Bonjour, J'ai acheté un coussin Snug à ma chienne, il y a plus d'un an. Il est très confortable. Mais on me l'avait vendu comme ultra résistant. Au bout d'un an, mon cavalier king Charles qui n'est... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
We're very happy with our order for the 'Adventurer' cat tree! The order was shipped quickly, and everything is of beautiful quality! When we couldn't get a piece to fit quite right, the customer serv... Leggi di più
We are so glad we invested in our new (snug) dog bed! We noticed that one of the zippers was stuck due to a manufacturing defect. I sent a message through their Contact Us page right away, includin... Leggi di più
L'azienda ha risposto
The bed looks beautiful and quality is also good! At first my dog was hesitant but after putting his blanket with his smell in it he loved it. I’m also really happy with their customer service! I had... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
At Fantail, we believe in harmony — between pets, people, and the planet. That’s why every product we create brings together thoughtful comfort, elegant design, and sustainable choices. Our three pillars of purpose: 🌿 Functional Well-Being Expert-approved comfort and support your pet will love. 🏡 Timeless Design Premium fabrics and clean aesthetics that suit any interior. 🌍 Sustainable Impact Eco-conscious materials and carbon-offset initiatives — because care extends beyond the home.
Informazioni di contatto
Belgio
- fantail.eu
4,0
Molto buono
81 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 88% delle recensioni negative ricevute
Solitamente risponde entro 1 mese
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
OMG! Your stuff is amazing. Thank you!
The cat tree components are incredibly well made and solid. They were easy to put together and sturdy once assembled. Shipping was fast.
18 novembre 2025
Non scritta su invito
Risposta di Fantail
Happy you like them! :-)
Hele snelle levering en een prachtig…
Hele snelle levering en een prachtig kussen. Onze hond ligt er heel graag op.
28 ottobre 2025
Risposta di Fantail
Super!
Fijne dromen gewenst :-)
Dogs new favourite place
From the moment we put the mattress on the floor, the dog lay down on it—he absolutely loves his new bed.
Nice colour and textures.Fits nicely with our interior design
28 ottobre 2025
Risposta di Fantail
We love reading this!!
Happy snuggles!
Best cat tree ever!
I can really recommend the Fantail products! I know they're a little bit more expensive than other brands but absolutely worth the money! Every time I see the cat tree in my living room I am so happy that it's a pretty piece of furniture and not just a standard cat tree that falls apart after 1 year.
And the most important thing: my cats absolutely love it.
Recently, I also had a very nice encounter with the customer service which makes the total customer experience 10/10.
29 settembre 2025
Risposta di Fantail
Thank you so much Kathi!
Always here to help :-)
We wish you and your cats lots of happy moments together.
Risposta di Fantail
Thank you! Big hugs to the dogs <3
Harmonie !
Très beau design, en harmonie avec le salon, notre fidèle compagnon l’a de suite adopté, on aurait du prendre un plus grand pour se vautrer avec lui !
1 settembre 2025
Risposta di Fantail
Merci!
Excellent bed and well worth the price
Excellent bed and well worth the price. My dog really looks comfortable and I'm going to purchase another as a gift for a friend's dog. Would very much recommend.
1 agosto 2025
Risposta di Fantail
The perfect gift if you ask us! Thank you for being a fan <3
Risposta di Fantail
merci :-)
coussin Fantail meilleur ami de mon chien
Je suis ravie du produit que j'ai commandé.
Les délais de livraison ont été respectés
31 luglio 2025
Risposta di Fantail
Merci Christine! Nous sommes ravies :-)
la panière est de bonne qualité d'ou…
la panière est de bonne qualité d'ou les 3 étoiles, mais la taille recommandée sur votre site pour mon chien (boxer) est beaucoup beaucoup trop grande. Je ne me suis pas méfié quand je l'ai achetée et je le regrette.
29 luglio 2025
Risposta di Fantail
Bonjour Jean-Marc
Merci d’avoir partagé votre avis et pour votre retour positif sur la qualité de notre panière — nous y accordons beaucoup d’importance.
Je comprends votre déception concernant la taille. Pour éviter ce genre de situation, nous indiquons toujours clairement les dimensions dans notre guide des tailles sur le site, ainsi que la manière exacte de mesurer votre chien afin de trouver le couchage le plus adapté. Notre service client est également toujours disponible pour conseiller et guider nos clients avant l’achat.
De plus, sachez que les retours sont gratuits dans toute l’UE. Vous auriez donc pu, sans aucun frais, nous renvoyer la panière dès que vous avez constaté que la taille ne convenait pas, afin de la remplacer par une taille plus appropriée.
Nous restons bien entendu à votre disposition pour toute question!
info@fantail.eu
Bonne journée
A lovely comfortable bed that my dog…
A lovely comfortable bed that my dog really likes. I am very disappointed though after spending £160 in under 6 months there were holes in the fabric. My dog likes to make her bed comfy but as a small cockapoo she isn't very aggressive with this but she still managed to scratch holes into the bed. Her puppy bed was £20 and still going strong. I haven't had any reply from the manufacturer for a replacement ☹️ so I won't be buying from them again.
