle directly from the dealership and with any dealership within the first 6 months they do have an obligation to repair the vehicle should it be proven the issue was present at point of sale which I believe they are trying to resolve with you. We did speak to the dealership and they are more than happy to fix any issues which I believe they are trying to assist you with and we will again speak to them again concerning the information provided in your review. We have worked with your dealership multiple times and never received a complaint so confident they will help. Unfortunately with us being the finance provider, it is the dealership that you do have to liaise with concerning any issues with the vehicle within the 6 months as it is their responsibility to put this right. We are here to help should you experience any issues with the dealership not assisting however they have offered help including a courtesy vehicle etc to ensure you are not inconvenienced. Unfortunately we are unable to get involved in booking your car into local garages as the vehicle was purchased via the dealership and therefore they are responsible for authorising repairs not us as the warranty is directly through them. It is extremely important should you have any issues with the dealership to call us on 01244 906306 however in the meantime we will speak to the dealership concerning your complaint.

Valutata 5 stelle su 5

I had an amazing experience such a…

I had an amazing experience such a quick reliable company literally got approved in 1 day and owned my new car 2 days later. John was on hand for my many questions and always replied super fast. Highly recommended

5 febbraio 2025
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Risposta di Female Friendly Finance

Thank you for taking the time to leave a review for us. We really do appreciate your feedback and look forward to working with you again in the future when you are ready to change your vehicle. From the Female Friendly team 🥰

Valutata 5 stelle su 5

Great 👌 as I nearly gave up they…

Great 👌 as I nearly gave up they carried on searching for a car for me very happy thankyou

17 febbraio 2025
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Risposta di Female Friendly Finance

Thank you for taking the time to leave a review for us. We really do appreciate your feedback and look forward to working with you again in the future when you are ready to change your vehicle. From the Female Friendly team 🥰

Valutata 5 stelle su 5

Very quick and very affordable

Very quick and very affordable, couldn't have found a finance better than these very professional and lovely staff members

6 febbraio 2025
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Risposta di Female Friendly Finance

Thank you for taking the time to leave a review for us. We really do appreciate your feedback and look forward to working with you again in the future when you are ready to change your vehicle. From the Female Friendly team 🥰

Valutata 5 stelle su 5

I have never bought a car this way…

I have never bought a car this way before, female friendly finance have made the experience so much easier and couldn't of done any more to help me. My thanks to Hannah and John for finding a perfect car for me so quickly.

5 febbraio 2025
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Risposta di Female Friendly Finance

Thank you for taking the time to leave a review for us. We really do appreciate your feedback and look forward to working with you again in the future when you are ready to change your vehicle. From the Female Friendly team 🥰

Valutata 5 stelle su 5

Superstar Rachel

Dealt with a lady called Rachel, she is a real credit to you. Listened to my needs and did an amazing job helping me to source the right car for me. Always available even when I am sure she should have clocked off for the day. Thank you so much Rachel you superstar 🌟

26 gennaio 2025
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Risposta di Female Friendly Finance

Thank you for taking the time to leave a review for us. We really do appreciate your feedback and look forward to working with you again in the future when you are ready to change your vehicle. From the Female Friendly team 🥰

Valutata 5 stelle su 5

From the start of my application to the…

From the start of my application to the end the service and staff have been amazing helped me every step of the way ❤️

24 gennaio 2025
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Risposta di Female Friendly Finance

Thank you for taking the time to leave a review for us. We really do appreciate your feedback and look forward to working with you again in the future when you are ready to change your vehicle. From the Female Friendly team 🥰

Valutata 5 stelle su 5

Amazing from start to finish

I have been dealing with a super lady called Jill.
She has made my dream of owning a 4x4 come true.
Informative, helpful and friendly.
I would definitely recommend her and the company to anyone
searching for their next vehicle.
Thank you so so much.

24 gennaio 2025
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Risposta di Female Friendly Finance

Thank you for taking the time to leave a review for us. We really do appreciate your feedback and look forward to working with you again in the future when you are ready to change your vehicle. From the Female Friendly team 🥰

Valutata 5 stelle su 5

Absolutely outstanding customer service

It's difficult to articulate in a review just how wonderful this company is. They contact you via WhatsApp, find the right finance package for you and keep you updated at all times. They liaised with Arnold Clark and me until everything was in place and my car ready to be picked up. Rachel was who I dealt with and she could not have been nicer. She answered all my quesrions within minutes and had my finance done within the day! I cannot recommend this company enough. There is a reason they have basically 5 stars from everyone. Their customer service is outstanding. If you're wondering whether to use them - you should! You will get help from start to finish and at the end a car you love. Excellent company.

