I paid back my loan three months early and promised email confirmation that the loan was repaid however does not matter how often I email or call no confirmation is provided. If I check my account on... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Diona at fair finance appears to be very popular. She responded personally to getting bank statements by email. I am hoping the top up process is a success. As used this company for many years no... Leggi di più
Straightforward application, not too many questions, and easy to link open banking. Applied Saturday afternoon, accepted Monday morning and funds received before 4pm same day. No fuss at all. If you n... Leggi di più
L'azienda ha risposto
This company has literally saved my cats life. I was struggling with emergency vet bills and other loan companies wouldn't entertain the emergency but fair finance did. I truly am grateful that they c... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
We offer a range of financial products and services designed to meet the needs of people who are financially excluded. We are committed to providing high quality products and services that are affordable and accessible. Wherever possible we work in partnership with other companies and agencies that share our goals. Most of our customers are ignored by the mainstream financial services industry and exploited by the sub-prime financial services industry. When we have helped to put the loan sharks and predatory lenders out of business, then we will know we have been successful. We offer: Fair Personal loans providing affordable personal loans to individuals who don’t have any or have only limited access to mainstream finance.
Informazioni di contatto
18 Ashwin Street, E8 3DL, London, Regno Unito
- 02089880627
- enquiries@fairfinance.org.uk
- fairfinance.org.uk
4,3
Eccellente
2K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 57% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Excellent service
22 gennaio 2026
Risposta di Fair Finance
Hi Donna,
Thank you for your excellent review. We look forward to assisting you again whenever needed.
Thank you for choosing Fair Finance.
Best regards,
Fair Finance Team,
Risposta di Fair Finance
Hi Guillaume,
Thank you for your 5-star review and for your kind words. We're happy to hear that you found our team very proactive and that you experienced excellent customer service.
We look forward to assisting you again whenever needed.
Thank you for choosing Fair Finance.
Best regards,
Fair Finance Team,
This is the 3rd loan ive asked for and…
This is the 3rd loan ive asked for and they have helped me and my little lady again the only loan company I actually trust it dont matter if they can not help if it wasnt right for me but they have helped me so much I much love this company wouldnt go any where else 💖
Never give negative feedback back if they can not help there are reasons to why they can or can not help but they do actually help everyone in any given situation.
So much love for this company 💓 💕 💗
20 gennaio 2026
Non scritta su invito
Risposta di Fair Finance
Hi Amy,
Thank you so much for your wonderful feedback and for your continued trust in Fair Finance.
We are happy to hear that we have been able to support you with your third loan and that you feel such a strong sense of trust in our service.
Your kind words about our team and your "much love" for the company are incredibly encouraging. We are here to help everyone in any given situation, and your feedback confirms we are achieving our mission.
Kind regards,
Fair Finance Team
Amazingly easy
Straightforward application, not too many questions, and easy to link open banking. Applied Saturday afternoon, accepted Monday morning and funds received before 4pm same day. No fuss at all. If you need money quickly these guys are ideal, you pay a bit more, but dealt with with minimum fuss
19 gennaio 2026
Risposta di Fair Finance
Hi Patrick,
Thank you for your fantastic 5-star review!
We are delighted to hear that you found the application process “Amazingly easy” and that you received your funds so quickly. We aim to make the process as straightforward as possible, and your feedback confirms we are meeting that goal.
Thank you for choosing Fair Finance.
Kind regards,
Fair Finance Team
Loan application
Absolutely excellent service my loan application was approved and when I called Customer Service they were very helpful and respectful
I certainly would recommend my friends who need a loan
16 gennaio 2026
Risposta di Fair Finance
Hi Mr. Ralph,
Thank you for your fantastic 5-star review and for being a Fair Finance customer.
We are delighted to hear that your loan application was approved and that our Customer Service team was so helpful and respectful. Providing excellent service and a smooth process is our top priority, and it’s wonderful to know we achieved this for you.
We are especially grateful for your recommendation to your friends.
Kind regards,
Fair Finance Team
Risposta di Fair Finance
Hi Pete,
Thank you for your 5-star review. We are delighted to hear you received fantastic service and appreciate you taking the time to share your feedback.
Kind regards,
Fair Finance Team
Very quick service
13 gennaio 2026
Risposta di Fair Finance
Hi Emma,
Thank you for you 5-star review and for being a Fair Finance customer.
We are happy to hear that you experienced a very quick service. We know that when you need a loan, speed and efficiency are key, and we are committed to making the process as smooth and fast as possible for our customers.
Thanks again for taking the time to share your positive experience.
Kind regards,
Fair Finance Team
Reposting because they got this review…
Reposting because they got this review I won’t be silent from the truth!
Useless company! I have been with them since May last year and never missed a payment and always pay on time. My online account said I could apply for a top up loan. They emailed yesterday asking for information which I had given what the loan was for. This morning I have been unsuccessful. Clearly loyal customers means nothing to this company!
8 gennaio 2026
Non scritta su invito
Risposta di Fair Finance
Hi Douglas,
We’re sorry to hear you’re disappointed with the outcome of your refinance application. While invitations to apply are based on account activity, all applications still go through affordability and eligibility checks at the time of review, so approval isn’t guaranteed.
We do value your loyalty and understand how frustrating this can be. If you’d like to discuss the decision or get more clarity, our support team is happy to help.
