EZO Recensioni 

Risposta di EZO

2 giorni fa

Hi Colin,

Thank you for your review! ⚡

We're delighted to hear you've had an excellent experience with our customer support team. Providing friendly, knowledgeable support from real people when it's needed is something we take great pride in.

Thank you for taking the time to share your feedback and for choosing EZO.

Electric regards,
EZO Support Team.

Risposta di EZO

Pubblicata un giorno fa

Hi Terry,

Thanks for taking the time to leave such detailed feedback – it's really helpful. We're glad the charger was able to get you on your way.

You're absolutely right that charging speeds can vary when both connectors are in use. The 75kW rating is the maximum output of the charger, and when two vehicles are charging simultaneously, that available power is shared between them.

We also understand how important this location is, especially as it's one of the few rapid charging options in the area. Our technical team is aware of the issues at this site, and we're actively working to keep this charger available and minimise downtime, so we really appreciate you highlighting the recent outage.

Thanks again for helping us make the EZO network even better, and we hope to see you charging with us again soon!⚡🚗

Electric regards,
EZO Support Team.

Risposta di EZO

2 giorni fa

Hi Yvonne,

Thank you for your review! ⚡

We're delighted to hear you've found the EZO app easy to use, with clear charging information and straightforward instructions.

It's also wonderful to hear our customer support team was able to assist you and that you found them pleasant and efficient. Providing a simple charging experience backed by friendly, helpful support is exactly what we aim for.

Thank you for taking the time to share your feedback and for choosing EZO.

Electric regards,
EZO Support Team.

Risposta di EZO

Un giorno fa

Hi Nicholas,

Thanks for taking the time to share your feedback.

As a one-time gesture of goodwill, we’ve refunded the €8 overstay fee to your account. We’ve also taken note of your comments regarding a possible grace period and will pass this feedback on to the relevant team.

Just to clarify, overstay fees are in place to help keep chargers available for all drivers. For fast chargers, the overstay period begins after 45 minutes, while slower AC chargers can have different time limits depending on the unit — either 10 hours or 24 hours. This information is always available in the EZO app by selecting “Show Pricing” before choosing a connector.

We appreciate you sharing your experience and hope you’ll give EZO another try in the future. We’re always working to make the charging experience as smooth and straightforward as possible. ⚡🚗

Electric regards,
EZO Support Team.

Risposta di EZO

Un giorno fa

Hi Chris,

Thanks for taking the time to share your feedback. We understand how frustrating the experience was for you.

We’ve reviewed your previous contact with our support team and can confirm that the pre-authorisation amounts have already been released from our side. In some cases, banks can take additional time to process and remove these temporary holds, which can make the funds appear unavailable for longer than expected.

Our 24/7 support line supports all EZO customers across both Ireland and the UK. We appreciate your comments about the call experience and will make sure this feedback is shared with the relevant team.

For future charging sessions, creating an EZO account and adding a payment method can help avoid pre-authorisation holds completely and make starting a session more straightforward.

Thanks again for sharing your experience — feedback like this helps us continue improving the network and the customer journey.

Electric regards,
EZO Support Team.

Risposta di EZO

2 giorni fa

Hi Martin,

Thank you for your review! ⚡

We're delighted to hear you've found our fast chargers easy to use and that you value having them available in smaller towns.

We also appreciate your feedback regarding pricing. We continuously review our pricing as we work to provide a reliable, convenient and high-quality charging service while continuing to expand and maintain our network.

Thank you for taking the time to share your feedback and for choosing EZO.

Electric regards,
EZO Support Team.

Risposta di EZO

2 giorni fa

Hi Matthew,

Thank you for your review! ⚡

We're delighted to hear you've found our chargers simple and easy to use. Providing a straightforward, reliable charging experience with clear payment options is exactly what we aim for, especially for drivers who may only use public charging occasionally.

Thank you for taking the time to share your feedback and for choosing EZO.

Electric regards,
EZO Support Team.

Risposta di EZO

Un giorno fa

Hi Martin.

Thanks for taking the time to share your feedback! Glad to hear you found it easy to connect and start charging at Fitzpatrick's Killiney. ⚡

We appreciate your comments about the access fee. As you’re already using our Prepay option, you’re benefiting from the lower access fee available compared to Pay As You Go.

With that being said, your feedback around pricing and shorter charging sessions is really valuable, and we’ll make sure it’s shared with the relevant team as we continue working to improve the charging experience.

Thanks again for being part of the EZO network! 🚗⚡

Electric regards,
EZO Support Team.

Risposta di EZO

Un giorno fa

Hi Mary,

Thanks so much for the review! ⭐

We're really pleased to hear you were able to get a good charge in the end.

We have reviewed your account and, even thought that first charger does not seem to be presenting any faults at the moment, we'll take a look just to make sure everything is working as it should.

Thanks for helping us keep the EZO network running at its best! ⚡🚗

Electric regards,
EZO Support Team.

Risposta di EZO

2 giorni fa

Hi Nicola,

Thank you for your review! ⚡

We're delighted to hear your charging session in Aviemore was quick and straightforward, and that you experienced fast charging.

Thank you for taking the time to share your feedback and for choosing EZO.

