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eXroid Recensioni 627

TrustScore 4.5 su 5

4,5

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Valutata 5 stelle su 5

I was beyond BEYOND after chemotherapy for 8mths . Beyond BEYOND. And six weeks of manual every day. The Colorectal department in my hospital couldn't see me for 4 months! Time to use the rainy day m... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Everything was explained to me clearly and in detail. It was a very discreet, professional, quick and virtually painless procedure. I have had a good result/outcome. Also excellent post op/follow... Leggi di più

Valutata 5 stelle su 5

Booking is easy , straightforward and choice of centres to go. Attended Dewsbury clinic, very professional, chatty and felt in safe hands. Very knowledgable operator (colorectal surgeon) so he knew h... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

After years of complaining to my unhelpful GP I sought out other treatment options and came across eXroid. I booked online without any hassle and had an appointment within days. I attended the Salford... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Clinica medica
  2. Consulente sanitario
  3. Servizi medici locali
  4. Centro medico
  5. Servizio di individuazione di medici
  6. Ospedale privato

Scritti dall'azienda

eXroid offers an effective non-surgical treatment for all 4 grades of internal and internal prolapsing haemorrhoids (also known as piles) in the UK. The eXroid® electrotherapy procedure is low risk and non-invasive (no anaesthesia, cutting, stapling or stitching), with minimal or no pain, and takes 30 minutes or less. 80% of patients reported going back to their everyday activities the same or next day following treatment and on average patients need 1-3 treatments to become symptom free. Appointments are available in our nationwide private haemorrhoids clinics and our friendly and expert patient care advisors are on hand with advice, management strategies and treatment suitability. With no GP referral required, don't wait until things get worse. It the best option for most patients that are looking to get rid of haemorrhoids quickly and is trusted and delivered by leading haemorrhoids doctors. Say goodbye to piles, quickly and easily.


Informazioni di contatto

4,5

Eccellente

TrustScore 4.5 su 5

627 recensioni

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Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

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Valutata 1 stelle su 5

I really think this has been the worst…

I really think this has been the worst few weeks of my life in terms of pain. Still have the hemorrhoid too so also completely useless. Felt good straight after, day 3-5 had heavy bleeding and then for 3 weeks I’ve had burning, lancinating pain where I’ve had to get to a&e, the doctors and call 111. It’s genuinely been the worst few weeks of my life and I still have the hemorrhoid.

21 marzo 2025
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Risposta di eXroid

Hi Sarah,

We are very sorry to hear you weren’t satisfied with the outcome of your treatment. Thank you for reaching out to our Patient Services and medical teams also. We are committed to working towards a resolution with you and providing and improving our patient care. We are grateful for all feedback and the opportunity to improve the service we provide.

Kind regards,
eXroid.

Valutata 5 stelle su 5

Had a good experience

Had a good experience! The procedure is a bit painful, more uncomfortable than anything, but it’s manageable. Got rid of my piles completely though.

20 dicembre 2024
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Risposta di eXroid

Good afternoon,

Thank you for your positive feedback about your treatment experience with us.

If there's anything we can help you with, please do get in contact with our professional advisors on 0800 999 3777 or patientservices@exroid.com

Warm regards,
eXroid Team

Valutata 1 stelle su 5

RIP off and ineffective

No cure despite 2 treatments and out of pocket by £1200. Feels like a sales pitch rather than an attempt to sort the issue and grab as much as ££ as possible. Itching is worse than it was previously and now they want further ££ for skin tag removal even though I think the piles issue has not been remedied

1 novembre 2024
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Risposta di eXroid

Hi there,

Thank you for sharing your feedback. We are very sorry to hear you weren’t satisfied with the outcome of your treatment. We would like to help you and understand your feedback to help us improve the service we provide. To help us do this we have sent you a "Request for information" through TrustPilot which will help us identify your records to follow this up.

Alternatively you can contact us directly on 0800 999 3777 or patientservices@exroid.com so we can provide you with a clinical review and information on your treatment as part of the aftercare service.

Kind regards,
eXroid

Valutata 4 stelle su 5

Good so far…

I’m well over six weeks and symptoms have completely resolved.