22 gennaio 2025
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Risposta di Female Friendly Finance

Thank you for taking the time to leave a review for us. We really do appreciate your feedback and look forward to working with you again in the future when you are ready to change your vehicle. From the Female Friendly team 🥰

Valutata 5 stelle su 5

Amazing company. 100% recommend

After my head gasket blowing on my car, I was ridiculously stressed at the thought of finding a new car, I contacted Female Friendly Finance on the Friday evening and by lunch time Monday I had chosen my car, and had all the finance in place. They couldn’t have made it any easier if they tried, all done conveniently by WhatsApp so I could deal with everything as and when I could between working. Barry sent me cars and provided me with guidance then Hannah completed everything. Amazing company. 100% recommend

20 gennaio 2025
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Risposta di Female Friendly Finance

Thank you for taking the time to leave a review for us. We really do appreciate your feedback and look forward to working with you again in the future when you are ready to change your vehicle. From the Female Friendly team 🥰

Valutata 5 stelle su 5

Great service from start to finish

Great service from start to finish. Helpful advisors and headache free

19 gennaio 2025
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Risposta di Female Friendly Finance

Thank you for taking the time to leave a review for us. We really do appreciate your feedback and look forward to working with you again in the future when you are ready to change your vehicle. From the Female Friendly team 🥰

Valutata 5 stelle su 5

Very friendly service

Very friendly service, from start to finish, only took two days to sort finance, pick car and then car delivered would recommend them.

15 gennaio 2025
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Risposta di Female Friendly Finance

Thank you for taking the time to leave a review for us. We really do appreciate your feedback and look forward to working with you again in the future when you are ready to change your vehicle. From the Female Friendly team 🥰

Valutata 5 stelle su 5

Speed and accuracy

Speed.

Within 24hrs I received car options, paperwork and approval. I collected my car the next day. What an awesome experience. I would recommend FFF 1000%
Customer service was also top notch.

15 gennaio 2025
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Risposta di Female Friendly Finance

Thank you for taking the time to leave a review for us. We really do appreciate your feedback and look forward to working with you again in the future when you are ready to change your vehicle. From the Female Friendly team 🥰

Valutata 5 stelle su 5

New car in 2 hours!

Amazing experience with them. Deal sorted in 2 hours! All the stress was taken out as they dealt with the Dealer directly. I picked up my new car 5 days later! John was super helpful and the communication on WhatsApp suited me and my follow up call after the deal was done was perfect for me. Cannot recommend this company enough!

7 gennaio 2025
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Risposta di Female Friendly Finance

Thank you for taking the time to leave a review for us. We really do appreciate your feedback and look forward to working with you again in the future when you are ready to change your vehicle. From the Female Friendly team 🥰

Valutata 5 stelle su 5

Still in shock to be honest

Still in shock to be honest! But approved in 2hrs pretty much! Very helpful and efficient service! Beyond happy, thank you John

3 gennaio 2025
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Risposta di Female Friendly Finance

Thank you for taking the time to leave a review for us. We really do appreciate your feedback and look forward to working with you again in the future when you are ready to change your vehicle. From the Female Friendly team 🥰

Valutata 5 stelle su 5

John was so helpful

John was so helpful, explained what would happen at each stage. The whole process so smooth and completed in a few hours. Would definitely recommend to anyone. Thanks again John

3 gennaio 2025
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Risposta di Female Friendly Finance

Thank you for taking the time to leave a review for us. We really do appreciate your feedback and look forward to working with you again in the future when you are ready to change your vehicle. From the Female Friendly team 🥰

Valutata 5 stelle su 5

Barry was amazing and really helpful…

Barry was amazing and really helpful and patient from start to finish. He explained everything and went above and beyond to help me. Would 10000% recommend.

28 dicembre 2024
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Risposta di Female Friendly Finance

Thank you for taking the time to leave a review for us. We really do appreciate your feedback and look forward to working with you again in the future when you are ready to change your vehicle. From the Female Friendly team 🥰

Valutata 5 stelle su 5

My experience was amazing

My experience was amazing! John really helped me and made it super easy for me to get the car I wanted! Was super patient and made the whole process so quick! Loved it and would deffo recommend!!

23 dicembre 2024
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Risposta di Female Friendly Finance

Thank you for taking the time to leave a review for us. We really do appreciate your feedback and look forward to working with you again in the future when you are ready to change your vehicle. From the Female Friendly team 🥰

Valutata 5 stelle su 5

Cannot recommend enough!

This is my second time using Female friendly Finance and i honestly cannot recommend them enough, they are fantastic. They listen to what you need, help you from start to finish and really go above and beyond. It is so refreshing to deal with such nice genuine people.

23 dicembre 2024
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Risposta di Female Friendly Finance

Thank you for taking the time to leave a review for us. We really do appreciate your feedback and look forward to working with you again in the future when you are ready to change your vehicle. From the Female Friendly team 🥰

Valutata 5 stelle su 5

I just wanna say that I highly…

I just wanna say that I highly recommend this company I’ve completed all the relevant information and I was contacted right away. The girls on the team made sure they found me the right car and everything was done within a week. Their customer service was superb making sure that I was informed and never ignored my needs when it came to finding the right car for me.

13 dicembre 2024
Non scritta su invito
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Risposta di Female Friendly Finance

Thank you for taking the time to leave a review for us. We really do appreciate your feedback and look forward to working with you again in the future when you are ready to change your vehicle. From the Female Friendly team 🥰

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