Electric regards,
EZO Support Team.

Risposta di EZO

2 giorni fa

Hi Martin,

Thank you for your review! ⚡

We're delighted to hear you choose EZO for your longer journeys and that you've found both our app and chargers easy to use.

It's also great to know you find the map feature helpful when planning trips and that being able to view a wider range of charging locations enhances your experience.

Thank you for taking the time to share your feedback and for choosing EZO.

Electric regards,
EZO Support Team.

Risposta di EZO

Un giorno fa

Hi Helen,

Thanks for taking the time to share your feedback. We're sorry to hear you had trouble getting your charging session started, although we're glad our support team was able to help when you called.

After reviewing your account, we believe it may have been related to the start-up process.

When charging through the app, make sure you're following the steps below:

1. Log in
2. Open the map
3. Search for your location
4. Select the charge point
5. Choose the connector
6. Once the app shows “Initiate Charging,” plug in the cable

If you'd like, please email us at support@ezo.ie and we'll be happy to talk you through the process step by step and help make sure your next charging session goes smoothly.

Electric regards,
EZO Support Team.

Risposta di EZO

Un giorno fa

Hi Gordon,

Thanks for your feedback.

We've looked into the charger you used and can confirm that it's a 7.6kW AC charger, so charging speeds will naturally be slower than on our rapid chargers.

If you're looking for a quicker top-up, we also have rapid chargers delivering up to 50kW. You can use the filter in the EZO app to find these on the map and choose the charging speed that best suits your journey.

If you'd like any help finding a suitable charger, just drop us an email at support@ezo.co.uk and we'll be happy to help.

Electric regards,
EZO Support Team.

Risposta di EZO

2 giorni fa

Hi Cliff,

Thank you for your review! ⚡

We're delighted to hear your charging experience was simple, reliable and worked exactly as expected. Providing a straightforward and dependable charging experience is exactly what we aim for.

Thank you for taking the time to share your feedback and for choosing EZO.

Electric regards,
EZO Support Team.

Risposta di EZO

Un giorno fa

Hi Eddie,

Thanks so much for taking the time to leave us a review! We're really glad to hear you've been enjoying our network and finding plenty of chargers along the way. ⚡

We really appreciate you highlighting the points about the missing QR codes and the payment card symbol. Feedback like this helps us improve the charging experience, and we'll make sure it's passed on to the relevant team to review.

If you happen to remember which chargers these were, we'd love if you could email us at support@ezo.ie with the locations so we can investigate them further.

Thanks again for helping us make EZO even better, and happy charging! 🚗⚡

Electric regards,
EZO Support Team.

Risposta di EZO

22 lug 2026

Hi Sharon,

Thank you for your review! ⚡

We're delighted to hear you found charging through the EZO app simple, quick and easy. Providing a seamless charging experience is exactly what we aim for.

Thank you for taking the time to share your feedback and for choosing EZO.

Electric regards,
EZO Support Team.

Risposta di EZO

22 lug 2026

Hi Dominic,

Thank you for your review! ⚡

We're delighted to hear you found our charger straightforward to use and that you had a positive charging experience.

We also appreciate your feedback regarding the app. If you would prefer not to use the app, you can order an EZO RFID charging fob directly through the app by following these steps:

Account > My RFID Cards > Tap the + symbol in the top right-hand corner > Order an RFID Card

The RFID fob allows you to start and stop charging by simply tapping it on the charger, making the charging process even quicker and easier.

Thank you for taking the time to share your feedback with us.

Electric regards,
EZO Support Team.

Risposta di EZO

22 lug 2026

Hi Cyril,

Thank you for your review! ⚡

We're delighted to hear you've found both the EZO app and RFID fob simple and easy to use. Providing a convenient and hassle-free charging experience is exactly what we aim for.

Thank you for taking the time to share your feedback and for choosing EZO.

Electric regards,
EZO Support Team.

Risposta di EZO

22 lug 2026

Hi Sean,

Thank you for your detailed review! ⚡

We're delighted to hear you had a positive experience charging at our Banagher site and that the 50kW charging speed exceeded your expectations.

We also appreciate your feedback regarding using your EZO RFID fob and the location of the card reader. Feedback like yours helps us identify areas where we can improve the charging experience and make our chargers even more intuitive to use.

We're sorry your charging session ended early because your account ran out of credit. We appreciate your suggestion regarding automatic top-ups, and we'll ensure your feedback is shared with the relevant team as we continue to enhance our services.

Thank you for taking the time to share your experience with us.

Electric regards,
EZO Support Team.

Risposta di EZO

22 lug 2026

Hi Dan,

Thanks for taking the time to leave us your feedback.

We understand how frustrating this can be, so as a one-time gesture of goodwill, we've refunded the overstay fee to your EZO balance.

If a charging session doesn't stop immediately after pressing "Stop Charging", some chargers can take a little time to process the request. In many cases, waiting around 60 seconds or presenting the same RFID fob used to start the session will resolve it.

If you ever run into the issue again, just get in touch with us at support@ezo.ie or give our 24/7 support line a call on 012544456. We'll be happy to help get you back on the road as quickly as possible ⚡

Electric regards,
EZO Support Team