They're the only shop in Whiteley that offer customer service. They say hello, they ask if you need help then...get this as it'll blow your mind- they find your size, go upstairs to see if they're def... Leggi di più
L'azienda ha risposto
Sede
Cambia sedeUnit E5 Whiteley Village Shopping Centre, PO15 7PD Whiteley, Hampshire, GB
•Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
I collected an online order at your Whiteley store where I found the staff were efficient, helpful & friendly There was a good selection of stock in-store, I bought a nice top, (lovely soft cotton)... Leggi di più
L'azienda ha risposto
Excellent Clothes shame about online ordering when requiring a delivery to a local store. Twice on 2 orders weeks apart I've had an issue with delivery to my local store. One order took three weeks a... Leggi di più
L'azienda ha risposto
Easy website to negotiate. Click and collect to choice of shops and refunds available in store. Couldn't get online in store to retrieve my order details but the friendly and efficient assistant just... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di abbigliamento
- Negozio di accessori di moda
- Negozio di abbigliamento uomo
- Negozio di abbigliamento donna
Scritti dall'azienda
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informazioni di contatto
Unit E5 Whiteley Village Shopping Centre, PO15 7PD, Whiteley, Hampshire, Regno Unito
- 01489 557170
4,7
Eccellente
179 recensioni
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Beautiful clothing!
No fuss ordering and I was kept informed about delivery. Always happy with my good quality purchases.
23 ottobre 2023
Risposta di FatFace - WHITELEY
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
Emily
An online order
I ordered 2 items to collect from the store. I was informed when they were ready for collection & it was easy to pick them up.
17 ottobre 2023
Risposta di FatFace - WHITELEY
Hello, Thank you for leaving us this 5* review about your shopping experience, it's great reading such positive comments about the quality and service you received. Take care – KS
easy to order online
easy to order online. Order all packed up and ready for me. Very friendly staff.
16 ottobre 2023
Risposta di FatFace - WHITELEY
Hello, thank you for your 5* review regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – LB
Shop had a good atmosphere and looked…
Shop had a good atmosphere and looked good the staff were friendly cheery and very helpful and they had everything I wanted
30 settembre 2023
Risposta di FatFace - WHITELEY
Thank you for your 5* review regarding your recent visit to our Whiteley store. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Great company to deal with.
Easy website and ordering system to use. Emails to keep me posted on my orders progress.
Excellent click and collect system, very friendly and focused staff. Great product. I am thrilled with my purchase. Thank you!
29 settembre 2023
Risposta di FatFace - WHITELEY
Hello Ann
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Your staff are always helpful and polite
24 agosto 2023
Risposta di FatFace - WHITELEY
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! SK
Great way of ordering Didn’t have my size in store so ordered…
Didn’t have my size in store so ordered online at home. Within a week email to say it was in. Waited 5mins from walking up to check-out and out of store.
31 agosto 2023
Risposta di FatFace - WHITELEY
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Risposta di FatFace - WHITELEY
Hello Sam
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Satisfied customer
Ordered on line which was very straightforward and collected at store In Whitely. Assistant there was very helpful and obliging. First class service.
31 agosto 2023
Risposta di FatFace - WHITELEY
Hi Patricia, it's so lovely to hear that the staff in our Whitely store provided such a great service. I'll make sure your feedback makes its way back to them. We hope you love your new shorts! Take care, CD
Happy Customer!!
I ordered several items and the service I've received has been very good. The quality of the clothes is excellent and would recommend.
29 agosto 2023
Risposta di FatFace - WHITELEY
Hi Marie
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Good product and very helpful staff
24 agosto 2023
Risposta di FatFace - WHITELEY
Good afternoon, Peter
Thank you for leaving us this review about your instore shopping experience. We look forward to you shopping with us again soon at our Whiteley store.
Take care, JB
Good quality men’s polo shirt
Lovely mens polo shirt good quality cotton husband very pleased with it
We have ordered another colour
14 agosto 2023
Risposta di FatFace - WHITELEY
Good Afternoon
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Have never been disappointed with all…
Have never been disappointed with all that I’ve brought.
