I collected an online order at your Whiteley store where I found the staff were efficient, helpful & friendly There was a good selection of stock in-store, I bought a nice top, (lovely soft cotton)... Leggi di più
L'azienda ha risposto
Sede
Cambia sedeUnit E5 Whiteley Village Shopping Centre, PO15 7PD Whiteley, Hampshire, GB
•Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Excellent Clothes shame about online ordering when requiring a delivery to a local store. Twice on 2 orders weeks apart I've had an issue with delivery to my local store. One order took three weeks a... Leggi di più
L'azienda ha risposto
I made the mistake of ordering two of the same item on line! When I collected in store I explained what I had done and they immediately sorted the return and refund within minutes. The shirts I bought... Leggi di più
L'azienda ha risposto
A good selection of clothes for different adventures. The company has always had good quality & styles that lasts. Easy website to use. Shame some local stores had to close, like Southsea. Nice size... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di abbigliamento
- Negozio di accessori di moda
- Negozio di abbigliamento uomo
- Negozio di abbigliamento donna
Scritti dall'azienda
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informazioni di contatto
Unit E5 Whiteley Village Shopping Centre, PO15 7PD, Whiteley, Hampshire, Regno Unito
- 01489 557170
4,8
Eccellente
186 recensioni
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Fatface is a favourite of mine.I…
Fatface is a favourite of mine.I receive emails regularly with first look at sale items etc.Ordering is quick online and updates are good.Staff in Fatface shops are very friendly too.
8 febbraio 2024
Risposta di FatFace - WHITELEY
Good Morning Susan,
Thank you for taking the time to leave us a review!
I am happy to hear you enjoy using our online service and that you are loving the quality of our clothing! We really appreciate your positive feedback in regards to our overall service, we love to hear this from our customers!
We look forward to welcoming you back!
Kind Regards, JW
Discounts only online…
The ability to try on my coat at the local retail store, then buy online to take advantage of a 10% discount was very good. That the store could not or would not match the online discount, not so much. I would have preferred to buy in store to support my local shops. Having said that, the coat was well made, great quality and comfortable and arrived quickly.
22 gennaio 2024
Risposta di FatFace - WHITELEY
Hello Timothy
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
A good selection of clothes for…
A good selection of clothes for different adventures. The company has always had good quality & styles that lasts. Easy website to use. Shame some local stores had to close, like Southsea. Nice size store, plenty of clothes for women, but definitely not for men. Needs to improve for us men.
21 gennaio 2024
Risposta di FatFace - WHITELEY
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Initial order was too long (tall)…
Initial order was too long (tall) second order medium regular was sized wrong too long fir a 6ft 3 inch man
25 gennaio 2024
Risposta di FatFace - WHITELEY
Good morning,
Thank you for taking the time to leave us your review.
I am so sorry that you encountered an issue with sizing on your order. Please be assured that these comments will be passed on to the relevant teams for review.
All the best, MM
Risposta di FatFace - WHITELEY
Hello,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear your feedback on your experience shopping with us.
We look forward to welcoming you back soon.
Take care. -GM
Great clothing and excellent returns policy
Great coat purchased . Bought another couple of items didn't suit me so returned them. No issues, money back straight away
31 dicembre 2023
Risposta di FatFace - WHITELEY
Good Afternoon,
Thank you for taking the time to leave us a review!
I am so happy to hear you are loving your new Fat Face coat! We bet you look absolutely amazing in it. We really appreciate your
positive feedback regarding the service you have received!
We look forward to welcoming you back soon!
Kind Regards, JW
Refund
The staff were fine just that when I got my refund it tickled me that I didn’t get my postage refunded so I won’t be shopping or ordering online again.
4 gennaio 2024
Risposta di FatFace - WHITELEY
Good Morning Michael,
Thank you for taking the time to leave us a review!
I am sorry to hear you did not receive your full refund when making a return. I have emailed you directly in regards to this matter to be able to discuss this further with you.
Again, I apologise for any inconvenience this has caused.
Kind Regards, JW
Great
This is the second time top of the same design my husband has he loves it .
I love your designs for me as well.
Will be visiting again soon.
29 dicembre 2023
Risposta di FatFace - WHITELEY
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great service and quick delivery!
13 dicembre 2023
Risposta di FatFace - WHITELEY
Hello Christina
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Risposta di FatFace - WHITELEY
Hello Kate
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Happy customer!
From ordering to receiving purchases was easy and within the time frame that company said, also up to date tracking thank you!
1 dicembre 2023
Risposta di FatFace - WHITELEY
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Online order delivered to a local…
Online order delivered to a local branch , easy and straight forward .. pleasant staff experience always with a smile .
4 dicembre 2023
Risposta di FatFace - WHITELEY
Hello
Thank you for your 4* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Great jumper
28 novembre 2023
Risposta di FatFace - WHITELEY
Hello
Thank you for your 4* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Friendly and helpful staff.
2 dicembre 2023
Risposta di FatFace - WHITELEY
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
I ordered
I ordered, I paid , I got confirmation email , I got email when in store , I collected
28 novembre 2023
Risposta di FatFace - WHITELEY
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Risposta di FatFace - WHITELEY
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Click and collect very efficient.
12 novembre 2023
Risposta di FatFace - WHITELEY
Hi Helen, thanks for taking the time to review! We're so glad to hear that our Click and Collect service was so quick and easy for you. I hope you love your new purchase. We'd love to know how we can earn 5 stars in the future! Take care, CD
Always lovely products & super quick &…
Always lovely products & super quick & efficient with good communication regarding delivery to local Fat Face shop for collection
9 novembre 2023
Risposta di FatFace - WHITELEY
Hi Ana
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Easy to order
Easy to order, arrived quickly, kept notified and staff helpful on collection.
9 novembre 2023
Risposta di FatFace - WHITELEY
Good afternoon,
Thank you for taking the time to leave us your review.
I am pleased that you found our click and collect system to be efficient and that it kept you well informed. We will be sure to pass on your lovely review to our Whiteley store.
Take care, MM
Clothing looks nice and warm
3 novembre 2023
Risposta di FatFace - WHITELEY
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
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