From their organisation at show to their customer service in the shop they have been spot on. Super friendly, helpful people who genuinely care. You have a fab team who make their customers truly feel... Leggi di più
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I wanted to leave a review of the eland lodge adult camps, as I so strongly recommend them! I have been two years in a row and have booked for next year already. I can honestly say that for m... Leggi di più
L'azienda ha risposto
Eland lodge what can you say but Excellent, professional, and one of the best equine facilities ... The Hospitality is next to none, from the management to the staff and always obliging and wil... Leggi di più
L'azienda ha risposto
We are really enjoying our first season arena eventing. The staff are so friendly and encouraging and give inexperienced riders and ponies time to complete the course. The practise area is v... Leggi di più
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Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
Situated in beautiful Staffordshire parkland, Eland Lodge Equestrian Ltd. is a family run business which includes an Equestian & Country Store, an Online Store, Equestrian Events & Competitions, plus a Livery Yard.
Informazioni di contatto
Newborough Road, Draycott-in-the-Clay, DE6 5HD, Ashbourne, Regno Unito
- 01283 575856
- info@elandlodge.com
- elandlodge.com
5,0
Eccellente
266 recensioni
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Unfriendly and won’t be going back!
It was my daughters first time out to an unaffiliated event with her pony she’s only a young teenager. The stewards shouted at her for jumping the practice fence the wrong direction which we were unaware there were rules of direction to jump the practice fences. So they had reduced her to tears as everyone was then looking at her she was embarrassed and left the practice ring in floods of tears to end up not competing in the classes she had entered. Very poor behaviour absolutely no encouragement for young people to compete. All it would have taken is for the steward to have asked on entry have you been before and are you aware the direction of which to jump the practice fences. Won’t be going back I’m afraid!
9 agosto 2021
Risposta di Eland Lodge
I’m really sorry you feel your daughter had a bad experience at Eland at the weekend. We pride ourselves on being an “Entry Level Rider” venue were people, young and the more mature, can gain experience in their chosen sport in a supportive environment, with my team helping where they can along the way.
Jumping with the red flag on the right is a standardised rule across the majority of equestrian sports and venues, which is why it’s not something that we point out to each individual as they enter the ring. However, my team are always there to help should you want to ask any questions about any element of the competition – whether this is via phone, email or social media before the event, with the event secretary as you book in, or with the collecting ring team while you’re riding.
Having spoken to the Collecting Ring Steward and those who witnessed the incident, he didn’t shout at your daughter, he shouted a warning to your daughter as he could see she was riding into a potentially very dangerous situation. Your daughter’s safety and the safety of everyone else in the collecting ring has to be our absolute priority, hence the warning, but I am really sorry she felt exposed and upset by this.
A member of the team did pop over to have a chat with yourself and your daughter to explain the situation and encourage her to give it another go, but we understand that she felt too overwhelmed to continue with her competition at the time.
I’m sorry for the upset, and I hope we get to see you both in the future.
Great quality number bib and a good…
Great quality number bib and a good selection of colours to choose from. Staff were very helpful and polite
6 agosto 2021
Risposta di Eland Lodge
Thank you Bethan for leaving us a review, we're so happy to hear you enjoyed your shopping experience with us!
Placed order
Placed order, then shortly afterwards required to amend booking. Phoned up and spoke to a helpful lady who sorted amendments for me.
5 agosto 2021
Risposta di Eland Lodge
Hi Jude, thank you for taking your time to leave us a review. We aim to make our customers experience enjoyable and easy so we're glad to hear you were happy with our service.
Five stars
I honestly can’t get over how fast this company confirms and ships orders! Ordered late yesterday afternoon and my delivery is first thing this morning. Amazing service.
16 luglio 2021
Non scritta su invito
Risposta di Eland Lodge
Hi Katie, thank you for leaving us such a glowing review. We're so happy to hear you enjoyed your shopping experience with us!
