Men’s cargo shorts. I now have two pairs of cargo shorts, blue and green, both washed once and the colour has washed out unevenly. Yes sending to the charity shop. I would not recommend these men’s s... Leggi di più
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Scopri cosa dicono le persone
Went into Fat Face in Northallerton, very helpful lady assisted in decision making etc. Not right size so decided to go away and think about purchase rather than order in shop. Ordered on line to col... Leggi di più
L'azienda ha risposto
Visited Northallerton store today and bought an Ivory Jumper. Extremely pleased with the quality of this product and with the very helpful member of staff who advised me on the correct fit and size t... Leggi di più
L'azienda ha risposto
Good selection of stock, always have all sizes available to try on. Staff very friendly and helpful,nothing too much trouble. Store always clean and tidy, well presented.
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di abbigliamento
- Negozio di accessori di moda
- Negozio di abbigliamento uomo
- Negozio di abbigliamento donna
Scritti dall'azienda
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informazioni di contatto
102/103 High Street, DL7 8PP, Northallerton, North Yorkshire, Regno Unito
- 01609 773970
4,7
Eccellente
119 recensioni
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Very helpful and pleasant member of…
Very helpful and pleasant member of staff in store.
I ordered the same sized (12, reg) jeggings I already had, but in a different colour. However they were 1-2 inches longer (although I have kept them)
8 febbraio 2024
Risposta di FatFace - NORTHALLERTON
Hello Helen
Thank you for taking the time to leave your review.
I am sorry to hear that there is a slight length discrepancy in your jeggings.
If you would like to return these, providing they are in their original condition and unworn, you can do so.
Take care, LE
Lovely dress delivered promptly
Ordered a dress in the sale online. Arrived quickly and as promised, well packaged. Absolutely lovely, quality dress, perfect for a trip I am taking and great value.
24 gennaio 2024
Risposta di FatFace - NORTHALLERTON
Hi Amanda,
Thank you for taking the time to leave a review. We love to hear you have had such a positive experience with us! We look forward to welcoming you back soon. Take care, LC.
Excellent company selling good quality…
Excellent company selling good quality clothing their sales are usually 50% which is a bargain very easy to return online orders straight to the store where the staff are extremely polite and efficient
4 gennaio 2024
Risposta di FatFace - NORTHALLERTON
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Great service
4 gennaio 2024
Risposta di FatFace - NORTHALLERTON
Hello David
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon.
Take care, RL
Very happy with my lovely cardiganan
Very happy with my lovely cardigan. Well made & very flattering.
2 gennaio 2024
Risposta di FatFace - NORTHALLERTON
Hi Kate, Thank you for your 5* review. I am so glad to read that you are happy with your new FatFace items. We hope you enjoy wearing them! Take care, CD
Brilliant clothing.
Brilliant website. Very clear and helpful.
Clothes are amazing quality so price reflects that. Everyone that receives a fat face present is very happy. Jumpers and sweatshirts bought this time for all men as presents. Amazing items so well made and always a bit different to elsewhere.
Staff in every shop I’ve been in are always lovely. Never ever had a grumpy member of staff.
NORTHALLERTON in particular always lovely even when phoning them.
Please don’t close Northallerton.
30 novembre 2023
Risposta di FatFace - NORTHALLERTON
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you encounter such a pleasant experience when visiting our Northallerton store. I will be sure to pass your comments on to the team.
All the best, MM
The delivery to store was good
The delivery to store was good. Your estimate of my size at a 10 was a size out, I needed an 8 which fortunately I could try on in store. The colour was not the grey which I expected, part of the check it was cream which I would not have ordered. The quality of the material was not what I expected.
Fortunately the staff instore were very helpful and did everything they could to help. I could return I store as I had payed via PayPal so had to queue at the Post Office. Not something to do at Christmas! Will think twice before doing this again.
4 dicembre 2023
Risposta di FatFace - NORTHALLERTON
Good afternoon,
Thank you for taking the time to leave us your review.
I do apologise that you were unable to return your order to store. We do state online, that any orders paid via PayPal are to be returned to us via the post but please be assured that I will pass on your comments for consideration.
