Very happy with their team's knowledge & service. There were some supply chain issues with a few of the sensors I needed quickly. EnergyControl called me to talk through alternative options. They were... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Website is easy to use, history tracking is great. I wish the company would offer shipping via USPS because UPS is way too expensive when shipping to Alaska. The company has lost several sales from m... Leggi di più
L'azienda ha risposto
Regarding EnergyControl: Excellent customer service. UPS mis-delivered my package and EC stepped in to investigate what happened. Issue was ultimately resolved. Much appreciation for them involvin... Leggi di più
I’m adding this update to my original review below; I’ve received the relays and though I haven’t tested them they appear to be damn fine. Thank you for the good customer service. Original This... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Grossista di valvole e attuatori
- Azienda di automazione
- Soluzioni e attrezzature energetiche
- Grossista di prodotti per il controllo del flusso
Scritti dall'azienda
Energy Control Technologies is a value added partner for the entire HVAC/BAS Industry. EnergyControl.com sells a variety of product solutions for controlling heating, ventilation and air conditioning systems. In addition to the HVAC market, we are a leading supplier of building automation, energy and environmental sensors and control peripherals for energy management applications. We provide products and services to the smallest of maintenance departments all the way to some of the largest facilities and multi-site management groups in the world. Our team focuses on what is best for the customer first, nothing else matters. We work to provide the fastest lead times at competitive prices all the while providing world class service and product information to all parties involved. WE CARE ABOUT AND VALUE OUR CUSTOMERS EnergyControl.com's trusted valve take-off service team is experienced and will work with design engineers, control contractors and mechanical contractors to determine what products best fit their application. Energy Control offers reliable industry leading products from over 50+ manufacturers. When you shop at EnergyControl.com, you are gaining a partner. We strive to work hard for every single customer and treat them like family so they keep coming back.
EnergyControl.com
Scritti dall'azienda
- Happy to be supplying the automation community.
- An e-commerce company in the HVAC/R and Building Automation industry who strives to provide excellent customer service and product support from industry leading manufacturers.
Informazioni di contatto
10220 W SR 84, suite 9, 33324, Davie, Stati Uniti
- (954) 739-8400
- sales@energycontrol.com
- energycontrol.com
I love you guys customer service but…
I love you guys customer service but how long it takes to ship an package is a little bit much and I wish the process would move faster but other than that you guys are great.
13 giugno 2022
Risposta di Energy Control Technologies, Inc.
Thank you for the kind words about our customer service, we pride ourselves on taking care of every customer as if they were family.
I took a look at your order, and I see where you made this purchase online. There were a few issues with your order, namely your contact and shipping information, and we needed to speak with you to resolve them. Our customer service team leader called you, left a voicemail, and emailed you requesting a phone call regarding your order but did not hear back from you. This caused a delay in the processing of this order. Our team attempted to process this order and your payment method was declined.
Please contact us at sales@energycontrol.com and we can get this resolved.
Thank you
Online orders have zero communication…
Online orders have zero communication to the customer if the item/items are pending fulfillment nor is there lead times on that product.
26 aprile 2022
Risposta di Energy Control Technologies, Inc.
Hi There,
I see where you placed this order via our webstore on 4/18. Our customer service team sent this to the manufacturer, and we were advised of a 6- week backorder on 4/21. Our customer service team leader reached out to you to explain the situation within 5 minutes of receiving the news from the manufacturer. We do apologize for the inconvenience, and we have requested that they expedite this, but there is no guarantee of this.
Our web team works hard to dynamically update lead times across roughly 100,000 products, and we rely on the latest information provided to us by the manufacturers. Unfortunately, sometimes we don’t always receive the information from the manufacturer until after we’ve placed the order.
I’m sorry that you are experiencing this, and we want to make it right with you. If you’d like to contact us at sales@energycontrol.com, and let me know how we can remedy this for you, I would be happy to help in any way I can.
The product we purchased showed an…
The product we purchased showed an included Belimo actuator but the actuator was not included.
5 aprile 2022
Risposta di Energy Control Technologies, Inc.
