Sylvia was amazing! She noticed that I had sent in a prescription that had actually expired. She emailed me and I was able to get in to an appointment that week. And instead of making me start over I... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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placing the order was easy although you are deseptive with the $67.00 anti fog manditory requirement. you should not say you allow $210 for safety glasses instead tell people they are allowed $143 fo... Leggi di più
Well, I placed an order on the 26th of September. I am now getting information today October 9th that it has been shipped. No communication between that time. Also the tracking number isn't registeri... Leggi di più
The young lady that came was so nice and caring she took her time and was patient with everyone good job I'm sorry I didn't remember your name but thank you
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Informazioni su Eyelation Technologies Inc.
Scritti dall'azienda
Eyelation Return Policy
Free Delivery & 30 Day Satisfaction Guarantee!
Last Updated Date: June 22, 2017
All warranty replacements are freely provided by Eyelation and honored at Eyelation's discretion. Returns are subject to review upon receipt. This policy is subject to change. All updates to the policy will be posted here and our main website at eyelation.com/Home/Policy.
SAFETY GLASSES
Eyelation has a 30-day guarantee on most safety glasses ordered through the kiosk. During this 30-day period, a customer may send his/her glasses back to Eyelation ONE time, at Eyelation's expense, for an adjustment, exchange, or a full refund. The 30-day exchange period begins from the date they are shipped/received, not ordered.
In order to obtain a refund, you must contact Eyelation Customer Service at 888-308-4703 or questions@eyelation.com within 30 days of receiving the product. Customer Service is available Mon.-Fri. 8am-6pm CST.
For exchanges, a full credit will be issued for the returned pair and a new order will be placed for the replacement pair. All monies will be refunded or charged to the customer and/or company as appropriate. Glasses that are received past the 30 days are no longer eligible for a return or refund.
Most frames carry a 1-year warranty against breakage caused by normal wear and tear. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for a one-time replacement at no cost. It is at Eyelation's discretion to determine if damage is considered normal wear and tear. Replacement frames, whether purchased or issued under a warranty, are not covered under warranty.
When Hard Coating is purchased, the lenses have a one-year, one-time warranty replacement against breakage and major scratches. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for replacement lenses at no cost. This warranty is void if any paper cleaning products, solvents, ammonia or ammonia-based products (such as Windex) have been used on the lenses. It is at Eyelation's discretion to determine if the damage is covered under warranty.
If a doctor prescribes a "multifocal style*" lens and the customer chooses to order single vision instead, then the customer waives the 30-day warranty.
Glasses ordered against the optician's recommendation are not eligible for a return or exchange.
*A "multifocal style" lens is a lens characterized as a lens that contains multiple powers within the lens. Multifocal style lenses can be bifocals, trifocals, and progressives. Prescriptions written with an ADD power are written for a bifocal.
SAFETY SHOES
Eyelation has a 30-day guarantee on unworn safety shoes. To receive a refund, shoes must not have been worn or used, cannot show wear & tear, have no scuff marks, scratches, or dirt, and must be returned in its original packing box. It is at the discretion of Eyelation to issue refund. Shoes that show visible signs of use will not be issued credit, and the shoes will be returned to the customer.
All warranty replacements are freely provided by Eyelation and honored at Eyelation's discretion. Returns are subject to review upon receipt. This policy is subject to change. All updates to the policy will be posted here and our main website at eyelation.com/Home/Policy.
If you have any questions regarding our policy, please contact an Eyelation customer service representative at 888.308.4703.
SAFETY GLASSES
Eyelation has a 30-day guarantee on most safety glasses ordered through the kiosk. During this 30-day period, a customer may send his/her glasses back to Eyelation ONE time, at Eyelation's expense, for an adjustment, exchange, or a full refund. The 30-day exchange period begins from the date they are shipped/received, not ordered.
In order to obtain a refund, you must contact Eyelation Customer Service at 888-308-4703 or questions@eyelation.com within 30 days of receiving the product. Customer Service is available Mon.-Fri. 8am-6pm CST.
For exchanges, a full credit will be issued for the returned pair and a new order will be placed for the replacement pair. All monies will be refunded or charged to the customer and/or company as appropriate. Glasses that are received past the 30 days are no longer eligible for a return or refund.
