ETA Insurance (ETA Services) Recensioni 

1907
•
TrustScore 5 su 5

4,8

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Valutata 5 stelle su 5

I have unfortunately just had to make a claim for a stolen bike and ETA we're great. Quick to respond, communicated clearly and - most importantly - were happy to pay what I was expecting. Thanks!

L'azienda ha risposto

Valutata 5 stelle su 5

Unfortunately, my cargo bike was stolen, but Laure at ETA handled my claim brilliantly from start to finish. She was incredibly helpful, professional and supportive throughout the process. The claim... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Really great experience claiming for a damaged bike from attempted theft. Really speedy and helpful responses, they went above and beyond to help me find a replacement bike and offer lots of discount... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Easy to arrange ebike insurance and plenty of options to tailor it to cover my needs: theft, public liability. Competitive prices, good reviews and company ethos also influenced my decision to go with... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Agenzia di assicurazioni
  2. anche in
  3. Azienda di assicurazioni per biciclette
  4. Azienda di assicurazioni per la mobilità
  5. Broker assicurativo
  6. Compagnia assicurativa

Scritti dall'azienda

When you buy insurance from the ETA, you get excellent cover and help build a sustainable future for all. We have supported vital environmental projects in Britain and throughout the world for over 35 years. Together, we can do more.

ETA Insurance (ETA Services)

Scritti dall'azienda

ETA Insurance
The ETA offers carbon-neutral vehicle breakdown cover, bicycle and mobility scooter insurance products for the environmentally concerned consumer.

Informazioni di contatto

4,8

Eccellente

TrustScore 5 su 5

2K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

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4,8

Tutte le recensioni

(1907)

119 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Great!

It has been dealt promptly, efficiently and the claims handler laure was really helpful and supportive. I never had such good claims experience so far

10 febbraio 2026
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Risposta di ETA Insurance (ETA Services)

Thank you for such a glowing review. We will pass your kind words to Laure and the rest of the claims team.

Valutata 5 stelle su 5

Straight forward and easy to set up.

Straight forward and easy to set up.

Now the proof will be when I need them because others have let me down badly

30 gennaio 2026
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Risposta di ETA Insurance (ETA Services)

Thank you for choosing us and for taking the time to share your experience so far. We are here if you need us.

Valutata 5 stelle su 5

I had a lot of trouble finding cycle…

I had a lot of trouble finding cycle insurance because a lot of companies want you to keep your bike in the house, garage etc , I can’t do this. I only have a shed and most companies want your bike to be fixed to an immovable object in the shed which I haven’t got. Eventually I found this company that didn’t stipulate this. Brilliant at last a company that I can use

28 gennaio 2026
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Risposta di ETA Insurance (ETA Services)

Over the last 30 years we've developed cycle insurance that we hope is sympathetic to the way people actually use (and store) their bikes. We're pleased your research paid off and that you found us. Thank you for taking the time to share your experience.

Valutata 5 stelle su 5

Straightforward transaction.

purchasing this insurance was straightforward and easy. Proof of the pudding will be in the eating however

21 gennaio 2026
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Risposta di ETA Insurance (ETA Services)

You are absolutely right – the proof of any insurance is what happens when you make a claim, but we are confident that our track record speaks for itself, and we are pleased you have put your confidence in us. Thank you for taking the time to share your experience thus far.

Valutata 5 stelle su 5

Easy purchasing process and great value policy

Purchasing a bicycle recovery policy was very straight forward and incredibly reasonable. It was a no-brainer for some peace of mind when commuting a decent distance to work. At least now I know I won't be stranded. I've not yet had to try calling them out for recovery, but the policy purchase process itself couldn't have been easier.

23 gennaio 2026
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Risposta di ETA Insurance (ETA Services)

Thank you for choosing us and for taking the time to leave a review.

Valutata 4 stelle su 5

Cycling necessity

Having been rescued by a Good Samaritan from a puncture in the middle of nowhere, that I couldn’t fix by the side of the road, I decided that roadside recovery cover is a necessity. Setting up was straight forward, aside from the date setting mechanism being a bit clunky The price seems very reasonable and the reviews generally positive.

20 gennaio 2026
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Risposta di ETA Insurance (ETA Services)

Many thanks for taking out the cover and for taking the time to share your experience. As a matter of interest, we are about to improve the way our website asks for a date of birth as we agree it could be better.

Valutata 3 stelle su 5

Time expired much too quickly

It was all fine, except that the pause between my last entry and the time expired notice was far too short. For a procedure this advises you to check the frame of your bicycle to find the frame number, a much longer interval is neede. And as nothing was saved, I then had to start all over again, and very nearly decided to go elsewhere.

7 gennaio 2026
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Risposta di ETA Insurance (ETA Services)

Thank you for taking the time to share your experience. Feedback of this kind genuinely helps us improve the website. We’re sorry to hear you found the time-out feature frustrating – we are currently refining the sign-up pages and will definitely take your comments into account.

Valutata 5 stelle su 5

Absolutely Brilliant to have Cycle Rescue!

I came across ETA Cycle Rescue because I am a member of theAA, and asked if they provided breakdown service for members who may be using their bicycle instead of their car. No was the answer.

I then google searched for a bicycle breakdown service and found ETA CycleRescue! For £24 a year, an absolute bargain!

