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Scopri cosa dicono le persone

Valutata 2 stelle su 5

Bonjour, J'ai acheté un coussin Snug à ma chienne, il y a plus d'un an. Il est très confortable. Mais on me l'avait vendu comme ultra résistant. Au bout d'un an, mon cavalier king Charles qui n'est... Leggi di più

Valutata 4 stelle su 5

We're very happy with our order for the 'Adventurer' cat tree! The order was shipped quickly, and everything is of beautiful quality! When we couldn't get a piece to fit quite right, the customer serv... Leggi di più

Valutata 5 stelle su 5

We are so glad we invested in our new (snug) dog bed! We noticed that one of the zippers was stuck due to a manufacturing defect. I sent a message through their Contact Us page right away, includin... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

The bed looks beautiful and quality is also good! At first my dog was hesitant but after putting his blanket with his smell in it he loved it. I’m also really happy with their customer service! I had... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio per animali

Scritti dall'azienda

At Fantail, we believe in harmony — between pets, people, and the planet. That’s why every product we create brings together thoughtful comfort, elegant design, and sustainable choices. Our three pillars of purpose: 🌿 Functional Well-Being Expert-approved comfort and support your pet will love. 🏡 Timeless Design Premium fabrics and clean aesthetics that suit any interior. 🌍 Sustainable Impact Eco-conscious materials and carbon-offset initiatives — because care extends beyond the home.


Informazioni di contatto

4,0

Molto buono

TrustScore 4 su 5

81 recensioni

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4,0

Tutte le recensioni

(81)

42 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Gelukkig katje dankzij Fantail

Mijn kat smoesje is dol op de krabpaal van “the explorer”. Hij is stevig genoeg om zijn energieke sprongen aan te kunnen en het ziet er stijlvol uit in ons nieuw interieur. Het kussen is ook heerlijk zacht en wordt dan ook dagelijks gebruikt voor zijn dutjes. Zeker een aanrader voor alle kattenliefhebbers!

25 aprile 2025
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Risposta di Fantail

Leuk dat Smoesje geniet!

Valutata 5 stelle su 5

Moderne trendy producten van topkwaliteit

Prachtige designs van topkwaliteit met snelle levering. Wij zijn fan en kunnen Fantail alleen maar aanbevelen aan iedereen die op zoek is naar mooie moderne producten die ook nog eens zeer goed zijn van kwaliteit!

19 aprile 2025
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Risposta di Fantail

Dankje Emilia :-)

Valutata 5 stelle su 5

cat tree - adventurer

Mijn kat is heel blij met deze krabpaal. Ze speelt erop, slaapt erop en zit graag bovenin. Het was makkelijk om in elkaar te zetten en het staat stevig. Een aanrader!

19 aprile 2025
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Risposta di Fantail

Leuk dat het vlot is verlopen!

Valutata 5 stelle su 5

Highly recommended!

The materials feel luxurious and durable, and the thoughtful design ensures that dogs of all sizes can relax in total comfort. Highly recommended!

24 aprile 2025
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Risposta di Fantail

Thank You Stella :-)

Valutata 5 stelle su 5

Fabulous design! Good Quality!

Love the materiaal feels and looks nice. So many colors to choose from love it! My dog didn't use it in the beginning. But now he loves it. His own little spot 😃

10 aprile 2025
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Risposta di Fantail

So nice to hear!! Thank you Sjambho, we wish you both lots of dreampy naps zzz

Valutata 5 stelle su 5

TOPKWALITEIT

Ongelooflijke kwaliteit van de stof. Onze huisdieren (Maine Coon en Chow Chow) genieten met volle teugen van de manden. Zeer mooie design waardoor het ook mooi blend in ons interieur

24 aprile 2025
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Risposta di Fantail

Wat fijn dit te horen! We wensen jullie nog veel extra genot toe :-)

Valutata 5 stelle su 5

Very excited about the dog basket !

Very excited about the dog basket !

After placing my order, I received it quickly at home which is always nice.

The website is very easy to use and very clear. The wide range of colours and fabrics makes it cool to choose something that matches our interior at home, which is definitely a big plus!

For our dog Ayla, it is her first basket and she immediately likes it! Very curious about her new safe place which she still enjoys to this day.

You can feel that the cushions are of very high quality and we will enjoy them for a long time. Also very handy that the cover can be washed and purchased separately if necessary :)

Fan of your products, thank you!

Ayla & Yana

24 aprile 2025
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Risposta di Fantail

Thank you Ayla & Yana.

We wish you lots of dreampy naps in the new safe spot.

Warm hugs
Team Fantail

Valutata 5 stelle su 5

Heel stevig en mooi!

Ik ben ontzettend tevreden met dit hondenbed. Hij voelt super stevig aan en de Endurance stof is echt van topkwaliteit, dat merk je meteen. Mijn hond sprong er zonder aarzelen in en het is duidelijk haar nieuwe favoriete plekje in huis. Na wat enthousiast gekrab van mijn hond, ziet het bed er nog als nieuw uit. Daarnaast past het bed perfect bij ons interieur. Echt een aanrader!

