The parcel did not arrive on time This was Mother’s Day gift The courier was supposed to deliver in Friday then kept getting messages that it was delayed but will be delivered Did not get deli... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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My husband and I have used your Big cups for years for our morning coffee. I have ordered too many to remember! We so appreciate that you continue to create and personalize them. Your custome... Leggi di più
L'azienda ha risposto
As always, both the products and the service are of a very high standard. Each item - from the Windblown Daffodils Runner to the beautifully decorated mugs and butter dish - reflects the care, craf... Leggi di più
L'azienda ha risposto
I’m absolutely delighted with my beautiful glass candleholder from Emma Bridgewater! The quality is stunning, and it arrived safely all the way from the UK. Shipping was super quick and well-packaged... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Produttore di ceramiche
- Negozio di articoli in vetro
- Negozio di casalinghi
- Negozio di articoli da cucina
- Negozio di ceramiche
Informazioni su Emma Bridgewater
Scritti dall'azienda
Born in 1984, we remain true to our original spirit and inspiration: the necessity of getting the thought and design absolutely right. It starts as a deeply felt personal response to what we love in the world around us. We’ve expanded beyond pottery, fill your home with lots of lovely things
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Emma Bridgewater
Scritti dall'azienda
- Get 10% Off when you sign up to our newsletter
- Keep up to date with our latest news, offers and events by signing up for our regular email newsletters.
- Free Shipping over £50
- Spend £50 and your delivery will be completely free!
- Collector's Club
- Join our Collector's Club for early access to sale, special offers and more.
Fast and Free Shipping
Free Delivery over £50 spend!
No shipping costs on a £50 spend, and we'll have your order at your door within the week. Getting your Emma Bridgewater home ware personalised? It'll be with you within 2 weeks.
Informazioni di contatto
Berry hill Road , ST4 2NL , Stoke on Trent , Regno Unito
- 01782 210565
- customerservices@emmabridgewater.co.uk
- emmabridgewater.co.uk
4,4
Eccellente
80.368 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
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Risposta di Emma Bridgewater
Good Afternoon Alexis,
Thank you for your 5* review. We can’t ask for more than a happy customer.
Kind Regards,
Emma Bridgewater Team
Personalised mugs
Personalised mugs arrived earlier than expected, perfect design for what I wanted for both football mad grandsons, did not disappoint. Thank you x
3 marzo 2026
Risposta di Emma Bridgewater
Good Afternoon,
Thank you for your 5* review. We can’t ask for more than a happy customer.
Kind Regards,
Emma Bridgewater Team
Lovely sweet pea mug
Lovely sweet pea mug. Bought for a friends birthday. Got the matching napkins to go with it. Such a shame the small tray didn’t appear to match with anything specific.
Good delivery. Packaged well. Arrived intact
9 marzo 2026
Risposta di Emma Bridgewater
Good Afternoon,
Thank you for your review. Our customer experience is very important to us, and your feedback is very welcome.
Kind Regards,
Emma Bridgewater Team
The item arrived but smashed i…
The item arrived but smashed i immediately contacted you but a week later i still have not had a reply
12 marzo 2026
Risposta di Emma Bridgewater
Good Afternoon Mark,
Thank you for taking the time to leave a review. We are very sorry to learn that you are disappointed by your recent experience.
We can see that you have since been in contact with our Customer Service team and they are awaiting on some further information from yourself.
We do apologise for the disappointment that this has caused and hope to resolve this for you shortly.
Kind Regards,
Emma Bridgewater Team
The order arrived damaged and it was…
The order arrived damaged and it was replaced immediately.
12 marzo 2026
Risposta di Emma Bridgewater
Good morning,
Thank you for sharing your experience with us. We do hope that you continue to enjoy shopping with us.
Kind Regards,
Emma Bridgewater Team
Really disappointed constantly
Really disappointed with the damaged/faulty products I seem to always receive. It’s the hassle to get new ones. Returning the old ones too, is the biggest pain.
6 marzo 2026
Risposta di Emma Bridgewater
Good morning Chloe,
Thank you for your review. Our customer experience is very important to us, and your feedback will be passed onto the relevant department so that we can look to improve in this area.
Kind Regards,
Emma Bridgewater Team
Excellent delivery time and beautiful…
Excellent delivery time and beautiful product. My mum loved her gift for Mother’s Day.
13 marzo 2026
Risposta di Emma Bridgewater
Good morning Alison,
Thank you for your 5* review. We can’t ask for more than a happy customer.
Kind Regards,
Emma Bridgewater Team
Absolutely lovely thank you
13 marzo 2026
Risposta di Emma Bridgewater
Good morning Rebecca,
Thank you for sharing your experience with us. We do hope that you continue to enjoy shopping with us.
Kind Regards,
Emma Bridgewater Team
Risposta di Emma Bridgewater
Good morning Chris,
Thank you for taking the time to review our service. We are delighted to hear that you love your recent purchases!
Kind Regards,
Emma Bridgewater Team
Consistent Quality and Quiet Char
As always, both the products and the service are of a very high standard. Each item - from the Windblown Daffodils Runner to the beautifully decorated mugs and butter dish - reflects the care, craftsmanship, and distinctive charm that Emma Bridgewater is known for.