The procedure itself is a little uncomfortable, but weighing it up against the chronic problem, I’d rather do it several times vs put up with the itching and bleeding. If I had to characterise the feeling, it’s like being flicked with a rubber band but in an unusual place.

I had a very cordial and friendly conversation with the doctor and the chaperone who did their best to put me at ease before and during the procedure. I took a star off because my notes say my “poor diet” is to blame but I wasn’t asked what my diet was and I feel my time on a bike saddle has more bearing on my condition.

Good follow up call today where I was expectation managed and encouraged to book a follow up if symptoms returned. The way the treatment works means timely repeat therapy is essential or it regresses. Yes, it’s costly, but businesses like this exist to relieve pain and discomfort. If you aren’t getting treatment on the NHS, this is a viable alternative.

22 gennaio 2025
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Risposta di eXroid

Good Afternoon,

Thank you for your honest feedback and update following your treatment. We are very pleased that you are seeing the improvements in your symptoms and thank you for your support to the team at exroid and the service we provide.

If there's anything we can help you with, please do get in contact with our professional advisors on 0800 999 3777 or patientservices@exroid.com

Best wishes,
eXroid Team

Valutata 5 stelle su 5

Brilliant surgeon and the treatment…

Brilliant surgeon and the treatment worked. Nice people to deal with

9 ottobre 2024
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Risposta di eXroid

Good morning Colin,

Thank you for your positive sentiments about the team here at eXroid.

If there's anything we can help you with, please do get in contact with our professional advisors on 0800 999 3777 or patientservices@exroid.com

Warm regards,
eXroid Team

Valutata 3 stelle su 5

A business I wanted to like

This is a business I wanted to like and support - filling a gap in NHS provision with an apparent innovation (albeit only for those who can afford it). However, like some others who have reviewed below, I too have had ‘3 or more’ treatments and my symptoms are no different to when I started. The sales people told me that a significant minority of ‘patients’ (aka customers) need ‘3 or more’ treatments. What does this mean? How big is this ‘minority’ and how accurate is this data given that presumably some patients have no further contact with the company? And does it mean this minority group will be cured eventually, or maybe never? My concern is that for a significant minority, this treatment may well prove ineffective. If that is not the case, why won’t the company guarantee the treatment? Or at least have a special treatment programme for those needing ‘3 or more’ treatments? Instead, my experience is that the very, very persistent sales team will happily push me to book additional treatments - and come up with all manner of far-fetched reasons as to why it hasn’t worked so far (never acknowledging that it might be the treatment and not me) - with absolutely no assurance as to the probability of eventual success. So my advice would be try it out if you like and are feeling lucky and hopefully you will be successful. But decide a clear point when you will walk away, and don’t get sucked into the pushy sales pitches. This is very much a red-blooded business. As for the treatment itself, it’s pretty uncomfortable and the service/facilities are all fairly basic/functional and I never thought ‘wow these guys are amazing’. Instead, I felt happy to get out. And I think the aftercare could be much improved with a focus on patient outcomes rather than sales. My guess is someone will come along with similar technology soon enough and do things better.

1 novembre 2024
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Risposta di eXroid

Hi there,

Thank you for sharing your feedback. We are very sorry to hear you weren’t satisfied with the outcome of your treatment. We would like to help you and understand your feedback to help us improve the service we provide. To help us do this we have sent you a "Request for information" through TrustPilot which will help us identify your records to follow this up.

Alternatively you can contact us directly on 0800 999 3777 or patientservices@exroid.com so we can provide you with a clinical review and information on your treatment as part of the aftercare service.

Kind regards,
eXroid

Valutata 2 stelle su 5

I've had 3 treatments with the last one…

I've had 3 treatments with the last one on Noveber 29 2024. Unfortunately the treatment hasn't worked for me. I'm in the same predicament I was in at the start. I can't fault the staff or the consultant. The follow-up calls and appointments were all booked with in the recommended time frames. It just hasn't worked. With my treatment every time i was treated the procedure got more painful. I was tempted to try one more time but after £3000 another £750 with no guarantee of success seemed a pointless exercise.

29 novembre 2024
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Risposta di eXroid

Good Morning,

Thank you for taking the time to leave your feedback. We are very sorry to hear that your symptoms have persisted despite having clinical shrinkage observed at your follow-up appointments, this can feel very frustrating when your progress is not as fast as others and as hoped.