Fantastic show venue
Fantastic show venue, great shop and the staff are all very friendly and helpful.
5 luglio 2021
Risposta di Eland Lodge
Thank you for taking your time to leave us a lovely review.
Knowledgeable, efficient and friendly staff
Knowledgeable, efficient and friendly staff made the process of buying my new hat painless and quick.
2 luglio 2021
Risposta di Eland Lodge
Thank you taking your time to leave us a review Katie. Enjoy your new hat!
Can’t fault you
Can’t fault you, except you don’t appear to control the weather so would really appreciate proper ground preparation when it is hard 😊
15 giugno 2021
Risposta di Eland Lodge
Thank you for your review Suzanne. We do everything we can to soften the ground including equivating, putting sand on the hardest areas and by having all weather take off and landings to soften ground impacts. As you say unfortunately we can't control mother nature.
Risposta di Eland Lodge
Thank you for you kind review Janice. We are so happy to hear you had a great day with us!
Risposta di Eland Lodge
Thank you Lucy for your review. We pride ourselves in being professional but friendly so we're exceptionally happy you experienced this with us!
Fantastic place great facilities and…
Fantastic place great facilities and lovely friendly people
3 giugno 2021
Risposta di Eland Lodge
Thank you for the lovely review Sally.
Great service
Super quick service - literally arrived next morning. And always been really friendly and helpful when I’ve visited in store. Definitely recommend.
2 giugno 2021
Risposta di Eland Lodge
Hi Rachel, thank you for taking your time to leave us a review. We're so happy to here you enjoy shopping with us both online and in store.
Risposta di Eland Lodge
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience, we pride ourselves in offering the best service and a wide range of products.
Fab website very easy to use 👍
9 maggio 2021
Risposta di Eland Lodge
Thank you for leaving a review! We're thrilled you had a easy and smooth online shopping experience with us.
Great service at Eland when buying my…
Great service at Eland when buying my new Ariat boots. Very patient as we had to try several pairs to get the right fit. I’m very happy and comfortable riding in them. Thank you If I’d bought online elsewhere I would have almost certainly got badly fitting boots
7 maggio 2021
Non scritta su invito
Risposta di Eland Lodge
Hi Paula, thank you for leaving us such a wonderful review. We're so happy we could help you find your perfect riding boots. We pride ourselves in assisting customers to get the correctly fitting equestrian wear as it makes all the difference. Feel free to share a photo of you wearing your new boots.
Risposta di Eland Lodge
Thank you for taking your time to leave us a review Kirsty. Making our site user friendly is very important to us and it's great to hear you had a easy smooth purchase.
I have been going to eland lodge for…
I have been going to eland lodge for many years now to there dressage competitions, it's a always very well organised, people are so friendly and welcoming, great facilities, one I could highly recommend.
5 maggio 2021
Risposta di Eland Lodge
We’re so glad you have a good experience with us year after year. Thank you for taking your time to leave such a great review!
Came to our first show here this…
Came to our first show here this evening, lovely atmosphere, friendly people and very well organised. Will definitely recommend to friends xx
4 maggio 2021
Risposta di Eland Lodge
We are so grateful for your kind words. We can't wait to see you at more of our events!
Very happy with my order 😁
Very happy with my order, received items the next day, packaged well and easy returns (although not actually needed) excellent customer service and very happy with my items, will definitely use the online shop again when I need something 😁
4 maggio 2021
Risposta di Eland Lodge
Thank you so much for taking the time to leave us this amazing review!
Risposta di Eland Lodge
Very happy to hear your enjoyed your experience with us Jenny, thank you for leaving such a glowing review.
Excellent service, great product!
Excellent service. Super-fast delivery and great product. Would definitely recommend Eland Lodge for online shopping...but even better, if you can get into the store as they stock a fantastic range and well worth a browse. “Thank You” from a happy customer 😊
4 maggio 2021
Risposta di Eland Lodge
Thank you for your lovely review Lisa, we're happy that your happy! :)
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