There is something quietly special about these pieces. They bring a sense of warmth and familiarity into everyday life - simple, unpretentious, yet genuinely comforting. They have a way of making ordinary moments feel just a little more pleasant and meaningful.
A consistently excellent experience, both in quality and service. I am, once again, very pleased.
10 marzo 2026
Risposta di Emma Bridgewater
Good morning,
Thank you for taking the time to leave a review. We are delighted to learn that you are happy with your recent purchases!
We do hope that you continue to enjoy shopping with us in the future.
Kind Regards,
Emma Bridgewater Team
Risposta di Emma Bridgewater
Good morning,
Thank you for taking the time to review our service. We do hope that you continue to enjoy shopping with us.
Kind Regards,
Emma Bridgewater Team
I bought two of the bread bins one for…
I bought two of the bread bins one for myself and one for my daughter which I didn’t give to my daughter till today. But I have noticed there is a mark on the lid of mine which is disappointing.
12 marzo 2026
Risposta di Emma Bridgewater
Good morning Catherine,
Thank you for taking the time to leave a review. We are very sorry to learn that you are disappointed by your recent experience.
If you could kindly complete the Contact Us form on our website, a member of our Customer Services team will be more than happy to assist you further with this matter.
We do apologise for the disappointment that this has caused and hope to resolve this for you shortly.
Kind Regards,
Emma Bridgewater Team
Really beautiful plates
Bought two 10.5 dinner plates beets and carrots pattern to make up 4 with plates I already had. They were an extravagance for me. I've never spent that amount - £28 per plate from memory - before on crockery. But they are really beautiful. Solid to handle, the pattern dances. I'll probably get one out when I feel fed up and have my mince off it to cheer me up.
13 marzo 2026
Risposta di Emma Bridgewater
Good morning,
It's always wonderful to hear such great comments about the service and quality of our products we have to offer. Thank you for taking the time to get in touch.
Kind Regards,
Emma Bridgewater Team
I love a sale
I love a sale. I love that delivery is quick. I just love Emma bridgewater
13 marzo 2026
Risposta di Emma Bridgewater
Good morning Angie and Steve,
Thank you for taking the time to leave a review. We are delighted to learn that you are a fan of our products, and we do hope that you continue to enjoy shopping with us!
Kind Regards,
Emma Bridgewater Team
Read order confirmation carefully
I ordered 2 personalised mugs, 1 for me to replace a mug my son bought for me, which I broke the handle off. I so missed this large mug I bought myself another one. The other mug was for Easter for my nephew, I ordered a small mug with mini eggs on and his name.
When it arrived the name was on the base not the front as I expected. When I reread the order it did say on the base, I hadn't realised there was an option. Bit disappointed but my fault for not reading everything. I hope he will still loves it.
13 marzo 2026
Risposta di Emma Bridgewater
Good morning Ruth,
Thank you for taking the time to leave a review. We do apologise that your recent experience has been disappointing.
We do try to make the ordering process for Personalised items as clear as possible, to avoid any confusion for our customers.
We do hope that your nephew likes his new mug and that you continue to enjoy shopping with us in the future!
Kind Regards,
Emma Bridgewater Team
I ordered 6 cups in France and 2…
I ordered 6 cups in France and 2 arrived broken (have often ordered and there has never been any problem). I sent phots of the 2 broken cups and was reimbursed immediately. Sad about the cups but no complaints about E.B! Will just have to order again.
13 marzo 2026
Risposta di Emma Bridgewater
Good morning Marianne,
Thank you for taking the time to leave a review. We are very sorry to learn that part of your order arrived damaged but, we are delighted to learn that the matter was resolved swiftly by our Customer Service Team.
We do hope that you continue to enjoy shopping with us.
Kind Regards,
Emma Bridgewater Team
Love the BIG CUPS!
My husband and I have used your Big cups for years for our morning coffee. I have ordered too many to remember! We so appreciate that you continue to create and personalize them. Your customer service is exceptional and I will always be a customer.
Thank you….
Sue Saubert
Florence Oregon USA
11 marzo 2026
Risposta di Emma Bridgewater
Good morning Sue,
Thank you for your wonderful review. Our customer experience is very important to us.
Kind Regards,
Emma Bridgewater Team
Love Emma bridgewater products really…
Love Emma bridgewater products really and truly great craftsmanship. You really do pay for the uniqueness!
13 marzo 2026
Risposta di Emma Bridgewater
Good afternoon,
Thank you for your 5* review. We can’t ask for more than a happy customer.
Kind Regards,
Emma Bridgewater Team
Great Product
The items for sale sale are different and catch your eye. The website is easy to use.
6 marzo 2026
Risposta di Emma Bridgewater
Good afternoon Judith,
Thank you for sharing your experience with us. We do hope that you continue to enjoy shopping with us.
Kind Regards,
Emma Bridgewater Team
Great
The website, the order process and the items ordered once arrive are fantastic. It is such a shame that they use Evri to ship orders. Lack of update and long delivery time meant items (non personalised) arrived late. Otherwise would be 5 star.
13 marzo 2026
Risposta di Emma Bridgewater
Good afternoon Shane,
Thank you for your review. Our customer experience is very important to us, and your feedback is very welcome.
Kind Regards,
Emma Bridgewater Team
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