I have unfortunately just had to make a claim for a stolen bike and ETA we're great. Quick to respond, communicated clearly and - most importantly - were happy to pay what I was expecting. Thanks!
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Unfortunately, my cargo bike was stolen, but Laure at ETA handled my claim brilliantly from start to finish. She was incredibly helpful, professional and supportive throughout the process. The claim... Leggi di più
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Really great experience claiming for a damaged bike from attempted theft. Really speedy and helpful responses, they went above and beyond to help me find a replacement bike and offer lots of discount... Leggi di più
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Easy to arrange ebike insurance and plenty of options to tailor it to cover my needs: theft, public liability. Competitive prices, good reviews and company ethos also influenced my decision to go with... Leggi di più
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Dettagli dell'azienda
- Agenzia di assicurazioni
- anche in
- Azienda di assicurazioni per biciclette
- Azienda di assicurazioni per la mobilità
- Broker assicurativo
- Compagnia assicurativa
Scritti dall'azienda
When you buy insurance from the ETA, you get excellent cover and help build a sustainable future for all. We have supported vital environmental projects in Britain and throughout the world for over 35 years. Together, we can do more.
ETA Insurance (ETA Services)
Scritti dall'azienda
- ETA Insurance
- The ETA offers carbon-neutral vehicle breakdown cover, bicycle and mobility scooter insurance products for the environmentally concerned consumer.
Informazioni di contatto
Unit 21, Fulham Broadway Centre, Fulham Road, SW6 1BW, London, Regno Unito
- 0333 0001234
- customercare@eta.co.uk
- eta.co.uk
4,8
Eccellente
2K recensioni
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Solitamente risponde entro 24 ore
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I had William deal with my claim
I had William deal with my claim, very good customer service, dealt with questions quickly, very quick and simple experience
Thanks
15 maggio 2025
Non scritta su invito
Risposta di ETA Insurance (ETA Services)
We know how frustrating it can be when a claim takes ages, so we do all we can to get you back on the road as quickly as possible. Many thanks for taking the time to share your experience - we are here if you need us.
ETA IS EXCELLENT 👍😊👍
We got our electric tricycle and mobility scooter insurance here.
It was done very quickly and professionally and it was cheaper.
Well done Danny and Gary.
👍😊👍😊👍😊👍😊👍😊👍😊👍
16 maggio 2025
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Risposta di ETA Insurance (ETA Services)
Can't say fairer than that! Many thanks for sharting your experience - we're here if you need us.
Came up trumps when my new phone…
Came up trumps when my new phone stopped pairing with my e bike. I really do not know what i would have done without ETA. So glad I took out cover. My bike is too large and heavy to get in a car.
10 maggio 2025
Non scritta su invito
Risposta di ETA Insurance (ETA Services)
Thank you for taking the time to share your experience. It was interesting for you to highlight the cause of the breakdown as we can now share it as another reason why Cycle Rescue is a useful service for e-bike riders.
Excellent customer service
Really good customer service.
Dealt with my stress thoughtfully and sensitively and the breakdown vehicle arrived in a short time.
Kept me informed throughout the process and also checked up with me to ensure that all went well.
I would really recommend.
20 aprile 2025
Non scritta su invito
Risposta di ETA Insurance (ETA Services)
A breakdown is always an unwelcome experience, but we do our best to minimise the inconvenience. Thank you for taking the time to share your experience - we're here if you need us.
Broken customer portal, bad customer service
Broken customer portal, couldn’t cancel renewal and then refused to refund. Went to cancel my renewal over Easter. Customer login broken, advised to call but closed for weekend. Ended up emailing a couple of days later and they initiated the renewal seconds before they replied to say too bad it’s already been renewed. Denied there being a problem with their website - it’s still broken so not sure how they can claim that. No longer trust them.
21 aprile 2025
Non scritta su invito
Risposta di ETA Insurance (ETA Services)
Dear David, We are very sorry to hear that you were told our customer login area was working - it is currently unavailable as we move to a new system and the page itself displays a message explaining it is offline and asking that customers email or call us. Would you please email customercare@eta.co.uk so that we can identify your account and retrieve the phone call recordings and emails to investigate exactly what happened and why you were told the login function was working as normal.
The first time I used ETA Breakdown…
The first time I used ETA Breakdown since switching from a well- known, very expensive provider -- and couldn't be happier! Joe came from Connoisseur recovery within the hour. He was friendly, reassuring and knowledgeable and had my little car fixed and running within 10 minutes. Excellent service- including Ruby on the end of the phone, who answered in two rings.
12 aprile 2025
Non scritta su invito
Risposta di ETA Insurance (ETA Services)
Thank you for taking the time to share your experience. We are pleased to hear the breakown was dealt with promptly and efficiently - we will pass on your kind words to our team. Thanks again for the review - we are here if you need us.
