From ordering samples to the finished work, I have no fault to find with this company. Their selection of tiles was so refreshingly different and interesting and I'm so pleased with the Persia Kashan... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Samples arrived superbly wrapped in one piece. Customer service is excellent, with advice of grout colour and coverage. Collection from Doncaster went seamlessly, easy to find and quick collect... Leggi di più
I just want to say a big thank you for the entire journey with this company. Throughout my project, which was stressful in many ways, this company was outstanding. Their customer service was excep... Leggi di più
L'azienda ha risposto
What stands out in this organisation is their level of genuine care and support for your vision. Karmen in their North London branch couldn't have been more helpful! I highly recommend Karmen and Fayr... Leggi di più
L'azienda ha risposto
4,7
Eccellente
1K recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Excellent customer service from start to finish
Samples arrived superbly wrapped in one piece.
Customer service is excellent, with advice of grout colour and coverage.
Collection from Doncaster went seamlessly, easy to find and quick collection. Lovely helpful staff.
Large range of tiles on display allowing you to compare different colours.
Would definitely recommend this company.
Excellent from start to finish.
10 settembre 2026
Non scritta su invito
Outstanding customer service
I just want to say a big thank you for the entire journey with this company.
Throughout my project, which was stressful in many ways, this company was outstanding. Their customer service was exceptional with very quick responses
The collection process at their London store was incredibly easy and I was even able to return the leftover tiles which is especially helpful because it can be difficult to calculate exactly how many tiles you need ahead of project.
If I ever need tiles again I would definitely choose their service and explore choices in depth. I highly recommend this company, especially if you’re local and able to collect and safe on delivery cost.
Outstanding customer service from start to finish. Thank you so much for making this journey a positive experience, Fayrouz!
17 settembre 2026
Non scritta su invito
Risposta di Fayrouz Tile & Stone
Hi Elena,
Thank you for taking the time to leave such a thoughtful review. We’re really pleased our team could make your project that little bit easier.
It’s great to hear that everything from our customer service to collecting and returning your tiles at the London store went smoothly. We’ll be sure to pass your kind feedback on to the team.
We really appreciate your recommendation and would be very happy to help again with any future projects.
Many thanks,
Fayrouz Tile & Stone
Amazing selection for inspiration 😁
Amazing selection of colours, textures and inspiration! Here's a great alternative to the mainstream larger tile stores.
Helpful and friendly staff too!
10 settembre 2026
Non scritta su invito
Risposta di Fayrouz Tile & Stone
Hi Caroline,
Thank you for your lovely review. It’s great to hear you enjoyed exploring our tile collections and found plenty of inspiration.
We’re also pleased our team could help, and really appreciate your feedback.
Many thanks,
Fayrouz Tile & Stone
Very happy customer
From ordering samples to the finished work, I have no fault to find with this company. Their selection of tiles was so refreshingly different and interesting and I'm so pleased with the Persia Kashan mini tiles now along the splashback wall of my kitchen. They are so effective without being loud and overpowering, and bring everything together. I would definitely use Fayroux again if I ever need to . Big thanks
14 settembre 2026
Non scritta su invito
Risposta di Fayrouz Tile & Stone
Hi Christine,
Thank you for taking the time to leave such a lovely review. It’s great to hear you enjoyed choosing from our collection and that the tiles have worked so well in your kitchen.
We’re really pleased you’re happy with the finished splashback and appreciate you choosing Fayrouz Tile & Stone for your project.
Many thanks,
Fayrouz Tile & Stone
Good quality, good price
The tiles are very good quality at a good price. The ordering, dispatch and delivery was smooth and efficient
Would not hesitate to order from this business again
20 agosto 2026
Non scritta su invito
Risposta di Fayrouz Tile & Stone
Hi Mark,
Thank you for your fantastic 5-star review. We're delighted to hear you're pleased with the quality and value of your tiles, and that everything from ordering through to delivery went smoothly.
It's great to know you'd choose us again, and we really appreciate your support.
Many thanks,
Fayrouz Tile & Stone
Excellent services
Excellent services. Tiles arrived in a couple of days and exceeded my expectations
3 settembre 2026
Non scritta su invito
Risposta di Fayrouz Tile & Stone
Hi,
Thank you for your fantastic review. We're delighted to hear your tiles arrived so quickly and, even better, exceeded your expectations! We really appreciate you taking the time to share your experience with us.