We remain available for any further support, please feel free to get in contact with our professional advisors on 0800 999 3777 or patientservices@exroid.com at any point.

Best wishes,
eXroid Team.

Valutata 5 stelle su 5

I suffered during pregnancy

I suffered during pregnancy, and 2 years after giving birth I still had a problem. I had all the creams & suppositories, took laxatives and still had weekly painful flare ups. Was a little nervous going with these as it’s not guaranteed to work and is a lot of money. I am really happy, just wish I’d done it sooner. It’s not very pleasant, had to grit my teeth a few times on the bigger ones, however is a pain I would go through again if needed because it was short term and I feel totally better after 2 months. I haven’t even looked at my draw of treatments since I had it done. I’ve pretty much forgotten I had them. For me, this was 100% worth it. Mine were only grade 2 so I think this is why it was successful after one treatment.

9 dicembre 2024
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Risposta di eXroid

Good morning Sarah,

Thank you for taking the time to tell us about your experience with the eXroid treatment and your suffering with haemorrhoids from childbirth - so many women continue to suffer like you for many years, so thank you for helping to raise awareness. We are very pleased to hear that you have had relief following one treatment and we hope you can now look forward to focussing on your little one.

If there's anything we can help you with, please do get in contact with our professional advisors on 0800 999 3777 or patientservices@exroid.com

Best wishes,
eXroid Team

Valutata 1 stelle su 5

No improvements

I had first treatment on 21st October and 2nd on December 9th in 2024 at Wimbledon,London.I believe the doctor did the treatment well. Unfortunately after two treatments my condition is exactly same as before the treatment. I am very disappointed that after spending more than £2000 ,my condition still remains the same. I expected at least 50% improvement after second treatment. I went for the second treatment based on testimonies given in reviews.Based on my experience l don't recommend this treatment unless money is not a matter for you.

9 dicembre 2024
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Risposta di eXroid

Hi Sony,

Thank you for your honest review. We are very sorry to hear you weren’t satisfied with the outcome of your treatments. It can be disheartening when you don't get the hoped for results as soon as you would like and at the same time as others do. Everybody's anatomy and condition is different and so symptom resolution can take longer to achieve for some, despite there being clinical improvement achieved.

Of course, if you want to persevere and avoid surgical options, maintaining the momentum in the clinical improvement gained so far, we would recommend coming back to be treated sooner if you can manage it so that your condition doesn't regress.

Of course if you choose another treatment pathway, we wish you the best and will remain available for advice and support along the way should you need us.

You can also get in contact with our professional advisors, please call 0800 999 3777 or email patientservices@exroid.com

Best wishes,
eXroid

Valutata 5 stelle su 5

Excellent treatment

Excellent treatment. Professional and sympathetic staff. Symptoms all cleared. I did try normal banding elsewhere but this did not work. So would definitely recommend this procedure.

2 dicembre 2024
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Risposta di eXroid

Good Afternoon,

Thank you for your positive feedback regarding getting success with electrotherapy following failed banding treatment.

If there's anything we can help you with, please do get in contact with our professional advisors on 0800 999 3777 or patientservices@exroid.com

Best wishes,
eXroid Team

Valutata 5 stelle su 5

Easy Treatment

I had an excellent experience at the Exroid clinic in Glasgow. The staff were very kind and considerate and the treatment seemed quick and simple. I felt the benefit immediately but after three months I went back for another session and am pleased to say that thirty-five years after childbirth the condition has fully resolved. Thanks so much to Exroid.

21 ottobre 2024
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Risposta di eXroid

Good Morning Alison,

Thank you for taking the time to tell us about your experience with the eXroid treatment and the excellent service you received at our Glasgow clinic. We are so pleased to hear that you have had relief after your first treatment! We will be pleased to share your feedback with your treating doctor as well.