Exceptional service from Gareth at ETA
Exceptional service from Gareth at ETA. Exceptional bike cover from ETA. Gareth was really quick to respond to every communication resulting in a successful outcome, for a very unusual claim.
Thank you very much Gareth. And thank you very much ETA
8 aprile 2025
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Risposta di ETA Insurance (ETA Services)
That's lovely to hear - we'll be sure to pass your review to Gareth. Thank you for taking the time to share your experience. We are here if you need us.
Cycle Rescue
Have been a member for a few years. Used them for the first time yesterday after a big derailleur failure. It was a Sunday at about 10:30am. Thy took only about 30 minutes from me first calling them. Excellent service that I would highly recommend. The driver was very courteous and caring with my bike.
23 marzo 2025
Non scritta su invito
Risposta di ETA Insurance (ETA Services)
We're sorry that your ride was so rudely interrupted, but pleased to hear our Cycle Rescue service came up trumps. Many thanks for sharing your experience - we are here if you need us.
My disability scooter insurance and recovery.
I was trying to find insurance and recovery for my disability scooter.
I found this site and company straightforward and simple to use.
Thank you.
21 marzo 2025
Risposta di ETA Insurance (ETA Services)
We like like everything we do to be straightforward and simple to use, so we are pleased to hear that. Thank you for taking the time to share your experience. We are here if you need us.
Risposta di ETA Insurance (ETA Services)
Thank you for taking the time to share your experience. We'll be here if you need us.
Straightforward no fussing
14 marzo 2025
Risposta di ETA Insurance (ETA Services)
We like things fuss-free. Thank you for taking the time to share your experience. We are here if you need us.
Risposta di ETA Insurance (ETA Services)
We like to be as efficient as possible so you won't encounter chatbots or endless phone menus - just a team of us ready to answer questions as quickly as possible. Thanks for taking the time to share your experience. We are here if you need us.
Good value bicycle insurance and like…
Good value bicycle insurance and like to support ethical companies. Like the added bicycle rescue - not had to use let but useful peace of mind!
11 marzo 2025
Risposta di ETA Insurance (ETA Services)
We're delighted that you chose us. Thanks for taking the time to share your experience - we're here if you need us.
Very easy to use
5 marzo 2025
Risposta di ETA Insurance (ETA Services)
We're pleased to hear it. Thank you for taking the time to share your experience. We are here if you need us.
So far so good
Just bought the recovery insurance. It is exactly what I was looking for. Extremely clear policy guidance and at a really good price. Hoping I won’t be needing this but better safe than sorry.
4 marzo 2025
Risposta di ETA Insurance (ETA Services)
That's music to our ears. Thank you for taking the time to share your experience - we are here if you need us.
Very easy to amend my policy when I…
Very easy to amend my policy when I changed my car, and guess what? No extra charge!! Well done folks :)
1 marzo 2025
Risposta di ETA Insurance (ETA Services)
Thank you for taking the time to share your experience. We are here if you need us.
Very straightforward information & easy…
Very straightforward information & easy to chose a relevant policy.
25 febbraio 2025
Risposta di ETA Insurance (ETA Services)
That's music to our ears - we like to keep things simple. Many thanks for taking the time to share your experience. We are here if you need us.
Risposta di ETA Insurance (ETA Services)
We like to get things done with the least amount of fuss, so we are pleased to hear you found the experience easy. Thank you for taking the time to leave us a review - we are here if you need us.
My bike got stolen
My bike got stolen. But luckily I had it insured with ETA - they were amazing. Such brilliant, friendly service. Made it easy to supply evidence, and they paid out within about a week.
21 febbraio 2025
Non scritta su invito
Risposta di ETA Insurance (ETA Services)
When we are supplied with all the right info, we can turn claims around very quickly - nothing better than getting people back on the road as soon as possible. Many thanks for taking the time to share your experience - we're here if you need us.
Struggling with the concept!
Just broke down on my mobility scooter (cold weather battery suck) first time I ever called them out in about 3 yrs.
They called a taxi out! Took about one and a half hours to sort.
Staff are nice, as was the taxi driver.
But I’m capable of calling a disability cab without an annual fee.
I guess it’s insurance against calling taxis out multiple times…if so your scooter needs fixing not just collecting, if not then they’re just a middle man for the occasional taxi call out.
Makes no sense in my instance but the lady on the phone was lovely😍
17 febbraio 2025
Non scritta su invito
Risposta di ETA Insurance (ETA Services)
Hello, and thank you for taking the time to share your experience of our mobility scooter breakdown recovery service. When someone calls us, we have the option to call on a fleet of recovery lorries - just like the ones car breakdown companies use. However, a local taxi often provides the quickest option to recover our customer and their scooter. We're pleased to hear that everyone you dealt with was friendly and efficient.
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