Sylvia was amazing! She noticed that I had sent in a prescription that had actually expired. She emailed me and I was able to get in to an appointment that week. And instead of making me start over I... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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placing the order was easy although you are deseptive with the $67.00 anti fog manditory requirement. you should not say you allow $210 for safety glasses instead tell people they are allowed $143 fo... Leggi di più
Well, I placed an order on the 26th of September. I am now getting information today October 9th that it has been shipped. No communication between that time. Also the tracking number isn't registeri... Leggi di più
The young lady that came was so nice and caring she took her time and was patient with everyone good job I'm sorry I didn't remember your name but thank you
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Informazioni su Eyelation Technologies Inc.
Scritti dall'azienda
Eyelation Return Policy
Free Delivery & 30 Day Satisfaction Guarantee!
Last Updated Date: June 22, 2017
All warranty replacements are freely provided by Eyelation and honored at Eyelation's discretion. Returns are subject to review upon receipt. This policy is subject to change. All updates to the policy will be posted here and our main website at eyelation.com/Home/Policy.
SAFETY GLASSES
Eyelation has a 30-day guarantee on most safety glasses ordered through the kiosk. During this 30-day period, a customer may send his/her glasses back to Eyelation ONE time, at Eyelation's expense, for an adjustment, exchange, or a full refund. The 30-day exchange period begins from the date they are shipped/received, not ordered.
In order to obtain a refund, you must contact Eyelation Customer Service at 888-308-4703 or questions@eyelation.com within 30 days of receiving the product. Customer Service is available Mon.-Fri. 8am-6pm CST.
For exchanges, a full credit will be issued for the returned pair and a new order will be placed for the replacement pair. All monies will be refunded or charged to the customer and/or company as appropriate. Glasses that are received past the 30 days are no longer eligible for a return or refund.
Most frames carry a 1-year warranty against breakage caused by normal wear and tear. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for a one-time replacement at no cost. It is at Eyelation's discretion to determine if damage is considered normal wear and tear. Replacement frames, whether purchased or issued under a warranty, are not covered under warranty.
When Hard Coating is purchased, the lenses have a one-year, one-time warranty replacement against breakage and major scratches. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for replacement lenses at no cost. This warranty is void if any paper cleaning products, solvents, ammonia or ammonia-based products (such as Windex) have been used on the lenses. It is at Eyelation's discretion to determine if the damage is covered under warranty.
If a doctor prescribes a "multifocal style*" lens and the customer chooses to order single vision instead, then the customer waives the 30-day warranty.
Glasses ordered against the optician's recommendation are not eligible for a return or exchange.
*A "multifocal style" lens is a lens characterized as a lens that contains multiple powers within the lens. Multifocal style lenses can be bifocals, trifocals, and progressives. Prescriptions written with an ADD power are written for a bifocal.
SAFETY SHOES
Eyelation has a 30-day guarantee on unworn safety shoes. To receive a refund, shoes must not have been worn or used, cannot show wear & tear, have no scuff marks, scratches, or dirt, and must be returned in its original packing box. It is at the discretion of Eyelation to issue refund. Shoes that show visible signs of use will not be issued credit, and the shoes will be returned to the customer.
All warranty replacements are freely provided by Eyelation and honored at Eyelation's discretion. Returns are subject to review upon receipt. This policy is subject to change. All updates to the policy will be posted here and our main website at eyelation.com/Home/Policy.
If you have any questions regarding our policy, please contact an Eyelation customer service representative at 888.308.4703.
SAFETY GLASSES
Eyelation has a 30-day guarantee on most safety glasses ordered through the kiosk. During this 30-day period, a customer may send his/her glasses back to Eyelation ONE time, at Eyelation's expense, for an adjustment, exchange, or a full refund. The 30-day exchange period begins from the date they are shipped/received, not ordered.
In order to obtain a refund, you must contact Eyelation Customer Service at 888-308-4703 or questions@eyelation.com within 30 days of receiving the product. Customer Service is available Mon.-Fri. 8am-6pm CST.
For exchanges, a full credit will be issued for the returned pair and a new order will be placed for the replacement pair. All monies will be refunded or charged to the customer and/or company as appropriate. Glasses that are received past the 30 days are no longer eligible for a return or refund.
Most frames carry a 1-year warranty against breakage caused by normal wear and tear. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for a one-time replacement at no cost. It is at Eyelation's discretion to determine if damage is considered normal wear and tear. Replacement frames, whether purchased or issued under a warranty, are not covered under warranty.