Take care, MM
Always reliable
Have shopped at Fat Face for years. In this case had to order on line - quick and easy to arrange pick up from store and kept advised at each stage. Product is good quality and competitively priced. Helpful staff at store.
29 novembre 2023
Risposta di FatFace - NORTHALLERTON
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Risposta di FatFace - NORTHALLERTON
Hello Gordon
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Good service and friendly staff.
31 ottobre 2023
Risposta di FatFace - NORTHALLERTON
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Dissatisfied
The boots were fine they just didn’t fit , it was the return experience that was a nightmare.I bought the boots online so I returned to my local store to return , I had paid part gift card and part cash the man behind the counter made it sound like that was a problem but proceeded to put some money back on a gift card , he then handed me it I said I paid the majority in cash so thought I would get cash and gift card back he said oh well you will probs spend the card any way which wasn’t the point but I didn’t want to cause a scene very disappointing
9 ottobre 2023
Risposta di FatFace - NORTHALLERTON
Hi Sam, Thank you for your feedback. I am so sorry to hear that you have been disappointed with your store experience. Our invoices will only show one payment method and therefore I believe this is what has caused this confusion. I have spoken to the store manager today and they will be providing additional guidance to this crew member, regarding split payment returns. Thank you again for reaching out to our team. Take care - KS
The older lady in charge was very…
The older lady in charge was very sarcastic
Told me if I’d just come into store to buy instead of buying g online it would have meant I would t have had for them to process a refund
Quite hard to do when your actalkt abroad 🤔🤔
2 ottobre 2023
Risposta di FatFace - NORTHALLERTON
Good morning, Alison
Thank you for your review, I am sorry to hear of your disappointing experience within our Northallerton store. I will be sure to pass your comments and feedback on to the relevant department for this to be reviewed.
Thank you, LE
Excellent Service
Service today was excellent the lady Katie serving me was so helpful and very knowledgeable.
25 settembre 2023
Non scritta su invito
Risposta di FatFace - NORTHALLERTON
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
I couldn’t find what I’d previously…
I couldn’t find what I’d previously seen in store, customer service was really helpful, showing alternatives then helping to order on line. Delivery is free from an in store purchase, which I didn’t know, first class.
12 settembre 2023
Risposta di FatFace - NORTHALLERTON
Good afternoon, Jennifer
Thank you for your feedback regarding your recent order.
It's great reading such positive comments about the items you ordered and service you received. We hope you love your new items and continue to enjoy shopping with us.
Take care, JB
Returned item to Northallerton store
Returned item to Northallerton store. Really simple process & really helpful & pleasant staff. Thank you
10 settembre 2023
Risposta di FatFace - NORTHALLERTON
Hello, thank you for taking the time to leave a review.
I'm so pleased to hear that you found our returns process to be hassle-free.
We hope to welcome you back to shop with us again soon!
All the best, LB
Great ordering from experience!
Ordered some wellies in the sale for my daughter to collect from the Northallerton store. The ordering process was straightforward & the collection experience & service from the store was perfect. Thank you!
17 agosto 2023
Risposta di FatFace - NORTHALLERTON
Hello, thank you for your 5* review regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – LB
Lovely unusual shape beach towel bought…
Lovely unusual shape beach towel bought as a gift. Ordered on line and collected locally. Great chance to meet your staff and look at garments in the flesh
15 agosto 2023
Risposta di FatFace - NORTHALLERTON
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Risposta di FatFace - NORTHALLERTON
Hello, Thank you for leaving us a 5* review. We are so pleased to read you are happy with the quality of your items and that you have enjoyed shopping with us online. Take care – KS
Ordered online click and collect
Ordered online click and collect. Only problem encountered was the local store (Yarm) closed a while back so had to travel a bit further.
Goods we’re ready really quickly and I was kept updated with progress msg’s
16 agosto 2023
Risposta di FatFace - NORTHALLERTON
Thank you for your review. We are pleased to hear of your positive shopping experience with us! - RS
The shop in Northallerton is very nice
The shop in Northallerton is very nice, staff is always super helpful. :)
15 agosto 2023
Risposta di FatFace - NORTHALLERTON
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
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