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FatFace - SKIPTON Recensioni 148

TrustScore 4.5 su 5

4,7

Unit 1 Craven Court Shopping Centre, 55 High Street, BD23 1DS Skipton, North Yorkshire, GB


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Scopri cosa dicono le persone

Valutata 5 stelle su 5

The jumper I bought was slightly too small so the sales assistant ordered me the next size, which fitted perfectly. She ordered it from the shop, which was where I collected it making it very convenie... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Quick and informed thru out. Good packaging and prompt service. And as usual not disappointed in the standard and quality of clothes. You get what you pay for in my opinion as l am a person whom can n... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Excellent friendly service in store. Allowing quick easy exchange of an item ordered online. Explained everything and made sure to carry the discount from my original order over to the replacement. Ch... Leggi di più

L'azienda ha risposto

Valutata 2 stelle su 5

I'm still waiting for my delivery to arrive in store 😕 It's 2 weeks now since ordering, so I'm a bit fed up. This is the second time deliveries have been delayed, so I won't be using online ordering... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di abbigliamento
  2. Negozio di accessori di moda
  3. Negozio di abbigliamento uomo
  4. Negozio di abbigliamento donna

Scritti dall'azienda

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Informazioni di contatto

  • Unit 1 Craven Court Shopping Centre, 55 High Street, BD23 1DS, Skipton, North Yorkshire, Regno Unito

  • 01756 798862

4,7

Eccellente

TrustScore 4.5 su 5

148 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Top service all round.

Excellent staff in Skipton store

28 agosto 2023
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Risposta di FatFace - SKIPTON

Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Valutata 4 stelle su 5

Lovely clothes

Lovely clothes, beautiful colours and fabrics.

18 agosto 2023
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Risposta di FatFace - SKIPTON

Good Afternoon Gillian,

Thank you for leaving us this positive review. I am so glad to read that you are happy with the quality of the items you purchased. We hope you love your new items, we cannot wait to welcome you back!

Have a great day! - JW

Valutata 3 stelle su 5

Airlie Breton

The sweatshirt was good quality but the sizing was small and a little short. I have had other fat face Airlie sweatshirts and the size was fine.

19 agosto 2023
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Risposta di FatFace - SKIPTON

Hi there! We are sorry to hear this. If you need any further assistance with this, please contact us at customerservices@fatface.com - RS

Valutata 5 stelle su 5

Pleasant, friendly and professional staff

Lovely store. Good, professional service.

9 agosto 2023
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Risposta di FatFace - SKIPTON

Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS

Valutata 5 stelle su 5

Quality goods excellent service

Quality goods excellent delivery

30 luglio 2023
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Risposta di FatFace - SKIPTON

Hi Gillian
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Valutata 5 stelle su 5

Easy to use

Easy to use. Quick and efficient.
Friendly and knowledgeable staff.

28 luglio 2023
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Risposta di FatFace - SKIPTON

Good Afternoon William,

Thank you so much for your 5* review, this is exactly what we love to hear from our lovely customers! Have a wonderful day - JW

Valutata 5 stelle su 5

Lovely helpful staff

30 luglio 2023
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Risposta di FatFace - SKIPTON

Good Afternoon Gail,

Thank you for your positive feedback! It is so nice to hear such nice things about our staff! I hope you have a great day! - JW

Valutata 5 stelle su 5

Goods true to photos and came in a few…

Goods true to photos and came in a few days.
staff always lovely in the shop

26 luglio 2023
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Risposta di FatFace - SKIPTON

Thank you for leaving us this review about your shopping experience, it's great reading such positive comments about the quality and service you received. Take care – CD

Valutata 5 stelle su 5

Such a lovely shop to visit.…

What always make my experience so great, staff and being able to see the clothes and feel the material. The staff are always so helpful, quick to help if I want to order a top that is unavailable in the shop, they will check and order the item I am enquiring about. Really love the store at skipton, have said this before so I don't mind repeating it. Wonderful place to visit.

14 luglio 2023
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Risposta di FatFace - SKIPTON

Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CD

Valutata 5 stelle su 5

Friendly and efficient service

I'd bought a shirt in FatFace while down south and only realised my husband had a very similar one already when back home. The sales assistant in Skipton happily exchanged it with minimum fuss and was very friendly and efficient. We felt like we'd received excellent service.

