Ordered 2 items to be delivered to store on Wednesday 11th December, email received to say that delivery was running late. Contacted by customer services on Thursday 12th December after sending a mes... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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Very polite and friendly staff who are willing to go the extra mile to be helpful. Good selection of stock which is very well displayed. I am always happy with the quality of the items I've purchased.... Leggi di più
L'azienda ha risposto
Have been using this store for many years and it continues to deliver. The staff are friendly and very helpful. Nothing is too much trouble and will always check their stock room if you are unable to... Leggi di più
L'azienda ha risposto
Ordering online was smooth and simple, this however was not the overriding best part of the purchase. The best part was the amazing friendly, helpful and kind interaction I had with the young lady in... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di abbigliamento
- Negozio di accessori di moda
- Negozio di abbigliamento uomo
- Negozio di abbigliamento donna
Scritti dall'azienda
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informazioni di contatto
118 Bancroft, SG5 1LS, Hitchin, Hertfordshire, Regno Unito
- 01462 423162
4,6
Eccellente
101 recensioni
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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Staff at out local store are so friendly and helpful
14 aprile 2023
Risposta di FatFace - HITCHIN
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Easy ordering & click & collect
Easy ordering & click & collect. Arrived promptly & great customer service in store. Very nice jumper. Just hope hubby likes it! Thank you
26 marzo 2023
Risposta di FatFace - HITCHIN
Good afternoon,
Thank you for taking the time to leave your review.
I am so pleased that you found the click and collect process to be easy and that you encountered great customer service in store. I hope you continue to enjoy our products and have a great shopping experience with us.
Take care, MM
Once I’d ordered my boots they were…
Once I’d ordered my boots they were delivered very quickly . Unfortunately they were too small and I had to return them .
18 novembre 2022
Risposta di FatFace - HITCHIN
Hi Denise,
Thank you for taking the time to leave us your review. It’s great to hear that your order arrived with you so quickly and we and hope you look forward to shopping with us in the future.
take care - KS
Friendly staff in Hitchin store.
1 novembre 2022
Risposta di FatFace - HITCHIN
Thank you so much for your 5* review. We really appreciate your feedback and your comments will be fed back to our incredible team in store :) - RS
Great quality polo shirts
10 settembre 2022
Risposta di FatFace - HITCHIN
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
EP
Good service & good quality.
20 giugno 2022
Risposta di FatFace - HITCHIN
Good afternoon,
Thank you for your feedback regarding your recent online order. It is so lovely to hear that you were happy with the quality and service that you received :)
Have a lovely afternoon DW
Love fat face menswear the only thing…
Love fat face menswear the only thing is that you don’t have much menswear in the shops
20 maggio 2022
Risposta di FatFace - HITCHIN
Hello Kevin,
Thank you for your 5* review.
I am so glad to hear that you are happy with the menswear. I do apologise that we did not live up to high standards we set. I have now passed your feedback onto our team and hopefully this gets sorted as soon as possible.
Have a great day!
Take care, LA
Small but sweet🚀
Hitchin fatface is a great shop. I buy stuff in there regularly. From socks and boxers to tshirts, belts and coffee mugs.
Friendly and helpful staff too!
Only downside is that it is a small shop and so doesn't carry all the range and you sometimes have to go home and buy online, which I don't like.
Still a great shop with good quality gear! 5 stars plus👍🏻👍🏻👍🏻
4 maggio 2022
Risposta di FatFace - HITCHIN
Good Afternoon Robin
Thank you for taking the time to leave us a review regarding your recent experience in our Hitchin store.
Please be assured that this will be passed onto the crew members involved.
Have a great week!
EP
Great product and service
14 marzo 2022
Risposta di FatFace - HITCHIN
Hi Kath
Thank you for your 5 star review. Wonderful to hear that you are happy with your new jacket. No doubt, it's had a few outings already. Have a lovely day. MJ
Nice quality jumpers for men and women
14 marzo 2022
Risposta di FatFace - HITCHIN
Hi there
Thank you for reviewing us so highly. It's great to get some more positive comments on the quality of our knitwear. Thank you for purchasing from us and have a lovely evening. MJ
Risposta di FatFace - HITCHIN
Hi Marion, Thank you for the 5*review. Take care, LM
Great shopping with FatFace
Great customer service in shop When the size of item required wasn't in stock staff quickly found online details, copied them down for me so I could order at home.
Home order was promptly confirmed and despatched with relevant tracking information emailed. It was delivered swiftly and I was really pleased with it.
.
27 febbraio 2022
Risposta di FatFace - HITCHIN
Hi Greg, thank you for leaving us your 5 star review. We hope that you continue to enjoy your shopping experience with us. Take care, - ES
Very poor I was refunded from a gift…
Very poor I was refunded from a gift card online with a voucher that could not be used I in store and the woman in Hitchin treated me like a dullard.
2 febbraio 2022
Risposta di FatFace - HITCHIN
Hi Stephine,
Thank you for your review. I am disappointed to hear to that the store were unable to use your e-voucher, this is not the case. I will forward your comments on to the store directly. Please call us on 0330 124 0000 and we can convert your e-voucher to a gift card for you. Many thanks-AB.
Fat Face in Hitchin
Fat Face Hitchin is lovely friendly shop. Always a pleasure to shop there.
28 gennaio 2022
Risposta di FatFace - HITCHIN
Hi Jacqui,
Thank you for your 5* review.
I am so glad to hear that you are happy with the service you received. We hope you enjoy your new purchases!
Have a great day!
Thanks again, JH
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