Caitlin was so patient and extremelly helpful Without her persistance this would never have been sorted out I am giving her more than 100% as she went above and beyond and deserves aq medal. What... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Always fantastic support from Elevon/Opayo - The support team is always on hand and solves most issues over the phone with no delays. Over the last few days I've had conversations with Daniel and... Leggi di più
Horrific company to deal with, 3 months to get account shut down. Opayo said it was Elavon, Elavon said it was Opayo I needed to speak to. After months of them charging me £120 a month + fees for not... Leggi di più
L'azienda ha risposto
A really nice british gentleman answered my call and couldnt have been more helpful. It was so lovely to talk to someone who I could understand and who was friendly and sorted my log in problem with n... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Elavon is the connecting force behind smarter payments, delivering secure, scalable, expert-backed solutions that streamline everything from accepting transactions to accelerating commerce. Backed by decades of industry expertise and intuitive technology, we help businesses of all sizes navigate payments with confidence. From transaction processing and risk management to settlement, equipment, and customer support, Elavon integrates the entire payments ecosystem – so businesses can focus on growth. Across industries, geographies, and stages of scale, we partner closely with our clients to understand their goals and match them with the right tools to move commerce forward.
Informazioni di contatto
125 Old Broad St, EC2N 1AR, London, Regno Unito
- +0345 850 0195
- queries@elavon.com
- elavon.co.uk
4,4
Eccellente
7K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Very helpful support
The support person was most helpful and even suggested an option for us to save on monthly costs.
27 marzo 2026
Dealing with a real person instead of a…
Dealing with a real person instead of a automated system was a refreshing change, the operator was helpful and skilfully guided me through the process of changing password and accessing my account. A pleasant, polite and skilful operator was a credit to the company.
25 marzo 2026
Very slow in processing and they are…
Very slow in processing and they are not helpful at all i recommend avoiding this bank
23 marzo 2026
Non scritta su invito
Problem that was fixed in a timely…
Problem that was fixed in a timely manner. I explained the problem, The agent explain how to fix the problem. In my opinion the agent was first class.
18 marzo 2026
Andem helped fix a problem that we have…
Andem helped fix a problem that we have been trying to resolve for weeks.
16 marzo 2026
Potrebbe usare l'IA per rispondereMostra di più
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
We had our email hacked and we were…
We had our email hacked and we were unable to get information from our account with Elavon.
Their service was prompt and seemless, many thanks to all
12 marzo 2026
Non scritta su invito
Risposta di Elavon UK
Good morning. Thank you for taking the time to share your positive experience with our staff. providing excellent customer service is a top priority, and we’re glad your experience reflected that commitment. We appreciate your feedback and look forward to serving you again. Wishing you a great day. Kindly, ^Kortnee
Lovely Chap on the phone.
12 marzo 2026
Bradley was very calm and helpful…
Bradley was very calm and helpful talking me through things. I was stressed and confused and he made everything more understandable.
6 marzo 2026
Thank you to Daniel and the team
Thank you to Daniel and the team. Super quick handling of our issue.
6 marzo 2026
MyOpayo
Daniel was professional and helpful with regards to my enquiry. We received a timely reply to enable us to manage our account.
6 marzo 2026
Charged and then returned with a fee!
I ordered products from brinsea.co.uk and paid for them. The money was deducted from my account, but the payment was returned with a currency conversion fee. Afterwards I was advised to try paying via PayPal, but again the money was taken and the payment was returned with an error: “PayPal returned an error, please try a different card.”
The payment gateway is completely unusable. I tried many times, with the same result
5 marzo 2026
Non scritta su invito
Transaction Error
We had an unfortunate issue with the transactions on our card machines. Majella was supportive, patient, thorough, and communicative during the whole process. Thanks again to the customer service team.
3 marzo 2026
Non scritta su invito
Infinite loop of automatic answering
I was directed to the customer call number to make changes to my account, but the automatic answering takes you in a repeated infinite loop that never connects to anything.
Seems like a very convenient way to make it exceptionally hard to cancel or change your service with them, which is just deceptive.
3 marzo 2026
Non scritta su invito
Risposta di Elavon UK
Thank you for taking a moment to share your experience with us, Jean. We're happy to review this with you to see how we can help. Please send us an email to askelavon@elavon.com with your phone number, merchant ID and reference # 66895, and we will call you directly to assist. We look forward to hearing from you. Warm regards. ^Heather
Very helpful
Something I had been working on for a couple of months was solved in a matter of minutes with a a very helpful chap.
2 marzo 2026
Great customer support from Daniel 🤩 …
Great customer support from Daniel 🤩 We were struggling to set up our account but Daniel was really patient in guiding us through each step and explaining how to use the portal, thank you we couldn't have done it without him.
2 marzo 2026
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