Updated my subscription plan for security alarm system. Very easy to complete online and received activation code promptly. All sorted with no fuss.
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Overall the system appears to work well. Just a few limitations when compared to our old system. No independent means of testing siren, you have to trigger it, not good. Cannot test individual pairs,... Leggi di più
Good lock, customer services were initially slow but once everything remotely was checked they visited and sorted out the issues, I would say they went well above what I expected, would recommend the... Leggi di più
I contacted ERA Protect because my 2-year-old alarm system had developed a couple of faults. I spoke to two different customer service agents on three separate occasions. Although it took a couple of... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di apparecchiature per la sicurezza
- Negozio di allarmi antifurto
- Negozio di accessori di ferramenta
- Negozio di ferramenta
- Fornitore di serrature
- Fornitore di sistemi di sicurezza
Informazioni su ERA Protect
Scritti dall'azienda
VISIT ERA Protect
The UK’s leading supplier of self-install home security products
ERA is a UK-based security product designer and manufacturer. We know exactly how to strengthen your home’s security. With over 180 years of experience securing British homes, we treat security seriously. We started in 1838 making our very first lock and we continue to lead innovation today.
Complete home security
From trusted window and door security products to the latest smart-home solutions, ERA Protect is now a one-stop store to fulfil all your home security needs. For your ultimate peace of mind.
smart security mechanical security contact usSecurity with British Standards
ERA offers high-quality, reliable cylinder locks, door chains, deadbolt locks, smart home alarms and many more recommended security solutions. Many of ERA’s mechanical products are independently tested and meet the highest British standards, such as BS (British Standards) Kitemark, Sold Secure or Secured by Design.
Serious about security!
Scritti dall'azienda
- We’ve been securing Britain’s homes since 1838
- We have a longstanding commitment to helping you and other homeowners enhance your home security. Part of that commitment is providing high-quality products through our design and innovation, to ensure we are meeting and exceeding standards, and providing expert advice and support.
Informazioni di contatto
Valiant Way, Coven, WV9 5GB, Wolverhampton, Regno Unito
- 0345 2572500
- help@eraprotect.com
- eraprotect.com
4,1
Molto buono
2K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 66% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Very pleased with the way the alarm works
Very pleased with alarm system setting it up was straightforward
18 agosto 2025
Risposta di ERA Protect
Hi Linda,
Thank you for your feedback.
I am glad the alarm system meets your needs.
Please let us know at help@eraprotect.com or 0345 257 2500 if you require any further assistance.
Kind regards,
Sumier
Good tech support
I had ordered the wrong motion sensors, the tech guys immediately understood my problem. A return was instigated and a full refund issued.
11 luglio 2025
Risposta di ERA Protect
Hi Stuart,
Thank you for your feedback.
We always try to help when mistakes happen, glad this has been sorted for you in a timely manner.
Kind regards,
Sumier
Excellent customer support.
Had issues with my outside alarm box after 7 years. Phoned the ERA helpline and got through to an advisor immediately. The advisor talked me through some tests after which it was concluded that the sounder had failed. Ordered a new box and now all set up and working again.
11 agosto 2025
Risposta di ERA Protect
Hi Rob,
Thank you for your feedback.
Our helpdesk in the vast majority of cases will assist and advise of the issue. I am glad on this occasion we were able to provide a resolution.
Kind regards,
Sumier
Excellent quality coupled with a superb…
Excellent quality coupled with a superb after sales back up .
15 agosto 2025
Non scritta su invito
Risposta di ERA Protect
Hi Michael,
Thank you for your feedback.
Kind regards,
Sumier
Easy as quick access to the customer…
Easy as quick access to the customer support people
30 luglio 2025
Nothing works there was a faulty hub…
Nothing works there was a faulty hub the replacement still has not arrived. I am not happy with the company!!!
1 agosto 2025
Sent the product out rapidly
16 luglio 2025
Risposta di ERA Protect
Hi,
Thank you for your feedback.
I am pleased your order was received in a timely manner.
Please let us know if we can be of further assistance.
Kind regards,
Sumier
Over a week since ordering...nothing
28 luglio 2025
Risposta di ERA Protect
Dear Miss Sutcliffe,
I am sorry there has been a delay with your order.
I have checked our records, and it does look like there has been an issue with your order being sent to our warehouse for despatch.
Looking at the order, I can see it was despatched yesterday, and is showing as being out for delivery today 5 August 2025.
I am sorry for any inconvenience caused.
Kind regards,
Sumier
Must Buy
Quick service. Good quality and easy installation. Looks expensive and real .
28 luglio 2025
Risposta di ERA Protect
Dear Susan,
Thank you for your feedback.
I am glad your order has met your needs.
Please let us know if we can be of further assistance.
Kind regards,
Sumier
Risposta di ERA Protect
Dear Michael,
Thank you for your feedback.
I have spoken with my colleagues on our helpdesk, and it looks like you have an incompatible lock which is not suitable for the ERA Smart Universal handle.
I am sorry for any inconvenience caused.
Kind regards,
Sumier
A great concept but improvements to the app are needed
Overall I like the product but there are a few glitches in the app that need to be resolved
1st one is the app logs out on its own quite randomly and it doesn’t work with Face ID and the password field doest load you saved password which is annoying
Auto Unlock is intermittent
It would be a great feature if your phone could be the RFID card for access
24 luglio 2025
Risposta di ERA Protect
Dear David,
Thank you for your feedback.
The ERA Smart Home app does have the functionality where the app will open using Face ID, to enable this please go to Account Settings, choose Security and then select Enable Biometrics.
Once you are logged in on the app, there shouldn't be a reason where you are logged out, the only reason this would happen is if someone else logs in using the same credentials on another device. If there are multiple users, we recommend setting up additional users.