22 giugno 2023
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Risposta di FatFace - SKIPTON

Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS

Valutata 5 stelle su 5

Super sleuth in Skipton store

The assistant at Skipton FatFace went above and beyond to help me to purchase the Jocelyn paisley dress. Especially patient and helpful as I rang first thing on a busy Saturday morning.
Out of stock on-line in all departments and franchises, my local Grand Central store located one dress in my size at the Craven Court Shopping Centre, Skipton. The assistant was so helpful with info about stock and found the 'returned' dress in her store.
When she learned I was in Birmingham and planning to travel to Yorkshire (!), she was determined to help me.
She : -located 3 dresses in my size in central store
-explained why website showed 'out-of-stock'
-told me how to ask in my local store for staff to order, and dress could be home-delivered
-was friendly, super-experienced, and so keen to help me track down 'my'dress
-said she would 'hold' the dress in her store for me just in case the ones showing had sold

Yes, it's only a dress but I wanted it for a special occasion and was so cross with myself for not ordering it as soon as I saw it on-line. And thought I'd missed my chance.
Happy ending! I ordered via my local store and got one of the 3 dresses showing. Arrived 2 days later to my home.
All thanks to this Skipton star!

10 giugno 2023
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Risposta di FatFace - SKIPTON

Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Valutata 5 stelle su 5

Order arrived quickly

Order arrived quickly. Great products, and anytime I've popped into my local shop very friendly and helpful.

30 aprile 2023
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Risposta di FatFace - SKIPTON

Hi Debbie
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Valutata 5 stelle su 5

The staff were absolutely brilliant. Especially Gemma, Lauren and Maddie

The staff were absolutely brilliant. I have to mention Gemma, Lauren and Maddie in particular.
Nothing was too much in regards to my questions about items I wanted to purchase.
Also because I'm not from the area they were really helpful in suggesting places to visit.
I had a really good shopping experience and left with a smile

24 marzo 2023
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Risposta di FatFace - SKIPTON

Thank you for your amazing review. Will definitely make sure that this is passed onto our wonderful team in store! -RS

Valutata 5 stelle su 5

Going above & beyond…

Had some issues ordering on-line and asked the store to assist - Gemma could not have been more helpful. Awesome service! Order was received a few days later! A very happy customer! As Canadian residents we delighted to hear that you’ll be opening up that side of the pond!

5 marzo 2023
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Risposta di FatFace - SKIPTON

Hi Adrian, thank you so much for your lovely feedback. I will be sure to pass this on!

I'm so pleased to hear you're excited about our Canada stores - we are unbelievably excited too!!

Take care, LE

Valutata 5 stelle su 5

The Skipton store is fantastic

The Skipton store is fantastic. I always get great service from here and nothing is too much trouble. Gemma always finds me just what I need

20 febbraio 2023
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Risposta di FatFace - SKIPTON

Thank you so much for this review. We are pleased to hear that you are happy with your shopping experience with us. We will share your comments with our wonderful team in store -SK

Valutata 5 stelle su 5

Fatface stores and clothes are…

Fatface stores and clothes are fantastic. Myself and my wife have shopped at fatface for a few years now good quality clothes and accessories.
Question...Is the skipton branch closing down ?? hope not

9 gennaio 2023
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Risposta di FatFace - SKIPTON

Hello,
Thank you for your review. I am so glad to read the positive feedback regarding your experience in-store. Thank you for being a loyal customer of ours!
Take care, KS

Valutata 5 stelle su 5

Very pleasant and knowledgeable staff

Very pleasant and knowledgeable staff, have good advice and support

10 dicembre 2022
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Risposta di FatFace - SKIPTON

Good afternoon, Maxine

Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Skipton store.

Take care, JB

Valutata 5 stelle su 5

Outstanding customer service

Outstanding customer service, as ever, from the in store team in Skipton, North Yorkshire, especially Gemma. They always go above and beyond to help. This is one of the reasons I love Fat Face!

10 dicembre 2022
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Risposta di FatFace - SKIPTON

Good Afternoon,
Thank you for your feedback regarding your trip to the Skipton store. It is so wonderful to read such lovely feedback!
All the best - KS

Valutata 5 stelle su 5

Successful shopping trip

Friendly,helpful,pleasant staff going the extra mile, would return again.

6 dicembre 2022
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Risposta di FatFace - SKIPTON

Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Take care, EP

Valutata 5 stelle su 5

Placed order at Skipton store amazing…

Placed order at Skipton store amazing service from assistant she couldn't have been more helpful!

20 novembre 2022
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Risposta di FatFace - SKIPTON

Good afternoon, Alison

Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Skipton store.

Stay safe. JB

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