17 luglio 2025
Non scritta su invito
Risposta di Fantail
Hi Anna,
We're truly sorry to hear about your experience. this is absolutely not the standard we want for you or your dog. We’re especially disappointed to hear that your Fantail bed didn’t hold up as expected.
We replied to your request on the 21st of January. I've just sent a new email for a follow up.
We’d really like the chance to make this right.
High quality, good service!
The cat tree is very pretty. It's made of high quality materials (unlike most other brands).
I had an issue with one of the parts which had a manufacturing defect. I sent an email and a day later a replacement arrived. Very good service.
24 giugno 2025
Non scritta su invito
Risposta di Fantail
Hi Jordi, thanks for your review! We are happy you love our cat tree :)
Direct “dat is em”
Wij kozen een groene mand in de maat medium voor onze Cocker Spaniël (niet te groot, niet te klein) die perfect in ons interieur past. We wilden heel graag een echte mand, wat achteraf een goeie keuze bleek want Odiel ligt super graag met zijn hoofdje op de rand. Het kussen zelf is goed gevuld met losse foamvulling, en dat maakt het extra handig: je kan de dikte aanpassen naargelang wat je hond het comfortabelst vindt. Ook is de hoes afneembaar en makkelijk wasbaar, wat het onderhoud een stuk eenvoudiger maakt. Want al die haren… Onze hond ligt er alleszins ontzettend graag in, en wij zijn heel blij met onze aankoop. Prijs/kwaliteit, ‘t is echt een topper.
We hebben hem nu bijna 2 jaar, en ze ziet er nog steeds top uit.
15 maggio 2025
Non scritta su invito
Risposta di Fantail
Super! Blij om dit te horen. Mogen er nog veel heerlijke dutjes komen voor Odiel :)
High quality dog bed
High quality dog bed! Fabric is from a good quality, Zack like to “makes” his bed and he isn’t subtle while doing that, but where other beds got little damage on the fabric we now still have none!
Absolutely recommend this dog bed.
We have the Snug Endurance Basket Midnight Blue Large.
Zack is an Australian Shepherd male and weighs 28 kg. Size Large was the recommended size but I think he would fit in a Medium as well.
1 aprile 2025
Non scritta su invito
Risposta di Fantail
Happy to hear that Zack is able to have his own spot to dream!
Top hondenmand!
De hondenmand heeft een modern design dat mooi past in ons interieur, wat meteen al een groot pluspunt is. Wij kozen een groene mand in de maat medium voor onze Cocker Spaniël (niet te groot, niet te klein) die perfect in ons interieur past. Het kussen zelf is goed gevuld met losse foamvulling, en dat maakt het extra handig: je kan de dikte aanpassen naargelang wat je hond het comfortabelst vindt. En tot slot: de hoes is afneembaar en makkelijk wasbaar, wat het onderhoud een stuk eenvoudiger maakt. Onze hond ligt er alleszins ontzettend graag in, en wij zijn heel blij met onze aankoop.
27 maggio 2025
Non scritta su invito
Risposta di Fantail
Blij dat jullie kunnen genieten van ons design en dat je hond kan genieten van de beste dutjes
We received this beautiful “teddy” dog…
We received this beautiful “teddy” dog bed with a very supportive cushioning, an investment which will definitely be beneficial for the growth and health of our pup in the long run. I usually don’t write these reviews but , after an email from Margot asking us if everything went smoothly and if we are happy with the product, we felt we had to thank you for the nice experience. Keep up the good work.
13 maggio 2025
Non scritta su invito
Risposta di Fantail
Thank you for these nice words :-)
Top!
Wij bestelden verschillende onderdelen om een climbing- wall te maken voor onze twee Birmanen. Gezien het best stevige katten zijn, zochten we naar de ideale klimmuur met de nodige stevigheid.
Dankzij de vele keuze konden wij de ideale speelmuur samenstellen die past bij de noden van onze katten.
Onze katten kunnen zich volledig uitleven, maar ook de hele dag slapen in de cosy mandjes.
Er zijn leuke kleuren beschikbaar dus onze ruimte oogt ook nog eens mooi!
Bij het pakket zaten duidelijke instructies, het in elkaar steken verliep heel makkelijk.
Het is een win-win situatie voor ons, maar ook voor onze sjareltjes! Wij zijn fan 😻
25 aprile 2025
Non scritta su invito
Risposta di Fantail
Yeey! Thank you so luch Rosalie :-)
Super mooi design en stof van hoge…
Super mooi design en stof van hoge kwaliteit. Wat wil een mens (of hond) nog meer!
9 marzo 2025
Non scritta su invito
Risposta di Fantail
Lots of dreamy naps :-)
Goede keuze voor onze Noorse boskat Sophia…
Onze Sophia is heel tevreden met haar Fantail mand. Stevig genoeg voor een actieve Noorse boskat, maar ook heel comfortabel. En wij vinden de stof en kleur mooi passen in onze woonkamer. Iedereen tevreden 😻
25 aprile 2025
Non scritta su invito
Risposta di Fantail
Blij dat Sophia goed slaapt in haar mandje :-)
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.