24 aprile 2025
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Risposta di Fantail

Hi Mitchella,

Leuk dat onze endurance stof jouw flinke vriend een waardige tegenpartij biedt.

Valutata 5 stelle su 5

Good product

Absolutely love this dog bed. Durable, super comfy, and my pup hasn’t left it since day one. The customer service was very nice, quickly helping with my order!

23 aprile 2025
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Risposta di Fantail

Always here to help!

Thank you for being a fan,
Team Fantail

Valutata 5 stelle su 5

The best dog bed we’ve ever owned.

Fantail has completely redefined what a dog bed should be. The craftsmanship is outstanding — minimalistic, elegant, and clearly designed to complement modern interiors. It’s not just stylish, the functionality is next level. Our dog took to it immediately, and you can really tell it's built with both comfort and durability in mind.

We especially love the removable covers that make cleaning a breeze, and everything about the product feels solid and high-end.

After trying other “designer” dog beds that didn’t live up to the hype, Fantail really delivered. This is hands down the best choice out there. Highly recommended.

24 aprile 2025
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Risposta di Fantail

Well we are hyped after this review! Happy you love it.
Warm hugs,
Team Fantail

Valutata 5 stelle su 5

My dogs love the new dog bed

My dogs love the new dog bed. And I love that it looks so beautiful, it fits perfect in my living room! 🤩 I ordered a snug and snooze. At first they didn't seem interested but when I put them in the beds they didn't move anymore. They stayed in the beds for more than an hour. 😆

15 aprile 2025
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Risposta di Fantail

Hi Manon, so happy to hear you and your dogs love your beds!! Enjoy

Valutata 5 stelle su 5

5 star service and product

By far one of the best experiences and products I’ve ever had. A beautiful dog bed, quality materials and the perfect team of attentive staff.
After two years of owning this gorgeous bed it is still my favourite piece of furniture, not just a bed for my favourite 4 legs.
After two years I am still receiving impeccable service and I can’t recommend this brand and product enough.

1 marzo 2025
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Risposta di Fantail

Hi Frankie,

Thank you for these kind words. We're so happy you and your furry friend love Fantail.

We're here for anything you'd need.

Kind regards
Team Fantail

Valutata 1 stelle su 5

Still waiting for an email reply

Still waiting for an email reply. I have sent 5 emails since December

10 dicembre 2024
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Risposta di Fantail

Hi Sari,

We are sorry to hear this. Unfortunately we cannot seem to find an email from you. Did you send it to info@fantail.eu?

What would be a good email-adres to contact you?

Kind regards
Team Fantail

Valutata 1 stelle su 5

not a functioning company

I recently purchased a cat tree from Fantail, and my experience has been extremely disappointing. When I received the product, I found that over 12 key parts were missing, leaving me unable to assemble it at all. Despite checking the box multiple times, the missing components were nowhere to be found.

I immediately contacted customer service, but the response time has been abysmal, with a week-long wait for each email reply. It's now been two weeks since I received the incomplete package, and I am still unable to use the product. The complete lack of urgency in addressing this issue has caused a lot of frustration.

At this point, I’m still waiting for an update on when the missing parts will be shipped, and the lack of effective communication has left me feeling completely dissatisfied. The service is practically non-existent, and it’s clear that Fantail is not handling customer concerns properly.

I would not recommend purchasing from this company. The chances of encountering issues with missing parts and poor customer service are very high, and it’s been a major inconvenience.

7 gennaio 2025
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Risposta di Fantail

Hi Lucia

We regret your experience with us.

However, we sent over all the spare parts and some extra gifts for you. Unfortunately you did not reply anymore when we tried to check in if everything went well in the end.

Hope your cat is enjoying his cat tree!
Kind regards,
Team Fantail

Valutata 1 stelle su 5

Slechte service

Slechte service ! Geen reactie !

20 novembre 2024
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Risposta di Fantail

Hi Ann,

Gezien er meerdere Ann's ons hebben gecontacteerd in december, weet ik niet of jouw request intussen goed behandeld is.

Indien niet, kan je ons nog een mailtje sturen naar info@fantail.eu?

We zouden het enorm jammer vinden moest jouw request door de mazen van het net is geglipt en je nog niet geholpen zou zijn.

Groetjes
Team Fantail

Valutata 1 stelle su 5

Bestel hier nooit meer!

Beste hier nooit meer! Eerst een vies kussen in verkeerde kleur geleverd. Vervolgens geen reactie op emails en tot op heden nog geen terugbetaling terwijl het kussen 2 weken geleden al retour is geleverd. Daarnaast moet ik nog maar zien of de verzendkosten van het verkeerd geleverde kussen worden teruggestort.

23 luglio 2024
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Risposta di Fantail

Hi Femke,

Onze excuses dat je deze ervaring hebt gehad!
Kan je een mailtje sturen naar info@fantail.eu?

We lossen dit graag op!
Margot

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