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Scopri cosa dicono le persone

Valutata 5 stelle su 5

My first time ordering from this company. Amazing shipping rates and delivery time... The problem w getting good deals are the shipping cost. This company has unbeatable shipping rates i recieved my... Leggi di più

Valutata 5 stelle su 5

I have never had an issue with you guys. You have been I've if the only companies that I'm even able to buy my refills. Brian had been literally amazing and super responsive. I appreciate you and your... Leggi di più

Valutata 1 stelle su 5

This company has terrible shipping, an not good customer service. I placed an order Dec 11th it dispatched on the Dec 12th. There was no tracking available, my order finally arrived today ( jan 12t... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Electric Tobacconist is a undependable, irresponsible blight on the consumer. Every concern is met with lies or a "pass the buck" response. I purchased 2 Blu vape devices and neither of the... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di sigarette elettroniche
  2. Tabaccheria

Informazioni fornite da varie fonti esterne

The Electric Tobacconist first launched in the UK in 2013 and following on from our success across the Atlantic, the Electric Tobacconist USA was born in early 2015. Though we’re an American company through and through, our name pays homage to our British roots. The local tobacconist was traditionally the place where the community went to pick up their smoking supplies, discover the latest innovations in tobacco, and get expert advice and recommendations on what to buy. However, things have changed. People are moving away from traditional tobacco and are looking for an alternative. That’s where we come in. We’re a tobacconist for the 21st century. The Electric Tobacconist USA is your one-stop-shop for e-cigarette and vaping supplies, offering absolute convenience, an ever-evolving range of products, and a commitment to the customer that’s second to none. Our unwavering focus on customer satisfaction has made us one of the biggest online vape shops in the US, and we continue to adapt and grow to stay at the forefront of this fast-moving industry. Every time you visit our site, you’ll find something new and exciting, whether it be state-of-the-art vaping hardware or the hottest vape juice range in the US.


Informazioni di contatto

2,9

Nella media

TrustScore 3 su 5

347 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 83% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 2 stelle su 5

The last 2 orders took forever to…

The last 2 orders took forever to receive and the price just keeps going up. Used to be very happy but have been disappointed with recent purchases

9 settembre 2020
Non scritta su invito
Logo di Electric Tobacconist® USA

Risposta di Electric Tobacconist® USA

We are very sorry for the delay in receiving your orders. We can confirm that all of our shipments are leaving our company on time, so the delay is not on our end. We do occasionally raise our prices, but this is done in order to keep up competitively in the marketplace. That being said, we guarantee that we have among the lowest prices for your vaping needs among online retailers.

Valutata 4 stelle su 5

Up'n Down'n Around

I wasn't able to get the advertised discount price for the item i purchased, so i sent an email and recieved a reply a lot sooner than expected. Apparently the item in the advertisement wasn't the item that was discounted, and they were sold out of the discounted item. A little faulty. I would've saved a few dollars which actually would've enticed me to spend more money, had i of gotten the discount; but, at the end of the day the prices on this site are still a lot better than anywhere else and, being a repeat customer, I've never had an issue with quality. So, overall, you got my hopes up, ya let me down, but I'm still loyal because you're the best around. I might suggest you be a little more transparent with your marketing.

9 settembre 2020
Non scritta su invito
Valutata 5 stelle su 5

Wonderful Company

I have never received an item I purchased so fast..
I will definitely be ordering again well soon
Thank you, you never know who you can trust...your company can be trusted..

9 settembre 2020
Non scritta su invito
Valutata 1 stelle su 5

No clear answer

I have tried to figure out where my order is and no one can tell me where it's at when I ordered over 3 weeks ago and still have not received my products that's why I'm giving you a one-star no one will give me a clear answer.

9 settembre 2020
Non scritta su invito
Logo di Electric Tobacconist® USA

Risposta di Electric Tobacconist® USA

We are very sorry that you are experiencing this confusion. It looks like you have been credited for this inconvenience - please place another order at your leisure. If you run into any further issues please contact us and we would be more than happy to resolve them for you!

Valutata 2 stelle su 5

both puff bars passed as authentic, one was burnt out of the box.

both puff bars passed as authentic. my peach ice mango puff bar was great, but my banana ice was burnt on its first hit. i had to throw it away.

8 settembre 2020
Non scritta su invito
Logo di Electric Tobacconist® USA

Risposta di Electric Tobacconist® USA

We are very sorry that your disposables arrived in this manner. We uphold all of the companies that we provide on our website. If you run into this issue again, please contact us and keep all of your malfunctioning items as you may be asked to return them.

Valutata 3 stelle su 5

Service has been very prompt

Service has been very prompt. My complaint is with the product ... on average about 1 in 10 pods is leaking or empty. And the last charger DID NOT work at all. Since it was a bonus with purchase of 5 packages, I did not send it back.

8 settembre 2020
Non scritta su invito
Logo di Electric Tobacconist® USA

Risposta di Electric Tobacconist® USA

We are very sorry to hear that you are unsatisfied with your order. We encourage all of our customers to reach out to our customer support team - we try to come to a resolution for all inquiries even if they are bonus material!

Valutata 5 stelle su 5

Love the service!

When I ordered cartridges from Vuse, it took weeks to get my order. One time they did not process my order, and when I called, they told me they would send it out that day...I received it like 2-3 weeks later. I'm so impressed with the short amount of time in which I receive my order from y'all. I really appreciate the service Electric Tabacconist provides.

6 settembre 2020
Non scritta su invito
Valutata 3 stelle su 5

Four of the pods I received were empty.

4 settembre 2020
Non scritta su invito
Logo di Electric Tobacconist® USA

Risposta di Electric Tobacconist® USA

We are very sorry that you have received your products in this manner! If you still have the faulty products we would like to encourage you to reach out to our Customer Service Team as we would be happy to look further into this situation and find a resolution. https://help.electrictobacconist.com/support/tickets/new

Valutata 5 stelle su 5

I had a problem with a new purchase.

I had a problem with an improper working vape item. Due to the pandemic, I was unable to go to a Post Office to return the item. After several text messages back and forth with their Service Department, we came to a satisfactory solution for both parties, and I now have an excellent working system! Kudos to Customer Service and kudos to a fine company that backs their products and people. I’m a VERY satisfied customer!

4 settembre 2020
Non scritta su invito
Valutata 5 stelle su 5

Lightening Replacement

After the hassle of returning a defective pod mod I sent a large order of stuff to replace it. Got it in a couple of days, they were trying really hard!

3 settembre 2020
Non scritta su invito

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