15 luglio 2023
Risposta di FatFace - WHITELEY
Good afternoon, Wendy
Thank you for your feedback regarding your recent online order.
It's great reading such positive comments about the items you ordered. We hope you love your new items and continue to enjoy shopping with us.
Take care, JB
Great product and sizing just right …
Great product and sizing just right for me.
Consistently good service for buying returns.
Friendly staff at local branch.
6 giugno 2023
Risposta di FatFace - WHITELEY
Thank you for your review. We deeply appreciate your feedback and we are thrilled to hear of your positive shopping experience with us. We will pass your comments over to our amazing team in store! We look forward to welcoming you back soon! - RS
Larger sizes on-line…
Was so pleased to find that larger sizes were available on-line. Saw a dress in store and order was easy to place on-line. Dress was a perfect fit and am really pleased with it. This has encouraged me to look out for other items in store even if they only stock smaller sizes.
31 maggio 2023
Risposta di FatFace - WHITELEY
Good afternoon, Jackie
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Whiteley store.
Take care, JB
Good online service and customer…
Good online service and customer service at store also good.
8 maggio 2023
Risposta di FatFace - WHITELEY
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CD
I ordered a jumper & rugby shirt both…
I ordered a jumper & rugby shirt both size xxl only the jumper fitted perfectly but rugby shirt was way too big ….& I was unable to order a smaller one
9 maggio 2023
Risposta di FatFace - WHITELEY
Hello Allison
Thank you for taking the time to leave your review.
I am sorry to hear that you found our sizing inconsistent. I will be sure to pass your feedback on to all relevant departments for their consideration and attention.
Thank you, LE
Easy to order online but had to guess…
Easy to order online but had to guess on short length and glad I did as picture shown, the length were slightly longer which was a good thing.
Store near me and pick up was quick.
9 maggio 2023
Risposta di FatFace - WHITELEY
Hi Darin
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Item lost by store & tried to refund wrong amount
Ordered an item for store collection. Arrived at store 4 days after getting confirmation the item had arrived. The sales assistant found the item on the computer & marked it as complete but when they went to get the order they couldn't find it. They spent about 10 minutes searching while I waited with my 1 year old. Couldn't find it. My son was then starting to get a little fidgety which was adding to the frustration & what should have been a 2 minute trip into store took about 15/20 minutes. Manager spoke to me & said if she could take my contact details so she could call me when the item was found. I asked for a refund as how did I prove I didn't collect it seeing as they marked it off the computer already. So manager proceeded with a refund but value was £5 less. When I said no I paid £25 not £20 she said no it would be that price because of the additional 20% sale on. I said no I did pay £25 & proceeded to show her the emails as proof. I'd bought the item before the additional 20% sale had started. Finally got my refund. The only silver lining is that I then reordered the item, which was fortunately still in stock, at the discounted price if £20 but I ordered for home delivery because I did not trust sending it to store again! Left a bit of a sour taste after the experience because I do like Fatface clothing but just feel frustrated. So glad the item hadn't sold out!!
30 aprile 2023
Risposta di FatFace - WHITELEY
Good Morning Nikki
Thank you for your review.
I am so sorry to hear of your recent experience with your Click and Collect order. I have flagged this with the appropriate department to look into further internally so the appropriate action can be taken to ensure this does not happen again.
I hope you have a lovely day.
EP
Didn’t know order was in
After being emailed my order was in its way to my chosen store, I waited and waited, 6 days later I happened to be near the store so called in as no email saying order was there, lucky I did as was there waiting, sales assistant surprised I didn’t get an email informing me. Not sure how that happened
29 aprile 2023
Risposta di FatFace - WHITELEY
Good Morning Tina
Thank you for your review.
I am so sorry to hear that you did not receive a email regarding your parcel. I have flagged this with the appropriate department to look into further internally to ensure that this does not happen again.
EP
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