I have unfortunately just had to make a claim for a stolen bike and ETA we're great. Quick to respond, communicated clearly and - most importantly - were happy to pay what I was expecting. Thanks!
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Unfortunately, my cargo bike was stolen, but Laure at ETA handled my claim brilliantly from start to finish. She was incredibly helpful, professional and supportive throughout the process. The claim... Leggi di più
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Really great experience claiming for a damaged bike from attempted theft. Really speedy and helpful responses, they went above and beyond to help me find a replacement bike and offer lots of discount... Leggi di più
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Easy to arrange ebike insurance and plenty of options to tailor it to cover my needs: theft, public liability. Competitive prices, good reviews and company ethos also influenced my decision to go with... Leggi di più
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Dettagli dell'azienda
- Agenzia di assicurazioni
- anche in
- Azienda di assicurazioni per biciclette
- Azienda di assicurazioni per la mobilità
- Broker assicurativo
- Compagnia assicurativa
Scritti dall'azienda
When you buy insurance from the ETA, you get excellent cover and help build a sustainable future for all. We have supported vital environmental projects in Britain and throughout the world for over 35 years. Together, we can do more.
ETA Insurance (ETA Services)
Scritti dall'azienda
- ETA Insurance
- The ETA offers carbon-neutral vehicle breakdown cover, bicycle and mobility scooter insurance products for the environmentally concerned consumer.
Informazioni di contatto
Unit 21, Fulham Broadway Centre, Fulham Road, SW6 1BW, London, Regno Unito
- 0333 0001234
- customercare@eta.co.uk
- eta.co.uk
4,8
Eccellente
2K recensioni
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Easy to carryout and good value
17 maggio 2026
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Risposta di ETA Insurance (ETA Services)
Thank you for taking the time to leave us a review. We are pleased to hear that you navigated our website with ease and that are happy with the cover provided.
We are here if you need us!
Easy to apply and quick to arrange
16 maggio 2026
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Risposta di ETA Insurance (ETA Services)
Thanks for your review - that is always great to hear!
Signed up for cycle rescue service
The signup process for the cycle rescue service was quick and easy. I followed that up with a phone call to clarify the situation regarding hire bikes. The call was answered quickly and the information given was clear. Excellent customer service
14 maggio 2026
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Risposta di ETA Insurance (ETA Services)
Thanks for taking the time to leave us a review.
We are delighted that signing up was straightforward and that our Customer Care team provided you with clear, prompt help over the phone.
It is great to have you with us - Happy Cycling!
Very easy to set up
Very easy to set up not used the service yet hope i never need it so far so good
14 maggio 2026
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Risposta di ETA Insurance (ETA Services)
The proof of the pudding is in the claims process! - if you ever need to claim, we will be sure to provide you with the best service possible.
Thank you for supporting the ETA, we are glad to have you on board!
It was so easy to set up my Cycle…
It was so easy to set up my Cycle Breakdown cover.The website was easy to navigate.
14 maggio 2026
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Risposta di ETA Insurance (ETA Services)
Thank you for taking the time to leave us a review. We are pleased that you found the setup was quick and easy.
We are here when you need us!
Simple process online
Simple process from getting a very good quote to setting up my scooter insurance. Feeling happy to be covered.
12 maggio 2026
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Risposta di ETA Insurance (ETA Services)
Thank you for taking the time to leave a review. We pride ourselves on providing the best possible service, and are on hand should you need any assistance.
Documents explain policy cover well
Documents explain policy cover well. Easy to set up on website.
12 maggio 2026
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Risposta di ETA Insurance (ETA Services)
Thank you for the great feedback! We work hard to keep our documents clear, transparent, and easy to understand. We are always here if you need us.
Had a puncture on my mobility scooter
Had a puncture on my mobility scooter. Got it fixed by my local mobility shop. Sent copied receipt to ETA, with bank details. Claim was processed quickly. Refund was in my account within a few days. Simple process dealt with efficiently. Thanks.
14 aprile 2026
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Risposta di ETA Insurance (ETA Services)
Thank you for sharing your experience. We understand how disruptive a puncture can be, so we aim to make our claims and reimbursements process as fast and stress-free as possible. We are glad we could help get you moving again quickly.
I've used ETA for years. Brilliant company to deal with.
I've used ETA for years and now insure 4 bikes with them.
I recently contacted support to add the latest bike and it was all done within 5 mins on the chat (on the website). Also, it was really good value to add on the bike.
You only find out how good insurance is when you need to claim and I did make a claim when my bike was stolen from my garage a few years ago. ETA provided a brand new replacement within a month or so.
I do wish they would be able to offer little add on extras to cover accessories as bike computers or camera's on the bike can be expensive if they get broken or stolen.
EDIT - Following my earlier review, I was contacted by ETA and told that I was on an older insurance policy and if I moved to a newer one I can insure accessories. I have now moved to the new policy and have 4 bikes plus my accessories covered and it's costing less a month than it was before!!
I'm very happy with the level of cover and the care shown by the customer service team. Thanks ETA!
12 maggio 2026
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Risposta di ETA Insurance (ETA Services)
Thank you for your continued support! We are pleased that our Customer Care team was able to help you so quickly, and that your previous theft claim was resolved smoothly. I understand that we have since contacted you following this review, and have updated your policy to include your accessories. Thank you for helping us to continuously improve our service.
