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FatFace - WHITELEY Recensioni 179

TrustScore 4.5 su 5

4,7

Unit E5 Whiteley Village Shopping Centre, PO15 7PD Whiteley, Hampshire, GB


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Scopri cosa dicono le persone

Valutata 5 stelle su 5

They're the only shop in Whiteley that offer customer service. They say hello, they ask if you need help then...get this as it'll blow your mind- they find your size, go upstairs to see if they're def... Leggi di più

L'azienda ha risposto

Valutata 4 stelle su 5

I collected an online order at your Whiteley store where I found the staff were efficient, helpful & friendly There was a good selection of stock in-store, I bought a nice top, (lovely soft cotton)... Leggi di più

L'azienda ha risposto

Valutata 3 stelle su 5

Excellent Clothes shame about online ordering when requiring a delivery to a local store. Twice on 2 orders weeks apart I've had an issue with delivery to my local store. One order took three weeks a... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Easy website to negotiate. Click and collect to choice of shops and refunds available in store. Couldn't get online in store to retrieve my order details but the friendly and efficient assistant just... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di abbigliamento
  2. Negozio di accessori di moda
  3. Negozio di abbigliamento uomo
  4. Negozio di abbigliamento donna

Scritti dall'azienda

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Informazioni di contatto

  • Unit E5 Whiteley Village Shopping Centre, PO15 7PD, Whiteley, Hampshire, Regno Unito

  • 01489 557170

4,7

Eccellente

TrustScore 4.5 su 5

179 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Come questa azienda usa Trustpilot

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Great clothing and excellent returns policy

Great coat purchased . Bought another couple of items didn't suit me so returned them. No issues, money back straight away

31 dicembre 2023
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Risposta di FatFace - WHITELEY

Good Afternoon,

Thank you for taking the time to leave us a review!

I am so happy to hear you are loving your new Fat Face coat! We bet you look absolutely amazing in it. We really appreciate your
positive feedback regarding the service you have received!

We look forward to welcoming you back soon!

Kind Regards, JW

Valutata 3 stelle su 5

Refund

The staff were fine just that when I got my refund it tickled me that I didn’t get my postage refunded so I won’t be shopping or ordering online again.

4 gennaio 2024
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Risposta di FatFace - WHITELEY

Good Morning Michael,

Thank you for taking the time to leave us a review!

I am sorry to hear you did not receive your full refund when making a return. I have emailed you directly in regards to this matter to be able to discuss this further with you.

Again, I apologise for any inconvenience this has caused.

Kind Regards, JW

Valutata 5 stelle su 5

Great

This is the second time top of the same design my husband has he loves it .
I love your designs for me as well.
Will be visiting again soon.

29 dicembre 2023
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Risposta di FatFace - WHITELEY

Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Valutata 5 stelle su 5
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Risposta di FatFace - WHITELEY

Hello Christina
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Valutata 5 stelle su 5

Great customer servuce

Friendly and helpful staff. Nothing was too much trouble.

16 dicembre 2023
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Risposta di FatFace - WHITELEY

Hello Kate
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Valutata 5 stelle su 5

Happy customer!

From ordering to receiving purchases was easy and within the time frame that company said, also up to date tracking thank you!

1 dicembre 2023
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Risposta di FatFace - WHITELEY

Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP

Valutata 5 stelle su 5

Online order delivered to a local…

Online order delivered to a local branch , easy and straight forward .. pleasant staff experience always with a smile .

4 dicembre 2023
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Risposta di FatFace - WHITELEY

Hello

Thank you for your 4* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care,

EP

Valutata 5 stelle su 5

Great jumper

28 novembre 2023
Logo di FatFace - WHITELEY

Risposta di FatFace - WHITELEY

Hello

Thank you for your 4* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care,

EP

Valutata 5 stelle su 5
Logo di FatFace - WHITELEY

Risposta di FatFace - WHITELEY

Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP

Valutata 4 stelle su 5

I ordered

I ordered, I paid , I got confirmation email , I got email when in store , I collected

28 novembre 2023
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Risposta di FatFace - WHITELEY

Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP

Valutata 5 stelle su 5

Very quick delivery and very easy…

Very quick delivery and very easy collection

27 novembre 2023
Logo di FatFace - WHITELEY

Risposta di FatFace - WHITELEY

Hello

Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care,
EP

Valutata 4 stelle su 5
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Risposta di FatFace - WHITELEY

Hi Helen, thanks for taking the time to review! We're so glad to hear that our Click and Collect service was so quick and easy for you. I hope you love your new purchase. We'd love to know how we can earn 5 stars in the future! Take care, CD

Valutata 5 stelle su 5

Always lovely products & super quick &…

Always lovely products & super quick & efficient with good communication regarding delivery to local Fat Face shop for collection

9 novembre 2023
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Risposta di FatFace - WHITELEY

Hi Ana
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Valutata 5 stelle su 5

Easy to order

Easy to order, arrived quickly, kept notified and staff helpful on collection.

9 novembre 2023
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Risposta di FatFace - WHITELEY

Good afternoon,

Thank you for taking the time to leave us your review.

I am pleased that you found our click and collect system to be efficient and that it kept you well informed. We will be sure to pass on your lovely review to our Whiteley store.

Take care, MM

Valutata 5 stelle su 5

Beautiful dress and great value for…

Beautiful dress and great value for money.

26 ottobre 2023
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Risposta di FatFace - WHITELEY

Hello

Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care,
EP

Valutata 5 stelle su 5

Love the dress

Love the dress, fits perfectly. Process was seamless.

30 ottobre 2023
Logo di FatFace - WHITELEY

Risposta di FatFace - WHITELEY

Hello

Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care,
EP

Valutata 5 stelle su 5

Great service

Lovely chap at the till. Lots of smiles and looked like he cared about his job. I always get great service from Fat Face in Whiteley. Thank you to ALL rhe staff.

25 ottobre 2023
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Risposta di FatFace - WHITELEY

Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS

Valutata 5 stelle su 5

Good quality goods

Good quality goods. Delivered to store on good time. Efficient friendly staff when collecting parcel.

19 ottobre 2023
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Risposta di FatFace - WHITELEY

Hello, Thank you for leaving us this review. I am so glad to read that you are happy with the quality of the items you purchased. We hope you continue to enjoy shopping with us. Take care – KS

Valutata 5 stelle su 5

Easy ordering process

Easy ordering process, good quality products, if a little pricey. Nice to be able to collect from store

19 ottobre 2023
Logo di FatFace - WHITELEY

Risposta di FatFace - WHITELEY

Hello

Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care,
Emily

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