If there's anything we can help you with, please do get in contact with our professional advisors on 0800 999 3777 or patientservices@exroid.com

Best wishes,
eXroid Team

Valutata 1 stelle su 5

A ‘ No ‘ from me

Unfortunately, I’m just another scenario which didn’t feel any improvement after my treatment. What is worse, I experience more pain, itchiness and discomfort than before. I have no idea how come, their testimonies on the page had much worse situations than mine and had miraculous recoveries.
If these testimonies are real at all.
My situation went back to square 1 after roughly 3 months. Session over all was actually very painful, up to the point I left room cold sweated and tired. My doctor was as friendly and he could be, but atmosphere in the room was still awkward and uncomfortable. I did not spoke up before, and did not pick up follow up call- as I know this company would only try to convince me to get more sessions. I’m not having this again! I feel I was scammed and I know this company won’t give me my money back. I still have medical problem I need to fix, and I just spent over a grand for nothing.

20 febbraio 2024
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Risposta di eXroid

Hi Emilia,

We are very sorry to hear you weren’t satisfied with the outcome of your treatment. I know you said you did not want to answer our aftercare cals, but this can be so helpful for patients that don't get full resolution after one treatment to understand why this might be and talk through options.

We would really like to discuss this further with you and have the opportunity to investigate the issues raised in your feedback.

You can also get in contact with our professional advisors, please call 0800 999 3777 or email patientservices@exroid.com

Best wishes,
eXroid

Valutata 5 stelle su 5

Recommend The treatment

Treated in Dublin. From start to finish great service and effective treatment. Prolapsed internal hem gone within a couple of weeks from treatment. Uncomfortable experience but bearable and completely worth it.

23 novembre 2024
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Risposta di eXroid

Good afternoon Dave,

Thank you for taking the time to tell us about your experience with our partners at the Dublin City Clinic. Whilst this service was not delivered by eXroid UK, it is always good to hear our partners are delivering the same high standard of care we deliver in the UK. We have passed your sentiments over to the team there.

If there's anything we can help you with, please do get in contact with team at the Dublin clinic.

Best wishes,
eXroid Team

Valutata 5 stelle su 5

Caring and kind staff

Had my first treatment in September 2024 in Dublin.
I had prolapsed haemorrhoids and had been in the care of my GP suffering for nearly a month beforehand. The first treatment went very well and Fergal immediately made me feel at ease. The treatment itself was uncomfortable but I wouldn’t say painful. I felt great after the treatment apart from cramps for a few minutes later in the afternoon. After 5 weeks I had a small bit of bleeding and contacted Fergal and straight away he asked if I could come back for to check it out.
Had second treatment a week later after examination and this was a little more painful as the examination revealed I had a larger one that didn’t respond to the first treatment. All the while I felt in control to stop if it got too painful.
Eight weeks on and I feel great no need for creams or worrying when I go away on holidays.
I would highly recommend eXroid treatment and the staff in the Dublin clinic were kind and caring at all times. I was lucky enough to have IrishLifeHealth which fully covered treatment and I strongly think it should be part of Public Health Service for anyone who needs treatment.

2 settembre 2024
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Risposta di eXroid

Good Morning Maria,

Thank you for taking the time to tell us about your experience with our partners at the Dublin City Clinic. Whilst this service was not delivered by eXroid UK, it is always good to hear our partners are delivering the same high standard of care we deliver in the UK. We have passed your sentiments over to the team there.

If there's anything we can help you with, please do get in contact with team at the Dublin clinic.

Best wishes,
eXroid Team

Valutata 4 stelle su 5

Not bad but improvements in after care needed for the price

I had one session 16th September

Doctor was wonderful in Glasgow and I cannot fault him.

Treatment slightly uncomfortable but manageable

2 narrow based grade 2 haemorrhoids diagnosed.

I have left until now to review

Unfortunately I am in more discomfort now than before I went in and get daily throbbing which I never had before to this extent, I note some people require two or more sessions but I cannot afford a second session as on a plan with the first. I feel disappointed.

It could be I need more time but I expected at least a 50 percent improvement by now.

I am sure others have positive results after one session. This is my personal experience.

In reply to reply and email received thank you. Although I had emailed twice prior to my trust pilot review with no response and my last arranged call never occurred. Follow up for the service is not great , it’s a lot of money and as a nurse myself I expected better follow up care. No further replies required.