Most frames carry a 1-year warranty against breakage caused by normal wear and tear. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for a one-time replacement at no cost. It is at Eyelation's discretion to determine if damage is considered normal wear and tear. Replacement frames, whether purchased or issued under a warranty, are not covered under warranty.
When Hard Coating is purchased, the lenses have a one-year, one-time warranty replacement against breakage and major scratches. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for replacement lenses at no cost. This warranty is void if any paper cleaning products, solvents, ammonia or ammonia-based products (such as Windex) have been used on the lenses. It is at Eyelation's discretion to determine if the damage is covered under warranty.
If a doctor prescribes a "multifocal style*" lens and the customer chooses to order single vision instead, then the customer waives the 30-day warranty.
Glasses ordered against the optician's recommendation are not eligible for a return or exchange.
*A "multifocal style" lens is a lens characterized as a lens that contains multiple powers within the lens. Multifocal style lenses can be bifocals, trifocals, and progressives. Prescriptions written with an ADD power are written for a bifocal.
SAFETY SHOES
Eyelation has a 30-day guarantee on unworn safety shoes. To receive a refund, shoes must not have been worn or used, cannot show wear & tear, have no scuff marks, scratches, or dirt, and must be returned in its original packing box. It is at the discretion of Eyelation to issue refund. Shoes that show visible signs of use will not be issued credit, and the shoes will be returned to the customer.
Informazioni di contatto
8525 W. 183rd Street, 60487, Tinley Park, Stati Uniti
- (888) 308-4703
- questions@eyelation.com
- eyelation.com
4,1
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Le persone hanno visualizzato anche
I havent received my glasses for over a…
I havent received my glasses for over a month in a half/ I will never use these people again
21 agosto 2026
Risposta di Eyelation Technologies Inc.
Hello Rhaney,
We sincerely apologize for the significant delay in you receiving your glasses. We understand your frustration and are very sorry for the inconvenience this has caused. Your glasses have been shipped.
-Team Eyelation
I had black marks on my lens
I had black marks on my lens. You do not ask for PD number. Need more choices of glasses for smaller faces.
15 settembre 2026
Risposta di Eyelation Technologies Inc.
Hello Rebecca,
We appreciate you sharing your feedback. We are concerned about the marks on your lens and the issues with PD number collection. We do take a PD measurement. We have a digital measuring system. That is why we need a photo of you. We are also looking into expanding our selection for smaller faces. However, your company chooses the final selection offered.
-Team Eyelation
Risposta di Eyelation Technologies Inc.
Hello Lisa,
We appreciate you taking the time to share your thoughts on the instructions. We're always working to make our guidance clear and helpful.
-Team Eyelation
The representative that was helping me…
The representative that was helping me I felt really took the time to get my prescription correct. I appreciated how she took extra time to make sure my prescription was centered on my new lenses. I liked how she took time to explain my prescription to me and explained the way transition lenses work.
22 settembre 2026
Risposta di Eyelation Technologies Inc.
Hello James,
We are delighted to hear that our representative provided such thorough and helpful service. We're especially pleased that they took the time to ensure your prescription was perfectly centered and clearly explained both your prescription and the functionality of transition lenses. Thank you for sharing your positive experience!
-Team Eyelation
Great quality glasses right on schedule
The glasses arrived right on time, fit perfectly, and the prescription/vision works great. What this company does really well is setting accurate delivery expectations and keeping order fulfillment smooth and dependable. I'd definitely recommend them for a hassle-free experience.
15 settembre 2026
Risposta di Eyelation Technologies Inc.
Hello Prescott,
We're so pleased to hear that your glasses arrived on time and fit perfectly, and that your vision is great. We're especially glad that our delivery expectations and order fulfillment met your needs, making for a smooth experience.
-Team Eyelation
Exceedingly late, then never showed up...
I ordered frames from here in July. 8 full weeks later I finally got the confirmation email that they had been shipped, which was so long I had actually forgotten about them. Then when it came to actually getting them, the shipping label was incorrect, and usps sent them to a different place. Eyelation not only did not send a sorry, but hasn't acknowledged at all that the glasses did not arrive. after 9 weeks I'd rather just not order another pair.