When Hard Coating is purchased, the lenses have a one-year, one-time warranty replacement against breakage and major scratches. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for replacement lenses at no cost. This warranty is void if any paper cleaning products, solvents, ammonia or ammonia-based products (such as Windex) have been used on the lenses. It is at Eyelation's discretion to determine if the damage is covered under warranty.
If a doctor prescribes a "multifocal style*" lens and the customer chooses to order single vision instead, then the customer waives the 30-day warranty.
Glasses ordered against the optician's recommendation are not eligible for a return or exchange.
*A "multifocal style" lens is a lens characterized as a lens that contains multiple powers within the lens. Multifocal style lenses can be bifocals, trifocals, and progressives. Prescriptions written with an ADD power are written for a bifocal.
SAFETY SHOES
Eyelation has a 30-day guarantee on unworn safety shoes. To receive a refund, shoes must not have been worn or used, cannot show wear & tear, have no scuff marks, scratches, or dirt, and must be returned in its original packing box. It is at the discretion of Eyelation to issue refund. Shoes that show visible signs of use will not be issued credit, and the shoes will be returned to the customer.
Informazioni di contatto
8525 W. 183rd Street, 60487, Tinley Park, Stati Uniti
- (888) 308-4703
- questions@eyelation.com
- eyelation.com
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In general was good.
15 settembre 2026
Risposta di Eyelation Technologies Inc.
Hello Leandro,
We're happy to hear that you generally had a good experience with us. We appreciate your positive feedback.
-Team Eyelation
Risposta di Eyelation Technologies Inc.
Hello Donte,
Earning your 5-star review means the world to us. We’re so glad we could make the process simple and straightforward for you!
-Team Eyelation
Worst company ever
Worst company ever. Order was not processed untill my call to customer service 2 weeks after their representative places order during visit to our company.
When glasses were received - prescription was wrong, glasses made me feel sick, flat surfaces looked caved in, etc. Shipped glasses back and didn't hear from them again. Still don't know if glasses were made using wrong prescription or their specialist can't provide correct prescription after eye exam. Tried to call customer service, but reach anybody here is mission impossible. Do not recommend their service.
26 agosto 2026
Risposta di Eyelation Technologies Inc.
Hello Olga,
We are truly sorry to hear about the extremely frustrating experience you've had with your recent order and the subsequent issues with your glasses. We understand how disappointing it must be to wait two weeks for an order to be processed, only to receive glasses with an incorrect prescription that caused discomfort. The difficulty you've faced in reaching our customer service team is also a serious concern, and we recognize how this has compounded your negative experience. We are actively reviewing our internal processes to prevent such delays in order processing and to ensure our customer service channels are more accessible. We are also investigating the issues related to your prescription and the quality of the glasses you received to understand what went wrong and to prevent similar occurrences for other customers. Your feedback is invaluable as we strive to improve our services and the quality of our products.
-Team Eyelation
The glasses did not have my tint on…
The glasses did not have my tint on them like I order.
15 settembre 2026
Risposta di Eyelation Technologies Inc.
Hello Raymond,
We’re sorry to hear that your glasses did not have the transitions you ordered.
Your eyewear is eligible for a product adjustment, return or exchange within 30 days of delivery. If you’d like to start a product exchange, return or adjustment, please contact Eyelation customer service at 1.888.308.4703 or email questions@eyelation.com. We’ll even send you a FREE prepaid label to make the return process as smooth as possible.
Risposta di Eyelation Technologies Inc.
Hello Henry,
We're so happy to hear that you found the ordering process easy and are pleased with the quality of our product. Thank you for your positive feedback!
-Team Eyelation
It is easy to order for me
It is easy to order for me. But others that are Spanish speakers only had problems understanding so I had to help several employees.
25 settembre 2026
Risposta di Eyelation Technologies Inc.
Hello Eduardo,
We're happy to hear you found ordering easy. We understand your concern about the language barrier for Spanish speakers and appreciate you helping your colleagues. We are always looking for ways to improve accessibility for all our customers.
-Team Eyelation
Easy to use and good flow
Easy to use and good flow. Nice option to see example of glasses on your portrait. Integrates well with benefit to understand out of pocket costs versus covered costs.
24 settembre 2026
Risposta di Eyelation Technologies Inc.
Hello Kelsey,
We're so pleased to hear you found the process easy to use and appreciated the option to virtually try on glasses. It's great that the benefit integration was helpful for understanding costs!
