Fatface are a great retailer. The shop always looks well stocked &tidy. It feels like walking into a very expensive & luxurious shop. Ordering online is easy & im kept up to date with my orders. I nev... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
When ordering online always comes the same day you choose. When a recent order had not arrived after a few days they were very helpful on the phone to resolve this issue. The staff in my local... Leggi di più
L'azienda ha risposto
Saw the jumper in store in 2 different colours and said to myself I would buy this in another colour. As soon as the other colour was on the website I ordered online and ready to pick up in store ear... Leggi di più
L'azienda ha risposto
The Ff blouse is just what I wanted. It will be excellent for so many occasions. I received an email confirming that the blouse was ready to be collected from my local FatFace shop. The collection was... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di abbigliamento
- Negozio di accessori di moda
- Negozio di abbigliamento uomo
- Negozio di abbigliamento donna
Scritti dall'azienda
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informazioni di contatto
Unit 3 Festival Place, RG21 7BF, Basingstoke, Hampshire, Regno Unito
- 01256 352103
4,8
Eccellente
150 recensioni
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I was able to place the order online
I was able to place the order online, very easy to use website and collect from the local store. I wanted to return one of the items and this is so easy to do at the store as well. Very helpful and friendly staff , just happy to help
5 giugno 2024
Risposta di FatFace - BASINGSTOKE 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our Click and Collect service. We look forward to welcoming you back soon!
Take care. -GM
really great store and company
really great store and company, friendly and helpful staff and very nice clothes :)
26 maggio 2024
Risposta di FatFace - BASINGSTOKE 2
Hi there,
Thank you for taking the time to leave a review.
I’m happy to hear you have had such a lovely experience at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.
Take care, LC.
Lovely pyjamas bought from Fat Face for…
Lovely pyjamas bought from Fat Face for my grandson. Excellent quality. Excellent price in their sale.
23 maggio 2024
Risposta di FatFace - BASINGSTOKE 2
Good morning, FatFace customer.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments. We look forward to you shopping with us again soon at our Basingstoke store.
Take care, JB
Nice new dress
Bought a nice new dress. One with pockets, not clingy but drapes beautifully in green and cream. Very happy.
Very nice staff.
23 maggio 2024
Non scritta su invito
Risposta di FatFace - BASINGSTOKE 2
Hi there,
Thank you for taking the time to leave a review.
We’re happy to hear you love your new dress and we look forward to welcoming you back soon. Take care, LC.
I placed my order on 24 April for…
I placed my order on 24 April for delivery to the Fat Face store in Basingstoke. I am still awaiting a notification of its delivery there.
I did pop in the shop in Saturday to see if they had it. Unfortunately they didn’t.
24 aprile 2024
Risposta di FatFace - BASINGSTOKE 2
Hi there,
Thank you for taking the time to leave us your review.
I am sorry to hear you are yet to receive your Click and Collect order. We apologise for any disappointment or inconvenience caused.
I have just emailed you now to follow up with this.
Take care. -GM
I ordered 2 sizes
I ordered 2 sizes, one fit perfectly and the other I took back to the shop which I loved as I had a look around the shop.... Brilliant
26 aprile 2024
Risposta di FatFace - BASINGSTOKE 2
Hello Jo
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Good service and great products.
19 aprile 2024
Risposta di FatFace - BASINGSTOKE 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Prompt delivery and well packaged as…
Prompt delivery and well packaged as always. I love the products and quality and sizing is good. Given only 4 stars as I feel most items are overpriced.
5 aprile 2024
Risposta di FatFace - BASINGSTOKE 2
Hi there,
Thank you for taking the time to leave your review.
We are so pleased to hear your feedback regarding quality and sizing. I am glad you received your order promptly, and we hope you love your purchases!
Take care.- GM
Happy Click and Collect customer
Arrived quickly. Well packaged. Items great quality. Store colleague very polite.
15 aprile 2024
Risposta di FatFace - BASINGSTOKE 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear your feedback regarding delivery, quality and collection. We hope you love your order!
Take care.- GM
Very helpful assistant went looking for…
Very helpful assistant went looking for the size I required as not on the shop floor
1 aprile 2024
Risposta di FatFace - BASINGSTOKE 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Great clothes!
23 marzo 2024
Risposta di FatFace - BASINGSTOKE 2
Hi there,
Thank you for taking the time to leave your 5* review.
We’re so happy to hear you love your purchases, and we look forward to welcoming you back soon!
Take care.- GM
FatFace Quality Jumper
FatFace have a really good online Sale service, which I’ve used a few times now. Buy online, collect in shop a day or two later.
This jumper is old school FatFace; a bit thicker than the modern, current stuff, and definitely very good quality materials. It’s going to last. I’m sensitive to wool, so to see “8% wool” in the description was a worry, but you’d never know it had any at all. Warm, soft, and very comfortable. Looks great on, too.
22 marzo 2024
Risposta di FatFace - BASINGSTOKE 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our Click and Collect service, and love your new item! We look forward to welcoming you back soon.
Take care. -GM
I Love FatFace clothing
I Love FatFace clothing, I bought a few items for my holiday, which I can mix and match and will be going back to pick up some more, it’s good quality and reasonably priced.
22 marzo 2024
Risposta di FatFace - BASINGSTOKE 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Lovely friendly staff
Staff in the Basingstoke shop are always cheerful, friendly, and very helpful. It’s always a pleasure to visit even if I don’t actually buy anything - though on this occasion I did order something!
24 marzo 2024
Risposta di FatFace - BASINGSTOKE 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such lovely experiences at one of our stores. We hope you love your purchases, and look forward to welcoming you back soon.
Take care. -GM
Great service
Great to fund a store that has such great customer service , the guy who served me was so helpful . Well done Basingstoke store
28 marzo 2024
Risposta di FatFace - BASINGSTOKE 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Excellent Experience
Website easy to use. Ordering and checkout is easy. Glad click and collect is back. Staff at Basingstoke store very welcoming and efficient. I like that fact the store has different aged staff particular older staff who look good in fatface clothing and inspire your own wardrobe.
One issue on website you can only look at one size at a time so if you are between sizes you have to look up one size first then the next.
18 febbraio 2024
Risposta di FatFace - BASINGSTOKE 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Love the customer service from the…
Love the customer service from the representatives! Haven't been disappointed at all for every single time I sent my inquiry in. Timely and detailed information and follow-up from the local team there!
18 gennaio 2024
Risposta di FatFace - BASINGSTOKE 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear your feedback on customer service!
We hope you love your items, and look forward to welcoming you back soon.
Take care. -GM
Always great service in store and…
Always great service in store and online. Friendly and knowledgeable staff. Lovely quality clothes and very importantly a company interested in sustainability.
19 gennaio 2024
Risposta di FatFace - BASINGSTOKE 2
Hi there,
Thank you for taking the time to leave your 5* review.
I’m happy to hear you have had such a lovely experiences in store, and online. We hope you love your purchases and look forward to welcoming you back soon.
Have a great weekend! -GM
Good shopping experience …
Easy to purchase and deal with I liked my purchase good quality
1 gennaio 2024
Risposta di FatFace - BASINGSTOKE 2
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Risposta di FatFace - BASINGSTOKE 2
Hello Anne
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon.
Take care, RL
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