They're the only shop in Whiteley that offer customer service. They say hello, they ask if you need help then...get this as it'll blow your mind- they find your size, go upstairs to see if they're def... Leggi di più
L'azienda ha risposto
Sede
Cambia sedeUnit E5 Whiteley Village Shopping Centre, PO15 7PD Whiteley, Hampshire, GB
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Scopri cosa dicono le persone
I collected an online order at your Whiteley store where I found the staff were efficient, helpful & friendly There was a good selection of stock in-store, I bought a nice top, (lovely soft cotton)... Leggi di più
L'azienda ha risposto
Excellent Clothes shame about online ordering when requiring a delivery to a local store. Twice on 2 orders weeks apart I've had an issue with delivery to my local store. One order took three weeks a... Leggi di più
L'azienda ha risposto
Easy website to negotiate. Click and collect to choice of shops and refunds available in store. Couldn't get online in store to retrieve my order details but the friendly and efficient assistant just... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di abbigliamento
- Negozio di accessori di moda
- Negozio di abbigliamento uomo
- Negozio di abbigliamento donna
Scritti dall'azienda
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informazioni di contatto
Unit E5 Whiteley Village Shopping Centre, PO15 7PD, Whiteley, Hampshire, Regno Unito
- 01489 557170
4,7
Eccellente
179 recensioni
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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Ordered online click collect
Ordered online click collect. Went to store. Too big so store changed item for smaller size. Love the quality chinos.
1 luglio 2024
Risposta di FatFace - WHITELEY
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
The delivery into store service is very…
The delivery into store service is very poor.
Ordered on line and it took 6 days to reach the store.
Admittedly some of the days were over the weekend but I believe such an iconic brand should fulfil deliveries faster
30 maggio 2024
Risposta di FatFace - WHITELEY
Good morning,
Thank you for taking the time to leave your review.
I can confirm that we do state on our website that click and collect orders may take 5-7 days to be delivered to store and so I can confirm that this order was delivered within our specified time frame.
Take care, MM
Love buy clothes but best buy chino…
Love buy clothes but best buy chino shorts from fat face shop.. I have got 3 pairs of chino shorts and hope it will black chino one day
16 maggio 2024
Risposta di FatFace - WHITELEY
Hello, Thank you for leaving us a 5* review. We are so pleased that you have enjoyed shopping with us online. Take care – CD
Item arrived quickly.
15 maggio 2024
Risposta di FatFace - WHITELEY
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Wren waterproof coat
I had ordered 2 sizes for the wren waterproof coat. I wasn’t sure which would be the best fit. Tried them on and picked the sized one I wanted. Staff were very helpful and refunded the other one with no problems. They were extremely friendly and helpful. Very pleased with my sale purchase.
8 maggio 2024
Risposta di FatFace - WHITELEY
Hi Karen,
Thank you for your 5* review. I am am pleased to hear that our Whitely store were able to help you and you are happy with our service. Many thanks-AB.
Good shopping experience at Whiteley
I collected an online order at your
Whiteley store where I found the staff were efficient, helpful & friendly There was a good selection of stock in-store, I bought a nice top, (lovely soft cotton) & also bagged some great sale items. including kids clothes. I prefer to invest in quality, that look & feel good on My experience is that Fatface garments also washwell too.
6 maggio 2024
Risposta di FatFace - WHITELEY
Hi there,
Thank you for taking the time to leave your review.
We are delighted to hear you have enjoyed using our Click and Collect service, and had a great experience instore. We hope you love your order, and look forward to welcoming you back soon.
Take care. -GM
Goods and returns
Online purchases are ready and quibble-free.
Items are good quality and will buy in future.
Thanks
9 aprile 2024
Risposta di FatFace - WHITELEY
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our service. We hope you love your order, and look forward to welcoming you back soon.
Take care. -GM
Fast delivery
Fast delivery. Unfortunately I had to return one item and that was straight forward
23 aprile 2024
Risposta di FatFace - WHITELEY
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you find the orders are delivered quickly and that returns are straight forward. I hope you continue to enjoy your shopping experience with us.
