I've had a doorbell for 2 years now. It works reasonably well and the app is easy to use BUT... 1) It doesn't capture everything. The only night someone came down our street trying all the car... Leggi di più
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Scopri cosa dicono le persone
Bought security cameras to install in my 92 year old mother’s bungalow so that we could keep an eye on her should we need to after coming out of 3 months in hospital. Set up at home using a 4G router... Leggi di più
Difficult product to set up. YOU ARE FORCED TO INSTALL AN APK to control it, but that APK FORCES — I REPEAT, FORCES — you to grant many permissions: location, access to photos, etc. TOTALLY IN... Leggi di più
L'azienda ha risposto
Fine until you have a problem. A high end camera, still well within it's warranty developed a fault. After several attempts to sort this with their tech dept., they offered to replace it. Th... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Informazioni su ezviz.com/uk
Scritti dall'azienda
EZVIZ - Creating Easy Smart Home
Since 2013, EZVIZ is dedicated to putting “easy vision” in every home – that is, we strive to build simple yet powerful smart home devices and appliances to provide visual protection and tangible joy to every family. A global leader in smart home security, EZVIZ empowers the future of smart, connected living through relentless tech innovations, reliable high-quality products, and trustworthy cloud services. With footprint in more than 130 countries, we've been trusted by millions of users and families.
VISIT OUR WEBSITEInformazioni di contatto
Stati Uniti
- ezviz.com/uk
2,4
Scarso
180 recensioni
Ha risposto al 11% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Ezviz DB1 Pro and Smart Chime for DB1…
Ezviz DB1 Pro and Smart Chime for DB1 Pro.
Video doorbell is working ok (as long as you have separate 2.4 GHz WiFi), Chime from other hand is annoying - loosing connection and is very quiet (for bell).
Overall system is ok but need improvement
11 giugno 2023
Risposta di ezviz.com/uk
Hello M Pro,
Thank you for your feedback. Based on the insights you've shared, we would like to update some key information and usage recommendations regarding the EZVIZ DB1 Pro and Smart Chime products that you have purchased.
Please kindly note that DB1 pro supports both 2.4G and 5G connection, and you can adjust the volume of the chime sound from the EZVIZ APP - Chime settings page - Sound.
As for the offline issue, to ensure that your chime receives a strong signal and has sufficient bandwidth to work, you can try to
- Move the chime closer to your router, avoid obstacles and interferences such as walls, lifts, microwaves, washing machines and Bluetooth devices.
- If your Wi-Fi router has an adjustable antenna, try pointing it in different directions.
- If possible, disconnect some infrequently used devices from your router.
If you are still experiencing the offline problem, please send an email to support@ezviz.com or contact us on the hotline 44 (0) 2038 6863 60 Monday to Friday, 9am - 12pm, 12:45pm - 5pm. We are here to help you.
Kind regards
Floria
Your EZVIZ Customer Support Team
Quick delivery and quality products
25 giugno 2023
This video doorbell solved my problem
I had a Eufy doorbell before but the performance not great, someone recommend the EZVIZ to me, I want to say this is excellent product. It does exactly what i want and the battery really good can last long time.
1 aprile 2023
Non scritta su invito
Very good for the money can say highly…
Very good for the money can say highly pleased 100%
18 giugno 2023
Product says last 240 day plus
Product says last 240 day plus. Hasnt even managed a month not worth 116. More like 50 pounds blink last longer
18 giugno 2023
Risposta di ezviz.com/uk
Hi,
Please kindly note the battery life data is from EZVIZ Lab’s test results under standard conditions, and the actual battery life will vary depending on environmental factors, network stability and the frequency of camera activities.
Thus, to optimize the battery life, we suggest you check the followings:
1)Low temperature. As the battery inside is lithium-ion battery, if the temperature is low, the charging would be slowed, so you may need to charger more often at temperatures below 0.
2)Weak Wi-Fi connection. Please ensure the network connection is good and there is no barrier or radio interference between your camera and your router causing unstable network. You may open EZVIZ mobile app > enter camera settings > Network Settings and tap Wi-Fi Signal Strength to test the signal.
3)Meanwhile, you can try below settings to reduce battery drain:
- enable Power Saving or Super Power Saving(only active live view can wake up the camera) in camera Settings > Working Mode
- decrease detection sensitivity in camera settings > Intelligent Detection
- draw detection areas in camera settings > Intelligent Detection
Hope the above helps and if you do have further questions or concerns, feel free to contact us at support@ezvizlife.com
Best Regards,
Customer Service Team
Jill
Risposta di ezviz.com/uk
Hi, sorry for the inconvenience caused.
According to your request, you may enter the Device Settings page>Audio Settings > Chime Ringtone Settings to adjust the ring type and volume as you need. If not working, for better troubleshooting, please contact us at support@ezvizlife.com and offer the device serial number and screenshots of the related issue pages for further checking.
