Sylvia was amazing! She noticed that I had sent in a prescription that had actually expired. She emailed me and I was able to get in to an appointment that week. And instead of making me start over I... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
I think there should be a paddle or something to cover your eye when doing the eyechart. I used my hand to cover one eye and read the letters this didn't work very well either I was pushing on my eye... Leggi di più
Product was delivered in a timely manner. The glasses looked great but I had a hard time on focusing on my surroundings. The prescription seemed a lot stronger then my regular glasses. Guess it will g... Leggi di più
L'azienda ha risposto
The young lady that came was so nice and caring she took her time and was patient with everyone good job I'm sorry I didn't remember your name but thank you
L'azienda ha risposto
Dettagli dell'azienda
Informazioni su Eyelation Technologies Inc.
Scritti dall'azienda
Eyelation Return Policy
Free Delivery & 30 Day Satisfaction Guarantee!
Last Updated Date: June 22, 2017
All warranty replacements are freely provided by Eyelation and honored at Eyelation's discretion. Returns are subject to review upon receipt. This policy is subject to change. All updates to the policy will be posted here and our main website at eyelation.com/Home/Policy.
SAFETY GLASSES
Eyelation has a 30-day guarantee on most safety glasses ordered through the kiosk. During this 30-day period, a customer may send his/her glasses back to Eyelation ONE time, at Eyelation's expense, for an adjustment, exchange, or a full refund. The 30-day exchange period begins from the date they are shipped/received, not ordered.
In order to obtain a refund, you must contact Eyelation Customer Service at 888-308-4703 or questions@eyelation.com within 30 days of receiving the product. Customer Service is available Mon.-Fri. 8am-6pm CST.
For exchanges, a full credit will be issued for the returned pair and a new order will be placed for the replacement pair. All monies will be refunded or charged to the customer and/or company as appropriate. Glasses that are received past the 30 days are no longer eligible for a return or refund.
Most frames carry a 1-year warranty against breakage caused by normal wear and tear. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for a one-time replacement at no cost. It is at Eyelation's discretion to determine if damage is considered normal wear and tear. Replacement frames, whether purchased or issued under a warranty, are not covered under warranty.
When Hard Coating is purchased, the lenses have a one-year, one-time warranty replacement against breakage and major scratches. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for replacement lenses at no cost. This warranty is void if any paper cleaning products, solvents, ammonia or ammonia-based products (such as Windex) have been used on the lenses. It is at Eyelation's discretion to determine if the damage is covered under warranty.
If a doctor prescribes a "multifocal style*" lens and the customer chooses to order single vision instead, then the customer waives the 30-day warranty.
Glasses ordered against the optician's recommendation are not eligible for a return or exchange.
*A "multifocal style" lens is a lens characterized as a lens that contains multiple powers within the lens. Multifocal style lenses can be bifocals, trifocals, and progressives. Prescriptions written with an ADD power are written for a bifocal.
SAFETY SHOES
Eyelation has a 30-day guarantee on unworn safety shoes. To receive a refund, shoes must not have been worn or used, cannot show wear & tear, have no scuff marks, scratches, or dirt, and must be returned in its original packing box. It is at the discretion of Eyelation to issue refund. Shoes that show visible signs of use will not be issued credit, and the shoes will be returned to the customer.
All warranty replacements are freely provided by Eyelation and honored at Eyelation's discretion. Returns are subject to review upon receipt. This policy is subject to change. All updates to the policy will be posted here and our main website at eyelation.com/Home/Policy.
If you have any questions regarding our policy, please contact an Eyelation customer service representative at 888.308.4703.
SAFETY GLASSES
Eyelation has a 30-day guarantee on most safety glasses ordered through the kiosk. During this 30-day period, a customer may send his/her glasses back to Eyelation ONE time, at Eyelation's expense, for an adjustment, exchange, or a full refund. The 30-day exchange period begins from the date they are shipped/received, not ordered.
In order to obtain a refund, you must contact Eyelation Customer Service at 888-308-4703 or questions@eyelation.com within 30 days of receiving the product. Customer Service is available Mon.-Fri. 8am-6pm CST.
