Sylvia was amazing! She noticed that I had sent in a prescription that had actually expired. She emailed me and I was able to get in to an appointment that week. And instead of making me start over I... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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I think there should be a paddle or something to cover your eye when doing the eyechart. I used my hand to cover one eye and read the letters this didn't work very well either I was pushing on my eye... Leggi di più
Product was delivered in a timely manner. The glasses looked great but I had a hard time on focusing on my surroundings. The prescription seemed a lot stronger then my regular glasses. Guess it will g... Leggi di più
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The young lady that came was so nice and caring she took her time and was patient with everyone good job I'm sorry I didn't remember your name but thank you
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Dettagli dell'azienda
Informazioni su Eyelation Technologies Inc.
Scritti dall'azienda
Eyelation Return Policy
Free Delivery & 30 Day Satisfaction Guarantee!
Last Updated Date: June 22, 2017
All warranty replacements are freely provided by Eyelation and honored at Eyelation's discretion. Returns are subject to review upon receipt. This policy is subject to change. All updates to the policy will be posted here and our main website at eyelation.com/Home/Policy.
SAFETY GLASSES
Eyelation has a 30-day guarantee on most safety glasses ordered through the kiosk. During this 30-day period, a customer may send his/her glasses back to Eyelation ONE time, at Eyelation's expense, for an adjustment, exchange, or a full refund. The 30-day exchange period begins from the date they are shipped/received, not ordered.
In order to obtain a refund, you must contact Eyelation Customer Service at 888-308-4703 or questions@eyelation.com within 30 days of receiving the product. Customer Service is available Mon.-Fri. 8am-6pm CST.
For exchanges, a full credit will be issued for the returned pair and a new order will be placed for the replacement pair. All monies will be refunded or charged to the customer and/or company as appropriate. Glasses that are received past the 30 days are no longer eligible for a return or refund.
Most frames carry a 1-year warranty against breakage caused by normal wear and tear. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for a one-time replacement at no cost. It is at Eyelation's discretion to determine if damage is considered normal wear and tear. Replacement frames, whether purchased or issued under a warranty, are not covered under warranty.
When Hard Coating is purchased, the lenses have a one-year, one-time warranty replacement against breakage and major scratches. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for replacement lenses at no cost. This warranty is void if any paper cleaning products, solvents, ammonia or ammonia-based products (such as Windex) have been used on the lenses. It is at Eyelation's discretion to determine if the damage is covered under warranty.
If a doctor prescribes a "multifocal style*" lens and the customer chooses to order single vision instead, then the customer waives the 30-day warranty.
Glasses ordered against the optician's recommendation are not eligible for a return or exchange.
*A "multifocal style" lens is a lens characterized as a lens that contains multiple powers within the lens. Multifocal style lenses can be bifocals, trifocals, and progressives. Prescriptions written with an ADD power are written for a bifocal.
SAFETY SHOES
Eyelation has a 30-day guarantee on unworn safety shoes. To receive a refund, shoes must not have been worn or used, cannot show wear & tear, have no scuff marks, scratches, or dirt, and must be returned in its original packing box. It is at the discretion of Eyelation to issue refund. Shoes that show visible signs of use will not be issued credit, and the shoes will be returned to the customer.
All warranty replacements are freely provided by Eyelation and honored at Eyelation's discretion. Returns are subject to review upon receipt. This policy is subject to change. All updates to the policy will be posted here and our main website at eyelation.com/Home/Policy.
If you have any questions regarding our policy, please contact an Eyelation customer service representative at 888.308.4703.
SAFETY GLASSES
Eyelation has a 30-day guarantee on most safety glasses ordered through the kiosk. During this 30-day period, a customer may send his/her glasses back to Eyelation ONE time, at Eyelation's expense, for an adjustment, exchange, or a full refund. The 30-day exchange period begins from the date they are shipped/received, not ordered.
In order to obtain a refund, you must contact Eyelation Customer Service at 888-308-4703 or questions@eyelation.com within 30 days of receiving the product. Customer Service is available Mon.-Fri. 8am-6pm CST.
