Updated my subscription plan for security alarm system. Very easy to complete online and received activation code promptly. All sorted with no fuss.
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Overall the system appears to work well. Just a few limitations when compared to our old system. No independent means of testing siren, you have to trigger it, not good. Cannot test individual pairs,... Leggi di più
Good lock, customer services were initially slow but once everything remotely was checked they visited and sorted out the issues, I would say they went well above what I expected, would recommend the... Leggi di più
I contacted ERA Protect because my 2-year-old alarm system had developed a couple of faults. I spoke to two different customer service agents on three separate occasions. Although it took a couple of... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di apparecchiature per la sicurezza
- Negozio di allarmi antifurto
- Negozio di accessori di ferramenta
- Negozio di ferramenta
- Fornitore di serrature
- Fornitore di sistemi di sicurezza
Informazioni su ERA Protect
Scritti dall'azienda
VISIT ERA Protect
The UK’s leading supplier of self-install home security products
ERA is a UK-based security product designer and manufacturer. We know exactly how to strengthen your home’s security. With over 180 years of experience securing British homes, we treat security seriously. We started in 1838 making our very first lock and we continue to lead innovation today.
Complete home security
From trusted window and door security products to the latest smart-home solutions, ERA Protect is now a one-stop store to fulfil all your home security needs. For your ultimate peace of mind.
smart security mechanical security contact usSecurity with British Standards
ERA offers high-quality, reliable cylinder locks, door chains, deadbolt locks, smart home alarms and many more recommended security solutions. Many of ERA’s mechanical products are independently tested and meet the highest British standards, such as BS (British Standards) Kitemark, Sold Secure or Secured by Design.
Serious about security!
Scritti dall'azienda
- We’ve been securing Britain’s homes since 1838
- We have a longstanding commitment to helping you and other homeowners enhance your home security. Part of that commitment is providing high-quality products through our design and innovation, to ensure we are meeting and exceeding standards, and providing expert advice and support.
Informazioni di contatto
Valiant Way, Coven, WV9 5GB, Wolverhampton, Regno Unito
- 0345 2572500
- help@eraprotect.com
- eraprotect.com
4,1
Molto buono
2K recensioni
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Ha risposto al 66% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Ordered a live siren and remote to add…
Ordered a live siren and remote to add to my smart hub ...arrived fast and easy to install alarm came with a template for hole positioning.
3 febbraio 2026
Non scritta su invito
Poor product and customer service.
I ordered an ERA Protect home alarm kit to replace a Response alarm which had expired after 25 years. When it arrived I was impressed with the quality of the components and set about installing it hoping that the sales pitch "installed in minutes" held true. The first problem came when trying to download the app which refused to work. I had to call in and wait 29 minutes for assistance to be given a default password. Thereafter, the installation was quick. However, the system refused to work properly on time delay. It would allow time delay on exit and not entry. Despite numerous calls for assistance nobody at ERA could fix the problem so I requested a refund having to pay for the return and wait 3 weeks for my refund. Incidentally, I received no apology for my bad experience so I cannot recommend ERA in any way.
13 gennaio 2026
Risposta di ERA Protect
Hi,
I am sorry that the ERA Protect Alarm didn't meet your needs.
We do offer a money back guarantee with our products, and will look into the information provided you with regards to the return.
We will contact you within 48 hours to resolve this issue with you.
Kind regards,
Sumier
Risposta di ERA Protect
Hi,
I am sorry that you have experienced an issue with your camera, and the inconvenience caused.
Please contact our helpdesk on 0345 257 2500 or help@eraprotect.com and a member of the team will be able to assist.
Kind regards,
Sumier
As a DIY alarm this ERA set-up is the…
As a DIY alarm this ERA set-up is the best for quality, simplicity of fitting and use I have come across bearing in mind I am no expert. The cost came across as reasonable as well.
5 gennaio 2026
My only gripe is that neither the hub…
My only gripe is that neither the hub or bell unit is loud enough
5 gennaio 2026
Outstanding helpline support
After six years of faultless use my hub unit failed and a new one was sent foc. It took a bit of chasing, possibly because of confusion about the delivery address but after that the helpline support from Kaish has been superb. He very patiently talked me through setting up the replacement hub during a long telephone call and ensured I had the system fully operational before ending the call. Some of the best customer service I have ever experienced.
22 gennaio 2026
Non scritta su invito
Good and reliable alarm system app on…
Good and reliable alarm system app on phone is good the only downside side is when your yearly alarm subscription ends you don’t get an email notification that you are coming to the end of your contract
13 gennaio 2026
Easy to install
Easy to install, but a few glitches with software requiring action by help desk, otherwise quite good.
17 gennaio 2026
Risposta di ERA Protect
Dear Keith,
Thank you for your feedback.
I am glad you were able to install your products and our helpdesk team were able to assist.
Please let us know if we can be of assistance in future.
Kind regards,
Sumier
Happy with my products
Happy with my products, but disappointingly the Company no longer offers cameras so they don't have a one stop solution to home security.
16 gennaio 2026
Non scritta su invito
Risposta di ERA Protect
Hi,
Thank you for your feedback.
I have provided your comments to our product developers, who will review them.
Kind regards,
Sumier
so easy to install and setup
5 gennaio 2026
The company can be contacted by phone
Amazingly I was able to phone up and speak to someone who understood what was happening. The written instructions for setting up the system weren't great. Otherwise pretty good.
5 gennaio 2026
Keeping my house safe
5 gennaio 2026
Received batteries very fast delivery…
Received batteries very fast delivery very good service
Thank you
5 dicembre 2025
Batteries supplied in good time BUT
Batteries supplied in good time, but on opening package, both batteries - two terminals were bent down at their ends touching the body of the battery. Did e-mail ERA about this last week, but no reply yet. Poor packaging protection and not exactly good response from making known issue.
15 dicembre 2025
Risposta di ERA Protect
Dear John,
I am sorry that your order wasn't received in the manner expected, and the lack of aa response to you.
We have been selling these batteries for a number of years, and this is the first time we have been made aware of this issue.
I have passed your feedback to my colleague, so that they can review their packing processes.
Thank you for your feedback.
Kind regards,
Sumier
You have taken my money but no product…
You have taken my money but no product delivered. You have not replied to my emails.
My bank will be recovering my money plus costs from you!
1 dicembre 2025
Risposta di ERA Protect
Dear Jim,
I am sorry that there has been an issue with your order, and the inconvenience caused,
We are happy to investigate this issue for you, please contact our helpdesk on 0345 257 2500 or by email to help@eraprotect.com
We can then investigate and get back to you.
Kind regards,
Sumier
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