For exchanges, a full credit will be issued for the returned pair and a new order will be placed for the replacement pair. All monies will be refunded or charged to the customer and/or company as appropriate. Glasses that are received past the 30 days are no longer eligible for a return or refund.
Most frames carry a 1-year warranty against breakage caused by normal wear and tear. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for a one-time replacement at no cost. It is at Eyelation's discretion to determine if damage is considered normal wear and tear. Replacement frames, whether purchased or issued under a warranty, are not covered under warranty.
When Hard Coating is purchased, the lenses have a one-year, one-time warranty replacement against breakage and major scratches. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for replacement lenses at no cost. This warranty is void if any paper cleaning products, solvents, ammonia or ammonia-based products (such as Windex) have been used on the lenses. It is at Eyelation's discretion to determine if the damage is covered under warranty.
If a doctor prescribes a "multifocal style*" lens and the customer chooses to order single vision instead, then the customer waives the 30-day warranty.
Glasses ordered against the optician's recommendation are not eligible for a return or exchange.
*A "multifocal style" lens is a lens characterized as a lens that contains multiple powers within the lens. Multifocal style lenses can be bifocals, trifocals, and progressives. Prescriptions written with an ADD power are written for a bifocal.
SAFETY SHOES
Eyelation has a 30-day guarantee on unworn safety shoes. To receive a refund, shoes must not have been worn or used, cannot show wear & tear, have no scuff marks, scratches, or dirt, and must be returned in its original packing box. It is at the discretion of Eyelation to issue refund. Shoes that show visible signs of use will not be issued credit, and the shoes will be returned to the customer.
Informazioni di contatto
8525 W. 183rd Street, 60487, Tinley Park, Stati Uniti
- (888) 308-4703
- questions@eyelation.com
- eyelation.com
4,1
Molto buono
10K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Risposta di Eyelation Technologies Inc.
Kakyna,
We're so glad to hear that your ordering experience was easy and that your delivery was quick! We truly appreciate you sharing your positive feedback with us.
-Team Eyelation
Order was completed and delivered very…
Order was completed and delivered very quickly. Having it delivered to my home was also a plus!
11 settembre 2026
Risposta di Eyelation Technologies Inc.
Hello Shane,
We're delighted to hear that your order was completed and delivered so quickly, and that you appreciated the convenience of home delivery! Thank you for your positive feedback.
-Team Eyelation
Risposta di Eyelation Technologies Inc.
Hello Denise,
We’re sorry to hear that you’re having challenges with your new glasses!
Your eyewear is eligible for a product adjustment, return or exchange within 30 days of delivery. If you’d like to start a product exchange, return or adjustment, please contact Eyelation customer service at 1.888.308.4703 or email questions@eyelation.com. We’ll even send you a FREE prepaid label to make the return process as smooth as possible.
– Team Eyelation
Risposta di Eyelation Technologies Inc.
Hello Timothy,
We're so glad to hear that your appointment was quick and that you received exactly what you wanted. Thank you for your positive feedback!
-Team Eyelation
Everything was SOOO GREAT!!
8 settembre 2026
Risposta di Eyelation Technologies Inc.
Hello Gregory,
We're so glad you had such a wonderful experience with us! We truly appreciate your kind words.
-Team Eyelation
User interface needs help
The user interface needs help, it was difficult to compare safety glasses the filters wouldn't stay in place, however the filters for the safety shoes worked as expected. Recommend adding a compare feature to see safety glasses side by side.
8 settembre 2026
Risposta di Eyelation Technologies Inc.
Hello K,
We appreciate you taking the time to share your feedback regarding your experience with our user interface. We understand that the difficulty with the safety glasses filters and the lack of a comparison feature made your shopping experience less than ideal. We are actively looking into improvements for our filtering system and will consider adding a side-by-side comparison tool for safety glasses. Your insights are invaluable as we work to enhance our platform.
-Team Eyelation
The process was incredibly easy
The process was incredibly easy. I just needed the prescription from my eye doctor.