For exchanges, a full credit will be issued for the returned pair and a new order will be placed for the replacement pair. All monies will be refunded or charged to the customer and/or company as appropriate. Glasses that are received past the 30 days are no longer eligible for a return or refund.
Most frames carry a 1-year warranty against breakage caused by normal wear and tear. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for a one-time replacement at no cost. It is at Eyelation's discretion to determine if damage is considered normal wear and tear. Replacement frames, whether purchased or issued under a warranty, are not covered under warranty.
When Hard Coating is purchased, the lenses have a one-year, one-time warranty replacement against breakage and major scratches. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for replacement lenses at no cost. This warranty is void if any paper cleaning products, solvents, ammonia or ammonia-based products (such as Windex) have been used on the lenses. It is at Eyelation's discretion to determine if the damage is covered under warranty.
If a doctor prescribes a "multifocal style*" lens and the customer chooses to order single vision instead, then the customer waives the 30-day warranty.
Glasses ordered against the optician's recommendation are not eligible for a return or exchange.
*A "multifocal style" lens is a lens characterized as a lens that contains multiple powers within the lens. Multifocal style lenses can be bifocals, trifocals, and progressives. Prescriptions written with an ADD power are written for a bifocal.
SAFETY SHOES
Eyelation has a 30-day guarantee on unworn safety shoes. To receive a refund, shoes must not have been worn or used, cannot show wear & tear, have no scuff marks, scratches, or dirt, and must be returned in its original packing box. It is at the discretion of Eyelation to issue refund. Shoes that show visible signs of use will not be issued credit, and the shoes will be returned to the customer.
Informazioni di contatto
8525 W. 183rd Street, 60487, Tinley Park, Stati Uniti
- (888) 308-4703
- questions@eyelation.com
- eyelation.com
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Risposta di Eyelation Technologies Inc.
Hello James,
We're so glad to hear that your ordering experience was amazing! We appreciate you taking the time to share your positive feedback with us.
-Team Eyelation
Wrong prescription and order number
First of all you had a wrong order number for my order. Had to make another request for the right order. Took a long time and the lenses was not the right prescription grade.
11 settembre 2026
Risposta di Eyelation Technologies Inc.
Hello Alex,
We’re sorry to hear that you’re having vision challenges with your new glasses!
Luckily, we offer a 30-day return, exchange and adjustment policy from the date of delivery. If you’d like to start a product exchange, return or adjustment, please contact Eyelation customer service at 1.888.308.4703 or email questions@eyelation.com. We’ll even send you a FREE prepaid label to make the return process as smooth as possible.
-Team Eyelation
I thought the experience went very…
I thought the experience went very well. Friendly service, timely. Im looking forward to getting my glasses!
22 settembre 2026
Risposta di Eyelation Technologies Inc.
Hello
Thank you for your review - it’s always great to receive positive feedback. We hope you enjoy your new safety eyewear.
-Team Eyelation
Easy to order and great experience with…
Easy to order and great experience with the 1 return
22 settembre 2026
Risposta di Eyelation Technologies Inc.
Hello Rusty,
We're so glad to hear that you found the ordering process easy and had a great experience with your return. Thank you for your positive feedback!
-Team Eyelation
Took a while to locate where to upload…
Took a while to locate where to upload the prescription
22 settembre 2026
Risposta di Eyelation Technologies Inc.
Hello Rosa,
We appreciate your feedback and understand that finding the upload section was challenging. We are working to improve this.
-Team Eyelation
Just the whole process was easy
22 settembre 2026
Risposta di Eyelation Technologies Inc.
Hello Demoine,
We are so pleased to hear that you found the entire process to be easy. Thank you for sharing your positive feedback with us!
-Team Eyelation
First time using this service and it…
First time using this service and it couldnt have been easier.
22 settembre 2026
Risposta di Eyelation Technologies Inc.
Hello Andrew,
We're so happy to hear that your first experience with our service was easy and positive! We appreciate your kind words.
-Team Eyelation
Risposta di Eyelation Technologies Inc.
Hello Bertha,
Thank you for your review - it’s always great to receive positive feedback. We hope you enjoy your new safety eyewear.