Update 30th November . I am feeling 50 percent better and if needed will hope to get another session when 8 can afford . Although I never got my 2nd follow up call as planned and no replies to emails. That is a poor follow up and should be improved . Thank you for the reply

16 settembre 2024
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Risposta di eXroid

Good Afternoon Jacqueline,

Thank you for your feedback regarding your treatment with eXroid. We are pleased the service you received was to the high standard you expected. I am sorry to hear that one treatment has not been enough for full symptom resolution in your case. Indeed as you state many people do need to have multiple treatments in order to fully close of all feeding vessels and get the associated symptomatic relief.

We appreciate private healthcare is an expense that not all can afford to commit to, but if there is anything we can do to help you complete your treatment journey we would be very please to help you.

Please do get in contact with our professional advisors at any time on 0800 999 3777 or patientservices@exroid.com

Warm regards,
eXroid Team

Valutata 5 stelle su 5

Long time sufferer, now cured!

As a sufferer of hemorrhoids for around 30 years and after multiple wasted trips to my doctor I discovered the exroid treatment while searching online. After meeting Mr Rajeev Peravali at the Birmingham Edgbaston Midland Health Clinic he diagnosed me with a Grade 4 hemorrhoid and a fissure which was giving me constant issues with itching, pain, and never actually feeling clean down there. At my first appointment I was given the first exroid treatment which was uncomfortable but tolerable and lasted for around 8 minutes. All I can say is that during the process, Mr Peravali and his chaperones were amazing and put me at ease. The amazing thing is that my symptoms that I'd been suffering with for years cleared up almost immediately. I did have a follow up about 6 weeks later and had another shorter session of the eXroid treatment and I can now say that my hemorrhoids have gone. If you are a sufferer like I was, then please don't continue to suffer and book that appointment. I would like to say a massive thanks to the entire team at eXroid, youve literally changed my life!!!

15 agosto 2024
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Risposta di eXroid

Good Afternoon Tony,

Thank you for taking the time to tell us about your experience with the eXroid treatment and the excellent service you received at our Birmingham clinic. Many patients tell us similar things, remarking on how much better they feel and not realising the daily impact their symptoms were having until they were gone. We are very pleased to hear that you have had relief after two treatments! We will be pleased to share your feedback with your treating doctor as well.

If there's anything we can help you with, please do get in contact with our professional advisors on 0800 999 3777 or patientservices@exroid.com

Best wishes,
eXroid Team

Valutata 5 stelle su 5

Instant relief brilliant service

Instant relief brilliant service

28 settembre 2024
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Risposta di eXroid

Good Afternoon,

Thank you for your positive and straight to the point review.
If there's anything we can help you with, please do get in contact with our professional advisors on 0800 999 3777 or patientservices@exroid.com

Best wishes,
eXroid Team

Valutata 5 stelle su 5

Great care and service .

From first appointment made to completing 3 treatments I have had the best care and service and would recommend anyone with piles to use Exroid . The staff and follow up calls have been great and this has been a success and I now have a normal toilet experience.

16 ottobre 2024
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Risposta di eXroid

Good Morning Donald

Thank you for your feedback and detail on your specific treatment journey with us. The team will be delighted to hear your praise of the service you have received as well. Sometimes it is the simple things we appreciate when the symptoms of piles are no longer there!

If there's anything we can help you with, please do get in contact with our professional advisors on 0800 999 3777 or patientservices@exroid.com

Warm regards,
eXroid Team

Valutata 5 stelle su 5

I had piles for over 10 years

I had piles for over 10 years . The last two month I suffered from bleeding till I have anemia, low haemoglobin.
I had treatment with London Exroid Clinic last week , the treatment went well and it’s a little bit painful but it’s manageable. After treatment there is no pain , no more bleeding . It’s very effective . Thx for Dr Ussamah El-Khani saved my life .

20 ottobre 2024
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Risposta di eXroid

Good Morning Yuanyuan,

Thank you for taking the time to tell us about your experience at our London clinic and the service you received by the team there, we will be sure to share your sentiments with them. We are very pleased to hear you have finally had relief after suffering for over 10 years.

If there's anything we can help you with, please do get in contact with our professional advisors on 0800 999 3777 or patientservices@exroid.com

Best wishes,
eXroid Team

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