16 settembre 2026
Risposta di Eyelation Technologies Inc.
Hello Thomas,
We sincerely apologize for the incredibly frustrating experience you've had with your recent order. We understand how disappointing it must be to wait so long for your frames, only for them to be misdelivered due to an incorrect shipping label. We deeply regret that this issue was not acknowledged sooner and that you were left without your glasses. This is certainly not the experience we want for our customers.
-Team Eyelation
it was fast and effortless
it was fast and effortless, glasses fit good, and work good, great job.
15 settembre 2026
Risposta di Eyelation Technologies Inc.
Hello Carl,
We're so happy to hear that your experience was fast and effortless, and that your glasses fit and work well. Thank you for your positive feedback!
-Team Eyelation
Overall good customer service
Item was deliver in a timely manner although frame was backorder and quality of product reflects online description.
15 settembre 2026
Risposta di Eyelation Technologies Inc.
Hello Ivan,
We appreciate you taking the time to share your feedback. We are pleased the item arrived promptly and met your expectations regarding its quality. We understand the wait for the backordered frame was not ideal.
-Team Eyelation
Risposta di Eyelation Technologies Inc.
Hello Jim,
We're so glad you appreciated our selection and quick service! Thank you for your positive feedback.
-Team Eyelation
Everything.
15 settembre 2026
Risposta di Eyelation Technologies Inc.
Hello Ida,
Earning your 5-star review means the world to us. We’re so glad we could make the process simple and straightforward for you!
-Team Eyelation
coming to our shop and helping with the…
coming to our shop and helping with the process
15 settembre 2026
Risposta di Eyelation Technologies Inc.
Hello Scott,
We are so glad you had a positive experience with us and appreciate you taking the time to share your feedback. We are happy we could assist you.
-Team Eyelation
Risposta di Eyelation Technologies Inc.
Hello Julia,
We are so happy to hear that your experience with us was spot on. We truly appreciate your wonderful feedback!
-Team Eyelation
A dimension was needed…
A dimension was needed that I didn’t have. The technician reach out i was able get the dimension and sent via email and received response very quickly.
Thanks
26 settembre 2026
Risposta di Eyelation Technologies Inc.
Hello Kenneth,
We're so glad to hear our technician was able to assist you quickly with the dimension you needed. We appreciate you sharing your positive experience with us!
-Team Eyelation
Risposta di Eyelation Technologies Inc.
Hello Anthony,
We are so happy to hear that you had a great experience with both our customer service and product. We truly appreciate your kind words!
-Team Eyelation
Risposta di Eyelation Technologies Inc.
Hello Alfie,
We're so glad we could quickly address your questions and concerns. Thank you for your positive feedback!
-Team Eyelation
Risposta di Eyelation Technologies Inc.
Hello Jessica,
We are so happy to hear that you received excellent service and that your delivery arrived on time. Thank you for sharing your positive feedback with us!
-Team Eyelation
The final product was terrible
The final product was terrible - useless. The ordering experience and your process to collect my money was flawless.
17 settembre 2026
Risposta di Eyelation Technologies Inc.
Hello John,
We're truly sorry the final product didn't meet your expectations. We appreciate you bringing this to our attention and will use your feedback to improve. You do have 30 days to return them. Please reach out to the information provided in the box.
-Team Eyelation
Very easy to order
Very easy to order. Safety glasses clearer than my regular glasses.
23 settembre 2026
Risposta di Eyelation Technologies Inc.
Hello Christopher,
We're so happy to hear that ordering was easy for you and that your safety glasses are clearer than your regular ones! Thank you for sharing your positive experience.
-Team Eyelation
Risposta di Eyelation Technologies Inc.
Hello Jose,
We’re sorry to hear that you’re having challenges with your new glasses!
Your eyewear is eligible for a product adjustment, return or exchange within 30 days of delivery. If you’d like to start a product exchange, return or adjustment, please contact Eyelation customer service at 1.888.308.4703 or email questions@eyelation.com. We’ll even send you a FREE prepaid label to make the return process as smooth as possible.
-Team Eyelation
Risposta di Eyelation Technologies Inc.
Hello Carolina,
Earning your 5-star review means the world to us. We’re so glad we could make the process simple and straightforward for you!
-Team Eyelation
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