Ordered 2 items to be delivered to store on Wednesday 11th December, email received to say that delivery was running late. Contacted by customer services on Thursday 12th December after sending a mes... Leggi di più
L'azienda ha risposto
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Very polite and friendly staff who are willing to go the extra mile to be helpful. Good selection of stock which is very well displayed. I am always happy with the quality of the items I've purchased.... Leggi di più
L'azienda ha risposto
Have been using this store for many years and it continues to deliver. The staff are friendly and very helpful. Nothing is too much trouble and will always check their stock room if you are unable to... Leggi di più
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Ordering online was smooth and simple, this however was not the overriding best part of the purchase. The best part was the amazing friendly, helpful and kind interaction I had with the young lady in... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di abbigliamento
- Negozio di accessori di moda
- Negozio di abbigliamento uomo
- Negozio di abbigliamento donna
Scritti dall'azienda
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informazioni di contatto
118 Bancroft, SG5 1LS, Hitchin, Hertfordshire, Regno Unito
- 01462 423162
4,6
Eccellente
101 recensioni
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Risposta di FatFace - HITCHIN
Hello, thank you for your 5* review regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – LB
Wonderful!
The collection Fatface have this season is wonderful. Lovely colours and fabrics. Love love Fatface! The staff in the Hitchin store are really helpful and always happy to chat. So lucky to have a store in our town.
26 settembre 2023
Risposta di FatFace - HITCHIN
Hi Sarah
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great service
Very helpful and friendly staff. I had ordered two pairs of wellies by mistake but it was no problem and I was refunded straight away.
22 settembre 2023
Risposta di FatFace - HITCHIN
Hi Jane
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
5-7 working days for delivery on online orders is too long
Whenever you order online to pick up from the shop it takes a week to arrive. Most shops deliver in a few days, or even the following day if you order early enough.
14 settembre 2023
Risposta di FatFace - HITCHIN
Hi Mary-Jane, thank you for taking the time to review. We're sorry about the delivery timeframe on our click and collect orders - our C&C service is still fairly new, and we do hope to improve it over time. I hope that you love your new shirt now that it has arrived! Take care, CD
The staff are excellent
The staff are excellent, very helpful and polite. I wish the store was much bigger and so able to stock a lot more items, for both ladies and children.
22 agosto 2023
Risposta di FatFace - HITCHIN
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Risposta di FatFace - HITCHIN
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Click amd collect needs a tweek
I like fat face and I like clothes.
I really like the hitchin shop and the service if generally really good.
However, I am not giving fatface 5 stars as I wish I could just go into my local shop and order for click and collect as I hate ordering online. I would like my local shop to have my money in their till and not at head office. At moment, if I order in there I have to have it posted to my house which is ridiculous. I don't have time to wait in for the PO.
16 agosto 2023
Risposta di FatFace - HITCHIN
Good Afternoon
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Friendly staff in sore and a good…
Friendly staff in sore and a good selection of products in there.
13 agosto 2023
Risposta di FatFace - HITCHIN
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day - SK
Excellent piece of clothing at a…Great Service
Excellent piece of clothing at a reasonable price. Delivered to my local store too
8 agosto 2023
Risposta di FatFace - HITCHIN
Hello, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - KS
Always great clothes & lovely styles…
Always great clothes & lovely styles that are wearable for all ages.
8 agosto 2023
Risposta di FatFace - HITCHIN
Hello, Thank you for leaving us a 5* review. We are so pleased to read you are happy with the quality of your items and that you have enjoyed shopping with us online. Take care – KS
Lovely top arrived in 3 days
Lovely top arrived at the local store in 3 days.instead of 5.
31 luglio 2023
Risposta di FatFace - HITCHIN
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CD
Size perfect & delivery on time
25 luglio 2023
Risposta di FatFace - HITCHIN
Hi there,
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Quality fabric
I like nice fabrics & colours and slightly different designs. FatFace although expensive- you're buying quality pieces.
21 luglio 2023
Risposta di FatFace - HITCHIN
Good Morning
Thank you for your review and for sharing your recent experience with us.
We hope you love your new items!
Have a great day!
EP
Love fat face style ,fit,and choice’s
Love fat face style ,fit,and choices and love fact you give blue light card discount and the staff /shop in hitchin are sooo friendly and nice love shopping there
11 luglio 2023
Risposta di FatFace - HITCHIN
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CD
Risposta di FatFace - HITCHIN
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CD
Fat Face Hitchin store
Have been using this store for many years and it continues to deliver. The staff are friendly and very helpful. Nothing is too much trouble and will always check their stock room if you are unable to find the correct size. They will always arrange an on-line order for you from the store otherwise.
20 giugno 2023
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Risposta di FatFace - HITCHIN
Thank you for leaving us a 5* review. we are so pleased to read you are happy with the quality of your items and that you have enjoyed shopping with us in our Hitchin store. Take care – CD
Made an online purchase after shopping…
Made an online purchase after shopping instore (item wasn’t in stock in my size) and the very helpful assistant recommended to order online as wanted sandals for a holiday. Arrived on time, well packed and a beautiful well made product for me a difficult shopper.
8 giugno 2023
Risposta di FatFace - HITCHIN
Thank you for your review. We deeply appreciate your feedback and we are thrilled to hear of your positive shopping experience with us. We look forward to welcoming you back soon! - RS
Prompt delivery
Prompt delivery, easy return as ordered 2 sizes very friendly staff.Very good quality product
2 giugno 2023
Risposta di FatFace - HITCHIN
Hello, Thank you for leaving us this 5* review about your shopping experience, it's great reading such positive comments about the quality and service you received. Take care – KS
Super sweatshirt
Super sweatshirt, great quality and in the sale too 😊 staff in the store were happy and helpful
23 aprile 2023
Risposta di FatFace - HITCHIN
Hi Liz,
Thank you for leaving us this review!
I'm so pleased that you love your new sweatshirt and that you had a great in store experience. We hope you keep having these great experiences with us.
Have an amazing day!
JH
Very prompt and all the returns were…
Very prompt and all the returns were efficiently dealt with in store
18 aprile 2023
Risposta di FatFace - HITCHIN
Hi Catherine
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
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