-Team Eyelation
Slow to give updates and delivery.
Slow to give updates and delivery.
I forgot that ordered and give me headache on 1srt time ordering
22 settembre 2026
Risposta di Eyelation Technologies Inc.
Hello OB,
We are truly sorry for the frustration caused by the slow updates and delivery. We understand this was a difficult first experience for you. We are actively working to improve our communication and delivery times.
-Team Eyelation
Super slow shipping and no tracking or…
Super slow shipping and no tracking or communication about it. Had to call and complain and now all of a sudden they are bringing shipped. Unprofessional get it together people.
22 settembre 2026
Risposta di Eyelation Technologies Inc.
Hello Gena,
Thank you for your reply. We received an expired Rx with your original order. Emails were sent to let you know. When we did not receive a valid one within 10 days the order was cancelled. Once we received the correct prescription your order was processed and delivered.
-Team Eyelation
still waiting on safety glasses??
21 settembre 2026
Risposta di Eyelation Technologies Inc.
Hello Steven,
Thank you for your reply. Your glasses were delivered yestereday. We hope they work well for you.
-Team Eyelation
I went from not being able to see…
I went from not being able to see anything to seeing crisp clear EVERYTHING!!! It was very fast too! Nice workers always.
15 settembre 2026
Risposta di Eyelation Technologies Inc.
Hello Becky,
We're so pleased to hear that you can see everything clearly now and that the process was fast! We appreciate you acknowledging our nice workers.
-Team Eyelation
Took 32dys for my order to be shipped
22 settembre 2026
Risposta di Eyelation Technologies Inc.
Hello Keshia,
We are so sorry for the delay and inconvenience. Your order, along with several others, had to be resubmitted to our lab. There was an issue we were unaware of. Again we apologize. We know how frustrating it is to be waiting for something and it takes too long. We do hope they work well for you.
-Team Eyelation
Good service
11 settembre 2026
Risposta di Eyelation Technologies Inc.
Hello Alvaro,
Earning your 5-star review means the world to us. We’re so glad we could make the process simple and straightforward for you!
-Team Eyelation
Risposta di Eyelation Technologies Inc.
Hello Angeline,
We're so glad to hear that you experienced good service and quick responses from our team. We appreciate your kind words!
-Team Eyelation
The tech that was in was amazing
The tech that was in was amazing, friendly and helpful.
11 settembre 2026
Risposta di Eyelation Technologies Inc.
Hello Danyelle,
We're so glad to hear that our technician was amazing, friendly, and helpful during your visit. Thank you for sharing your positive experience with us!
-Team Eyelation
easy to deal with and fast turn around…
easy to deal with and fast turn around time great experience
11 settembre 2026
Risposta di Eyelation Technologies Inc.
Hello Darrell,
We are so glad to hear that you had such a positive experience with us and that our turnaround time met your expectations. We truly appreciate your kind words!
-Team Eyelation
Easy and hassle free
Easy and hassle free. I download my prescription and pick my lens and frame options. This has been the easiest safety glass purchase I've made in 35 years.
11 settembre 2026
Risposta di Eyelation Technologies Inc.
Hello Jeffery,
We're so glad to hear that your safety glass purchase was easy and hassle-free! It's wonderful to know that you found the process straightforward. Thank you for sharing your positive experience!
-Team Eyelation
cant see out of glasses
10 settembre 2026
Risposta di Eyelation Technologies Inc.
Hello Shon,
We’re sorry to hear that you’re having vision challenges with your new glasses!
Your eyewear is eligible for a product adjustment, return or exchange within 30 days of delivery. If you’d like to start a product exchange, return or adjustment, please contact Eyelation customer service at 1.888.308.4703 or email questions@eyelation.com. We’ll even send you a FREE prepaid label to make the return process as smooth as possible.
-Team Eyelation
Risposta di Eyelation Technologies Inc.
Kakyna,
We're so glad to hear that your ordering experience was easy and that your delivery was quick! We truly appreciate you sharing your positive feedback with us.
-Team Eyelation
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