Due to the radio frequency used for the Smart Universal Handle, it is not possible at this time for mobile handsets to be used.
Kind regards,
Sumier
Very helpful over the phone.
Very helpful over the phone.
Kaush assisted me with a couple of questions, and all was resolved.
Top marks!
24 luglio 2025
Risposta di ERA Protect
Hi,
Thank you for your feedback.
It is pleasing to read that we were able to provide you with the necessary information.
Please don't hesitate to contact us if you require any further assistance.
Kind regards,
Sumier
I would review it but it didn’t arrive…
I would review it but it didn’t arrive and I’ve emailed you to ask where it is and 4days later I’m still waiting for a reply. Now you’re asking me to leave a review 🤔🤔
29 luglio 2025
Non scritta su invito
Risposta di ERA Protect
Dear Simon,
Thank you for your feedback.
I have checked the tracking for your order, and our records indicate your order was signed for on 22 July 2025.
If you required further assistance, please contact our helpdesk on 0345 257 2500 or help@eraprotect.com
Kind regards,
Sumier
Awesome bit of kit!
I bought this lock after seeing the same in use at a friend's.
I originally bought a Yale but after it not working correctly and constantly dropping connectivity, even customer care didn't know (weren't bothered) I went for Era.
It was simple to fit with easy, clear instructions and connected via the app first time, and very soon the whole family were on the app and had their fingerprints installed. Only been in a week, but perfect so far!!
10 luglio 2025
Risposta di ERA Protect
Hi Dan,
Thank you for your feedback.
I am glad the Universal Smart Handle meets your needs and is an improvement on your previous handle.
Please do not hesitate to contact us if you require any further assistance.
Kind regards,
Sumier
Looked on amazon for a wireless alarm…
Looked on amazon for a wireless alarm system for my garage and room above, saw these and liked the look of them for 199 quid, but looked on era web page to find the 50 quid cheaper, so took a punt, arrived in really quick time well packaged with good instructions. Withing 30 mins maybe less the whole system was up and running great product easy to use recommended
26 luglio 2025
Non scritta su invito
Risposta di ERA Protect
Hi Mark,
Thank you for your feedback.
I am glad that the ERA Protect Alarm meets your needs, and you found it straightforward to install and use.
Please do not hesitate to contact our helpdesk if you require any further assistance.
Kind regards,
Sumier
ERA Protect system
Use ERA products before and always found them good value.
I had mistakingly ordered some accessories that were not compatible with my ERA Protect system.
Tech support were very helpful in resolving the issue.
The system was easy to install but instructions could be more informative.
The App is the only way to set up the system and adding devices is easy.
The App can be confusing to navigate and is fairly basic.
As yet I have not found how to test system without setting off alarm.
7 luglio 2025
Risposta di ERA Protect
Dear Nick,
Thank you for your feedback.
I am glad we were able to assist resolve your query.
The instructions were developed in conjunction with users, to be as informative as possible. If you would like to provide further detail you feel is missing, please send this to help@eraprotect.com.
The ERA Protect system does not have a test mode, this is due to how the frequency on the alarm system works.
Please do not hesitate to contact us if you require further assistance.
Kind regards,
Sumier
Finger print unreliable
Installation was fairly easy, setup of the wifi took a few goes. The finger print is a bit unreliable, and it doesn't always lock first time. There are probably better locks on the market.
24 luglio 2025
Non scritta su invito
Risposta di ERA Protect
Dear Neil,
Thank you for your feedback.
It is pleasing to see that you were able to install the handle without any issues.
I am sorry that you have found issues with the fingerprint sensor, and the locking of the handle. Please reach out to our helpdesk on 0345 257 2500 or email help@eraprotect.com and a member of the team will assist.
Kind regards,
Sumier
Reassuringly good tel support if ever needed
The telephone support line for Era was brilliant, got through to a support member without delay or twenty questions answerphone nonsense. The guy I spoke to was really on the ball and solved the problem I was having connecting my wireless siren to the control pad in a matter of seconds.
Amazing support and top quality alarm systems.
Thank you
14 luglio 2025
Non scritta su invito
Risposta di ERA Protect
Dear John.
Thank you for your feedback.
It is great that a member of the helpdesk team were able to provide support and assist you resolve your issue.
Please do not hesitate to contact us if you require assistance in the future.
Kind regards,
Sumier
A very versatile and professional alarm…
A very versatile and professional alarm system. Fantastic Era support team (Kaush) who gave advice and guidance to ensure my system was operating at its peak. The end result is a comprehensive security system that has provided faultless service and peace of mind.Thank you
9 luglio 2025
Non scritta su invito
Risposta di ERA Protect
Dear Terry,
Thank you for your feedback.
It is great that Kaush was able to assist you with your query, and ensure everything is working correctly.
Please do not hesitate to contact us if you require assistance in the future.
Kind regards,
Sumier
I like not using keys
I like not using keys.
Sometimes the fingerprint doesn’t work first time and also the lock
Doesn’t always activate when locked, you have to lift and lock twice for it to engage. Which is disappointing.
27 giugno 2025
Risposta di ERA Protect
Dear Mark,
Thank you for your feedback.
As the fingerprint is a captive sensor, as much as possible your finger and sensor do need to be dry. When you added your fingerprint to the handle, it is very important your finger is in a vertical position when it is added, and that the whole sensor is covered.
The handle should only have to be lifted once to initiate the lock process, if it is having to be lifted twice, then this could indicate a time issue, or possibly that the handle is being released too quickly from the upwards motion.
If you need to discuss this further please reach out to the helpdesk on 0345 257 2500 or help@eraprotect.com.
Kind regards,
Sumier
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.