-Team Eyelation
Friendly, professional service
The optometrist was very friendly and professional. She was very fast (my appointment took about three minutes) and was able to see that my bifocal needed to be stronger by a watermark on my everyday glasses. My exam was on the 16th and my new safety glasses arrived today on the 25th. This is the fourth year of using Eyelation and I have never had a bad experience.
16 settembre 2026
Risposta di Eyelation Technologies Inc.
Hello Jonathon,
We are so pleased to hear about your positive experience with our optometrist and the efficiency of your recent visit! It's wonderful to know that our team provided such professional and swift service, accurately identifying your vision needs. We are also delighted that your new safety glasses arrived so quickly. Thank you for your continued loyalty over the past four years; we truly appreciate your kind words and positive feedback.
-Team Eyelation
Risposta di Eyelation Technologies Inc.
Hello Yolanda,
Earning your 5-star review means the world to us. We’re so glad we could make the process simple and straightforward for you!
-Team Eyelation
The ordering process was easy
The ordering process was easy. The virtual options to see how you look is great. They showed up in a reasonable amount of time and are made well
14 settembre 2026
Risposta di Eyelation Technologies Inc.
Hello Christopher,
We're so happy to hear that you found the ordering process easy and that our virtual try-on feature was helpful. It's wonderful that your items arrived quickly and are well-made!
-Team Eyelation
Order processing time
I ordered a pair of glasses in July that never shipped, and reached out to customer service at the end of August only to find out the frames that were ordered were out of stock and I was never notified. The customer service rep then changed the frames to ones in stock and created a new order. I then had to wait another whole month for those ones to ship.
25 settembre 2026
Risposta di Eyelation Technologies Inc.
Hello Phillip,
We apologize for the delay. Your order, along with several others, had to be retransmitted to our lab. Your glasses were shipped 3 days ago. We hope they work well for you.
-Team Eyelation
Eye check was easy and very safe
Eye check was easy and very safe. Good eye glasses. Thank you!
14 settembre 2026
Risposta di Eyelation Technologies Inc.
Hello Sony,
We're so glad to hear that your eye check was easy and safe, and that you are happy with your new glasses. Thank you for your positive feedback!
-Team Eyelation
Risposta di Eyelation Technologies Inc.
Hello Shankar,
We're so glad to hear that you had a good experience with us and that you're happy with what we're doing. Thank you for your positive feedback!
-Team Eyelation
The person was very helpful finding the…
The person was very helpful finding the ring eyesight for me
24 settembre 2026
Risposta di Eyelation Technologies Inc.
Hello Michael,
We're so glad our team could assist you in finding the perfect ring. We appreciate your kind words!
-Team Eyelation
Risposta di Eyelation Technologies Inc.
Hello Julio,
Earning your 5-star review means the world to us. We’re so glad we could make the process simple and straightforward for you!
-Team Eyelation
It was quick and easy.
24 settembre 2026
Risposta di Eyelation Technologies Inc.
Hello Brad,
We're delighted to know that you found your experience with us to be quick and easy. Thank you for taking the time to share your positive feedback!
-Team Eyelation
The glasses fit well and the vision is…
The glasses fit well and the vision is excellent
14 settembre 2026
Risposta di Eyelation Technologies Inc.
Hello Debra,
We're so glad to hear that your glasses fit well and that you're experiencing excellent vision. Thank you for sharing your positive feedback with us!
-Team Eyelation
Eyelation is very helpful and makes sure you are gonna get what you need.
I was not rushed making my order, they made sure my prescription was up to date so I would have the latest prescription.
23 settembre 2026
Risposta di Eyelation Technologies Inc.
Hello Andrew,
We're so pleased to hear that you felt unhurried while placing your order and that we ensured your prescription was current. Thank you for your wonderful feedback!
-Team Eyelation
Risposta di Eyelation Technologies Inc.
Hello James,
We're so glad to hear that your ordering experience was amazing! We appreciate you taking the time to share your positive feedback with us.
-Team Eyelation
Wrong prescription and order number
First of all you had a wrong order number for my order. Had to make another request for the right order. Took a long time and the lenses was not the right prescription grade.
11 settembre 2026
Risposta di Eyelation Technologies Inc.
Hello Alex,
We’re sorry to hear that you’re having vision challenges with your new glasses!
Luckily, we offer a 30-day return, exchange and adjustment policy from the date of delivery. If you’d like to start a product exchange, return or adjustment, please contact Eyelation customer service at 1.888.308.4703 or email questions@eyelation.com. We’ll even send you a FREE prepaid label to make the return process as smooth as possible.
-Team Eyelation
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