Hello,
I’m sorry about the confusion. The part that you purchased is a retrofit kit for TACO zone valves and the image on the website is to illustrate the actuator that these are compatible with. I’d love to help you get the actuator you need, and our web team is working to clarify this on the web site. Apologies for the confusion and thank you for bringing this to our attention so we can make it better.
Lack of Communication
The items ordered were suppose to ship in 1 week. The order was placed 1 week ago from this review and it is still pending fulfillment. My credit card was charged for the items last week, but they have not even shipped yet! I have no idea what is going on with my order.
4 aprile 2022
Risposta di Energy Control Technologies, Inc.
Hello,
We apologize for the delay in shipping. As we explained via email, your order shipped directly from the manufacturer, who experienced a production delay. I worked with our customer service team leader to make it right by upgrading order to next- day- shipping for free to expedite your order, which was held up by the manufacturer due to a production delay. You have my contact information, so please don’t hesitate to reach out if you need anything as we are always happy to assist with anything you may need.
You implied that you had this part in…
You implied that you had this part in stock and when we ordered it, you were not able to deliver it because "your vendor had a long lead time on them.
This is not funny in these messed up supply chain times.....
30 marzo 2022
Risposta di Energy Control Technologies, Inc.
Hello,
I want to apologize for this- our website lead times are dynamically updated as we receive lead times from the manufacturers. Unfortunately, we don’t always get updates on changing lead times, and this does create a lag in information sharing with you. I’m sorry for this frustration and I’m sorry you had to cancel your order with us because of it. I hope you’ll give us a chance to make things right as we look forward to getting you whatever you need as quickly as possible going forward.
Product came as scheduled and in very…
Product came as scheduled and in very good condition!
29 marzo 2022
Fast delivery on the correct part
29 marzo 2022
I have not received my items that i…
I have not received my items that i ordered over a month ago and have not received a phone call back after leaving messages.
22 marzo 2022
Sorry
Sorry, but I selected "poor" since I did expect for a product you sell to be available. I was told that there is a back-order for the product which I do understand. However, receiving an email 2 days after placing an order with notification of such back-order is "poor".
22 marzo 2022
Refreshing to see customer service at…
Refreshing to see customer service at its best. seems that is rare these days but they went above and beyond
18 marzo 2022
Fake advertising
Advertised item as in stock with 1-2 day shipping.
After 5 days item still not shipped - "They are checking with supplier".
They never had the item - False Advertising!!
AVOID!!
16 marzo 2022
Only purchasing again because they have what I need...
It's next to impossible to get a human being on the phone to assist with an order, availability, tracking information, etc. If you DO happen to get a human on the phone, they speak to you as if it's your fault that you don't know the order number (good luck getting copies of your invoices, too) and refuse to give tracking information when you receive an email saying your order has shipped.
Pro: Their prices are incredibly hard to beat.
11 marzo 2022
Competitive pricing and quick shipping!
11 marzo 2022
Order 979-SO61255 paid but not shipped.
Ref order 979-SO61255 notified by email that the order was shipped and my credit card was charged. The tracking number 1ZV815840392582351 showed ‘label created’, but not ‘on the way’. I sent an email about this Mar 2, with no response except for this customer survey received 8-Mar. Due to the lack of a reply, I ordered the same item from a eBay seller for $85 on 2-Mar, and installed it 7-Mar. Customer was not happy that their air conditioner was down for 8 days.
8 marzo 2022
The shipping time is too long
22 febbraio 2022
Prompt delivery and the item is just…
Prompt delivery and the item is just what I ordered. Great Job.
21 febbraio 2022
EnergyControl - New customer
EnergyControl is an awesome website, with great customer service. I was getting replies back in a timely manor on emailed questions. The order process was very streamlined. The supply chain times are very difficult right now, I felt a little in the dark and uncertain with when we may receive these and how many was in stock before I placed my order. Both times I reached out regarding this I was given an answer when my order should be filled. From the time of "order" to EnergyControl "shipping" was 8 calendar days, 5-6 business days. Shipping was in 1-2 business days as advertised. Products are working great at this point.
17 febbraio 2022
Excellent service and correct parts
8 febbraio 2022
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.