They're the only shop in Whiteley that offer customer service. They say hello, they ask if you need help then...get this as it'll blow your mind- they find your size, go upstairs to see if they're def... Leggi di più
L'azienda ha risposto
Sede
Cambia sedeUnit E5 Whiteley Village Shopping Centre, PO15 7PD Whiteley, Hampshire, GB
•Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
I collected an online order at your Whiteley store where I found the staff were efficient, helpful & friendly There was a good selection of stock in-store, I bought a nice top, (lovely soft cotton)... Leggi di più
L'azienda ha risposto
Excellent Clothes shame about online ordering when requiring a delivery to a local store. Twice on 2 orders weeks apart I've had an issue with delivery to my local store. One order took three weeks a... Leggi di più
L'azienda ha risposto
Easy website to negotiate. Click and collect to choice of shops and refunds available in store. Couldn't get online in store to retrieve my order details but the friendly and efficient assistant just... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di abbigliamento
- Negozio di accessori di moda
- Negozio di abbigliamento uomo
- Negozio di abbigliamento donna
Scritti dall'azienda
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informazioni di contatto
Unit E5 Whiteley Village Shopping Centre, PO15 7PD, Whiteley, Hampshire, Regno Unito
- 01489 557170
4,7
Eccellente
179 recensioni
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Shirt did not fit so I returned it to…
Shirt did not fit so I returned it to store where I spent five times the original amount on other items. Sneaky🤪.
29 aprile 2023
Risposta di FatFace - WHITELEY
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
I'm a size 20 and live the fact i can…
I'm a size 20 and live the fact i can get a well made item with desent material. I'm very happy to pay a bit more for good quality. Always manage to get what I want in the sales too. I use home delivery and store delivery. I pick up from the whiteley store, Fareham where the staff are very friendly and always ask if you would like help everytime I go in.
25 aprile 2023
Risposta di FatFace - WHITELEY
Hi Debbie,
Thank you for this lovely review!
We are so passionate about providing great quality clothes for people of all shapes and sizes. So it is amazing to hear that you are loving our products and that you have had such positive experience.
Thank you for being a loyal customer of ours!
All the best,
JH
Poor service
Over charged took a week to be refunded. Item I ordered was not available when I went to the store but as soon I left I had an email telling me to come and pick it up
16 aprile 2023
Risposta di FatFace - WHITELEY
Thankyou for your review, we are very sorry to read you were overcharged but hope this has now been sorted for you. If there is anything else we can support with please get in touch by emailing us at customerservices@fatface.com or calling us on 0330124000 - Take care, BP
The dress was great
The dress was great . Collection easy and quick. Goods arrived quickly.
16 aprile 2023
Risposta di FatFace - WHITELEY
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Shop staff really friendly and helpful
Shop staff really friendly and helpful. Purchased two shirts. Great quality and fit as usual from Fat Face.
16 aprile 2023
Risposta di FatFace - WHITELEY
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Good quality jeans with free click and…
Good quality jeans with free click and collect that was very fast. Friendly staff in store. Lots of info on the jeans online really helped me choose the correct type.
12 aprile 2023
Risposta di FatFace - WHITELEY
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Just excellent service on delivery I…
Just excellent service on delivery I returned one item to the shop in Whiteley where they were helpful and polite
5 aprile 2023
Risposta di FatFace - WHITELEY
Thank you for your 5* review. I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase. Have a great day! CD
Risposta di FatFace - WHITELEY
Good morning,
Thank you for taking the time to post your review. I am glad that you found our click and collect service to be straight forward. I hope you continue to have a pleasant experience when shopping with us.
Take care, MM
Easy ordering
Easy ordering. Delivered promptly & easy to return unwanted items via store.
17 marzo 2023
Risposta di FatFace - WHITELEY
Hi Stephen
Thank you for leaving such a lovely review regarding your order, I will be sure to pass the comments on.
Best Wishes DW
Extremely helpful staff
Extremely helpful staff, Deb, ordered on line for us as not in stock. Delivered next day. Great service.
1 dicembre 2022
Risposta di FatFace - WHITELEY
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Take care, EP
James was so helpful
James was so helpful the headband that I wanted had a very slight fault with the stitching, he looked up online and was able to order another one which is being delivered free of charge to my home address.
Thank you James xx
8 novembre 2022
Non scritta su invito
Risposta di FatFace - WHITELEY
Good Afternoon Betty
Thank you for your review.
I am so pleased to hear of your recent experience in our Whiteley store. Please be assured that I will pass this onto the crew member involved for you.
Have a lovely evening.
EP
Nice charming shop
Great shop, quality clothing !
A regular brand in my wardrobe
Loving it
Staff are always so welcoming and nothing is too much trouble If they haven’t got it they will try to get it for you
28 ottobre 2022
Risposta di FatFace - WHITELEY
Good afternoon, Ana
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received.
We look forward to you shopping with us again soon at our Whiteley store.
Take care, JB
The perfect raincoat
I wanted a waterproof, windproof, warm and breathable coat and the brilliant branch manager, Thom, helped me find the perfect item, although he had to order it online as they don't stock petite sizes. It has since been tested in a thunderstorm with heavy rain and hail stones. I stayed perfectly dry. I'm so pleased with the Janelle raincoat / parka. I ordered it in granite, which I love.
15 ottobre 2022
Risposta di FatFace - WHITELEY
Hi Barb, Thank you for your 5* review. I am so glad to hear that you are happy with the service you have received in our Whiteley store. We hope you enjoy your new purchase. CD
Lovely cardigan
Lovely cardigan - exactly right for me and quick delivery. Fatface clothes are always reliable and good quality.
17 ottobre 2022
Risposta di FatFace - WHITELEY
Hi Janet, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Quality product and great service
Great delivery and transaction. Easy return service as one item too big. Ordered a lovely jumper, great quality and generous fit. Very happy.
3 ottobre 2022
Risposta di FatFace - WHITELEY
Good Morning Laura
Thank you for your review.
I am so pleased to hear of your recent experience with us.
I hope you have a lovely day!
EP
Risposta di FatFace - WHITELEY
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a good weekend!
EP
Excellent coffee
15 agosto 2022
Risposta di FatFace - WHITELEY
Hi there, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
We are regular shoppers at FatFace
We are regular shoppers at FatFace, always great quality products with a fantastic choice and price !
12 luglio 2022
Risposta di FatFace - WHITELEY
Hi Debra, thank you for your 5* review. I am really pleased to hear that you have had a positive online shopping experience. We look forward to welcoming you back soon! Take care, LE
Great product but the courier service…
Great product but the courier service you use has a lot to be desired. Only a week after delivery to wrong address the same company and driver left a parcel outside my flat door without ringing the doorbell.
9 luglio 2022
Risposta di FatFace - WHITELEY
Good Afternoon Michael,
Thank you for your review. I am happy to hear you found the product great. Your feedback regarding delivery will be passed onto the relevant team. Take care -KC
Lovely service
I was very impressed and pleased with the helpful and friendly advice and service I was given on the occasions I visited the store
8 luglio 2022
Risposta di FatFace - WHITELEY
Good Morning Julie
Thank you for your review.
I am so pleased to hear of your recent experience in our Whiteley store. Please be assured that this will be passed onto the crew members involved for you.
EP
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.