Due to very limited store space locally FatFace only seem to stock jeans in very dark blue in my size (hint we don’t all want dark blue!) I ordered a pair online. There was a two day delay to be able... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
The usual great quality and value from FatFace. Shop staff were very helpful, and it's really useful to be able to assess the material, fit and quality before purchase.
L'azienda ha risposto
Staff were (eventually) helpful, although a bit too much in-house banter upon entry! Not enough stock so forced to buy items online & go to shop to collect because of FF's delivery charges. More item... Leggi di più
L'azienda ha risposto
I had an issue with my last order from Fatface so I rang their customer helpline and spoke to Jo who was absolutely fantastic, she simply could not have been more helpful or reassuring. My issue was... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di abbigliamento
- Negozio di accessori di moda
- Negozio di abbigliamento uomo
- Negozio di abbigliamento donna
Scritti dall'azienda
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informazioni di contatto
7/8 Market Street, CB2 3PA, Cambridge, Cambridgeshire, Regno Unito
- 01223 354794
4,6
Eccellente
138 recensioni
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Suitable for all ages
Have been shopping with them for years. Clothes are well made, and have never been disappointed. Delivery, and,service faultless.
2 aprile 2024
Risposta di FatFace - CAMBRIDGE 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Good quality kit
21 marzo 2024
Risposta di FatFace - CAMBRIDGE 2
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Great customer service in store
They sent me the wrong item initially, and what I had ordered had then sold out online so I was not able to replace it. However, they were exceedingly friendly and helpful when I went in store and exchanged it for an item similar to what I had tried to order for no cost. The lovely people running the Cambridge store were very understanding and very friendly and really turned around the situation.
20 marzo 2024
Risposta di FatFace - CAMBRIDGE 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Risposta di FatFace - CAMBRIDGE 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Too big and buggy
The pair of jeans arrived quick
But they are too big and have stretched far too much they look too buggy
19 marzo 2024
Risposta di FatFace - CAMBRIDGE 2
Hi there,
Thank you for taking the time to leave us this review.
I am sorry to read that the product wasn't suitable for you on this occasion. We will be sure to pass your feedback on.
If there is anything else we can support with, please do not hesitate to get in touch.
Take care. -GM
Frustrating and time wasting!
Good morning, I tried on your lovely blue fur coat in a size 10 in store but unfortunately it didn’t quite fit. So I went online and ordered it in a size 12 but it fitted me the same as a size 10. So now I’ve ordered a 14 and it’s perfect!. I’ve also bought a Black puffer coat in store in a size 10 and that also fits perfect. Can be a bit frustrating when you know your size but they’re not actually sewn into the labels of the items you’re trying on .😱
19 gennaio 2024
Risposta di FatFace - CAMBRIDGE 2
Hi there,
Thank you for taking the time to leave your 5* review.
I am so sorry to learn that the sizing of this item was not quite right for you on this occasion. We will escalate your feedback regarding the sizing to our garment tech department for review.
If there is anything else we can support with, please do not hesitate to get in touch with our friendly customer service team :customerservices@fatface.com or call us on 0330 124 0000 Mon-Fri 9am-5pm and we can assist you further.
Have a great weekend. -GM
Great quality and style
Great quality and style. Returns are very easy and everyone is very kind in the shops.
11 gennaio 2024
Risposta di FatFace - CAMBRIDGE 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Risposta di FatFace - CAMBRIDGE 2
Hi Lisa
Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Cambridge store - this is great to hear.
Take care, RL
Easy to order and fast delivery
Easy to order and fast delivery, unfortunately had to return it which was quick and easy. The staff were polite and friendly.
4 gennaio 2024
Risposta di FatFace - CAMBRIDGE 2
Hello Pat
Thank you for taking the time to leave your review. I am very pleased that you had a positive experience whilst visiting our Cambridge store - this is great to hear.
Take care, RL
Risposta di FatFace - CAMBRIDGE 2
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Risposta di FatFace - CAMBRIDGE 2
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
In-store collection went very well
I ordered a present for my husband, to be collected in-store. I was kept well-informed about the status of my order, and when I went into the shop the item was ready for me, so the whole shop was less than 2 minutes. Great service.
8 dicembre 2023
Risposta di FatFace - CAMBRIDGE 2
Good afternoon, Melissa.
Thank you for leaving us this review about your shopping experience, it's great reading such positive comments. We look forward to you shopping with us again soon.
Take care, JB
Enjoyable shopping experience
Good quality stylish clothing at a reasonable price. Wonderful staff who are helpful and friendly.
1 dicembre 2023
Risposta di FatFace - CAMBRIDGE 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Risposta di FatFace - CAMBRIDGE 2
Good Afternoon Bridget,
Thank you for taking the time to leave us a review!
I am happy to hear you are loving our shapes and colours in our dressed! We bet you look fabulous in them!
We look forward to welcoming you back!
Kind Regards, JW
Just my style
Great shop! Everything is just my style and everything has excellent quality. Staff are always super nice (:
19 novembre 2023
Risposta di FatFace - CAMBRIDGE 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Fat Face is a name that always means beautifully created to me.
Fat Face is a name,which to me, is as excellent as Chanel or Jaegar. I always feel exceedingly well dressed and chic in their clothes.
17 novembre 2023
Risposta di FatFace - CAMBRIDGE 2
Good morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
Everything went smoothly
30 settembre 2023
Risposta di FatFace - CAMBRIDGE 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Risposta di FatFace - CAMBRIDGE 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Risposta di FatFace - CAMBRIDGE 2
Hello
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
Clothes fit really well
I always find Fat face clothes are well made wash well and always looks so nice. Everything I order online comes quickly. Staff in your shops are always pleasant and happy to help. I enjoy shopping at Fat face
1 novembre 2023
Risposta di FatFace - CAMBRIDGE 2
Hello
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.