Many thanks,
Fayrouz Tile & Stone
Glad I ordered from Fayrouz
The tiles I ordered came quickly and were very carefully packaged. They look good and am now awaiting workmen to install these splashback tiles.
25 agosto 2026
Non scritta su invito
Risposta di Fayrouz Tile & Stone
Hi,
Thank you for your lovely review. We're delighted to hear your tiles arrived quickly and were carefully packaged. It's great to know you're happy with how they look so far, and we hope you love them even more once your new splashback is complete!
Many thanks,
Fayrouz Tile & Stone
Perfectomondo
Perfectomondo! Tiles that eclipse the web site image. C'est magnifique. Lightening does strike twice. Samo for delivery timings, communications, and for diligent packaging. The absolute cat's whiskers....
25 agosto 2026
Non scritta su invito
Risposta di Fayrouz Tile & Stone
Hi Spencer,
Thank you for your review! We're delighted to hear the tiles look even better in person than they did online.
Many thanks,
Fayrouz Tile & Stone
Tiles and customer service excellent
Tiles excellent and customer service brilliant. I had to change the delivery dates twice and they were very patient and helpful- would definitely use again and recommend
24 agosto 2026
Non scritta su invito
Risposta di Fayrouz Tile & Stone
Hi Linda,
Thank you for your fantasti review. We're so pleased to hear you're happy with your tiles and the service you received from our team. We're always happy to help where we can.
We really appreciate your recommendation and would be delighted to welcome you back for a future project.
Many thanks,
Fayrouz Tile & Stone
Gorgeous, quality tiles.
Gorgeous, quality tiles, as always (our 4th order). Delivered on time, as described and by a very lovely, considerate individual, thank you, we’ll be back!
14 agosto 2026
Non scritta su invito
Risposta di Fayrouz Tile & Stone
Hi Nicky,
Thank you for your wonderful review and for choosing us for a fourth time. We're delighted to hear you're pleased with the quality of your tiles and that everything arrived on time. It's also lovely to hear such positive feedback about the delivery driver.
We really appreciate your continued support.
Many thanks,
Fayrouz Tile & Stone
Genuine Care & Support For Your Vision
What stands out in this organisation is their level of genuine care and support for your vision. Karmen in their North London branch couldn't have been more helpful! I highly recommend Karmen and Fayrouz Tile & Stone.
18 agosto 2026
Non scritta su invito
Risposta di Fayrouz Tile & Stone
Hi,
Thank you for your wonderful review. We're delighted to hear you felt so well supported throughout your experience with us. It's lovely to hear your kind feedback, and we'll be sure to pass your comments.
We really appreciate your recommendation and thank you for choosing Fayrouz Tile & Stone.
Many thanks,
Fayrouz Tile & Stone
They fast tracked & saved the day!
I stupidly waited too long to order a tile edge during my bathroom Reno. So I called up & asked if there was any way I could rush the order. The woman on the phone immediately spoke to someone and made sure it was on the next shipment out! I got it literally within 24hrs of it being sent. Appreciate it so much! I will deff be using these guys to get my kitchen tiles.
14 agosto 2026
Non scritta su invito
Risposta di Fayrouz Tile & Stone
Hi Sam,
Thank you for your review. We're so pleased our team was able to fast-track your order and get the tile edging to you in time to keep your bathroom renovation moving. It's great to hear everything worked out, and we really appreciate you choosing Fayrouz Tile & Stone.
We look forward to helping you find the perfect tiles when it's time for the kitchen!
Many thanks,
Fayrouz Tile & Stone
Lovely tiles
Lovely tiles, great customer service, thank you! I can Definitely recommend
17 agosto 2026
Non scritta su invito
Risposta di Fayrouz Tile & Stone
Hi Karen,
Thank you for your lovely review. We're so pleased you're happy with your tiles and the service you received from our team. We really appreciate your recommendation and thank you for choosing Fayrouz Tile & Stone.
Many thanks,
Fayrouz Tile & Stone
Risposta di Fayrouz Tile & Stone
Hi Meg,
Thank you for your lovely review. We're delighted to hear you're pleased with the quality of your tiles and that your order arrived ahead of schedule. We really appreciate your feedback and thank you for choosing Artisan Tile Company.
Many thanks,
Fayrouz Tile & Stone
Very quick and easy to order tiles…
Very quick and easy to order tiles online, and delivery was quick. Tiles were packaged really neatly and no breakages. The tiles are beautiful and exactly what we're after for our little hallway. Thank you
3 agosto 2026
Non scritta su invito
Risposta di Fayrouz Tile & Stone
Hi Michelle,
Thank you for your review. We're so pleased to hear you found the ordering process straightforward and that your tiles arrived quickly, carefully packaged and in perfect condition. It's wonderful to know they're exactly what you were looking for for your hallway. We hope they look fantastic once installed!