25 agosto 2026
Risposta di Eyelation Technologies Inc.
Hello Kim,
We're so pleased to hear that you found the process incredibly easy and straightforward! Thank you for sharing your positive experience.
-Team Eyelation
hit prescription on the glasses did not…
hit prescription on the glasses did not have to return them.
8 settembre 2026
Risposta di Eyelation Technologies Inc.
Hello Daniel,
We're so pleased to hear that your glasses were perfect and that you didn't need to return them. Thank you for sharing your positive experience!
-Team Eyelation
Delivery was fantastic the service was…
Delivery was fantastic the service was good and price was great thank you 😊
10 settembre 2026
Risposta di Eyelation Technologies Inc.
Hello Theodore,
We're so happy to hear that your delivery was fantastic, the service was good, and the price was great. Thank you for your positive feedback!
-Team Eyelation
Website issues and transitioning to lack of fittings
There is no service or fitting, so we just get the pair of glasses and bend them to fit. Also, our website is blocked and has glitchy issues when ordering.
8 settembre 2026
Risposta di Eyelation Technologies Inc.
Hello Ed,
We understand your frustration with the fit of your glasses and the difficulties you experienced with our website. We apologize for any inconvenience this has caused. We are actively working to improve our online experience and product fitting process.
-Team Eyelation
good contact
10 settembre 2026
Risposta di Eyelation Technologies Inc.
Hello Ronnie,
Earning your 5-star review means the world to us. We’re so glad we could make the process simple and straightforward for you!
-Team Eyelation
IT WAS FAST AND EASY I ALREADY HAD MY…
IT WAS FAST AND EASY I ALREADY HAD MY PRECRPTION FROM MY EYE DR
4 settembre 2026
Risposta di Eyelation Technologies Inc.
Hello Valerie,
We're so glad to hear that your experience was both fast and easy, especially since you already had your prescription. Thank you for your positive feedback!
-Team Eyelation
Risposta di Eyelation Technologies Inc.
Hello Chandra,
We're thrilled you had such a seamless experience with us! Thank you for the support, and we look forward to serving you again soon.
-Team Eyelation
Risposta di Eyelation Technologies Inc.
Hello Geisha,
We're so happy to hear that you are pleased with your safety glasses and that they arrived quickly. Thank you for your positive feedback!
-Team Eyelation
Risposta di Eyelation Technologies Inc.
Hello Victor,
We're happy to hear that you've had a good experience getting your work glasses from us so far. Thank you for your positive feedback!
-Team Eyelation
My glasses are perfect
My glasses are perfect. I love the design and I can see a lot better.
10 settembre 2026
Risposta di Eyelation Technologies Inc.
Hello Wenda,
We're so happy to hear that your glasses are perfect and that you love the design. It's wonderful to know you can see a lot better! Thank you for your positive feedback.
-Team Eyelation
Whoever was at my work helping us was…
Whoever was at my work helping us was fast and efficient. My order process was a pleasure.
15 settembre 2026
Risposta di Eyelation Technologies Inc.
Hello Chris,
We're delighted to hear that our team member was fast and efficient during their visit to your workplace. We're so pleased that your ordering process was a pleasure!
-Team Eyelation
Quick delivery time can see very well…
Quick delivery time can see very well out of them very happy with this process thank you
15 settembre 2026
Risposta di Eyelation Technologies Inc.
Hello Terry,
We're so pleased to hear that your delivery was quick and that you can see very well! We're happy you had a positive experience. Thank you for your feedback.
-Team Eyelation
Risposta di Eyelation Technologies Inc.
Hello Rick,
We're thrilled you had such a seamless experience with us! Thank you for the support, and we look forward to serving you again soon.
-Team Eyelation
it was easy to re order and get my…
it was easy to re order and get my correct glasses
8 settembre 2026
Risposta di Eyelation Technologies Inc.
Hello Thomas,
We're so happy to hear that reordering was easy and that you received the correct glasses. Thank you for sharing your positive experience with us!
-Team Eyelation
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.