Best Regards,
Customer Service Team
Jill
Excellent quality camera
Excellent quality camera. Functions and app great. Higher spec than some more expensive cameras. Delivery and service excellent. Price great, mine was on sale too.
11 giugno 2023
EZVIZ is so simple to install and use
EZVIZ is so simple to install and use, I now have 7 cameras around my house and business. including the doorbell.
20 giugno 2023
Third camera added to my network and…
Third camera added to my network and works seamlessly with all my existing equipment
18 giugno 2023
Excellent service and great devices
6 giugno 2023
A1 service as promised
A1 service as promised! Thank you so much for a quick turnaround.
4 giugno 2023
Quick delivery,great product at a very…
Quick delivery,great product at a very reasonable price
21 maggio 2023
DB2 Review from a householder
Great camera what I like is the different mounting plates for mounting the camera up or down or left or right.Fantastic addition at no extra cost
15 maggio 2023
I had a great shopping experience at…
I had a great shopping experience at ezviz store! I can easy to find what I was looking for and the shipping speed was so fast!
23 maggio 2023
Non scritta su invito
DB2 DOORBELL & CHIME NOT CONNECTING
Purchased doorbell & chime pack after reading positive Expert Review & others. Prompt delivery and well packaged.
Set-up instructions via App are clear but after 6 days & 10 attempts including re-sets I cannot connect. I have a 970 mbps internet & a router that runs both 2.4 and 5 ghz (Ezviz needs 2.4). Conection fails despite everything being within 1 metre of router.
Interestingly the box contains a small label that specifically tells you to contact Support if unable to connect....so they know there are issues! I contacted Support (overseas I beileve) via tel and was answered quickly. Tried to connect with him, failed so he referred the case to an expert. Received follow-up email a day later but the person just repeated same pre-canned text and ignored what I had told them the day before. No solution as of today. I caution buying this product which clearly has in-built connection problems. I will update review if resolved or returned for refund.
16 maggio 2023
Non scritta su invito
Pathetic customer service
Pathetic customer service. Only available via email and they take weeks to reply and then 8gnore the issue. Crooks have a faulty doorbell which they refuse to fix or take back as return. Never worked from day one. BEWARE.
9 febbraio 2023
Risposta di ezviz.com/uk
Dear Customer,
We are sorry to hear that you had a negative shopping experience with our brand. We understand that you encountered some issues while using our product, and we have been working hard to provide you with the best after-sales service. After further investigation, we discovered that the initial communication was delayed because of incomplete information provided by you, which resulted in a longer troubleshooting process and your request has been transferred to the concerned team for further processing. We sincerely apologize for this inconvenience.
In the future, we will handle similar situations with more professionalism and attention to detail to ensure that our customers can have the best shopping experience possible. If you have any other questions or concerns about our products or services, please do not hesitate to contact us. Thank you once again for your support and trust in us.
Best regards,
Good product
Good product, recomended by which, although numerous problems with discounts on offer being redeemed but customer service go there in the end
26 aprile 2023
Risposta di ezviz.com/uk
Thank you so much for your encouraging star ratings!
Ordered a twin pack
Ordered a twin pack, and was only sent 1 camera. I had to chase Ezviz to get the second one delivered as they didn't notice only 1 was sent. There is no contact number for the shop, had to phone the worldwide support center to get my issue logged and then it took a couple of weeks until i received my second camera.
16 aprile 2023
Risposta di ezviz.com/uk
Hello Krisztian Bak,
Sorry for the inconvenience. Please kindly find our official UK contact information here. If you need further assistance, please don't hesitate to contact us.
Contact information:
Technical Support: support.uk@ezviz.com
Telephone Hotline: 44 (0) 2038 6863 60, Monday - Friday, 9am - 12pm,12:45pm-5pm. We are here to help you.
Kind regards
Floria
Your EZVIZ Customer Support Team
Fine if Working - but if not ......
I bought 3 cameras direct from Ezviz, they are easy to fit and get used to and the quality of the images is good.
Two of the C8C cameras work fine, I have been through customer services via email and phone calls and I cannot fault the support regarding the camera that isn't working.
However all are agreed that the one camera has a hardware fault and I have been advised to contact the seller to seek a replacement - but the seller is part of the Ezviz franchise, it's contact details are the same as the support centre and there is no individual telephone number or email address for the seller.
Therefore I cannot get in touch with the seller and after the support centre intimating they can assist - now do not answer calls and haven't responded to my emails requesting their support to get either a refund or a replacement.
23 aprile 2023
Risposta di ezviz.com/uk
Hi, Michael. We sincerely apologize for any inconvenience caused.
We value your feedback and took prompt action to address your concerns. Upon further checking, we have sent you a new replacement device and made every effort to improve your shopping experience.
We hope you can understand our mistake and kindly consider changing your original negative review. Your satisfaction is our ultimate goal, and we will continue to work hard to provide you with better shopping experiences.
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