Many thanks,
Fayrouz Tile & Stone
Dissappointed in handling of tiles in shipment
Sadly , 40 tiles in the shipment arrived smashed and broken, they were wrapped in a huge amount of bubble wrap but the tiles right at the bottom of the cardboard box were damaged. I don’t know who the carrier company were but I paid £30 so disappointed.The tiles themselves are good quality. Wish I could give a higher star rating but when paying high price for shipping you expect them to all arrive in good condition.
5 agosto 2026
Non scritta su invito
Risposta di Fayrouz Tile & Stone
Hi Deborah,
We’re very sorry that some of your tiles arrived damaged. We completely understand how disappointing this is, particularly when you’ve been looking forward to receiving your order.
We can see that you reported the damages through our online form, and our team emailed you on 8th August asking for photographs of the broken tiles. This is part of our standard damages procedure and allows us to arrange replacements for you.
At the moment, we haven’t received the requested photographs, so unfortunately we haven’t yet been able to arrange the replacements. As soon as we receive them, we’ll get this resolved and send replacement tiles out as quickly as possible.
If you have already sent the photographs, it may be that the email hasn’t reached us, so please resend them or give our team a call and we’ll be happy to help get this sorted.
Many thanks,
Fayrouz Tile & Stone
Love the tiles really they were great,
Love the tiles really they were great,
Would have preferred a better or additional delivery option for next day delivery
1 agosto 2026
Non scritta su invito
Risposta di Fayrouz Tile & Stone
Thank you for your review. We’re really pleased to hear you loved the tiles!
We completely understand that a next-day delivery option would be convenient. However, due to the weight and fragile nature of tiles, the majority of our orders are sent on pallets rather than through a standard parcel network. Each order needs to be carefully picked, palletised and wrapped before being booked with a specialist courier, so unfortunately next-day delivery isn’t something we’re currently able to offer.
We do offer a Priority Delivery option of 2 working days for customers who need their tiles a little sooner, and our team will always do their best to get orders on their way as quickly and safely as possible.
Thank you again for your feedback, and we hope you love the finished space!
Many thanks,
Fayrouz Tile & Stone
Quality and hassle free
Great tiles, great packaging and swift delivery. Totally hassle free.
27 luglio 2026
Non scritta su invito
Risposta di Fayrouz Tile & Stone
Hi Shekha,
Thank you for your wonderful review. We're delighted to hear you were pleased with your tiles, the careful packaging, and the speedy delivery. It's great to know the whole experience was smooth and hassle free. We really appreciate your feedback and thank you for choosing Fayrouz Tile & Stone.
Many thanks,
Fayrouz Tile & Stone
Excellent customer service and products
Customer service was excellent when I called with a couple of queries. It is a relief to be able to speak to a real and very helpful person. Everything arrived in good time and the company made a special effort with deliveries to accommodate our schedule.
The tiles are beautiful. This was the second time we have ordered the same products as our bathroom had to be rebuilt following a building issue.
20 luglio 2026
Non scritta su invito
Risposta di Fayrouz Tile & Stone
Hi,
Thank you for your wonderful 5-star review. We're delighted to hear that our team was able to help with your queries and accommodate your delivery schedule. It's great to know everything arrived on time and that you're so pleased with your tiles.
We're especially grateful that you chose us again following the unexpected need to rebuild your bathroom. Thank you for your continued trust in Fayrouz Tile & Stone, and we hope you enjoy the finished result.
Many thanks,
Fayrouz Tile & Stone
Everyone was very helpful.
Everyone was very helpful.
The tiles aren’t in situ yet but builder has placed them on our top step to set them out with the steps and they look fabulous.
Tiles came very well packed with no breakages!!!
All wonderful. Thank you.
28 luglio 2026
Non scritta su invito
Risposta di Fayrouz Tile & Stone
Hi Patricia,
Thank you for your lovely review. We're so pleased to hear you found our team helpful and that your tiles arrived safely with no breakages. It's wonderful to know you've already had a chance to see them in place on your steps and that you're happy with how they're looking. We hope the installation goes smoothly, and thank you again for choosing Fayrouz Tile & Stone.
Many thanks,
Fayrouz Tile & Stone
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.