From ordering samples to the finished work, I have no fault to find with this company. Their selection of tiles was so refreshingly different and interesting and I'm so pleased with the Persia Kashan... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Samples arrived superbly wrapped in one piece. Customer service is excellent, with advice of grout colour and coverage. Collection from Doncaster went seamlessly, easy to find and quick collect... Leggi di più
I just want to say a big thank you for the entire journey with this company. Throughout my project, which was stressful in many ways, this company was outstanding. Their customer service was excep... Leggi di più
L'azienda ha risposto
What stands out in this organisation is their level of genuine care and support for your vision. Karmen in their North London branch couldn't have been more helpful! I highly recommend Karmen and Fayr... Leggi di più
L'azienda ha risposto
4,7
Eccellente
1K recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Victorian Tiles
From ordering our tiles on your website, to the very swift delivery, I could not be more impressed.
Thank you
6 aprile 2026
Non scritta su invito
Risposta di Fayrouz Tile & Stone
Hi Claire,
Thank you for your review — we’re so pleased to hear you had a smooth experience from ordering through to delivery.
It’s great to know everything arrived quickly and met your expectations. We appreciate you taking the time to share your feedback.
Many thanks,
Fayrouz Tile & Stone
Lovely tiles and fast delivery.
9 aprile 2026
Non scritta su invito
Risposta di Fayrouz Tile & Stone
Hi Philippa,
Thank you for your review — we’re so pleased to hear you’re happy with the tiles and that your delivery arrived quickly.
We appreciate you taking the time to share your feedback.
Many thanks,
Fayrouz Tile & Stone
Had to order some more tiles
Had to order some more tiles, bought direct, great quick service, only thing i would say is i wanted to collect but opening hours are late so had to get delivered and it was half again the price of the tiles!
9 aprile 2026
Non scritta su invito
Risposta di Fayrouz Tile & Stone
Hi,
Thank you for your review — we’re really pleased to hear you were happy with the service.
We understand your frustration around collection times and delivery costs. As tiles are heavy and fragile, delivery is handled via specialist couriers and the charges reflect those rates, which we pass on directly. We’ll also take your feedback on collection hours on board.
We appreciate you taking the time to share your experience.
Many thanks,
Fayrouz Tile & Stone
Amazing service
Amazing service - very helpful with a speedy delivery service. Quality and packing was perfect - highly recommend
23 aprile 2026
Non scritta su invito
Risposta di Fayrouz Tile & Stone
Hi Lucy,
Thank you for your review — we’re really pleased to hear you had such a positive experience.
It’s great to know the service, delivery and packaging all met expectations, and that you’re happy with the quality of the tiles.
We appreciate your recommendation and thank you for taking the time to share your feedback.
Many thanks,
Fayrouz Tile & Stone
Sample service great
Sample service great
Contacted office as tile was out of stock ,sales contacted me with when they expected more
Arranged for my order to be collected ,service was excellent
23 aprile 2026
Non scritta su invito
Risposta di Fayrouz Tile & Stone
Hi Beverley,
Thank you for your review — we’re so pleased to hear you had a positive experience with the team.
It’s great to know you were kept informed on stock availability and that everything was arranged smoothly for collection. We’ll be sure to pass your feedback on.
We appreciate you taking the time to share your experience.
Many thanks,
Fayrouz Tile & Stone
Beautiful tiles
Quick delivery and helpful to buy tiles separately x Great service thanks
17 aprile 2026
Non scritta su invito
Risposta di Fayrouz Tile & Stone
Hi Bonita,
Thank you for your review — we’re so pleased to hear you’re happy with the tiles.
It’s great to know the quick delivery and flexibility of ordering smaller quantities worked well for you. We’re glad the service met your expectations too.
We appreciate you taking the time to share your feedback.
Many thanks,
Fayrouz Tile & Stone
Great tiles
Great tiles! They look awesome and have great slip resistance so ideal for outside.
11 aprile 2026
Non scritta su invito
Risposta di Fayrouz Tile & Stone
Hi Mr Evans,
Thank you for your review — we’re really pleased to hear you’re happy with the tiles.
It’s great to know the slip resistance and outdoor suitability have worked well for your project, and that they’ve created the look you were after.
We appreciate you taking the time to share your feedback.
Many thanks,
Fayrouz Tile & Stone
Risposta di Fayrouz Tile & Stone
Hi,
Thank you for your review — we’re really pleased to hear you’re happy with the tiles and the service you received.
We appreciate you taking the time to share your feedback and hope you enjoy your tiles.
Many thanks,
Fayrouz Tile & Stone
Easy to navigate website
Easy to navigate website and huge range of tiles in terms of style and price
3 aprile 2026
Non scritta su invito
Risposta di Fayrouz Tile & Stone
Hi Debra,
Thank you for your review — we’re really pleased to hear you found the website easy to navigate.
