Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più

Scopri cosa dicono le persone

Valutata 1 stelle su 5

Обратились в espitnik после работы с unisender (работаем постоянно), чтобы подыскать лучшую альтернативу. Базу рассылки (клиенты - рассылка успешна 2 раза ежегодно в течение 5 лет) после модерации от... Leggi di più

L'azienda ha risposto

Valutata 4 stelle su 5

Плюсы: Отличный сервис, хорошие шаблоны для сообщений, возможность делать AMP-письма. Готовые письма выглядят стильно) Интерфейс лаконичен и понятен. Работать удобно. Быстрая тех поддержка. Минус... Leggi di più

Valutata 5 stelle su 5

Долго выбирали среди разных сервисов. Брали на тестовые периоды, но только в eSputnik нам смогли дать работающий удобный функционал под email и sms в одной админке. В будущем еще планируем попробовать... Leggi di più

Valutata 5 stelle su 5

Работаем с E-sputnik c 2018 года. Все нравится, в частности операторы техподдержки в чате быстро и емко отвечают на вопросы, помогают по-настоящему решить проблему, будь то даже какая-нибудь ошибка в... Leggi di più

Dettagli dell'azienda

  1. Fornitore di soluzioni per l'e-commerce
  2. Servizi per le imprese

Scritti dall'azienda

eSputnik is a web-based SaaS to manage cross-channel messaging campaigns Features for advanced eCommerce projects: - dynamic content changing depending on stock availability, geo, browsing history or by feed - conditional dynamic blocks targeted on additional data enrichment - dynamic message content queue prioritization based on previous behavior - messaging frequency control - high server/ip reputation for inbox deliverability


Informazioni di contatto

4,2

Molto buono

TrustScore 4 su 5

70 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non ha risposto alle recensioni negative ricevute

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Работаем с esputnik уже более двух лет

Работаем с esputnik уже более двух лет. Сервис замечательный! Отправка писем, выборки, статистика - все на высшем уровне. Отдельное спасибо службе поддержи, ребята отвечают и помогают по всем вопросам и не только в рабочее время. Всем советую!

27 maggio 2019
Non scritta su invito
Valutata 5 stelle su 5

Good email and push service

Good email and push service that can be easily customized for different countries, different languages.

The most I like here is email builder - so easy to use, with many interactive stuff that helps me to create nice, modern and involving emails.

Recently eSputnik added wider functional for contact segmentation so it's become easier to collect and send email to those users who are more active and more target for our business

22 maggio 2019
Non scritta su invito
Valutata 5 stelle su 5

Сотрудничаем с esputnik уже два года

Сотрудничаем с esputnik уже два года, ни разу не было никаких неприемлемых ситуаций. Работа всегда на высоком уровне. Очень нравиться, что сервис постоянно развивается и всегда есть какие-то новые предложения для рассылок. Пользовались не только одним сервисом, и действительно есть с чем сравнивать!

14 maggio 2019
Non scritta su invito
Valutata 5 stelle su 5

Cost-effective push notifications

I use eSputnik push notifications for 2 months and really satisfied with the results. I can segment my audience by different parameters. The channel is practically free and already generated new leads. Can recommend!

3 aprile 2019
Non scritta su invito
Valutata 5 stelle su 5

Powerful automation tool

If you are using emails to communicate with customers you really can do a much better job with a service like eSputnik. You can create and store templates, get instant reports on opens and clicks, RFM-analysis. Customer service is very helpful.

7 febbraio 2019
Non scritta su invito
Valutata 2 stelle su 5

At the begining was ok, but....

At the begining was ok, later paid (transfered) for better plan, and "fun" has started. Firstly, their consultants started asking about our subscribed contacts, as they did not like something, but we provided all info including screen shots and policies and etc. However at the end of long discussion, they state that they "doubt", and did not let us use services anymore. Ok, it is your decision, but where is refund for no service then? After we asked for refund - no response since. So lets see if they look like shiny silver too? Firstly, all payments are done to Ukrainian bank, what looks like very suspicious and gives very little trust as you will never have opportunity to claim and get solved in your favour as bank is in 3rd world country. Secondly, all support team are under russian names, so it looks like it is Russian company... And who knows what is their direct purpose, for example more doubts arise when you upload you your contacts and you cannot permanently delete them later. So you will never know, where they might use them later, and recent worldwide events shows that similar cases has happened and at one end was Russia. Lastly, they you will pay or get a plan, and they can just freeze your account, do not give any logical and acceptable reason and furthermore no refund and you are done. So it looks like that esputnik and their service has much more doubts and questions to answer themselves. And its up to you to trust or not their services. Sadly, but it is a fact, and we think they not only get your most valuable assets - contacts, but you are at risk, thst you might face the fact when you will pay and will get no service, just stupid questions, and later your account freezed and no option for claim or refund. So for us it looks like it is new way of getting your subscribed contacts and not giving back service that you pay for.

30 maggio 2018
Non scritta su invito
Logo di eSputnik

Risposta di eSputnik

Hi Maria,

We’re sorry to hear about your bad experience with eSputnik. However, please note that all email campaigns you send with our service are human-moderated for quality and compliance.

We abide by the rules of permission-based email marketing. All the contact data in your lists must be collected with the knowledge and consent of its owner.

According to our Terms of Use, your account may be suspended or terminated with no refund if you send SPAM. We do not allow any SPAM activities in relation to our service, and take all appropriate measures to stop SPAM.

Upon investigation, we believe that your recent email campaign was deemed as spam and your account has been suspended because of the following three reasons:
using email addresses from purchased, rented, and third-party lists, including email addresses harvested from public resources and directories;
a large number of non-existent email addresses in your list (hard bounce of 10% or above);
a suspiciously sharp increase in the number of recipients in the list.

If you think that your account has been wrongfully suspended, please feel free to contact me at your convenience at aleksey.danchenko@esputnik.com to discuss the issue.

Regards,
Aleksey Danchenko,
COO eSputnik

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