Ellmontlondon Recensioni 

Ordered in May, waste of time never sent. Refused to acknowledge issue until after chargeback raised. Do not buy

They’re just common thieves. I ordered a jacket in June. The tracking number doesn't work. I sent several emails, but they only replied to one after a few weeks with something like "thank you for your patience." I need to report them to the appropriate authority.

Do not buy from this website. I ordered a dress and did not match the picture. Has been a nightmare to try and send back. Avoid

Slow to process order. Took three weeks to arrive, after 2 x further enquiries. Product arrived quality and fit extremely poor. Return process unclear at point of order Communication via several robot emails return process .....send it back at own cost, to Dutch address tracked for refund ! ( that cost of that would be further £8) . Not convinced refund will be forthcoming having now read reviews. BUYER BEWARE Site looks lovely, but the outcomes do not match expectations.

There should be a 0 star option!

They don't deserve even one star.

They described the shirts purchased as 'Linen blend'. There was zero linen, I'm not sure it's even polyester. There is no label to provide information on what it is made from, washing instructions etc.

When I complained and asked for a refund they tried to bargain with me to avoid sending the items back. They used lines like 'we'd like you to keep and enjoy the product and we'll provide a 20% refund' - 'don't spend money on costly return shipping fees when we can provide a 30% cash refund and 60% of paid value in an online gift card'.

An absolute scam and shipped from China, so it takes weeks to arrive and is costly/almost impossible to return.

Please avoid at all costs.

I previously emailed the company about not receiving my goods but you didn’t bother to respond.

The goods have subsequently been received and I have to be honest and say that the items are very poor quality (Chinese) and do not look like anything displayed on your website.

To be frank I can’t be bothered to send the goods all the way back to the Netherlands so I will save myself both the time and money and put them in the recycling

Absolute scam, do not buy from this company. They’ve given up responding to my emails, 6 weeks later no order.

I actually attempted to cancel my order, emailing 5 minutes after placing the order and the website says you have 2 hours to cancel. No response. Shipping informations not updated once, generic email response about an unexpectedly high volume of orders. They don’t say whether they’ll try and get it sent as soon as they can or offer a refund. Fraudulent.

I ordered and paid for a lilac coloured elegant linen shirt and received a cheap thin cotton dark purple shirt in a different style to that advertised. Having read the reviews I can see it is not worth trying to return it. I will put it down to experience and check Trustpilot reviews before I order from other sites.

Not received order despite being told it was shipped 11 days ago. Informed through shop app that delivery was attempted today however it was not as I was in all day and map showing address in London . I really wish I had read reviews before ordering . Quite expensive item too.

Avoid avoid avoid. I wish I had read these reviews before and not after using them! I would give them a 0 but it’s not an option.
Product turned up late. Quality was atrocious and not worthy of the £50 price tag.
After requesting a return/refund I was only sent the procedure after my 3rd email requesting it explicitly. Each response prior was offering me shoddy alternatives or price reductions on further awful products.
The return address is in THE NETHERLANDS (!!) despite the return address on the package label giving a UK address…
And having just come back from the post office with the information that it will cost me a total of £36 to send it back (postage plus customs duties), it is clearly not worth sending. (Which is of course the whole point of the Netherlands return address). A total and utter con. A joke of a company. I would go so far as to say defrauding people.

*Avoid this Company* Poor Service and argumentative emails, not helpful. Money is what matters to them not Customer service.
Save yourself the time and money. I placed an order and requested to cancel this order an hour after placing it. There T&C's state that an order can be cancelled within two hours or placing the order. They ignored two emails requesting the cancellation and proceeded to send the item. I needed it for a wedding and it was not going to be delivered in time. They then proceeded to argue that I did not email them intime, so I have now sent them proof of the emails I sent within the 2 hour time frame as well as pointing out their own |T&C's stating that i could cancel the order.
I am not expecting their third response to be anymore helpful than the last as it seems that's how they work, email responses have not been helpful, only an argumentative tone.
The phone number on the website is just a mobile with no one answering.

It is a scam. You will never receiver anything!

Absolutely awful company. This website is a total scam. Firstly, they claim to only ship within the UK but are registered in The Netherlands and the items come from China. Shipping took over 2 weeks to arrive. The product looks unrecognisable compared to the picture. The fabric is extremely cheap, synthetic and highly flammable. The pictures on the website are clearly AI generated. The product is supposedly on 50% discount, from £70 but there is no way something this tacky would be valued at that high price point.
The customer service team are unprofessional, with informal and ill-formatted emails.
The website clearly states that there is free delivery, but with the hidden catch of extortionately priced international returns.

Avoid at all costs.

Not really worthy of even 1 star because I suspect this company is nothing more than a glorified scam . IT is NOT based in London ! but operates "Via" the netherlands( suspicious in itself ? ). Their website states Order Processing: Typically takes 1 to 3 business days before dispatch. and delivery in 8 to 10 days but it has now been over 15 days since i ordered and although they have provided a shipping tracking number it doesnt really say anything except the order was sent for transport 12 days ago..
I have since enquired as to where my goods are and had a pathetic " we have experienced some problems but your goods should be with you shortly" - a message they repeated a week later when I complained that it still hasn't arrived.
Other reviwers have had similar problems with this company and some have had nightmare charges quoted to ship the goods back to the Netherlands as the company policy is that returns must be paid for by the customer.
Shabby communications and shabby attitude. Just Scammers.
I shall be requesting that my credit card instigate acharge back as no credible response from the seller

Scam website. Do not use. Item never turned up

Avoid this company at all costs.

The quality of the clothing is not as advertised (poor) and the customer service is even worse. It took multiple attempts to receive a returns form - the customer service team actively dissuaded my request for a return and failed to provide the return form on four separate occasions.

The company operates in the Netherlands and you are liable for the return delivery and customs fee (I spent approx £70 returning an order that was worth £140).

Avoid at all costs. If I could rate it a 0 out of 5, I would.

Had to mark a 1 star to write comment. Im still waiting on my order from 22nd June,2026 Same as other review, generic answer to my email then nothing. I will also have to go down trying to get my money back route. DO NOT USE THIS company

2 weeks after order, no communication other than generic holding email saying delay, with no details.No response to other emails, or actual questions.
Please avoid, having to go down chargeback route to get money back.