Amazing experience
After the upsetting experience if losing my bike, I have been very happy with my claim. From the start the customer care, has been really professional. And the response time has been very prompt and quick. I would highly recommend this company to anyone!
8 maggio 2026
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Risposta di ETA Insurance (ETA Services)
Thank you for your review. Resolving claims quickly and professionally is our top priority, especially after an upsetting event like a bike theft. We are glad we could help, and we thank you for recommending us!
Cycle breakdown cover sorted.. easy and quick!
Easy to use website.. breakdown cover for my bike set up in minutes! Excellent! Checked out something on the helpline.. polite helpful, knowledgeable staff!
10 maggio 2026
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Risposta di ETA Insurance (ETA Services)
Thank you for the excellent feedback! We are thrilled that setting up your cycle breakdown cover was so quick and easy online, and that our Customer Care team provided such polite and knowledgeable support. Exceptional customer service is at the heart of everything we strive for—it is great to have you with us!
Good price with Informative & easy to…
Good price with Informative & easy to navigate website for bicycle breakdown recovery. Proof of service will be if ever used.
7 maggio 2026
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Risposta di ETA Insurance (ETA Services)
Thank you for taking the time to leave a review. We are here if you need us.
EASY PEASY
Very nice and easy to take out cover, not a massive amount of details Name, Address, D.O.B etc.
Fantastic Price £75.00 for the year including my husband added to the policy. Other companies have always charged us double and separate policy.
Only just taken out this policy but so far so good Especially the price and the cover
4 maggio 2026
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Risposta di ETA Insurance (ETA Services)
Thank you for choosing ETA cover. We are here if you need us.
Excellent and speedy service
Excellent and speedy service. I had my front forks and wheel stolen off my e-bike (which was otherwise securely locked). Took photos and gave a report the next day. Helpful service. Yes - you have to fill in a bunch of forms, but at no point did I feel they weren't going to pay out. And all sorted in less than 2 weeks.
27 aprile 2026
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Risposta di ETA Insurance (ETA Services)
Having stuff stolen is annoying enough without the admin required by an insurance claim so we do all we can to keep that side of of things to a minimum. Thank you for choosing us and for taking the time to leave us a review, which we will pass to our claims team.
Excellent service from Laure
Recently made a claim with ETA after being insured with them since November 2023 at a very reasonable rate. The claim was handled sensitively and with care by Laure. Very positive and transparent process. Would definitley recommend ETA and will be insuring with them in the future.
27 aprile 2026
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Risposta di ETA Insurance (ETA Services)
There is no better test of an insurance provider than the claims experience so are very pleased to hear you found the process to be smooth. Thank you for taking the time to leave a review and for your kind offer to recommend us in the future.
I had to make a claim because my e-bike…
I had to make a claim because my e-bike was stolen. Communication and clarity was extremely high throughout the whole process. The ETA representative Laure was prompt and clear in all her information and communications. Ive now ordered a new bike and will be on the road again very soon!
22 aprile 2026
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Risposta di ETA Insurance (ETA Services)
We know having a bike stolen is an unpleasant experience, so we do all we can to make the claims process stress‑free and quick. Thank you for taking the time to leave us a review, which we will be sure to pass to Laure and and the rest of the claims team.
Easy to make a claim
Easy to make a claim if your bike is stolen. I had great experience with Tristan Kumm who resolved my case quickly.
23 aprile 2026
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Risposta di ETA Insurance (ETA Services)
Having a bike is stolen is always an unpleasant experience so we do all we can to get our customers back on a bike as soon as possible. Thank you for taking the time to leave a review; we will be sure to pass your warm words to Tristan and the rest of the claims team.
Really easy to get cover for my…
Really easy to get cover for my handcycle, the website is clear and you know exactly what cover you have and how much it’ll cost. Peace of mind.
22 aprile 2026
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Risposta di ETA Insurance (ETA Services)
We are thrilled to have an increasing number of handcycle and adapted cycle users as customers so thank you for choosing us. We are here if you need us.
Been with ETA for 3 years now and had…
Been with ETA for 3 years now and had to place 2 claims. Always had a great experience. Callum, the agent that worked on my case, was absolutely brilliant, professional and friendly too. He replied to my emails almost straight away and kept me updated on what was happening and I am really happy with the outcome.
To Callum’s manager: give Callum a big fat pay rise!
All in all, 5 stars for ETA. It’s also reasonably priced if you are the frugal type of person.
21 aprile 2026
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Risposta di ETA Insurance (ETA Services)
Thank you for your kind words and for taking the time to share your experience. We will be sure to pass your review to Callum (and his manager).
After doing my research this company…came first
After doing my research this company head and shoulders above others all transparent tick box for what services you need yearly payment is a bargain .
My bike is a Jorvik tricycle electric assisted pedalling
Great for my knees and great cover and feedback from others 👌🏴🍪👍
20 aprile 2026
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Risposta di ETA Insurance (ETA Services)
We're great supporters of e-bikes and Jorvik trikes in particular so we are very happy you chose us. Thank you for taking the time to share your experience.
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