I paid for one year and paid for my daughter to be covered too by CycleRescue.

After paying for her, I would recommend all women cyclists to subscribe to CycleRescue, because if they got a flat tyre or other problem in a desolate area...! That is the assurance I have now with my daughter when she goes out on her bike. I'm not being patronising to women in the slightest. £24 is a small price to pay for being extracted out of a potentially dangerous situation.

Even if one woman or girl was saved from a dangerous situation by my recommendation, then that would be brilliant.

Thank you ETA for your CycleRescue service!

7 gennaio 2026
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Risposta di ETA Insurance (ETA Services)

Thank you very much for sharing your experience and for recommending Cycle Rescue. With reference to your experience with the AA, you might be interested to know that we offer our own car breakdown product that includes Cycle Rescue by default and at no extra cost. Thanks again for taking the time to give us a review – we are here if you need us.

Valutata 5 stelle su 5

The ETA have once again sorted me out.

The ETA have once again sorted everything out smoothly and expediently for me after I was hit at speed from behind by a driver while I was cycling home form work. Tristan, the agent that was handling my claim was great and he and the team helped me to get a replacement bike ordered. Would recommend 100%

22 dicembre 2025
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Risposta di ETA Insurance (ETA Services)

We're delighted to have helped get you back on two wheels. Thanks for sharing your experience and for the recommendation.

Valutata 5 stelle su 5

Excellent insurance

Very easy to purchase, and excellent value for money.

20 dicembre 2025
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Risposta di ETA Insurance (ETA Services)

Thanks for choosing us and for sharing your experience - we're here if you need us.

Valutata 5 stelle su 5

Great cover Great price

Very surprised at the level of cover for the price.
But the proof of the pudding will come when I need to make a claim

12 dicembre 2025
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Risposta di ETA Insurance (ETA Services)

Thank you for choosing us. We are here if you need us.

Valutata 5 stelle su 5

Very efficient service

Very efficient service, emails replied to very quickly.
Callum was excellent, professional and also caring, mentioning my stolen bike.
Brilliant service all round.

Thankyou

9 dicembre 2025
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Risposta di ETA Insurance (ETA Services)

Most of us here know from personal experience how horrible it is to have a bike stolen, so we do everything we can to make our claims process as quick, efficient and humane as possible. Thank you for taking the time to share your experience – we’ll pass your feedback on to Callum and the wider team.

Valutata 5 stelle su 5

Excellent Company, Highly Recommend!

Excellent Company, professional, caring and understanding. Easy to deal with and nothing was too much trouble. I would Highly Recommend!

Thank you Team ETA!

3 dicembre 2025
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Risposta di ETA Insurance (ETA Services)

Thank you for your kind words, and for taking the time to share your experience. We are always here to help.

Valutata 5 stelle su 5

So pleased with the team at ETA

So pleased with the team at ETA, they dealt with the claim very efficiently and timely. Would certainly recommend them to others.

21 novembre 2025
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Risposta di ETA Insurance (ETA Services)

That's really good to hear, and we will definitely pass your feedback to our claims team. Thank you for taking the time to share your experience – we are here if you need us.

Valutata 5 stelle su 5

Easy to set up

It was so easy to set up cover for my e-bike.
I now have peace of mind that my bike is covered should anything untoward happen.
It also includes cycle rescue, which for an e-bike is very helpful.
Well done, ETA !

16 novembre 2025
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Risposta di ETA Insurance (ETA Services)

Thank you for taking the time to share your experience - we are here if you need us.

Valutata 1 stelle su 5

when my mobility scooter broke down and…

when my mobility scooter broke down and i tried calling them for help i was told they could'nt find me on the systum and would'nt send a brake down truck to help me

7 novembre 2025
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Risposta di ETA Insurance (ETA Services)

We are very sorry to hear this. We have failsafes in place to ensure situations like this do not occur so we will launch a full investigation into exactly what happened and respond to you directly.

Valutata 5 stelle su 5

I have taken out ETA bike insurance on…

I have taken out ETA bike insurance on the recommendation of a friend. He used the service recently and told me how pleased he was with it. From his bike breaking down to being taken home, all within 2 hours. £24 a year seems incredible value for this insurance.

12 novembre 2025
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Risposta di ETA Insurance (ETA Services)

We launched Cycle Rescue over 30 years ago as the UK's first 24/7 bicycle breakdown recovery service, and it is still going strong. Thank you for taking the time to share your experience.

Valutata 5 stelle su 5

Easy

Very quick and easy to get insurance, policy sent straight to my inbox, no hassle,

11 novembre 2025
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Risposta di ETA Insurance (ETA Services)

That's what we like to hear! Thank you for taking the time to share your experience.

Valutata 4 stelle su 5

Very simple.

Very simple to set up. No tech questions, just basic I.D. required. The only annoying thing was the date of birth section. Having to arrow back forty plus years to find the correct date was a bit of a bind, much easier to type it straight in.

2 novembre 2025
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Risposta di ETA Insurance (ETA Services)

Thank you for sharing your experience and for the feedback on the sign-up form - comments like this are very useful for our website designers.

Valutata 5 stelle su 5

Very efficient

6 marzo 2025
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Risposta di ETA Insurance (ETA Services)

That's what we like to hear! Thank you for sharing your experience - we are here if you need us.

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