All the best, MM
Fat face products are always of good…
Fat face products are always of good quality and unique from other brands.The online service is easy to use and quick to arrive.
23 aprile 2024
Risposta di FatFace - WHITELEY
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to read your positive comments regarding quality, and service!
Take care. -GM
Well made cotton twill shirt.
Well made cotton twill shirt.
Changed from M to L to enable comfortable wearing of tee shirt underneath. Shop very helpful.
24 aprile 2024
Risposta di FatFace - WHITELEY
Hi Peter,
Thank you for taking the time to leave a review. We love to hear you have had such a positive experience with us! We look forward to welcoming you back soon. Take care, LC.
Risposta di FatFace - WHITELEY
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Friendly Staff Member
Atmosphere in the shop was friendly, helpful staff and easily made shopping for an old man like me! Thank you to the helpful Jack for assisting me with trying to find the right sizes, now I know my European size!, very easy going and happy to help!
23 marzo 2024
Non scritta su invito
Risposta di FatFace - WHITELEY
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores. We hope you love your purchases, and look forward to welcoming you back soon.
Take care. -GM
Click and collect .Order not suitable
Click and collect .Order not suitable , tried to return it to store however they couldn’t. No return label. Staff in store very unhelpful and rude
24 marzo 2024
Risposta di FatFace - WHITELEY
Good afternoon, Liz.
Thank you for taking the time to leave us your review, although I am sorry to read of your disappointment with our customer service at one of our stores.
I've taken a further look into this for you and unfortunately, I cannot see that you have contacted us at customer services regarding this, therefore I have emailed you to try and help resolve this matter.
In the meantime, please accept my apologies for any disappointment that we have caused you and thank you for your patience. JB
Lovely helpful staff
Lovely helpful staff. Aisling was very kind and helpful.
2 aprile 2024
Non scritta su invito
Risposta di FatFace - WHITELEY
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores. We hope you love your purchases, and look forward to welcoming you back soon.
Take care. -GM
Nothing went wrong
22 marzo 2024
Risposta di FatFace - WHITELEY
Hi there,
Thank you for taking the time to leave your review.
We are pleased to hear that everything went well with your order.
Take care. - GM
Fatface is a favourite of mine.I…
Fatface is a favourite of mine.I receive emails regularly with first look at sale items etc.Ordering is quick online and updates are good.Staff in Fatface shops are very friendly too.
8 febbraio 2024
Risposta di FatFace - WHITELEY
Good Morning Susan,
Thank you for taking the time to leave us a review!
I am happy to hear you enjoy using our online service and that you are loving the quality of our clothing! We really appreciate your positive feedback in regards to our overall service, we love to hear this from our customers!
We look forward to welcoming you back!
Kind Regards, JW
Discounts only online…
The ability to try on my coat at the local retail store, then buy online to take advantage of a 10% discount was very good. That the store could not or would not match the online discount, not so much. I would have preferred to buy in store to support my local shops. Having said that, the coat was well made, great quality and comfortable and arrived quickly.
22 gennaio 2024
Risposta di FatFace - WHITELEY
Hello Timothy
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
A good selection of clothes for…
A good selection of clothes for different adventures. The company has always had good quality & styles that lasts. Easy website to use. Shame some local stores had to close, like Southsea. Nice size store, plenty of clothes for women, but definitely not for men. Needs to improve for us men.
21 gennaio 2024
Risposta di FatFace - WHITELEY
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Initial order was too long (tall)…
Initial order was too long (tall) second order medium regular was sized wrong too long fir a 6ft 3 inch man
25 gennaio 2024
Risposta di FatFace - WHITELEY
Good morning,
Thank you for taking the time to leave us your review.
I am so sorry that you encountered an issue with sizing on your order. Please be assured that these comments will be passed on to the relevant teams for review.
All the best, MM
Risposta di FatFace - WHITELEY
Hello,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear your feedback on your experience shopping with us.
We look forward to welcoming you back soon.
Take care. -GM
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