It’s great to know the range of styles and options stood out to you as well. We aim to offer a carefully curated selection to suit different projects and preferences.
We appreciate you taking the time to share your feedback.
Many thanks,
Fayrouz Tile & Stone
Really happy with our tile purchase
Really happy with our tile purchase. Speedy delivery and well packed. All arrived fine. Would definitely buy from Fayrouz Tile and Stone again. Many thanks Phil
3 aprile 2026
Non scritta su invito
Risposta di Fayrouz Tile & Stone
Hi Phil,
Great to hear everything arrived safely and that you’re happy with the tiles. Glad the delivery and packaging did the job properly.
We appreciate you coming back to us again and hope the finished space looks exactly how you had in mind. We will hopefully see you for your next project!
Many thanks,
Fayrouz Tile & Stone
Tiles delivered promptly
Tiles delivered promptly - a day early, even - and all as ordered. Happy to use again in the future.
30 marzo 2026
Non scritta su invito
Risposta di Fayrouz Tile & Stone
Hi Louise,
Good to hear everything arrived as expected and even ahead of schedule. Glad it all went smoothly from order to delivery.
We’d be happy to help again when your next project comes around.
Many thanks,
Fayrouz Tile & Stone
Lovely tiles
Lovely tiles, a discount and responsive customer service which ensured the right vehicle was sent.
31 marzo 2026
Non scritta su invito
Risposta di Fayrouz Tile & Stone
Hi Tim,
Thank you for your review. We’re pleased to hear you were happy with the tiles and that the team were able to assist in arranging the appropriate delivery. It’s great to know everything went smoothly.
Many thanks,
Fayrouz Tile & Stone
We love our tiles
We love our tiles! Great service, great quality, would definitely shop again.
3 aprile 2026
Non scritta su invito
Risposta di Fayrouz Tile & Stone
Hi,
Thank you for your review. We’re pleased to hear you love the tiles and were happy with both the service and quality.
We really appreciate your support and would be delighted to help again in the future.
Many thanks,
Fayrouz Tile & Stone
Excellent service
Excellent service very friendly and helpful. Speedy delivery and tiles as described.
3 aprile 2026
Non scritta su invito
Risposta di Fayrouz Tile & Stone
Hi James,
Thank you for your review. We’re pleased to hear you found the team friendly and helpful, and that your tiles arrived quickly and as described.
Many thanks,
Fayrouz Tile & Stone
Excellent service
From the young lady taking my order over the phone to the helpful delivery driver, they were both amazing.
My tiles have arrived safe and well, all checked no damages. Thank you very much excited to see my finished kitchen.
1 aprile 2026
Non scritta su invito
Risposta di Fayrouz Tile & Stone
Hi Freda,
Thank you for your review. We’re pleased to hear the team were helpful from placing your order through to delivery, and that everything arrived safely with no damage.
We hope your kitchen comes together beautifully — it’s always an exciting stage.
Many thanks,
Artisan Tile Company
Product arrived on the date specified
Product arrived on the date specified
31 marzo 2026
Non scritta su invito
Risposta di Fayrouz Tile & Stone
Hi Carl,
Thank you for your review. We’re pleased to hear your order arrived on the date specified.
Many thanks,
Fayrouz Tile & Stone
great service and lovely quality tiles
20 marzo 2026
Non scritta su invito
Risposta di Fayrouz Tile & Stone
Hi,
Thank you for your review. We’re pleased to hear you were happy with the service and the quality of the tiles.
Many thanks,
Fayrouz Tile & Stone
Excellent
Excellent service and absolutely stunning tiles. We are delighted. Delivery was quick and great communication.
21 marzo 2026
Non scritta su invito
Risposta di Fayrouz Tile & Stone
Hi Nikki,
Thank you for your review. We’re so pleased to hear you’re happy with the tiles and that everything from delivery to communication went smoothly.
We really appreciate your feedback.
Many thanks,
Fayrouz Tile & Stone
Absolutely beautiful tiles for my new…
Absolutely beautiful tiles for my new cloakroom. Bathroom fitter was very impressed with them.
1 marzo 2026
Non scritta su invito
Risposta di Fayrouz Tile & Stone
Hi Heather,
Thank you for your review. We’re so pleased to hear the tiles look beautiful in your new cloakroom, and it’s great to know your bathroom fitter was impressed with them as well.
Many thanks,
Fayrouz Tile & Stone
Zellige oyster square Moroccan style tile
Received sample quickly and went on to order the tiles for my bathroom. Really lovely tiles and quick delivery. Great company would definitely use them again!
6 marzo 2026
Non scritta su invito
Risposta di Fayrouz Tile & Stone
Hi Christina,
Thank you for your review. We’re pleased to hear the sample helped you make your decision and that the tiles arrived quickly for your bathroom project. It’s great to know you’re happy with them and that the process went smoothly.
We really appreciate your support and would be happy to help again in the future.
Many thanks,
Fayrouz Tile & Stone
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.