Updated my subscription plan for security alarm system. Very easy to complete online and received activation code promptly. All sorted with no fuss.
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Overall the system appears to work well. Just a few limitations when compared to our old system. No independent means of testing siren, you have to trigger it, not good. Cannot test individual pairs,... Leggi di più
Good lock, customer services were initially slow but once everything remotely was checked they visited and sorted out the issues, I would say they went well above what I expected, would recommend the... Leggi di più
I contacted ERA Protect because my 2-year-old alarm system had developed a couple of faults. I spoke to two different customer service agents on three separate occasions. Although it took a couple of... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di apparecchiature per la sicurezza
- Negozio di allarmi antifurto
- Negozio di accessori di ferramenta
- Negozio di ferramenta
- Fornitore di serrature
- Fornitore di sistemi di sicurezza
Informazioni su ERA Protect
Scritti dall'azienda
VISIT ERA Protect
The UK’s leading supplier of self-install home security products
ERA is a UK-based security product designer and manufacturer. We know exactly how to strengthen your home’s security. With over 180 years of experience securing British homes, we treat security seriously. We started in 1838 making our very first lock and we continue to lead innovation today.
Complete home security
From trusted window and door security products to the latest smart-home solutions, ERA Protect is now a one-stop store to fulfil all your home security needs. For your ultimate peace of mind.
smart security mechanical security contact usSecurity with British Standards
ERA offers high-quality, reliable cylinder locks, door chains, deadbolt locks, smart home alarms and many more recommended security solutions. Many of ERA’s mechanical products are independently tested and meet the highest British standards, such as BS (British Standards) Kitemark, Sold Secure or Secured by Design.
Serious about security!
Scritti dall'azienda
- We’ve been securing Britain’s homes since 1838
- We have a longstanding commitment to helping you and other homeowners enhance your home security. Part of that commitment is providing high-quality products through our design and innovation, to ensure we are meeting and exceeding standards, and providing expert advice and support.
Informazioni di contatto
Valiant Way, Coven, WV9 5GB, Wolverhampton, Regno Unito
- 0345 2572500
- help@eraprotect.com
- eraprotect.com
4,1
Molto buono
2K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 66% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Risposta di ERA Protect
Dear David,
I am sorry that your latest email wasn't responded to.
I have spoken with a member of the helpdesk, and they should be in touch shortly.
Kind regards,
Sumier
I was sent the incorrect manual and…
I was sent the incorrect manual and have not had a response to my follow-up email.
9 dicembre 2025
Risposta di ERA Protect
Dear Geoff,
Thank you for your feedback.
Looking at the contact history, I can see that a response to your email was made, however I am not able to locate a response to this.
I will ask a member of the helpdesk team to take a look, and let you know if we have an applicable user manual.
Kind regards,
Sumier
Era products are always delivered…
Era products are always delivered swiftly and are easy to install. I have found this alarm system to be reliable and easy to use.
25 novembre 2025
Excellent service nothing was to uch…
Excellent service nothing was to much trouble, the people at the service center were brilliant and explained everything to me.
3 dicembre 2025
Immediately replaced a failed siren
Immediately replaced a failed siren, despite it being out of warranty. Many thanks.
27 novembre 2025
I like ERA & the ERA Protect we have…
I like ERA & the ERA Protect we have functions reasonably well. However we recently had an instance where the front & back cameras failed & no matter what I did (disconnect power) it wouldn't clear the issue. So I sent a message to ERA Technical & did not receive any response. Eventually, after 3 days roughly the cameras came back online.
28 novembre 2025
Excellent response to my home alarm…
Excellent response to my home alarm replacement part,
26 novembre 2025
My siren box stopped working due to a…
My siren box stopped working due to a flat battery.
Next day delivery would have been preferred. Poor notification by delivery company but otherwise ok.
25 novembre 2025
Absolute shambles of a company.
Absolute shambles of a company.
Ordered an 8 piece kit and was swayed by the App function. However on trying to download the App a message appeared advising the App was for an older version of Android.
I emailed the company within 24 hours to cancel the order and received a reply advising me to download the appropriate App for the Alarm!
This was the only email that I received a response to, 3 subsequent emails have been ignored.
AVOID!!!!!!!!
17 novembre 2025
Good customer service
Would have given 5 stars other than the fact I was sent the wrong item but that was very quickly rectified!!
3 novembre 2025
Easy ordering spares via ERA app
Easy ordering spares via ERA app. and swift delivery
12 novembre 2025
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.