My first time ordering from this company. Amazing shipping rates and delivery time... The problem w getting good deals are the shipping cost. This company has unbeatable shipping rates i recieved my... Leggi di più
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I have never had an issue with you guys. You have been I've if the only companies that I'm even able to buy my refills. Brian had been literally amazing and super responsive. I appreciate you and your... Leggi di più
This company has terrible shipping, an not good customer service. I placed an order Dec 11th it dispatched on the Dec 12th. There was no tracking available, my order finally arrived today ( jan 12t... Leggi di più
L'azienda ha risposto
Electric Tobacconist is a undependable, irresponsible blight on the consumer. Every concern is met with lies or a "pass the buck" response. I purchased 2 Blu vape devices and neither of the... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
The Electric Tobacconist first launched in the UK in 2013 and following on from our success across the Atlantic, the Electric Tobacconist USA was born in early 2015. Though we’re an American company through and through, our name pays homage to our British roots. The local tobacconist was traditionally the place where the community went to pick up their smoking supplies, discover the latest innovations in tobacco, and get expert advice and recommendations on what to buy. However, things have changed. People are moving away from traditional tobacco and are looking for an alternative. That’s where we come in. We’re a tobacconist for the 21st century. The Electric Tobacconist USA is your one-stop-shop for e-cigarette and vaping supplies, offering absolute convenience, an ever-evolving range of products, and a commitment to the customer that’s second to none. Our unwavering focus on customer satisfaction has made us one of the biggest online vape shops in the US, and we continue to adapt and grow to stay at the forefront of this fast-moving industry. Every time you visit our site, you’ll find something new and exciting, whether it be state-of-the-art vaping hardware or the hottest vape juice range in the US.
Informazioni di contatto
80301, Boulder, Stati Uniti
- hello@electrictobacconist.com
- electrictobacconist.com
2,9
Nella media
347 recensioni
Ha risposto al 83% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
5/5 stars
Fast shipping, affordable products, excellent customer service, juice is high quality. Won't be purchasing e-liquid anywhere else!
16 settembre 2020
Non scritta su invito
Reliable inventory, fast service.
We usually order vape juice in bulk. At first, month’s ago, the product was out of stock or back ordered. So, shipping was slow or has to go to local vape shop to get our supplies. However, this was probably function of brands failing due to regulations.
We changed our juice and mods for that reason. Our last 2 orders were available and were received in 1-2 days. Did I mention that the prices were less expensive than brick and mortar shops for obvious reasons. I prefer shopping by mail order than in-store. For this treason, I always go to ET first when I need supplies. Lately the items were in stock and received quickly.
16 settembre 2020
Non scritta su invito
Excellent service and very fast…
Excellent service and very fast mailing. This is the vape site for me from now on. thanks
16 settembre 2020
Non scritta su invito
I have ordered several times and I am…
I have ordered several times and I am very happy ,Very good prices fast delivery and I have had nothing but good experiences ...taxes are a little high but worth ordering through them
16 settembre 2020
Non scritta su invito
I ordered a Boulder Rock as an extra…
I ordered a Boulder Rock as an extra for a gift. Was delighted at the quick and secure delivery, I am less than delighted when trying to submit a ticket about the product not properly charging. Feeling a bit frustrated with Customer service.
15 settembre 2020
Non scritta su invito
Risposta di Electric Tobacconist® USA
Hi Juelda,
We are very sorry to hear you are having issues submitting a ticket. You may send us an email at hello@electrictobacconist.com. We look forward to hearing from you and rectifying any product issues you are experiencing.
Best regards,
Electric Tobacconist
Customer Care
Excellent Product
Excellent Product! Very fast shipping! If there's ever an issue with shipping, defective item, etc. their response is very fast and very understanding!
14 settembre 2020
Non scritta su invito
My favorite place for vaping needs!
Electronic Tobacconist is my go to site for all of my vaping needs. I love the sales, service and shipping is always blink of an eye.
14 settembre 2020
Non scritta su invito
Honestly The Best
Honestly, the best online vape experiences ever. Prompt, accurate, communicative; great selection.
14 settembre 2020
Non scritta su invito
My first time ordering from this…
My first time ordering from this company. Amazing shipping rates and delivery time... The problem w getting good deals are the shipping cost. This company has unbeatable shipping rates i recieved my 25cent pod systems and my smok and voopoo pod systems in 3 days all good products although I'm having trouble finding pods to go in the deal but a great deal anyway. Thanks electric tabocconist
14 settembre 2020
Non scritta su invito
The product came quickly and check out…
The product came quickly and check out online was quick as well. The prices are unbeatable!!
13 settembre 2020
Non scritta su invito
Ordered myself a new uwell crown…
Ordered myself a new uwell crown because my other Vape crapped out on me this one is very nice the pods last me about 10 days which is awesome I've just realized that this new law took effect and I cannot order any new pods for it at least from this website it appears that some websites are still carrying it very sad because I loved shopping here
12 settembre 2020
Non scritta su invito
Ordered 7 and only 5 worked.
12 settembre 2020
Non scritta su invito
Risposta di Electric Tobacconist® USA
We are very sorry to hear that your items were not as you had hoped. We strongly urge reaching out to our customer support team as they will be able to provide further assistance with this concern. Please do keep all malfunctioning items as you may be asked to return them!
Electric Tobacconist is just…
Electric Tobacconist is just AMAZING!!!! The products get her quick and are exactly what is advertised. I recommend this site to many friends.
12 settembre 2020
Non scritta su invito
3/10 puff bars were dead on arrival
12 settembre 2020
Non scritta su invito
Risposta di Electric Tobacconist® USA
We are very sorry that your order arrived in this manner. Please reach out to our customer care team so that we are able to come to a resolution for you. Additionally, we ask that you do not throw away any malfunctioning item as you may be asked to return it. We will be on the lookout for your email so that we can get this rectified for you!
Easy to use your site and Geat…
Easy to use your site and great response and delievery!!
11 settembre 2020
Non scritta su invito
Easy to work with
Easy to work with.
When it stopped working they quickly sent a return label and replaced the device. Always quick to respond.
11 settembre 2020
Non scritta su invito
Received a Salt Nic product that had a…
Received a Salt Nic product that had a faulty tip causing me to loose almost half of the juice and I sent a email and never received a response. I am a dedicated return customer and I'm super disappointed with the way I was ignored.
10 settembre 2020
Non scritta su invito
Risposta di Electric Tobacconist® USA
We are very sorry for this lack of communication! We are committed to responding to every inquiry that we receive. If yours has not been responded to, please try to contact us again using the Help Desk feature. Alternatively, you can email us directly at hello@electrictobacconist.com. We will be on the lookout for your message so that we can be of assistance!
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