Kind regards,
Fair Finance Team
No where in their documentation do they…
No where in their documentation do they tell you that the 'top up' loan will be used to pay off current loan with you only getting the difference in amounts. My bank adds the funds on e.g 200 outstanding and topping up 1k....your new loan is £1200.
If i wanted less than £600 I'd have gone elsewhere, as now im having to take a second smaller loan elsewhere to pay my for second LPG delivery this quarter due to weather hitting -6c for the last month (unfortunately its not cheap to run rural heating)
9 gennaio 2026
Non scritta su invito
Risposta di Fair Finance
Hi Naria,
Thank you for your feedback. We’re sorry for any confusion around how a refinance loan works. We did send an email before issuing the agreement explaining that the existing loan would be settled first, with the remaining balance paid to you.
We understand how important it is to have clarity when making financial decisions and regret that this wasn’t clearer for you. If you’d like to discuss this further or need any additional support, our team is happy to help.
Kind regards,
Fair Finance Team
I wanted a loan but as I am a new…
I wanted a loan but as I am a new customer they would only allow me as£1000 loan
I need around 3000 to get a decent car I can't with a £1000 loan. Called fair finance . well not been fair with me.
31 dicembre 2025
Non scritta su invito
Risposta di Fair Finance
Hi Andy,
Thank you for your review. We’re sorry to hear you’re disappointed. For new customers, our maximum initial loan is £1,000. Once a first loan has been successfully managed, customers can apply for higher amounts of up to £3,000 on subsequent loans, subject to affordability checks.
We understand this may not meet your needs right now and regret any frustration caused. If you’d like to discuss your options or have any questions, our team is happy to help.
Kind regards,
Fair Finance Team
They are pathological liars who treat…
They are pathological liars who treat people appallingly with NO CUSTOMER SERVICE
AVOID THEM!!!
I have reported them to the Financial Ombudsman and the FCA, I will be taking legal action
18 novembre 2025
Non scritta su invito
Unable to get response when email
Sent a complaint in 12 days ago and have not heard back. payments have been sent to Fair finance and have been for last 12 months however only just found out payment ref was wrong fair finance have the payments and advised of the different payment ref but unable to get a reply. Going to the ombudsman now as need this fixed and rectified ASAP!
6 novembre 2025
Non scritta su invito
Risposta di Fair Finance
Dear Sam,
Thank you for sharing your feedback regarding your recent experience with us. We sincerely apologise for the frustration you've encountered with the payment references and the lack of communication from our team.
Your concerns are important to us, and we would like to resolve this matter as quickly as possible. Please contact us directly at enquiries@fairfinance.org.uk and we will do our best to address your issue and provide clarification.
Best regards,
Fair Finance Team
Hello I m write this to let you know…
Hello I m write this to let you know I’m paying my credit card 80 pounds very monthly so don’t have any problem with it just to let you know
10 novembre 2025
Non scritta su invito
I highly recommend Fair Finance because…
I highly recommend Fair Finance because they offered me a quick loan and I can pay in installments.
Staff very friendly 🙂🙂🙂
Easy to apply
4 novembre 2025
Non scritta su invito
Excellent company easy to apply friend…
Excellent company easy to apply friend has used fair finance in the passed highly recommended t
27 ottobre 2025
Non scritta su invito
Risposta di Fair Finance
Hi Ed,
Thank you so much for the kind word and recommendation! We're glad you found the application easy, and you had a positive experience with Fair Finance.
If you need any further help or information, please let us know, we're happy to assist.
Best regards,
Fair Finance Team
Terrible customer service
Since May, I have made three separate attempts to complain and enquire about your data policy, you still cannot be bothered to respond so I will now be escalating it further to the FCA. Terrible customer service.
25 ottobre 2025
Non scritta su invito
Risposta di Fair Finance
Hi ND,
We are very sorry you haven’t had a response and thank you for flagging this.
Please contact our complaints team directly so we can resolve this as a priority:
Email: complaints@fairfinance.org.uk
When you contact us, please include your full name, account number (if you have it) and dates of prior enquiries.
If you remain unsatisfied after we respond, you can escalate to the Financial Ombudsman Service or the FCA.
Best regards,
Fair Finance Team
the communication from start to finish…
the communication from start to finish is perfect, a very excellent company, this is my 3rd loan with them now have not missed a payment, but the service you get and the ease of applying is brilliant.
23 ottobre 2025
Non scritta su invito
Risposta di Fair Finance
Hi John,
Thank you for the wonderful feedback and for choosing us again! We’re thrilled the communication and application were smooth and well done on your repayments. f you need any further help or information, please let us know, we're happy to assist.
Best regards,
Fair Finance Team
Great experience
I have found fair finance very helpful indeed. They have been professional and they helped me out when I needed the extra cash. I highly recommend them.
22 gennaio 2025
Took out a loan with Fair Finance last…
Took out a loan with Fair Finance last year and no problems. Everything paid back on time and loan closed. Have since twice applied for another loan due to unforeseen circumstances. Twice been refused? Nothing has changed - yet computer says no? Won’t be using again (I’m 3 months or ever) they probably respond to this review with some bla, bla about carefully considering all aspects, bla, bla…. Then why was the first loan granted?!?
30 settembre 2025
Non scritta su invito
The third party they use made s false…
The third party they use made s false claim I do not get benefits thus refused loan. False hope and terminal dog will have to be put down completely rogue company do not trust
20 settembre 2025
Non scritta su invito
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.